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3 CONTENTS 1 SCOPE OF THIS CHARGES SCHEME DEFINITIONS CONTACT INFORMATION Contacting Information Complaints LIABILITY FOR CHARGES General Liability Common Supplies Change of Occupation Surface water drainage liability where water supplies are turned off VAT Liability for other charges WATER SUPPLY CHARGES Defining the Class of Customer for Charging Measured Water Charges Unmeasured Water Charges SEWERAGE AND SEWAGE DISPOSAL CHARGES General Information about Sewerage Charges Measured Sewerage Charges Leakage Allowances for Sewerage Unmeasured Sewerage Charges Chargeable Area Reduced Charges In Relation To Surface Water Drainage TRADE EFFLUENT CHARGES General Information on Trade Effluent charges Trade Effluent Tariff Trade Effluent Volumes Trade Effluent Strengths Other Information Relating to Trade Effluent Charges PAYMENT OF CHARGES When to Pay Charges How to Pay Charges Payment Discounts Payment by Landlords Customers who struggle to pay their charges Collection of Outstanding Charges Other Payment Conditions METERS AND METERING Metering Information About Meters Meter Reading and Billing MISCELLANEOUS CHARGES Introduction Conditions Applying to Miscellaneous Charges Attendance On Site By Northumbrian Water Technicians At Customer Request Supply Pipe Connection & Other Attendance Damage to Northumbrian Water Apparatus Managing Trade Effluent Consents Cleaning and Blockage Clearance of Private Drains and Sewers Charges for Meter related activities Billing Verification & Information Services Disconnections & Reconnections Lead Service Pipes Other Services APPENDIX A NORTHUMBRAN WATER METER INSTALLATION AND EXCHANGE CHARGES APPENDIX B NON-HOUSEHOLD CHARGES 2017/ Charges scheme 2017/18 : Non-Household Page 1

4 1 SCOPE OF THIS CHARGES SCHEME This Charges Scheme is made by Northumbrian Water Limited (NWL) under the provisions of the Water Industry Act Charges scheme Scope of charges scheme Contents of charges scheme NWL is intending to exit the retail water market for non-household customers when the market opens in April This process will see NWL exit by transferring their existing in-area customers to NWG Business (NWGB). At the time of publishing this Charges Scheme the obligation lies with NWL, however from the commencement of the water retail market this obligation will transfer to NWGB. Accordingly, we have opted to publish the Charges Scheme as a joint document to ensure that there is full visibility and continuity between the schemes. This Charges Scheme sets out our end customer retail charges and, the terms and conditions applicable to non-households in the Northumbrian Water region for the charging year 2017/18. This Scheme shall come into effect on 1 April 2017 and shall remain in force until revoked, amended or modified. It explains how charges are calculated, what the charges are, and states the necessary legal requirements and responsibilities for all parties. For similar information relating to previous years, reference should be made to the Charges Schemes of the year concerned. NWL acts as a water and sewerage undertaker in two separate regions of England: (a) The Northumbrian Water (NW) region in North East England (i) Water and sewerage services are provided across the region, except for an area around Hartlepool where water services are provided by Hartlepool Water. NWL operating regions (ii) For water charges for customers served by Hartlepool Water, reference should be made to their charges scheme. (b) The Essex & Suffolk Water (ESW) region in South East England (i) ESW provides water services only, in areas of Essex, Suffolk, Norfolk and Greater London. (ii) Sewerage services in these areas are provided by either Anglian Water Services Limited or Thames Water Utilities Limited. For charges related to these sewerage services reference should be made to their respective charges schemes. Applicability of this document to NWL operating regions The provisions of this document apply to the Northumbrian Water operating region. Any references to NWL, Northumbrian Water or NW should be used interchangeably. Charges scheme 2017/18 : Non-Household Page 2

5 Publication of documents and information This Charges Scheme is published on the following websites, or is available on request. Northumbrian Water NWG Business Currently, and until legislation is changed, all non-household properties using a volume of water greater than 5,000 cubic metres per year may choose a different licensed water retailer. With effect from 1 April 2017 this volumetric eligibility criteria will be removed and all non-household customers will be able to choose their retailer. In this case: Retail Competition (a) Northumbrian Water will still provide wholesale water and sewerage services to the property. Wholesale charges will be charged to the retailer, and the retail element of the charges stated in this document will no longer apply to the property. (b) Retail charges will be added to the Northumbrian Water wholesale charges and applied to the property according to the charges set by the customers chosen licensed water retailer. (c) Northumbrian Water s charges for wholesale services can be found in the NWL Wholesale Charges Scheme, which is published on the website or available on request. Charges scheme 2017/18 : Non-Household Page 3

