The experience of the African Online Regional Centre of UNPAN CAFRAD

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1 CAFRAD/ACBF Workshop on Performance Measurement and Enhancement in the Public Sector Hosted and co-organised by the Government of The Gambia Banjul, The Gambia May 2003 The experience of the African Online Regional Centre of UNPAN CAFRAD by Gianluca Misuraca Associate Expert UNDESA/DPADM UNPAN-ORC-CAFRAD UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 1

2 Background UNPAN In 1997, Secretary General Kofi-Annan launched a programme of reform and renewal for the United Nations. Among the principal goals were the organization-wide practice of enhanced coordination, and the elimination of duplication and overlapping of responsibilities within the UN system. In a 1999 address before NGOs, the Secretary General emphasized the creative use of Internet and global policy networks as a medium of research, communication and exchange. The biggest gap between North and South he said is the knowledge gap. There is no better way to bridge that gap than by fostering truly cooperative networks. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 2

3 UNPAN Why establish UNPAN The various recent UN conferences and the 50th Session of the GA on Public Administration and Development have stressed that efficient public administration systems and a competent civil service are essential for the development efforts, while deficiencies in institutional organization, financial and human resources management of the public sector most negatively affect the delivery of social services. Many developing countries have embarked on administrative reforms and have undertaken programmes for modernizing public administration. To succed in these reforms and in modernization, access to internationally available expertise, policy options, successful practices, experiences and training facilities are critical. Therefore, creating a Global electronic virtual network is instrumental in assisting the Member States to better reach these goals. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 3

4 UNPAN The establishment of UNPAN In late 1999 the Division for Public Administration and Development Management of the Department of Economic and Social Affairs of the United Nations, was entrusted by the UN General Assembly to design and implement the programme entitled United Nations Online Network in Public Administration and Finance (UNPAN) (UN GA Resolution 50/225). UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 4

5 UNPAN Mission UNPAN s Mission is to promote the sharing of knowledge, experiences and best practices throughout the world in sound public policies, effective public administration systems and efficient civil services, through capacity-building and cooperation among Member States to bridge the digital divide, with emphasis on South-South cooperation and commitment to integrity and excellence. Clients UNPAN s immediate beneficiaries are Public Administration-related regional and national institutions. Its ultimate clients are the citizens of the world, government entities, the private sector, NGOs, and academic institutions. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 5

6 UNPAN Objectives The immediate objective of UNPAN was therefore to establish an electronic platform linking online a number of institutions for information exchange, experience sharing and on-the job training in the area of public sector policy and management. Its long-term objective is to build the capacity of these regional and international institutions to access, process, and disseminate relevant information via up-to-date information and communication technologies (ICTs) for the promotion of better public administration. To ensure this, UNPAN is designed to reinforce, first of all, the necessary capacities of the regional and international centres partner of the UNPAN Network. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 6

7 UNPAN Impacts To increase the awareness of countries, especially developing countries and countries with economies in transition, of the importance of ICTs and management for development; To build and further strengthen the capacity of international, regional and national institutions in public administration and finance to better access, process and disseminate relevant information via up-to-date ICT; To facilitate South-South cooperation in the area of public administration and the utilization of ICT for development at the international, regional and national levels; and To promote e-fora and easy access to information exchange and experience sharing among countries. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 7

8 UNPAN Structure of UNPAN Global Network The UNPAN Programme is supported by the Division for Public Administration and Development Management (DPADM) of UNDESA that is charged of the overall co-ordination of a group of international regional and sub-regional institutions devoted to public administration and finance in the context of social and economic development, titled UNPAN Online Regional Centres (ORCs), and UNPAN International Centres (OICs). The UNPAN On-line Centres selected for their prominence as public sector policy and management institutions, are responsible for information and knowledge management within their own geographic areas. As a dynamic online network, in fact, UNPAN is being developed so its users can best utilize and benefit from the regional and international centres intrinsic capacity and expertise. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 8

