ADVANCING E-GOVERNMENT DEVELOPMENT AND KNOWLEDGE MANAGEMENT

Transcription

1 2010 United Nations Public Service Day and Awards Ceremony/Forum: The Role of Public Service in Achieving the Millennium Development Goals: Challenges and Best Practices June 2010 Auditorio Axa Barcelona, Spain Workshop 3 Agenda ADVANCING E-GOVERNMENT DEVELOPMENT AND KNOWLEDGE MANAGEMENT This workshop will explore policies and strategies; best practices, and tools to promote e-government and knowledge management in government, with a particular focus on the achievement of the Millennium Development Goals. The main objective of the Workshop is to enhance knowledge and build a shared understanding among governance actors of what policies and strategies, practices and tools Member States can adopt to enhance e-government and knowledge management in government with a view to promoting greater social and economic development. The Workshop will also provide time for group discussions on innovative approaches, methodologies, and technologies in these critical areas. Key lessons learned will be reflected in a set of recommendations, which will be presented at the concluding plenary session. The cases from the United Nations Public Service Awards and United Nations e-government Survey 2010 will be presented through a series of discussion panels, in the fashion of a dynamic TV interview panel, with emphasis on challenges, actions, concrete results and lessons learned.

2 MONDAY, 21 JUNE :00 15:30 OPENING REMARKS Introduction to the Workshop Themes and Agenda Building e-government in Spain: Key enablers Mr. Fernando de Pablo General Director to foster e-government Government of Spain (15 Minutes) The Key Role of E-Government and Knowledge Management for Public Administration and Development (15 Minutes) Ms. Haiyan Qian Director Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations 15:30 16:40 SESSION I: E-Government Development and Knowledge Management: Challenges and Trends CHAIR: Mr. Miquel Salvador Lecturer, Pompeu Fabra University (Outline of the theme: 5 minutes) Presentations (10-12 minutes each) Europe / Africa Europe egovernment in Europe at the crossroad between the past and the future Mr. Gianluca Misuraca Scientific Officer, ICT for Governance & Policy Modelling Information Society Unit. European Commission, DG JRC Institute for Prospective Technological Studies (IPTS) Asia KM based performance managment for e-goverment- a new dimension for management by objective (mob) for world- a socio economic development by civil servant performance Mr. Rajkumar Prasad CEO The Commonwealth Centre for electronic governance India & World Internet Organization (WIO) (Founder) Latin America ICTs for better governance in Latin America Ms. Yanina Welp Regional Director for Latin America at the Center for Research on Direct Democracy (C2D) Zentrum für Demokratie Aarau (ZDA) 2

3 Western Asia The case of Oman e-government as a strategy for transforming a country Mr. Talal Suleiman Al Rahbi Chief Information, Awareness and International Relations Division Information Technology Authority of Oman 16:30 17:30 Discussion 17:30 17:45 Concluding remarks for the day Logistical announcements Rapporteur: Laura Suñé / Clelia Colombo TUESDAY, 22 JUNE :00 10:00 SESSION II: Best Practices and Innovations in e- Government Development and Knowledge Management CHAIR: Ms. Marta Continente General Director for Citizen Attention Government of Catalonia Panel Discussion I: 2010 UNPSA Winners 4 innovative practices Australia Knowledge Network Institution Ms. Alison Turner Chief Executive Officer National Blood Authority Japan Innovation "SAGA" Project Mr. Haruji Kuroiwa Chief Human Resource Development Administrator Saga Prefecture Government The School Health Surveillance System Mr. Tsuneki Sakakibara Deputy General Manager, Sales Planning Department PASCO Corporation Interpretation by Ms. Michiko Doi Oman Hospital Information System Mr. Abdul Rahman Ahmed Al-Toqi Director General of Information Technology Ministry of Health 3

4 Kingdom of Bahrain National Enterprise Architecture Framework Mr. Mohamed Al Qaed CEO of the egovernment Authority E-Government Authority 10:00 11:00 SESSION III: 2010 United Nations e-government Survey Awards Introduction and Highlights: 2010 e-government Survey Mr. Jonas Rabinovitch Senior Adviser Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations (15 minutes) CHAIR: Mr. Raymond Khoury Principal, Global IT Practice Booz & Company The UN e-government Survey will be illustrated through Discussion Panels with high-level officials from countries that have demonstrated outstanding performance on a global and regional scale, including those with significant results among the top ranking countries. The discussions will be held in the format of Interview Panels, with Questions and Answers from the chair and audience. 10:15-11:00 Panel Discussion 1: Top Global and Regional Ranking Countries Republic of Korea Choi, Jang-Hyuk Assistant Director-General Informatization Planning & Coordination Division Ministry of Public Administration and Security (MOPAS) Jun, Soyeon Deputy Director Informatization Planning & Coordination Division Ministry of Public Administration and Security (MOPAS) Lee Yeonwoo Executive Principal National Information Society Agency Tunisia Mr. Fares Bessrour General Director at the Prime Minister s Office 4

5 Mr. Chiheb Bouchnak Head of Session at the e-government Unit Prime Minister s Office Wrap up Discussion Panel 1 11:00 11:30 COFFEE BREAK 11:30 12:45 Panel Discussion 2: Outstanding Progress Among the Top 20 Countries Spain Mr. Emilio García Directorate General to foster e-government Government of Spain Ms. Marta Continente General Director for Citizen Attention Government of Catalonia Singapore Mr. James Kang Assistant Chief Executive Infocomm Development Authority of Singapore (IDA) Bahrain Mr. Mohamed Al Qaed CEO egovernment Authority 12:45 13:00 Presentation Public Service Enhancement through Micro-Learning Professor Peter A. Bruck CEO and Chief Researcher Research Studios Austria Forschungsgesellschaft mbh (Austria) Wrap up Discussion Panel 2 Rapporteur: Laura Suñé / Clelia Colombo 13:00 14:30 LUNCH BREAK 14:30 16:00 BREAKOUT SESSION 16:00 16:30 REPORTS OF BREAKOUT SESSIONS 16:30-17:30 SESSION IV Approaches, Methodologies and Tools to Improve Government Development and Knowledge Management: Lessons Learned and Future Prospects 5

6 CHAIR: Ms. Clelia Colombo Directorate General for Citizen Participation Government of Catalonia 17:30 18:00 Conclusions and Wrap-Up Lessons Learned and Future Prospects for e -Government Development Mr. Jeremy Millard Senior Consultant Danish Technological Institute Centre for Policy and Business Analysis Denmark e-government to achieve the MDGs Mr. Dennis Anderson Professor, Seidenberg School of Computer Science and Information Systems Pace University United States of America E-Cities: Vertical and Horizontal Linkages to Engage People Mr. Robert DeJesus Programme Operations Expert United Nations Project Office on Governance (UNPOG) DPADM/UNDESA WORKSHOP ORGANIZERS UNDESA in partnership with the Government of Catalonia BACKGROUND REFERENCES AND PAPERS United Nations Public Service Awards UN E-Government Survey 6