Citizen's / Client's Charter

Transcription

1 Citizen's / Client's Charter for (Department of Rural Development) ( ) Address Krishi Bhawan, Dr. Rajendra Prasad Road, New Delhi Website ID rural.nic.in Date Of Issue January 2013 Next Review January 2014

2 Citizen's / Client's Charter for Department of Rural Development-( ) Vision Mission Vision Sustainable and inclusive growth of rural India Mission Sustainable and inclusive growth of rural India through a multi pronged strategy for eradication of poverty by increasing livelihood opportunities, providing social safety net and developing infrastructure for growth and improvement of quality of life in rural India. Objectives Functions page : 2 of 36

3 1 MGNREGA - Timely processing of proposals for release of funds received under MGNREGA (section 22) 10 Dr. K. K. Tripathy(Director) kk.tripathy@nic.in a. Scrutiny by the Programme Division Labour Budget proposal ( ) Utilisation Certificate 60% expenditure of available fund page : 3 of 36

4 Performance report on MIS b. Approved by the Empowered Committee Issue of sanction Release of funds in the month of April page : 4 of 36

5 2 MGNREGA -Timely action on complaints received at the Central level in the implementation of MGNREGA (section 27) 10 Shri D. K. Singh(Deputy Secretary) a. Copy of the complaint regarding the issue ( ) b. Constitution of team for investigation c. Action from State Government page : 5 of 36

6 3 PMGSY -- Timely processing and sanction of project proposals received under PMGSY 10 Dr. I. K. Pateriya(Director (Technical), NRRDA) a. Submission of STA scrutinized DPRs by the States to NRRDA 1. (a) Recommendation of State Level Standing Committee (SLSC) (b) Comprehensive New Connectivity Priority List (CNCPL)/Comprehensive Upgradatiion Priority List (CUPL) (c) Transact walk certificate and page : 6 of 36

7 (d) Mandatory certificate of availability of land 2 STA DPRs (Check list with sample DPRs) 3 (a) Summary of habitation page : 7 of 36

8 (b) Physical and Financial progress of the State and (c) Summary of project proposal under consideration Minutes of the SLSC meeting. page : 8 of 36

9 b. Scrutiny of sample DPRs in NRRDA c. Submission of project proposals before Empowered Committee for consideration d. Approval by Hon'ble Minister of Rural Development to the projects recommended by Empowered Committee page : 9 of 36

10 4 PMGSY - Prompt Grievance Redressal 5 Dr. P. K. Anand(Joint Secretary) anandpk@nic.in Grievance relating to the jurisdiction of the Ministry can be submitted both electronically (via or in writing via registered post. Grievance ( ) should be as specific as possible and must relate to the functioning of MoRD/NRRDA (All relevant details duly covering name of the State, district, block, habitation, name of the road, duly articulating the grievance. 5 6 PMGSY - Timely release of funds against the projects sanctioned under PMGSY. NRLM - Release of grants-in-aid to State Rural Livelihood Missions (SRLM) 5 Dr. P. K. Anand(Joint Secretary (RC)) anandpk@nic.in 50% of the cleared value of projects on award of sanctioned works, subject to fulfilment of conditions and submission of documents. ( ) B. Equal to the balance due on the cost of awarded works. Release would be subject to utilization of 60% of the available funds and completion of at least 80% of the road works awarded in the year previous to the preceding year and 100% of the awarded works of all the years preceding that year and fulfilment of other conditions, if any stipulated and submission of requisite documents. Proposals duly supported with requisite documents for release of funds from SRRDAs. 6 Ms. Nita Kejrewal(Director) n.kejrewal@nic.in a. Receipt of AAP/SPIP from the SRLM State AAP ( ) page : 10 of 36

11 b.appraisal of the AAP/SPIP and Approval of EC c. Approval of release of funds to the SRLM by IFD 7 NRLM - Appraisal and approval of project proposals under SGSY Special Projects 6 Shri Anil Subramaniam(Deputy anil.sub@nic.in a. Desk appraisal and Field Appraisal of Secretary) projects received Project Proposal ( ) page : 11 of 36

12 b. Approval of project by the Project Screening and Approval Committee Minutes of the PSC Meting c. Approval of IFD for release of funds Sanction Order 8 NRLM - Appraisal and approval of MKS Project Proposals 6 Shri Anil Subramaniam(Deputy anil.sub@nic.in a. Desk appraisal and Field Appraisal of Secretary) projects received. Project Proposal ( ) page : 12 of 36