6 2 DEFINITIONS A number of terms are used throughout this scheme; they normally have the following meanings: (a) water services charges means a charge or any combination of charges for water supply, and sewerage and sewage disposal services; (b) supplied property relates to water services and means any property or premises which benefits from or is; (i) receiving a supply of water or; (ii) occupied by a person having the use of, or right to use, or benefit of facilities (whether or not for the benefit of the property) in connection with Northumbrian Water's water supply function; (c) connected property relates to sewerage services and means any property which benefits from or is; (i) drained by a sewer or drain connecting either directly or through an intermediate sewer or drain with a public sewer or sewage treatment works provided by Northumbrian Water or; (ii) occupied by persons having the use of, or right to use, or benefit of facilities (whether or not for the benefit of the property) which drain to a sewer or drain so connecting; Definition of standard terms (d) customer means in the case of water services, the Consumer, as defined in Section 93 (1) of the Water Industry Act 1991 and in respect of other services means the person for whom a service is performed, facilities provided or right made available in pursuance of Northumbrian Water's water supply or sewerage and sewage disposal functions (without prejudice to the foregoing this means the person provided with or benefiting from water supply or sewerage or sewage disposal); (e) occupier bears the same meaning as the word occupier in Section 144 of the Water Industry Act 1991; (f) hereditament, valuation list and valuation officer shall have the meanings assigned to them by Section 115 (1) of the General Rate Act 1967 as if that Act remained in force; (g) property and premises means the hereditament or if there is no hereditament it is land, any interest in land or any easement or right in, on, under or over land; (h) "household property" and household premises means premises in which, or in any part of which, a person has his home and the principal use of the premises is as a home. For mixed-use premises where the principal use of the premises is in question; the premises will be defined as non-household where both the household part of the premises is dependent in some way upon the non-household part and the premises are liable for business rates or exempt from business rates unless there are grounds to consider the principal use as a home; Charges scheme 2017/18 : Non-Household Page 4

7 (i) (j) non-household property and non-household premises means all premises which are not household premises; occupied property means: (i) For a non-household property, where the premises; remain a connected property, or a supplied property as defined in paragraph (11)(b) and (11)(c), and; are being used for any purpose and are benefitting from a water or sewerage service provided by Northumbrian Water. (k) site means the boundary of a single set of premises, joined together for water and / or sewerage charging purposes. (i) The site can consist of co-located buildings, other similar structures and/or land which have adjoining boundaries or which are separated only by transport infrastructure and a single customer occupies the premises and is liable for water and/or sewerage services charges in respect of those premises (common occupation co-located premises). (ii) Transport infrastructure includes public highways, railways, other public rights of way and ordinary watercourses. Co-located premises with constituent parts that are separated from each other by anything other than transport infrastructure and its directly associated land cannot be joined together for charging purposes. Likewise, co-located premises that are separated by a combination of common land and transport infrastructure cannot be joined together for charging purposes because of the existence of common land. (iii) Where a customer has co-located premises which satisfy the criteria above then; (l) the water consumption of all premises included in this site can be added together to determine whether the threshold for the Large User Water and / or Sewerage Tariff is met; and the chargeable area for surface water drainage charges will be based on the site. domestic foul sewage means discharge of waste water from customers premises that has been used for domestic purposes, such as sinks, toilets, washing machines etc; (m) trade effluent has the same meaning as in the Water Industry Act 1991, s141, that is: (i) means any liquid, either with or without particles of matter in suspension in the liquid, which is wholly or partly produced in the course of any trade or industry carried on at trade premises; and (ii) in relation to any trade premises, means any such liquid which is so produced in the course of any trade or industry carried on at those premises, Charges scheme 2017/18 : Non-Household Page 5