9 UNPAN UNPAN Global Network UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 9

10 UNPAN What is the uniqueness of UNPAN With communication technologies advancing at tremendous rate, electronic information centres, online research organizations, and specialized e-networks are becoming increasingly common and duplicative. UNPAN is different. Its substantive capacity and specialized service, combine to create an uniqueness that sets UNPAN apart from conventional web-based information sources, offering: Universality and unequivocal clarity as an online public sector policy and management information and knowledge network; Far-reaching access to experiences in the practice of public policy development and management at regional, national and local level; Easy access to worldwide information in all areas of public sector; Demand-driven and interactive two-way provider of information and knowledge network. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 10

11 UNPAN What are the core themes of UNPAN UNPAN s information and knowledge focus are on the following substantive areas: Public policies; Governance systems and institutions; Civil service/public sector reform; Management innovation and development; Public finance. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 11

12 UNPAN What are the services offered by UNPAN UNPAN provides the users with the following services/products: Online information services; Online training services; Online advisory services; Online conference services; Online directory services. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 12

13 UNPAN Technical support by DPADM/UNDESA Technical assistance on ICT facilities (hardware and software); Technical assistance on improving the ICT connectivities; Technical assistance on human resource development; e-information management training; and Help-desk services on e-information management. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 13

14 UNPAN The experience of UNDESA on e-gov The United Nations Department of Economic and Social Affairs (UNDESA), and in particular the Division for Public Administration and Development Management (DPADM), has undertaken work in the field of modernization of the State and innovation in the public sector for several decades. In light of new global trends and changed realities, the work of UNDESA/DPADM expanded to include themes such as knowledge acquisition and provision, public policies on ICT, and public sector applications of ICT, notably e-government. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 14

15 UNPAN Recent experiences of UNDESA on e-gov In collaboration with the Government of Italy, UNDESA co-organized the International Conference on e-government for development (Palermo, Italy, April 2002) prepared and is implementing an Open Plan of Action on e-government for development, Global Survey on the e-government Activities of the UN Member States; Develop Regional e-government Strategies and Action Plan (including promotion of the ICTs for the Development of African Parliaments programme and of the e-africa initiative for good governance: building e-governance capacity in Africa, in partnership with CAFRAD and under the banner of NEPAD; At the National level, DPADM is undertaking e-government pilot projects in some countries, focusing on e-government strategies as well as practical applications. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 15

16 UNPAN Who are the users of UNPAN The main users of UNPAN are the following: Policy makers, such as government official responsible for public policies on economic development, reforms and modernization of public administration and management, etc.; Practitioners, among public administrators and managers, and other government officers/professional, national and international, private and NGO managers; Experts and individual, in universities, research and other relevant institutions, engaged in public governance development, public administration theories, government systems and management innovation, and training. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 16

17 UNPAN Main activities undertaken in th Interregional Consultative meeting of UNPAN (Palermo-Italy, 9/4/2002); Improvement of UNPAN Website and technological platform (to become, in the long-term, the Yahoo of Public Administration); Implementation of UNPAN monitoring and evaluation system, training and directory databases; 4th UNPAN Training Meeting (Shangai, China, June 2002); Report of UNPAN activities to the United Nations Committe of Experts on Public Administration-UNCEPA (1st Meeting, New York July 2002); Implementation of the UN Public Service Award process. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 17

18 UNPAN The main achievements of UNPAN Since its establishment UNPAN made consistent progresses in terms of technological, managerial and content development of the UNPAN web-site, including technical assistance provided to ORCs and improvement of e-tools and coordination within the network and with partners. For instance (Unpan Progress Report March 2003): 10,415 documents checked-in; and 133 e-news/serial links; 27 directory databases; and 167 Conference/Training databases; Management of documents in all UN; Advanced search engine, including websites worldwide (through Yahoo); Discussion board system to facilitate Network development. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 18