13 b. Approval of project by the Project Screening and Approval Committee c. Approval of IFD for release of funds. PSC Minutes 9 NRLM - Grievance Redressal Mechanism 2 Ms. Renuka Kumar(Deputy kumar_sshiv@hotmail.co Secretary) m a. Receipt of complaints Ministry records. ( ) page : 13 of 36

14 b. Forwarding of complaints falling under ''serious /other'' category to the concerned State Government. c. Receipt of inquiry report from the State. d. Action initiated by the NRLM on the findings of the inquiry report page : 14 of 36

15 e. If inquiry report is not received within 30 days, or if the enquiry report is not found satisfactory a National Level Monitor (NLM) will be deputed to inquire into the complaint and report. f. Action initiated by the NRLM on the findings of the report submitted by the NLM. 10 IAY - Release of funds to States/UTs. 5 Shri B. C. Behera, Room No. 455, a. Funds released to States/UTs in two G Wing, Krishi Bhawan, New equal instalments. Delhi(Deputy Secretaryr (RH)) ( ) 1st instalment - Fulfilment of conditions imposed while releasing previous years funds under normal IAY/Special Package. page : 15 of 36

16 2nd Instalment - Audit Report/Utilisation Certificate. Physical Progress as per model set of proposals circulated to all States/UTs. b. Release first instalment to all DRDAs except those who did not avail 2nd instalment in previous year. Fulfilment of conditions imposdd while releasing previous years funds under normal IAY/Special package. c. Obtain proposals from States/UTs for release of 2nd instalment. AR/UC, Physical Progress as per the model set of proposals circulated to all States/UTs. page : 16 of 36

17 d. Scrutiny of proposals. All documents as mentioned above. 11 IAY - Release of funds to the States/UTs for purchase of land for Homestead scheme 5 Shri B. C. Behera, Room No. 455, Release of funds on receipt of proposals G Wing, Krishi Bhawan, New from the State Governments. Delhi(Deputy. Secretary (RH)) ( ) Proposal on Proforma-II, UC/AR of the previous release, if any. 12 IAY - Provide funds for Natural Calamities to BPL households. 5 Shri B. C. Behera, Room No. 455, Release of funds for houses damaged due G Wing, Krishi Bhawan, New to natural calamities on receipt of requests Delhi(Deputy Secretary (RH)) from the State Governments. ( ) Break up of houses damaged fully/partially, certificate, commitment of State's Share, List of persons whose houses damaged. page : 17 of 36

18 13 IAY - Research study on various components of IAY 3 Shri Satish Kalothra, Room No. satishkalhotra@gmail.co 366 B, G Wing, Krishi Bhawan, New Delhi(Deputy Secretary (RH)) m ( ) a. Decision on component taken for research study. Proposal for the Research Study Technical Bids Financial Bids b. Invite various institutes/agencies. Proposal for the Research Study, Technical Bids, Financial Bids c. Discussion with Institutes/agencies. page : 18 of 36

19 d. Finalize institute/agencies and release fund. Financial Bids, Technical Bids, RFP 14 IAY - Grievance Redressal Mechanism. 2 Shri Satish Kalothra, Room No. satishkalothra@gmail.co 366 B, G Wing, Krishi Bhawan, New Delhi(Deputy Secretary (RH)) m ( ) Beneficiary can address grievances to GOI and State Governments Grievance of NLM//DLM processed and addressed to State Government 15 NSAP - Provisional inter-state allocation of funds and sending recommendation to Ministry of Finance/Ministry of Home Affairs for release of funds for each quarter beginning April., based on the demands redeived from the State Governments/Union Territory Administrations. 5 Shri T. Srinivas(Director, NSAP) t.srinivas@nic.in a. Scrutiny of MPRs by the NSAP Division. Monthly Progress Reports. ( ) page : 19 of 36

20 Utilization Certificate for the previous financial year. b. Approval by JS(NSAP) c. Concurrence by the IFD. page : 20 of 36

21 d. Issue of commuication to the Ministry of Finance/Home Affairs. 16 NSAP - Prompt Grievance Redressal relating to delay in providing the recommendations for release of funds/poor monitoring of schemes under NSAP 5 Shri T. Srinivas(Director (NSAP)) t.srinivas@nic.in ( ) Standard as per the prevalent situation and the prescribed procedure Details of the grievance of the complainant(s). 17 TRAINING - Release of funds to NIRD, SIRDs and ETCs. 5 Shri S. K.. Singh(Director (Training)) satyensingh1964@yahoo.co.in ( ) a. Scrutiny of proposal Proposals according to the proforma made available to the Institutions page : 21 of 36

