AGENDA E-Leaders 2015 Meeting of the OECD Working Party of Senior Digital Government Officials

Transcription

1 AGENDA E-Leaders 2015 Meeting of the OECD Working Party of Senior Digital Government Officials All events will be held at the Imperial Hotel, Tokyo, Japan The annual E-Leaders meeting has been taking place since 2008 and brings together members of the OECD Working Party of Senior Digital Government Officials the most senior government officials responsible for digital government in each OECD member country to discuss issues of importance to the Working Party members. The E-Leaders 2015 will discuss how the Public Sector can make better use of public sector intelligence for policymaking and implementation, by better exploiting digital technologies and data, by embedding data use throughout the policy cycle, and by putting in place governance arrangements to ensure responsible and coherent use of data that benefits citizens and strengthens public trust. Day 1 (full day) 29 September 2015 Day 1 will be open to delegates from the OECD Working Party of Senior Digital Government Officials and from partner countries, as well as selected participants from the private sector and civil society Registration 9.00 Opening remarks High-level Representative, Government of Japan Ms. Mari Kiviniemi, Deputy Secretary General, OECD Mr. Colin MacDonald, Chief Executive Department of Internal Affairs and Chief Information Officer of the Government of New Zealand, Chair of the Working Party of Senior Digital Government Officials 9.45 Session 1 will illustrate what is meant by a data-driven public sector. Drawing on existing practices, the discussion will present the concept of a data-driven public sector and will investigate the extent to which E-Leaders are using administrative data to guide policy making, evaluate impact and calibrate services. Examples include using data to design policies and to guide IT investments (e.g. Business Cases development; identifying users, their needs, preferences and location), to monitor and evaluate implementation (e.g. keep track of IT expenditures and achieved benefits) and to assess results and public satisfaction (e.g. user outreach, managing delivery channels for savings and higher satisfaction). This session will refer to Pillar 1 of the Recommendation on Digital Government Strategies (Principle 3 creating a data-driven culture in the public sector ). Session 1 will address the following main questions: What do we mean by data-driven public sector? Are E-Leaders taking advantage of government data to improve policy making, i.e. to understand if they are doing the right thing, for the right people, in the right way? How can governments build on private sector experiences of using data to create value, e.g. big data trends? 1

2 11.15 Coffee Break Session 2 will focus on the infrastructure needed for a data-driven public sector. The session will discuss the adoption of strategies to manage the data cycle to support coherent and sustainable efforts across the administration to use data for improved policy making and to create the right ecosystem of actors. The data cycle includes data generation; data collection, aggregation and processing; data distribution and delivery; and data use and reuse (to create social, economic and good governance benefits). Phenomena like Open Data and Big Data are making a major impact on the data cycle. This will have important policy implications (e.g. sharing and integrating data sources, data usability, stimulating demand and use, creating the right ecosystem). Given the speed of these changes, it is essential to understanding the data cycle in order to grasp the roles of the main actors, and to understand how these roles are evolving and their boundaries shifting. The session will draw on Pillar 2 of the Recommendation. Questions addressed by Session 2 include: Are governments rethinking their overarching data and information management strategy to support data production, sharing and use contributing to improving performance and social innovation (e.g. collaboration, predictive analytics), openness and transparency (e.g. Open Data)? Are governments linking Open Data initiatives to broader efforts aimed at clarifying and strengthening Public Sector data and information management strategies (e.g. development of Information Management Master Plans)? What incentives are governments providing to spur non-personal data sharing and integration across the administration? What are governments doing, including shifting the culture within their public administration, to improve data usability, better understand data needs and stimulate data use? Lunch Session 3 will highlight the types of institutional set up and governance frameworks needed to sustain a data-driven public sector. Decisions in this regard can help governments address the need for specific skills and capacities (e.g. data analytics) among civil servants, to create drivers of change, and secure a more consistent use of data across government. At different points of the data lifecycle there are a range of players internally within government agencies as well as at a system level. Having a shared understanding of the roles and responsibilities and the associated custodian role of these players enables greater coherence and enablement for system wide opportunities. New institutional set-ups may help to create a culture of data use and sustain more knowledge-based decisions throughout the policy making cycle. They may also serve to clarify rules around data use and to check against abuses in order to maintain public trust. The Session will draw on Pillars 2 and 3 of the Recommendation. Key questions addressed include: What are the conditions, implications and challenges for public sector institutions for a datadriven public sector? Are institutional reforms or a new institutional set up needed? What governance framework can best facilitate the co-ordination of all actors? 2