19 UNPAN The main achievements of UNPAN (cont d) In relation to political recognization and appreciation, networking and performance, the main results achieved by UNPAN are: UN General Assembly resolution A/Res/56/213 ECOSOC resolution E/Res/2001/45 (which requested the expansion of UNPAN at national level world wide); Increased number of ORCs and OICs members of the network; Increased number of partners and related weblinks (including World Bank-Public Sector, OECD-PUMA, IMF, etc.); Consistent increased of number of web visits (measured through an established monitoring system. March 2003 monthly performance report: 1,636,609 user s hits; with an average per-day hits of 51,143, it started with 90,000 in March 2001); Evaluation system (including an online survey to measure usefulness, accessibility and effectiveness of services provided). UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 19

20 Results achieved UNPAN At present, UNPAN serves as a Web-portal for public administration and finance wich is the only one such a network in the world today. Since its launching online in March 2001, UNPAN has been accessed by thousands of interested users from all walks of life around the world, providing ongoing access to the most innovative research, training practices, methodologies and technical assistance. Through its multiple role as an electronic research centre, think-tank, consulting firm and library, the capacity of the regional and international centres will be continuously strengthened so they may effectively function as dynamic sources of information and knowledge and address existing and emerging issues in public sector policy and management. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 20

21 The future. UNPAN The second Phase of UNPAN faces the challenges related to effective information and knowledge management, enhancing governance capacity in developing countries worldwide. In particular, the expansion of UNPAN Network to sub-regional and national level, as requested by ECOSOC, is now ready to go... In this context, the message of the Secretary-General Kofi Annan to the 4 th Global Forum on Reinventing Government, (Marrakech, Morocco, December 2002), organized by the Kingdom of Morocco and UNDESA, underlined the importance of the UNPAN Network that facilitates access to information, disseminates knowledge about good practices and provides an international forum for the exchange of experiences. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 21

22 Presentation of UNPAN Web site UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 22

23 UNPAN African Network In Africa, the UNPAN Network includes three institutions: CAFRAD African Training and Reserach Centre in Administration for Development; IDEP African Institute for Economic Development and Planning; OFPA African Civil Services Observatory. UNECA is also partner of UNPAN as is ARADO in Egypt. Though ARADO centers to the Middle East. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 23

24 Its major mission is to contribute to the study (and the solution) of administrative problems inherent in the economic and social development in Africa. The UNPAN ORC - CAFRAD The African Training and Research Centre in Administration for Development (CAFRAD) is a tri-lingual, pan African intergovernmental Centre established by African governments, with the support of UNESCO, in It deals with major critical and challenging issues facing African countries. It serves as clearinghouse for exchanging Centre fulfills this crucial mandate disseminating - knowledge through training of very senior public and information in African officials in various aspects of public administration and management; by research on issues management; related to development administration It provides a high-level and governance; and by consultancy. In forum for discussions by all these, it has benefited from technical African governments on and financial support of not only the common problem; Member States (currently 37 African It enhances capacity Governments), but also international building; organizations (particularly the UN It operates in three official system) and donor agencies. languages : Arabic, English and French. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 24 and

25 UNPAN ORC CAFRAD UNPAN establishment Phase 1 ( ) UNDESA/DPADM provided equipment, technical support and training to establish UNPAN facilities at CAFRAD; UNPAN-ORC-CAFRAD organized information and documentation to participate in UNPAN Global online Network and in UNPAN meetings and training activities; Thanks to WWW African countries, through UNPAN ORC CAFRAD, now have immediate and ongoing access to a vital tool for strenghtening and enhancing the capacity of public sector policy formulation and management. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 25

26 UNPAN ORC CAFRAD UNPAN implementation Phase 2 ( ) UNDESA/DPADM experts to support UNPAN ORC CAFRAD, training and advisory services to implement UNPAN activities; Design and coordinate regional strategy on UNPAN implementation in Africa, through building a Regional Network on e-governance, involving Governments and other African ORCs and institutions; Having established its own information and knowledge infrastructure, UNPAN ORC CAFRAD will act as African Information and Knowledge clearinghouse coordinating regional implementation of UNPAN. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 26