8 (iii) but does not include domestic sewage. (n) trade premises also has the same meaning as in the Water Industry Act 1991, s141, that is: means any premises used or intended to be used for carrying on any trade or industry, subject to the qualifications mentioned in subsection (2) of the Water Industry Act 1991, section 141. (o) rateable value means the net annual value shown on the valuation list made under Section 67 General Rate Act 1967 that was applicable at 31 March 1990 for households, or the amount shown on the valuation list made under Section 41 or 52 of the Local Government Finance Act 1998 for non-households; (p) wholesale services means the physical delivery of water via networks of pipes to and from customers property boundaries, including abstracting, treating and transporting water, as well as collecting, treating and disposing of wastewater; (q) retail services means all customer facing activities such as: billing, account handling (payments, debt management, meter reading), customer queries, as well as water-efficiency advice and tackling leaks on customers pipes; (r) retailer or licenced retailer or licensee means an organisation licenced under the Water Industry Act 1991 s17 to provide retail services to non-household properties eligible for competition. In this Scheme words in the singular shall include the plural and vice-versa except where the context otherwise requires. Charges scheme 2017/18 : Non-Household Page 6

9 3 CONTACT INFORMATION AND COMPLAINTS 3.1 CONTACT INFORMATION Contact information for Northumbrian Water and NWG Business is provided below: Contact information and contact details Address Northumbrian Water Northumbrian Water Customer Centre PO Box 300 Durham DH1 9WG NWG Business NWG Business Ltd PO Box 4998 Lancing BN11 9AY Telephone Web (a) 3.2 COMPLAINTS Contact details for NWGB s complaints team If you are dissatisfied with the level of service provided and wish to make a complaint please contact NWGB on or customerservices@nwgb.co.uk, and we will deal with your concerns as swiftly as possible. If your complaint is not resolved to your satisfaction and you would like the decision to be reviewed by NWGB s Managing Director, please contact us on or managingdirector@nwgb.co.uk. If you have followed the above complaints procedure and remain dissatisfied with the way your complaint has been handled, you may refer the matter to the Consumer Council for Water which will act on your behalf. Their contact details are: Contact details for CCWater s complaints team Consumer Council for Water 1st Floor Victoria Square House, Victoria Square, Birmingham, B2 4AJ Telephone: enquiries@ccwater.org.uk Charges scheme 2017/18 : Non-Household Page 7

10 4 LIABILITY FOR CHARGES 4.1 GENERAL LIABILITY Chargeable properties Liability for charges Multiple customers County Court - fee recovery from defendant Disconnection of unmeasured supplies Water charges will be applied to any supplied property and sewerage charges to any connected property, as defined in section 2. Liability to pay charges is confined to those persons who are occupiers within the meaning of Section 144 of the Water Industry Act 1991, save in those circumstances where the Act itself otherwise provides. The meaning of occupier is essentially similar to that used in the field of rating, as elucidated in case law. In most landlord and tenant situations it is the tenant who is to be charged as occupier and not the landlord. The significant exceptions include the case of holiday lets, the case of lodgers and bed and breakfast accommodation, where the occupation of the tenants is too transient. In such cases the landlord will be treated as being in occupation. Where more than one person is the customer in respect of a single supplied property, or connected property, then each such customer shall be jointly and severally liable for all charges arising in respect of that supplied or connected property and, all charges can be collected from any one of the said customers. If action is taken through the County Court to recover outstanding debts, the costs and fees will be recovered from the defendant in accordance with the rates stipulated by the Ministry of Justice as varied from time to time. Where a customer requests the disconnection of an unmeasured supply that also serves other customers, he must first request installation of a separate supply so that his disconnection can be carried out unless agreed otherwise by Northumbrian Water. A charge will be made for installation of this separate supply. 4.2 COMMON SUPPLIES Liability when benefitting from a service Where a customer or property benefits from a water or sewerage service indirectly via or from another property, the occupiers of either or both properties may be charged for the supply of water and sewerage services on same basis as would apply if both properties were provided with separate services. If services provided to one property are used by the occupier of another property or for the benefit of another property, these services must be metered unless otherwise agreed by Northumbrian Water. The costs of any services provided prior to their being metered can be recovered from the occupiers of either or both properties. Charges scheme 2017/18 : Non-Household Page 8