22 b. Approval of Director/Deputy Secretary/ c. Concurrence of IFD d. Issue of sanctions page : 22 of 36

23 18 TRAINING - Grievance Redressal Mechanism 5 Shri S. K,.Singh(DirectorTraining)) satyensingh1964@yahoo Comments of NIRD, SIRDs, ETCs, etc. Filed complaint.co.in ( ) page : 23 of 36

24 Citizen's / Client's Charter for Department of Rural Development-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source 1 MGNREGA - Timely processing of proposals for release of funds received under MGNREGA (section 22) 10.0 Average time taken from the 30 days date of receipt of the demand. Ministry records MGNREGA -Timely action on complaints received at the Central level in the implementation of MGNREGA (section 27) PMGSY -- Timely processing and sanction of project proposals received under PMGSY 10.0 Average time taken to start the 30 days investigation from the date of receipt of complaint 10.0 Average time taken after approval by competent authority in respect of STA scrutinised Detailed Project Reports (DPRs) 21 days PMGSY - Prompt Grievance Redressal 5.0 Average number of days for 07 days 0.50 acknowledgement Ministry records Ministry/NRRDA/SRRDA Records Ministry/NRRDA/SRRDA records Average number of days for forwarding to concerned SRRDAs for appropriate action, where necessary. 14 days 1.00 Ministry/NRRDA/SRRDA records Average number of days for Grievance redressal pertaining to quality aspects and deployment of NQMs 90 days 3.50 Ministry/NRRDA/SRRDA records 5 PMGSY - Timely release of funds against the projects sanctioned under PMGSY. 5.0 Average number of days after 60 days 2.50 award of sanctioned works. Proposals duly supported with requisite documents for release of funds from SRRDAs, in support of utilizatioln of 60% of the available funds and completion of 80% of the road works awarded in the previous to the preceding year and 100% of the awarded works of all the years preceding that year, and fulfilment of other conditions, if page : 24 of 36

25 Citizen's / Client's Charter for Department of Rural Development-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source 6 7 NRLM - Release of grants-in-aid to State Rural Livelihood Missions (SRLM) NRLM - Appraisal and approval of project proposals under SGSY Special Projects 6.0 Timely approval of AAPs/SPIPs subsequent to being appraised by Empowered Committee (EC) 5 working days 3.00 Timely release of funds to State Missions *working days from the receipt of Sanction Order to the PIA, provided Sanction Order including all necessary account details are complete in all respects. 3 working days Timely Desk Appraisal of 30 Working Proposals ddays 2.40 Ministry records Ministry records Timely Field Appraisal 30 Working days 2.40 Timely release of funds to Coordinating Agency for subsequent release to PIA 7 Working days NRLM - Appraisal and approval of MKS Project Proposals 6.0 Timely Desk Appraisal of 30 Working Proposals days 2.40 Ministry records Timely Field Appraisal 45 Working days 2.40 Ministry Records Timely release of funds to Coordinating Agency for subsequent release to PIA 7 Working days 1.20 Ministry Records page : 25 of 36

26 Citizen's / Client's Charter for Department of Rural Development-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source 9 NRLM - Grievance Redressal Mechanism 2.0 Timely acknowledgement of 48 Hours 0.70 receipt of grievance. Ministry records Timely forwarding of complaints to concerned State Governments. Timely action initiated on the report of the enquiry conducted by the State Govenment 48 hours days 0.60 Ministry records Ministry records IAY - Release of funds to States/UTs. 5.0 Average time taken from the date of receipt of the fully completed proposals in all respects. 60 days 5.00 IAY - Release of funds to the States/UTs for purchase of land for Homestead scheme IAY - Provide funds for Natural Calamities to BPL households. IAY - Research study on various components of IAY 5.0 Average time taken from the date of receipt of the fully completed proposals in all respects. 30 days Average time taken from the date of receipt of the fully completed proposals in all respects. 30 days Average time taken from the date of receipt of the fully compoleted proposals in all respects. 45 days 3.00 IAY - Grievance Redressal Mechanism. 2.0 Average time taken from the 45 days 2.00 date of receipt of the grievances. NSAP - Provisional inter-state allocation of funds and sending recommendation to Ministry of Finance/Ministry of Home Affairs for release of funds for each quarter 5.0 Average turnaround time taken to send the recommendations to the Ministry of Finance/Ministry of Home 10 working days 5.00 Ministry records State Government State Government Ministry State Government Monthly Progress Reports provided by State Govts./UTs page : 26 of 36

