Building E-Government to Improve Governance

Transcription

1 Building E-Government to Improve Governance Dec Kuk-Hwan Jeong Korea Information Society Development Institute(KISDI)

2 C o n t e n t s A. Introduction B. Emergence of E-Government C. Two Cases of E-Government E-Government Issues to Improve Governance

3 A. Introduction Internet Growth in Korea and E-Government Initiatives

4 Global Trend of Internet Internet Changes Everything Government Commerce Education

5 Internet Growth in Korea Aggressive IT Policy First National Computer Project(1987) : Networks, Databases Information Superhighways [ mid 90 s ] Internet Diffusion : National Information Infrastructure (NII) Infrastructure Contents, Applications

6 Internet Explosion and Electronic Government E-Government Internet Users 32 Millions Convenience Quality of Life G4C : Representing the e-gov t Initiatives INV : IT Project for Local Areas Global Trends of Internet

7 Five Major Networks and Applications National Administrations Information System(NAIS) Financial Information System Education and Research Information System National Defense Information System National Security Information System

8 KII (Korea s Information Infrastructure) Response to the National Information Infrastructure (NII), or Information Superhighway, created in the developed countries Establishment of social and cultural environment Development of HW and SW facilities Providing the base for current Internet explosion in Korea Providing a vision for IT infrastructure that would be a key factor in the successful transition of Korea into an advanced economy

9 Eleven Priority Initiatives (01 ~ 02) Programs most closely related with citizens daily life Programs mainly integrating a flow of business processes Maximizing information sharing potentials

10 Eleven Initiatives Upgrading Government Services for Citizens and Businesses 1. Government for Citizens(G4C) 2. Social Insurance Integration System (Health, Pension, Unemployment and Industrial Accident Compensation) 3. Home Tax System 4. Government Electronic Procurement System

11 Improve the Efficiency of Administration 5. National Finance Information System 6. National Education Information System 7. Local Government Information Network System 8. Personnel Policy Support System

12 Infrastructure for E-Government 9. Electronic Document System 10. Electronic Authentication System 11. Integrated Center for Government-wide Computer Resources

13 The Roadmap to E-Government (03 ~ 07) E-Government Initiatives for the Participatory Government 4 Categories, 10 Agenda, 31 Projects (1) Innovating Work Processes - Establishing electronic work processes(9) - Expanding Information Sharing(1) - Service-based Business Process Reengineering(1) * ( ) : Number of Projects in each Agenda

14 (2) Innovating Services - Upgrading e-service to citizens(8) - Upgrading e-service to businesses(5) - Expanding e-participation(1) (3) Innovating IRM - Consolidated Information Resources(3) - Strengthening Information Security(1) - Advancing IT manpower and prganization(1) (4) Legal Structure - Legal and Institutional Rearrangements(1)

15 B. Emergence of E-Government Information Sharing and Government Portal

16 E-gov : Effective Tool for Government Innovation and Governance Improvement The way government agencies do their businesses citizen services are delivered IT resources are managed Tool for the development of participatory government Citizens desire to participate in the policy making process to monitor operating procedures for transparency

17 Components of E-Government Efficient, Transparent Government Central Gov t High Speed Networks Local Gov t Information Sharing Electronic Document Interchange System Citizens Government Portal Site ( Internet Access to Gov t Services Entrepreneurs

18 Cores of E-government Information Sharing Government Portal Broadband Networks Electronic Document System

19 Emerging Stages of E-Gov On Line Presence of Gov (UN) Emerging, Enhanced, Interactive, Transactional, Networked On Line Service Delivery (OECD) On Line Publication, Interactive, Transactions, Data Sharing Real Promise of E-Gov (IBM) On Line Gov, Interactive Gov, Integrated Gov, On Demand

20 On the Top of E-Government Networked, Data Sharing, and On Demand are featured by - Integrated Business Process - One Stop Service Delivery Process Integration and One Stop Service are realized by - Information Sharing - Government Portal

21 Information Sharing Each service cut across a number of agencies Citizenship, Ownership of lands and vehicles, etc. Information Sharing System Government appearing online as one entity Less trips to government offices Less documents for verification to submit

22 Government Portal Backgrounds Inconveniences in government services and information delivery Size and complexity of the government Single Window (Life-event Portal) Which official in which department at which level for which program Citizens moving into a position of being active players with government services and information provided

23 Where there is the Internet, there is access to public services. - Single window for Online Citizen Services at egov.go.kr. - Citizens can obtain required documents through the Internet at their home without having to visit government offices. - The service was launched on Nov , and was dubbed the G4C(Government for Citizens).

