THE PUBLIC SERVICE OF CANADA

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1 THE PUBLIC SERVICE OF CANADA July 2016

2 About the Public Service The Public Service has a long history, steeped in the Westminster system. It is part of the Executive Branch of Government, but assists all Parliamentarians. The Public Service is a valuesbased, dynamic and evolving institution moving toward the Blueprint 2020 vision. The Public Service delivers quality programs and services to Canadians, and provides evidence-based advice to Government. 2

3 The Public Service Matters The Public Service of Canada is a world-class institution, capable of skillfully anticipating and responding to the evolving needs of Canadians and their Government. It is essential to Canada s Westminster model of governance and a key advantage for Canada. A strong, merit-based, non-partisan and representative public service is essential to this country s success and indeed to the success of any democratic society His Excellency the Right Honourable David Johnston, Governor General of Canada (February 27, 2015) 3

4 Our ability, as a government, to successfully implement our platform depends on our ability to thoughtfully consider the professional, non-partisan advice of public servants. Each and every time a government employee comes to work, they do so in service to Canada, with a goal of improving our country and the lives of all Canadians. The Right Honourable Justin Trudeau, Prime Minister of Canada, November 2015 (Ministerial mandate letters) 4

5 A Proud Tradition The Public Service of Canada is professional and non-partisan. Our nonpartisanship is inseparable from our respect for democracy. Each successive Government of Canada can be confident that it will be served loyally and competently, with continuity and a peaceful and effective transfer of power. We work in the Public Interest Canadians can trust that we will provide fearless advice and deliver sound programs and services. Respect for democracy Respect for people Integrity Stewardship We ensure sound stewardship and deliver results ensuring efficient and effective use of public resources and protecting public assets for current and future generations. Excellence 5

6 People Who we are 493K EMPLOYEES 195,600 Core Public Administration 121,700 Crown Corporations & others 90,000 Canadian Armed Forces 24,000 RCMP 61,500 Separate Agencies REGION EMPLOYEES Atlantic 26,656 Quebec 29,374 Ontario 37,791 National Capital 107,288 Prairies 30,400 British Columbia 22,923 Northern 1,125 In Outside Canada 1,477 6

7 Diversity in the Public Service 14.6% 5.8% 4.6% 54.9% 71.1% 28.9% Members of a visible minority Persons with disabilities Aboriginal peoples Women Anglophone Francophone In

8 There are 282 Federal Departments, Agencies and other organizations 20 Departments 3 Service Agencies Special Operating Agencies 13 Crown Corporations, Parent, Other Subsidiaries & Associations Statutory & Other Agencies 2 Joint Enterprises Agents of Parliament 7 International Organizations Departmental Corporations 83 Shared Governance Corporations In

9 Service Delivery In the Government of Canada assisted 8.2 M clients in person In the Government of Canada answered: 2M calls through O-Canada 5.7M Canada Pension Plan and Old Age Security calls 23.8M Employment Insurance calls 22M tax and benefits calls In M visits to Canada.ca 23.3M Canadians filed taxes online 178.3M visits to Canada Revenue Agency s (CRA) website 18M logins to My CRA Account 82.3M visits to servicecanada.gc.ca 21M logins to My Service Canada Account In Employment and Social Development Canada received and processed 2.8M Employment Insurance applications 835K Old Age Security applications 663K Canada Pension Plan applications 321 Service Canada Centres 231 Scheduled outreach sites 34 Passport Offices 174 missions in 107 countries 4.9M passports issued in Canada Border Services Agency managed the flow of: 97.5M travellers 30.4M cars 29.1M air passengers; and 180,384 trains and vessels (cargo and passengers) 9

10 Federal Regulatory Oversight MORE THAN 40 DEPARTMENTS AND AGENCIES HAVE REGULATORY RESPONSIBILITIES 25K FULL-TIME EMPLOYEES PERFORM REGULATORY FUNCTIONS 800 Acts 2,600 Regulations 200 to 300 REGULATORY PROPOSALS REVIEWED ANNUALLY In

11 Key Legislation Financial Administration Act (1951) Public Service Modernization Act (2003) Public Service Employment Act (2005) Federal Accountability Act (2006) 11

12 How the Public Service Manages Itself Treasury Board of Canada Secretariat (TBS) General Manager and Employer of the Public Service. Responsible for collective bargaining and the policy framework. Chief Human Resources Officer Part of TBS supports high-quality workforce and workplace (compensation; labour relations; diversity; performance and talent management). Public Service Commission Independent agent of Parliament responsible for safeguarding the staffing system and political neutrality of public servants. Head of the Public Service Leadership role as the Clerk in advancing the management and renewal agenda, and reporting annually on the state of the Public Service. Departments Deputy Heads are designated accounting officers and have primary responsibility for financial and HR management in their organizations. 12

13 Accountability to Parliament Parliamentary Questions Members of Parliament may file written Order Paper questions Officers of Parliament More than 1 dozen officers of parliament hold the Executive Branch to account Reporting to Parliament Reports on Plans and Priorities and Departmental Performance Reports Parliamentary Committees Public Servants may accompany a Minister or act as their representative at Committee Proactive Disclosure Travel and hospitality, contracts and grants and contributions are posted online 13

14 Some ways the Public Service interacts with Members of Parliament Parliamentary Committees Student Employment Constituent Issues Official Responses Public Servants may accompany a Minister or appear as a witness Canada Summer Jobs provides funding to help employers create summer job opportunities for students Liaison on cases and transactions related to programs and services Responses to Order Paper questions and correspondence 14

15 15

16 Vision A world-class Public Service equipped to serve Canada and Canadians now and into the future. Principles An open and networked environment that engages citizens and partners for the public good. A whole-of-government approach that enhances service delivery and value for money. collaborate verb col lab o rate \kə-ˈla-bə-ˌrāt\ engage Verb en gage \in-ˈgāj, en-\ A modern workplace that makes smart use of new technologies to improve networking, access to data and customer service. A capable, confident and high-performing workforce that embraces new ways of working and mobilizes the diversity of talent to serve the country s evolving needs. innovate verb in no vate \ˈi-nə-ˌvāt\ 16

17 To carry out the Government s mandate and improve the capabilities of the Public Service, public servants must work with the right tools, use lighter processes and operate within the right structures. We must remain focused on improving wellness and mental health in the workplace and continue to reinvigorate our efforts to attract, retain and develop top talent. Michael Wernick, Clerk of the Privy Council and Secretary to the Cabinet, Twenty-Third Annual Report to the Prime Minister on the Public Service of Canada 17

18 Useful Contacts Government of Canada for information on Government of Canada programs and services Immigration, Refugees and Citizenship Canada for information on immigration and citizenship Passport Canada for information on obtaining and renewing a Canadian passport, including processing times Service Canada to find out about Government of Canada programs and services Canada Revenue Agency for information on filing a tax return or applying for tax benefits Treasury Board of Canada Secretariat for information on how the government spends money on programs and services, how it regulates and how it is managed Parliament of Canada for information on the House of Commons and Senate, including the Library of Parliament Public Service Commission of Canada for information on the independent agency responsible for safeguarding the integrity of staffing, and the non-partisan nature of the Public Service of Canada Jobs in the Public Service for information on employment opportunities in the Public Service of Canada 18

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