27 UNPAN ORC CAFRAD UNPAN ORC - CAFRAD activities in Context analysis and assessment of UNPAN ORC - CAFRAD organization and management; 2. Improvement of UNPAN ORC CAFRAD role as Regional Focal Point through technical support and training activities; 3. Improvement of strategic planning, organization and management reengineering of UNPAN ORC CAFRAD; 4. Enhancement of UNPAN ORC - CAFRAD networking and marketing (to make CAFRAD an African Centre of Excellence); 5. Support to the regional and global implementation of monitoring and evaluation system of UNPAN. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 27

28 UNPAN ORC CAFRAD Output achieved (2002) Design and implementation of procedures for using UNPAN Documentation Management System; Increased involvement of staff in UNPAN activities; Four-fold increase of documentation checked-in on UNPAN; Consistent improvement of quality and relevance of documentation checked-in; Development of databases on African legislation, CAFRAD seminars, training activities, major developments and trends; Improvement of Country profile database, through completion and analysis of Survey on African Public Administration; Digital library development; UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 28

29 UNPAN ORC CAFRAD Output achieved (2002) Long term Strategic plan for the expansion of UNPAN to national level in Africa (eafrica 2002 Project proposal...) and Kick-off Meeting: e-africa First Regional Workshop on Building e-governance capacity in Africa (Johannesburg, October 2002); Ongoing update of major developments and trends in Public Administration and Finance in African countries; Establishment of a Trainee attachment Program with African and International organizations; Promotion and networking activity, including PPPs; Start-establishing an observatory on e-governance in Africa. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 29

30 UNPAN ORC CAFRAD Strategic Plan ( ) Consolidate UNPAN-ORC-CAFRAD e-information Management System; Improve UNPAN-ORC-CAFRAD performance through developing on-line products; Consolidate Networking and partnerships with the relevant public administration institutions in Africa; Enhance institutional capacity building of UNPAN-ORC CAFRAD; Implement globally applicable techniques in areas of strategic interest of UNPAN; Contribute to the implementation of UNPAN to subregional and national level in Africa and promote the administrative reform process in Africa. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 30

31 UNPAN ORC CAFRAD The future. The expansion of UNPAN Network to sub-regional and national level in Africa, involving Governments and other African ORCs and regional institutions, in consistency with the framework of the NEPAD Plan of Action and the World Summit on the Information Society, will play a pivotal role in enhancing governance capacity in African countries. As a service-driven provider UNPAN-ORC-CAFRAD will facilitate sharing information and knowledge essential to building capacity and sustaining development among policy and decisions makers, public administrators, the private sector and the civil society UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 31

32 UNPAN ORC CAFRAD Challenges and opportunities To make UNPAN-ORC-CAFRAD realize its full potential, African governments should play an active role in building and sustaining UNPAN Regional Network. UNPAN-ORC-CAFRAD is co-operating with UNDESA/DPADM in analysing the way in which UNPAN can be implemented successfully in Africa. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 32

33 UNPAN ORC CAFRAD UNPAN implementation in Africa UNPAN-ORC-CAFRAD is starting identifying some Focal Point in African national administrations that could support the process of implementation of UNPAN to sub-regional and national level. This will be done on a pilot basis by selecting a limited number of countries ready to start. The National Focal Point will represent a link with UNPAN- ORC-CAFRAD in relation to the collection and dissemination of documentation, sending on a regular basis, information, data and web links on Public Administration and Governance in the Country, according to the general classification of UNPAN. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 33

34 UNPAN ORC CAFRAD Follow-up of the Workshop In relation to the present Workshop, UNPAN-ORC- CAFRAD proposes to establish a e-discussion board on Performance enhancement in Africa. This will allow us to continue -online- the fruitful discussion started here in Banjul. UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 34

35 UNPAN ORC CAFRAD For more information: Thank You... Mercì... Choukran... UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 35

36 Let s have a coffee! UNPAN ORC-CAFRAD Banjul, The Gambia May 2003 unpan.org/africa.asp 36

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