27 Citizen's / Client's Charter for Department of Rural Development-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source State Governments/Union Territory Administrations NSAP - Prompt Grievance Redressal relating to delay in providing the recommendations for release of funds/poor monitoring of schemes under NSAP TRAINING - Release of funds to NIRD, SIRDs and ETCs. 5.0 Average turnaround time taken for the settlement of grievance 45 days st Instalment to NIRD by 31st 5 Working 1.00 May days CPGRAMS/Ministry's records Proposal received from State Governments 2nd Instalment to NIRD by 31st January 5 Working days 1.00 Proposal received from State Governments Recurring grant to SIRDs and ETCs - within 15 days from the date of fulfilling conditions 15 Working days 1.00 Proposal received from State Governments Release of non-recurring grant to SIRDs and ETCs as 1st Instalment - within 15 days from the approval of DSC 15 Working days 1.00 Proposal received from State Governments Release of 2nd Instalment of non-recurring grant to SIRDs and ETCs within 20 days from the date of fulfilling conditions 20 Working days 1.00 Proposal received from State Governments 18 TRAINING - Grievance Redressal Mechanism 5.0 Time taken on receipt of 15 Working comments from NIRD, SIRD, days ETC etc Grievance received from complainant page : 27 of 36

28 Citizen's / Client's Charter for Department of Rural Development-( ) Service Standards S. No. Service Services / Transaction Weight Success Indicators Unit Standards Weight Data Source Reply sent to complainant 10 Working days 2.50 Grievance received from complainant page : 28 of 36

29 Citizen's / Client's Charter for Department of Rural Development-( ) Grievance Redress Mechanism Website url to lodge Grievance Name of the Public Grievance Officer Helpline Number Number 1 Shri D. K. Singh Deputy Secretary (MGNREGA) dks.dca@nic.in 2 Shri Murari Lal, Under Secretary (MGNREGA) Dr. P. K. Anand, Joint Secretary (RC) anandpk@nic.in Ms. Renuka Kumar, Deputy Secretary kumar_sshiv@hotmail.com 5 Shri Satish Kalothra, Deputy Secretary (RH) satishkalothra@gmail.com 6 Shri T. Srinivas, Director (NSAP) t.srinivas@nic.in Shri S. K. Singh, Director (Training satyensingh1964@yahoo.co.in page : 29 of 36

30 Citizen's / Client's Charter for Department of Rural Development ( ) List of Stakeholders/Clients Stakeholders / Clients 1 Citizens 2 Beneficiaries 3 Gram Panchayats 4 Block Panchayats 5 District Rural Development Authorities 6 State Rural Development Authorities 7 Financial Institutions 8 Public Representatives. 9 State Rural Road Development Departments State Panchayati Raj Department/State Panchayati Raj Engineering Department/State PWD/State Rural Works Department/State Rural Engineering Department (As nominated by a State) Central Executing Agencies in Bihar, Tripura and Jharkhand 12 NRLM - State Rural Livelihood Missions 13 Non-Govenment Organizations (NGOs), Trusts and Societies working as partners in the implementation of the Mission. 14 Central Government - Ministry of Rural Development, Planning Commission, Ministry of Finance, Home Affairs page : 30 of 36

31 Citizen's / Client's Charter for Department of Rural Development ( ) List of Stakeholders/Clients Stakeholders / Clients 15 National Institute of Rural Development, Hyderabad 16 State Institutes of Rural Development 17 Extension Training Centres 18 Non-Govenment Organisations 19 Officials of the Ministry of Rural Development 20 Council for Advancement of People's Action and Rural Technology (CAPART), New Delhi 21 State Rural Roads Development Agencies (SRRDAs) 22 NRLM directly interfaces with the various divisions in the Ministry of Rural Development and other Ministries/Organisations like the Planning Commission, the Ministry of Women and Child Development, Ministry of Labour, Reserve Bank of India, NABARD etc., by providing themwith inforjmation, as and when requested by the same. page : 31 of 36

32 Responsibility Centers and Subordinate Organizations Responsibility Centers and Subordinate Landline Number Number Address Orgnizations 1 State Governments 2 National Rural Roads Development Agency nrrda@nic.in 5th floor, 15, NBCC Tower, Bhikaji Cama Place, New Delhi State Departments and Rural Road Development Agencies. District Rural Development Agencies. 5 Shri Satish Kalothra, Deputy Secretary (RH) at satishkalothra@gmail.com Room No. 366 B, Krishi Government of India Bhawan, New Delhi. 6 Training Division - Shri S. K. Singh, Director(Traiing) satyensingh1964@yahoo.co.in Krishi Bhawan, New Delhi 7 National Institute of Rural Development dg@nird.gov.in Rajendra Nagar, Hyderabad (AP), India 8 State Institutes of Rural Developments 9 Council for Advancement of People's Action and Rural capart@caparthq.delhi.nic.in India Habitat Centre, Zone -V- Technology (CAPART) A, 2nd floor, Lodhi Road, New Delhi page : 32 of 36

