Government of Andhra Pradesh. Presents. Mee Seva

Transcription

1 Government of Andhra Pradesh Presents Mee Seva 26 th June 2015

2 Today we boast of Being the first state in the country to initiate most of the key e-governance projects Completing over 50 Million Transactions in 42 months Over 4500 Public Delivery Channels Being one of the top IT performance State in the country Digital Tokens issued to entire department officers But the Rome was not built in a day 2

3 There was a time Not so long ago, when people had almost lost their faith in governance system because of the hardships they had to endure Expenses Multiple Visits Inconvenience The officials, esp. the dedicated and hardworking ones, found the responses demotivating even after putting the best efforts Demotivating Over Burdening They needed a change They deserved better 3

4 & it started resonating transformed began Want Need Cries Echoing Resonating exposed in the form of gradually egov Pillars DeitY initiatives were getting into a shape But were taking its own time NeGP MMPs Meanwhile, the resonance was growing The need to do something immediately The Change had to follow Round Table Conferences Phases Initiative was born Implemented on 04 November

5 Mee Seva Mee Seva The one stop solution for all egovernance needs 5

6 The Salient Features Salient Features AP IT (Electronic Service delivery Rules), 2011 Categorization of G2C services Web Based Land Records Management System Web Based Land Registration System A single-entry portal for the entire range of services. Digitally signed certificates Launched on 04 November 2011 Over 50 million transactions in 42 months 200 Services 30 Departments Kiosks run by village level entrepreneurs Secured Stationery Seamless transfer of transaction charges Real time Monitoring of transactions SMS alerts to citizen SECR Certificate Verification 6

7 The Architecture Behind.. Web Service Interface Web Service / Web portal Interface SCAs Mee Seva Portal Departments APOnline eseva CSCs Authentication Registration Service Framework Work Flow PKI Engine Payment Processing Repository Revenue Registration Municipality Treasury 7

8 The Logic and the Pillars MeeSeva Services Portal (State Data Center) Department Server Service wise Transactions report Payment Reconciliation Reports Bank Reconciliation Reports Exception Reports etc. Request for Service Service Response Request for Service Details Service Details Response KIOSK KIOSK Service Center Agency Portal (APOnline,eSeva & CSCs) P i l l a r s Over 7000 Kiosks Fully functioning APSDC CSC SDC SSDG SWAN AP SSDG AP State Wide Area Network 8

9 Demystifying the process Input Processes Output Data base Y Category A A Kiosk Operator Dept. Login N SECR Verifies/enq uires B Application Form Across the Counter Postal/Manually Category B 9

10 The Ground Work Inter departmental coordination meetings Establishing delivery channels Digitization of records Development of webbased Mee Seva application Centralizing databases Digital signing of databases including bulk-signing Creation of new databases for Social services Establishing Backend hardware Ownership of data with User Departments Improving/establishing connectivity Delegation of authority to field functionaries Institutionalization & Decentralization-Creation of District e-governance Societies 10

11 Process Flows Category A Process Flow Category B Process Flow 11

12 Strategies Adopted Identifying Focus Department & Concurrence Department concurrence Central Pooling Enabling District Administration Parallel Transactions Stopping Media/Publicity Rewards & Recognition Scale of Economies Scope of Economies Learning Economies Capacity Thus Infrastructure, Logic and Strategies combined made this dream come true 12

13 It was not a dream walk Challenges and Hurdles to cross were a day to day affair It was the techniques adopted and implemented that helped us overcome the challenges Process Reengineering E-Participation Some of the challenges and hurdles we faced and over came were as mentioned here Meeting Targets & SLAs Change Management Kiosks Management Stake Holder Engagement 13

14 eparticipation eparticipation helps people engage in politics and policy-making and makes the decision-making processes easier to understand. Thus citizens can submit their views, comments, complaints and advice to the government through the use of new Information and Communication Technologies (ICTs) Purpose Objectives To improve the citizen's access to information and public services To promote participation in public decisionmaking which impacts the well being of society Supporting e- decision making by increasing the input of citizens in decision making Increasing e- information to citizens for decision making Enhancing e- consultation for deliberative and participatory processes Source: 14

15 eparticipation - Scenario Present Engagements Upcoming Engagements Social Media including Facebook 23 District Portals TV Program - Mana TV Building Mobile Apps 1100 Live Chat Customer Satisfaction Surveys Discussion Forums Feedback Surveys Blogs Opinion Polls LinkedIn The Future Research Areas Optimizing use of social media to enhance eparticipation Building and ensuring a quality eparticipation system Ensuring the participation of people from the remotest areas Introducing Mobile Apps that could empower eparticipation 15

