emunicipality in Bihar Briefing

Transcription

1 emunicipality in Bihar Briefing

2 Project Background E-Municipality in Bihar is an effort of the Urban Development & Housing Department, Government of Bihar to adopt the principles of e-governance and use of ICT in improving the efficiency and effectiveness of the systems and processes of Urban Local Bodies in Bihar and enhancing citizen services.

3 Scope of Work To carry out System Design, Development, Software Deployment, Training of Personnel, Implementation and maintenance for the e-municipality project in all the 141 ULBs in Bihar. The project to cover 22 modules covering the entire spectrum of service delivery both external (to citizens) and internal (for ULBs information and workflow management)

4 E-Governance Modules Citizen Centric Services Birth and Death Registration System Property Tax Information & Management System Building Plan Approval and Regulations Registration and Licensing System Rent, Lease and Sairat Management System Advertising & Hoardings Management Right to Information Management System Complaints Management System (CFC)

5 E-Governance Modules Internal Management Services Water Supply and Sewerage Information Solid Waste Management Land and Estate Management Health and Sanitation Information Q&A of Legislative Assembly Slum Management Information System Knowledge Management System Development Sector Schemes Management Information System

6 E-Governance Modules Internal Support Services Works Management System Personnel Management System General Administration System Audit Information System IT Support (HELP DESK) System Legal Information System Stores Management System Workflow & Document Management System

7 Geographical Coverage The project covers the whole of Bihar, all the 141 ULBs in all 36 districts

8 Implementation Agencies Role Project Owner (Purchaser) Project Management Consultants Implementation Consultants [Software Development Agency] Organization / Agency Secretary, Urban Development & Housing Department, Government of Bihar Support Program for Urban Reforms IPE Global Pvt. Ltd. ABM Knowledgeware Limited and Dreamline Technologies P Ltd

9 Project Monitoring Mechanism Secretary UDHD, Bihar Government Core Committee PSC UTAST SPUR Software Development Agency ULBs Data Centre Vendor Payment Gateway Integrators

10 Highlights of emunicipality Functionalities in compliance of GoI, MoUD design document Technical features in compliance of MIT, GoI guidelines for egov. projects Three Tier Architecture Unicode and UID compliant Highly parameterized Will be STQC certified Will be integrated with the GIS

11 Highlights of emunicipality Multiple Delivery Channels Backend processing through system objective scrutiny based application processing Tight integration of the backend workflow with CFC based operations Best practices built into bring in transparency and time bound delivery

12 Multiple Delivery Channels

13

14 Issues and Challenges Low computer literacy level at ULBs other than large municipal corporations Poor IT infrastructure and availability of internet bandwidth Shortage of human resources at ULBs Change Management [ resistance to change and automation ]

15 Innovations followed To bridge the gap of low computer penetration and internet accessibility Patna Municipal Corporation has enrolled the Cyber Cafes where public can access the SAS application for a pre-defined fee. Since collection of ULB specific data was from 141 ULBs was a challenge a central data collection workshop was conducted spread over a week To tackle the issue of manpower shortage at ULBs, trained manpower was posted from the project even prior to commissioning the project

16 Results Achieved so far Phenomenal success in the Property Tax Self Assessment System [SAS] Collection of Cr property tax through online system Identification of large number of missing properties through GIS base map and door to door property survey GIS based house numbering system

17 Other IT Interventions Central Grievance Redressal System Vigilance Case Monitoring System Trade Licences Management System Establishment of a dedicated MIS cell for the UDHD of Bihar. Capacity building of ULBs IT Infrastructure to ULBs

18 Online Property Tax Return

19 Central Grievance Redressal System

20 CGRS Salient Features A uniform platform to register citizens grievances and give feedback Functioning linked to timelines as per the Citizen Charter for ULBs A well-defined escalation matrix for non adherence to defined timelines for grievance redress SMS gateway integration for information to citizens and field officials Centralized set-up to economize costs and simplify procedures

21 Use of CGRC Calls (Aug 2013-Aug 2014) Complaints Municipal Corporations Nagar Parishads Nagar Panchayats Resolved Municipal Corporations Nagar Parishads Nagar Panchayats 0 Enquiries Grievancies Resolved / Clarified Total

22 Awards and Achievements The Property Tax Project, Bihar was adorned with the Public Choice Award under Usage of ICT in Urban Development of e-india Awards 2013 Centralized Grievance Redressal System of UDHD has qualified in the India`s Best in as Skoch order of Merit in the Skoch Summit 2013.

23 GIS Property Survey : House Number Plate Fixation System to be followed as per Section 296 of BMA 2007 First two alphabets: indicate zone of the town Next three digits: indicate sector in a zone Last four digits: represent House number Purnea: Zone & Sector Division Katihar: Zone & Sector Division

24 GIS Property Survey : House Number Plate Fixation

25 Thanks