33 Citizen's / Client's Charter for Department of Rural Development-( ) Indicative Expectations from Service Recipients Indicative Expectations from Service Recipients 1 MGNREGA - Submit budget proposal with all the relevant documents 2 MGNREGA - Proper Planning and reporting about the implementation of the schemes 3 MGNREGA - Investigation report of the complaints 4 MGNREGA - Always keep proper records of your letters and communciation with Ministry 5 MGNREGA - If you have an appointment with an officer in the Ministry, please arrive at least 15 minutes prior to the appointment 6 MGNREGA - If you cancel an appointment, please give a written notice via fax or . 7 MGNREGA - Send reports in the prescribed timelines 8.MGNREGA - To check the websites regularly on policies, programmes and procedures 9 MGNREGA - Give their suggestions/inputs on draft placed on Ministry's websites. 10 PMGSY - STA cleared DPRs duly complete in all respect and with supporting documents in accordiance with PMGSY guidelines to be submitted by SRRDAs. 11 PMGSY - Request for release of funds should be duly supported by the requisite documents prescribed in the PMGSY guidelines or orders issued in this regard fom time to time, such as, Audit report, UC, Bank Reconciliation Statement, Certificate for maintenance of completed road work, etc PMGSY - State Government/UT Administration should use the central financial assistance given for PMGSY in accordance with the PMGSY guidelines and other rules relevant in this regard. PMGSY - Send reports in the prescribed format as per prescribed timelines. 14 PMGSY - To check the website regularly for updates on policies, programmes and procedures. page : 33 of 36

34 Citizen's / Client's Charter for Department of Rural Development-( ) Indicative Expectations from Service Recipients Indicative Expectations from Service Recipients 15 PMGSY - Give their suggestions/inputs on drafts placed on Ministry's website/those circulated to them. 16 PMGSY - State representatives should attend the PRC meetings with complete information. 17 SGSY - Implementation of NRLM Guidelines properly by the States. 18 SGSY - Participation in workshops and seminars by the States 19 SGSY - Giving response to time bound communications. 20 SGSY - State release its share of funds in time. 21 SGSY - Close monitoring of physical and finacial targets by the States. 22 NSAP - Submit application forms duly completed in all respects. 23 NSAP - Please show courtesy to Government Officers. 24 NSAP - Always keep a proper record of your communication with the Government. 25 NSAP - Arrive at least 15 minutes prior to the time of appointment with the officer of the Government. 26 NSAP - Give at least 2 days advance notice to cancel any appointment with the officer of the Govenment. 27 NSAP - Check the Govenment website regulary for updating on policies, programmes, procedures etc. 28 NSAP - Give suggestions/iputs, if called for, on the drafts placed in the Govenment website. page : 34 of 36

35 Citizen's / Client's Charter for Department of Rural Development-( ) Indicative Expectations from Service Recipients Indicative Expectations from Service Recipients 29 NSAP - State Governments/UTs should promptly pass on the funds (including the State Contribution) to the implementing agencies. 30 NSAP - Place the details of beneficiaries in public domain 31 NSAP - Furnish monthly physical and financial progress report as well as the Annual Utilisation Certificate 32 NSAP - State/UT representative should attend the meetings witth complete and up-to-date information 33 TRAINING - Submit proposals duly completed in all respects alongwith signed Utilisation Certificate. 34 TRAINING - Monthly Progress Report. 35 TRAINING - Furnish monthly physical and financial progress report. 36 TRAINING - Check the Government website regularly for updates on policies in the Government website. 37 IAY - Effective implementation of the Scheme in letter and spirit. 38 IAY - Release of State share of funds on time by the States 39 IAY - Submission of complete proposals by the States on time. 40 IAY - Submission clarification of documents related to proposals on time. 41 IAY - Submission of Reply/Action Taken Report on NLMs reports/complaints sent to the State Governments in a time bound manner. 42 IAY - Proper monitoring of house construction by the DRDAs. page : 35 of 36

36 Citizen's / Client's Charter for Department of Rural Development-( ) Indicative Expectations from Service Recipients Indicative Expectations from Service Recipients 43 IAY - Release of financial assistance to the eligible beneficiary on time. page : 36 of 36