16 Services(158) Revenue 56 Power Distribution 11 Registration 12 Transport 04 Municipality 22 Education 04 Civil Supplies 03 Industries and Commerce (Promotions) 08 Election 05 Aadhaar (UIDAI) 02 Police 04 Information Technology & Communication (Promotions) 11 Labour 04 Mining & Geology 07 Agriculture 02 Social Welfare 3 16

17 Snapshots Snapshot of Facebook Page A Mee Seva Kiosk 17

18 The Road Map & today we have Services Live Departments Mee Seva Centers Transactions Million Category A - 95,48,989 (34.5%) Category B 1,81,39,889 (65.5%) 158 Services with 16 departments on board Total Transactions 2,76,88,879 (21 st Sept.2013) Approved Transactions 1,62,10,802 (89.4%) Pending within SLA 4,17,519 (2.3%) Pending beyond SLA 4,49,624 (2.5%) Rejected Transactions 10,58,580 (5.8%) The above statistics is not the end It is continuously evolving By the year end, this is what we would be looking at Services Live Departments Mee Seva Centers Transactions , Million 18

19 The Change is constant If there is something which is constant, that is change The infrastructure we put today form the basis for tomorrows development State Data Center (Infrastructure) Future Initiatives Citizen Service Centers (Meeseva centres) State Service Delivery Gateway (Infrastructure and services) e-district (Infrastructure, data digitization, Services) Andhra Pradesh State Wide Area Network (Horizontal Connectivity) Mee Seva would continue to grow embracing the new technologies and need, while serving the citizens 19

20 Thank You 20

21 Existing Services Revenue Department Revenue Department 1. EXTRACT OF ADANGAL / PAHANI 2. EXTRACT OF ROR 1B 3. COPY OF FMB 4. INCOME CERTIFICATE 5. RESIDENCE CERTIFICATE - GENERAL 6. INTEGRATED CERTIFICATE (CASTE-NATIVITY- DATE OF BIRTH) 7. F-LINE PETITIONS 8. SUB-DIVISIONS OF LANDS 9. MUTATION OF ENTRIES IN REVENUE RECORDS 10. NO EARNING MEMBER CERTIFICATE 11. FAMILY MEMBER CERTIFICATE (SOCIAL SECURITY 12. SCHEMES & GOVT. EMPLOYEES / PENSIONERS) 13. OBC CERTIFICATE 14. EBC CERTIFICATE 15. AGRICULTURAL INCOME CERTIFICATE 16. COPY OF VILLAGE MAP 17. PRAJAVANI 18. APPEALS ON DEMARCATION (HYD) 19. CC OF ROM (HYD) 20. PATTADHAR PASSBOOK REPLACEMENT 21. DUPLICATE PATTADHAR PASSBOOK 22. OLD ADANGAL/PAHANI DETAILS 23. LOCALIZATION OF PROPERTIES(HYD) 24. DEMARCATION(HYD) 25. MONEY LENDING LICENSE 26. NATIONAL FAMILY BENEFIT SCHEME APPLICATION 27. APATHBANDHU APPLICATION 28. PAWN BROKER LICENSE 29. ALLOPATHIC MEDICAL CARE HOSPITAL 30. DUPLICATE COPY OF CERTIFICATE-INCOME 31. DUPLICATE COPY OF CERTIFICATE-INTEGRATED 32. DUPLICATE COPY OF CERTIFICATE-RESIDENCE 33. ISES - INCOME CERTIFICATE 34. ISES - RESIDENCE CERTIFICATE 35. ISES - INTEGRATED CERTIFICATE 36. ADANGAL /PAHANI CORRECTIONS 37. LAND CONVERSION 38. LATE REGISTRATION OF BIRTH 39. LATE REGISTRATION OF DEATH 40. POSSESSION CERTIFICATE 41. LOAN ELIGIBILITY CARD 42. ISES INCOME FEE REIMBURSEMENT 43. CERTIFIED COPIES ISSUED BY RDO 44. RESIDENCE CERTIFICATE PASSPORT 45. EXTRACT OF D-FORM PATTA APPLICATION 46. EXTRACT OF HOUSE SITE PATTA 47. CC OF SETHWAR/RSR 48. CHESALA PAHANI 49. CERTIFIED COPIES OF PANCHANAMA 50. CERTIFIED COPIES OF PROTECTED TENANT 51. KHASRA PAHANI 52. SCHOOL REGISTRATION 53. EXTRACT OF TSLR 54. WASOOL BAQI 55. FAISAL PATTI 56. NEW PATTADHAR PASSBOOK 21