3 What existing working habits and styles, skills and training, and business processes need to be reformed in order to foster a data-driven public sector capable to use and analyse Big Data to improve policymaking? Coffee Break Session 4 will deal with building public confidence and the value proposition for data enabled policy and service design. Fostering a data-driven public sector can pose challenges in terms of public confidence. Therefore, the development of a communication strategy addressing the needs and concerns of civil servants, businesses and citizens should be seen a key element for success. Good communication can help to improve a common understanding of the purpose and impact of a data-driven public sector, and avoid the rising of fear - that can easily turn into lack of trust that governments will abuse public data, particularly datasets that contain personal information. This can be countered by explaining both benefits and limits in order to build a positive perception of what it means to be data driven. This session will address the following key questions: How can governments develop a communication strategy addressing the needs and concerns of a multitude of diverse stakeholders? What communication strategy can best become a selling instrument for a policy that needs to count on the various actors as partners in its implementation? What communication channels should be used to best reach out to the various actors? How can social media platforms be best used to engage various stakeholders? Closure of Day 1 Linkages to APEC e-government Forum Professor Toshio Obi, Waseda University Chair s Summary of Day 1 - Mr. Colin MacDonald OECD Secretariat s Summary of Day 1 - Ms. Mari Kiviniemi Dinner Mr. Yoji Muto, Parliamentary Vice Minister for Internal Affairs and Communications, Government of Japan, will provide remarks on behalf of the Government of Japan Ms. Mari Kiviniemi will provide remarks on behalf of the OECD 3

4 Day 2 (morning only) 30 September 2015 The first part of the morning of day 2 (Session 5) will be open to delegates from the OECD Working Party of Senior Digital Government Officials and from partner countries, as well as to selected participants from the private sector and civil society Session 5 will discuss the introduction and establishment of public sector innovation, primarily based on a data-driven approach. Opening Remarks: Mr. Rolf Alter, Director, Public Governance and Territorial Development Directorate, OECD The combination of increasingly data-driven public administrations with new online communications tools has opened up new possibilities for innovation. Governments have started experimenting in this area using techniques such as crowdsourcing, user-driven app development, and open policy development through tools like wikis. Effectively harnessing the innovative potential of these datadriven techniques requires not just the right technical knowledge and tools, but the skills amongst civil servants to be able to effectively facilitate online interactions with a wide-range of stakeholders often in real time. OECD governments acknowledge the importance of pursuing an innovative and data-driven public sector to support reforms in service design and delivery and in public sector operations. These efforts pose however challenges in terms of sustainability and continuity of actions. Focus of the discussion will be on the drivers and factors enabling the creation of an ecosystem necessary for the introduction, development, diffusion and scaling up of digitally-enabled data-driven innovation in the public sector. Participants will address the conditions and the instruments underpinning an effective public sector ecosystem for innovation combining top down steering and bottom up development, developing skills and incentive systems to support innovative behaviours, reviewing rules and regulations impacting on project management and resource allocation, etc. The session will build on available information on innovative practice collected by the Observatory of Public Sector Innovation and in particular on new cases of digitally-driven innovation collected in the run-up of this event. This session will address the following key questions: What kind of ICT-driven reform initiatives do governments emphasize and promote to sustain public sector innovation (e.g. initiatives built on OGD and API; crowdsourcing; one-stop service for digital administrative procedures, offering new services using ICT by way of National ID card; active use of e-id; teleworking; information and data sharing)? Are such efforts continuous and spontaneous (i.e. based on frontline experience)? What are the drivers and enablers of the data ecosystem and how might we best create the features and conditions for the paradigm shift where data is an integral part of the broader public sector innovation ecosystem? How can governments streamline business processes and implement delayering in the workplace by making use of ICT, referring to the practices of Business Process Re-engineering in the private sector? How can governments make initiatives for innovation using ICT sustainable and continuous? 4

5 What incentives for employees and teams/organizational units should/can governments offer in order to nurture and sustain workers motivation to carry out innovation originating from their everyday working practices/experience? How can governments develop human resources and skills to sustain digitally driven and enabled public sector innovation? What is the role of top management to facilitate the efforts/initiatives to spur digitally driven Public Sector Innovation? For which issues on the horizon of public sector innovation do we most need to pay ongoing attention to emerging trends? Coffee Break (end of open sessions) The second part of the morning on day 2 (Session 6) will be a closed session open only to delegates from the OECD Working Party of Senior Digital Government Officials and those countries that have formally adhered to the OECD Recommendation on Digital Government Strategies Session 6 will focus on ongoing and future business of the Working Party of Senior Digital Government Officials. Items to be covered: Overview of implementation plan for the OECD Recommendation on Digital Government Strategies ( ). Presentation and discussion of the first version of the Policy Toolkit developed to support the implementation of the OECD Recommendation on Digital Government Strategies. Decisions on the focus of the Working Party s agenda for Administrative business of the Working Party Light meal provided (session 6 continues) Closing Remarks Chair s summary and closing remarks Mr. Colin MacDonald Host s closing remarks Mr. Koichi Endo, Deputy Chief Cabinet Secretary for Information Technology Policy, Government of Japan OECD Secretariat s closing remarks Mr. Edwin Lau, Head of Reform of the Public Sector Division, OECD 5