24 C. Two Cases of E-Government G4C EasyOne

25 Video on G4C

26 The G4C System Information Sharing System Citizenship, Land, Vehicle, Businesses, Taxes Government Portal Site Internet Access to government at Home Implementing the Infrastructure e-authentication, OPEN System, e-document, e-payment, Improving the Legal Structure for Electronic Services Delivery

27 The G4C Services Service Initiated (Nov ] Internet Services at Home and Information Sharing Gov t Services Information Map 4,000 Services On-line Application 450 Gov t Services with Electronic Authentification System Info. Sharing among Agencies Information on Citizenship, Information Property on Registry, Family Tax Payment, Registry Business Registry

28 Video on EasyOne

29 Government Administration Innovation System Systematic Support for Public Innovation Managing Whole Policy Life Cycle based on BRM Record-oriented Support, replacing Approval-oriented System Improving the Accountability of Individual Involvement Realizing Innovation of Back-Office, via E-government

30 (Con d) Decision Support System - whole process of policy life cycle Every unit of business analyzed - related information: budget, law and regulations, other businesses - Restore the Value of E-Government by pursuing government innovation more directly and actively

31 Four Subsystems Gov Administration Management System Business Reference System Customer Relation Management System Performance Management System

32 EasyOne and Hamoni Examples of Gov Admin Innovation System Blue House and MOGAHA Ideas from the President - Government Innovation and E-Government - Change the work processes of the B-House - EasyOne = Knowledge Garden in Cyber Space Scheduled to be diffused across whole gov

33 D. E-Government Issues to Improve Governance Click to add subtitle

34 Coordination The Greatest Challenge in the e-gov initiatives Varying levels and kinds of risk and incentives Many Stakeholders Push for policies they desire. Evade policies they disagree Ad-hoc Committee ( ~ 03. 1) Fully supported by the President, Regular Briefing Effective coordination controlled by the Committee Driving the success of the e-gov t initiatives Presidential Committee on Government Innovation & Decentralization Subcommittee on e-gov [ 03.3 ~]

35 Supply Push or Demand Pull? Proponents of Demand Pull - What Services are worth Huge Money on IT? - Expensive Solution for no Corresponding Problem Supply Siders - Impossible to Predict Demand Until the Supply is Available - Supply First to Create Demand Early Players of E-Gov were Supply Siders - Funding Mechanism - U$200 Million Earmarked on NAIS in 1987

36 Funding and Payoffs Performance Evaluation - Show me the Measures - What Gets Measured, Gets Done Difficulties in Measuring IT Outcomes - Invisible Outcomes, Take Time to Effect - Productivity Paradox

37 The Productivity Paradox No one could find evidence that the billions of dollars organizations had spent on IT in the 1980s and early 1990s was having any affect on productivity. You can see the computer age everywhere but in the productivity statistics. -- University of Chicago economist Robert Solow

38 E-Gov Implementation for Innovation - IT Project or Process Reengineering? E-gov is more about government than about e Business Analysis Process Reengine ering Remove Duplicates Streamline Processes Applying IT Infrastructure of E-Gov Supporting Innovation

39 Citizen Engagement The Adoption of the e-gov Services by Citizen Citizens feel real benefits from familiar services Services fully online [ from application to delivery ] Overcome the security concerns on private information Make public availability of exact services Induce citizens to have realistic expectations Get citizens familiar with services

40 Five Ways to Boost E-Gov Adoption Make it Mandatory Create Incentives to Move to the Digital Channel Advertise Form Partnerships with the Private Sector Change the Culture

41 Future Directions of E-Government E-Government that provides customeroriented, valuable services Value in hand, but Invisible Government Offering Services that Create Value Enhanced environment for Citizen Participation Innovation of Administrations Process Enhanced International Cooperation Strengthened Ubiquitous Infrastructure

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43 Thank You