22 Existing Services Education 1. Application for issue of Age Certificate 2. Application for duplicate Memo of Marks 3. Application for Re-Counting of Marks 4. Application for Migration Certificate Transport 1. LL Slot Booking with Fee Payment 2. DL Slot Booking with Fee Payment 3. RC Abstract 4. DL Abstract Aadhaar Power Distribution 1. Name change 2. New connection - 6a street lights 3. New connection - 6b public water works 4. New connection - general purpose 5. New connection - religious places (temples, church, mosque, govt.schools etc.) 6. New connection commercial 7. New connection commercial-hoardings 8. New connection domestic 9. Load change 10. Category load change 11. Category change Registration Department 1. Know your Aadhaar 2. Aadhaar Seeding Industries & Commerce 1. Investment Subsidy 2. Pavala vaddi 3. Power cost reimbursement 4. Sales tax reimbursement 5. Stamp Duty/Land Conversion charges/mortgage Duty 6. Cleaner production measures 7. Skills upgradation 8. ISO/BIS certification 1. Issue of Encumbrance Certificate 2. Certified copy of Registration Document 3. Slot booking for Registration 4. Certified copy of Bye Laws 5. Certified copies of Society registration 6. Certified copies of Firm registration 7. Registration of Society 8. Registration of Firm 9. Submission of Appeals 10. Amendment of Society 11. Firm Name Change 12. Change in Constitution Firm 22

23 Existing Services Municipality (CDMA) Police Services 1. Birth Certificate Corrections 2. Death Certificate Corrections 3. Child Name Inclusion 4. Permission for Water Connections 5. Transfer Of Title Deeds 6. Applying for Trade license 7. Applying for Building permission 8. New Assessment request 9. Sub-Division requests 10. Non Availability Certificate Birth 11. Non Availability Certificate Death 12. Exemption request 13. Vacation remission 14. Birth Certificate Corrections 15. Death Certificate Corrections Municipality (GHMC) 1. Birth Certificate 2. Death Certificate 3. Birth Certificate Corrections 4. Death Certificate Corrections 5. Child Name inclusion 6. Non Availability Certificate - Birth 7. Non Availability Certificate - Death Agriculture Department 1. Application for Crop Seed Subsidy 2. Application for Crop Insurance 1. Missing or Lost Documents / Articles 2. Permission for Event Bandhobust 3. Issuance of Certificates 4. Fresh Licenses or Renewals Civil Supplies Departments 1. Ration Card Mutations - DOB Correction 2. Print Ration card 3. Fair Price Shop Renewal Information & Communications 1. 1) 25% Power Subsidy 2. 2) Conversion to Industrial Power Tariff 3. 3) 100%/50% Stamp duty Refund 4. 4) Recruitment Assistance 5. 5) 50% Exhibition Rental Refund 6. 6) Tier II/III Location Anchor Company Incentive 7. 7) Reimbursement of Patent filing cost 8. 8) Reimbursement of Quality Certification expenditure 9. 9) Declaration of IT Park Status ) Specific Incentives for SC/ST/Women Entrepreneurs ) Allotment of land 23

24 Existing Services Labour Social Welfare 1. Registration of Establishment / Shop (Form - I) 2. Renewal of Establishment / Shop (Form - III) 3. Issuance of duplicate certificate for Registered 4. Establishment / Shop Notice of Change 1. EPASS Renewal (Post Matric) 2. EPASS Renewal ( Pre Matric ) 3. APPLICATION FOR STUDENT SCHOLARSHIP(FRESH) Election Commission 1. Issue of Voter Certificate/I-Card 2. Application for inclusion of Name in the Electoral Roles 3. Application of change of details 4. Application of transposition 5. APPLICATION FOR OBJECTION/ DELETION OF NAME IN THE ELECTORAL ROLL ( FORM -7) Mining & Geology 1. Reconnaissance permit 2. Prospecting License 3. Mining Lease 4. Granite Quarry Lease 5. Marble Quarry Lease 6. Other Quarry Lease 7. Mineral Dealer License 24