11 Limitations on common supplies Common metered supplies Installing separate supplies Northumbrian Water requires all supplies to new or redeveloped properties to be separate metered supplies and the requirements of section 64 of the Water Industry Act 1991 will apply. Where a common supply exists due to historic reasons or where it is not practicable to install separate supplies, paragraph (26) will apply. In relation to properties that have a metered water supply connection which supplies more than one property in different occupancies, each customer shall be held jointly and severally liable for water and sewerage charges. Either property owners or the occupiers of such properties may opt, at their cost, to have a separate metered supply installed to each property, if technically possible, which would enable all charges to be made direct to the occupiers. Where the occupier of a property is not the owner; the owner must confirm his agreement for a separate supply to be installed and his understanding as to the basis of charge. 4.3 CHANGE OF OCCUPATION Where a customer is liable for charges in respect of a supplied or connected property and is to leave the premises, they must notify us at least two working days in advance of the date they are to move out. If a customer fails to provide notification at least two working days before vacating a supplied or connected property, they may continue to be liable to pay such charges after they have ceased to be the occupier. Change of occupation In such cases the charges for which they will be liable will be those for the period ending on the earlier of the following, after they cease to occupy the premises: (a) where we are informed less than two working days before, or at any time after ceasing to occupy the premises, the twenty-eighth day after we have been informed; (b) any day on which any meter would normally have been read in order for the amount of the charges to be determined; (c) any day on which any other person informs us that they have become the new occupier of the premises. 4.4 SURFACE WATER DRAINAGE LIABILITY WHERE WATER SUPPLIES ARE TURNED OFF Waiving charges in special circumstances Charges for water and sewerage services remain due whilst a property is occupied as defined in paragraph (11), unless the following condition applies: (a) If a property is occupied but the water supply to the premises has been turned off by Northumbrian Water, then no water volume or foul and/or volumetric sewerage charges will apply. Charges for surface water and highway drainage, if appropriate, will continue to be due. Charges scheme 2017/18 : Non-Household Page 9

12 4.5 VALUE ADDED TAX (VAT) All charges set out in this Charges Scheme are stated exclusive of VAT. VAT VAT Exceptions VAT is payable at the standard rate on all industries included in Divisions 1 to 5 of the 1980 Standard Industrial Classification (SIC). In accordance with guidance issued by Her Majesty s Revenue and Customs (HMRC) VAT will be charged to all non-household customers unless NWGB has accepted that their activities do not fall within Divisions 1 to 5 of the 1980 SIC. All non-household customers are asked to register their SIC code as promptly as possible by completing a VAT declaration when they register as a customer, in order to avoid being incorrectly charged for VAT. Existing customers who believe their SIC code is incorrect should also complete a VAT declaration. 4.6 LIABILITY FOR OTHER CHARGES Standby supply agreements A customer may choose an alternative or additional supply to that provided to the site from the Northumbrian Water mains supply and ask Northumbrian Water to provide facilities that would enable the customer to take additional supplies on an intermittent basis or that would serve as an emergency or standby provision. In such cases the customer may be required to enter into an agreement to pay such additional sums as may be necessary to ensure that the costs of providing such facilities are met. Charges scheme 2017/18 : Non-Household Page 10

13 5 WATER SUPPLY CHARGES 5.1 DEFINING THE CLASS OF CUSTOMER FOR CHARGING Liability for water charges All customers, as defined in paragraph (11), are liable for Northumbrian Water s wholesale charges and NWGB s retail charges for water. There are two classes of property; Types of customer Levels of tariffs Changing to being charged on a measured basis (a) measured, where the supply of water is charged by reference to volume, and; (b) unmeasured, where the supply of water is not charged by reference to volume. The structure of charges applied for each class is set out in this section, and the level of each charge is detailed in Appendix B. Properties charged on an unmeasured basis may become charged on a measured basis either by choosing to do so, or by being required to do so as detailed under section MEASURED WATER CHARGES The measured annual charge comprises both a fixed charge per meter and a volumetric charge. In addition, a fixed site charge will apply if customers are on one of the larger user tariffs. (a) There are two elements to the fixed meter charge, one for wholesale services and the other for retail services. The wholesale fixed charge is a fixed charge based on the size of each meter installed, whilst the retail fixed charge is a charge per premises; (b) Similarly, there are two elements to the fixed site charge (where applicable), one for wholesale services and one for retail services; Structure of measured charges (c) There are also separate volumetric rates for wholesale and retail services. The total resulting volumetric rate will be applied to the volume of potable water recorded through each meter. This charge will be based on one of the following tariffs as set out in and 5.2.2: (i) Standard water tariff; (ii) Focus20 tariff; (iii) FocusExtra tariff; (iv) FocusPlus tariff, plus (d) A charge made on the consumption of non-potable water recorded through each meter delivering water through the Teesside Industrial Raw Water System as set out in All properties will be charged for potable water on the standard water tariff unless one of the focus tariffs for larger users apply. Charges scheme 2017/18 : Non-Household Page 11

14 5.2.1 Standard water tariff The standard water tariff charge comprises: Standard water tariffs (a) An annual fixed charge per meter, as set out in paragraph (41)(a), applied on a daily basis, plus; (b) A volumetric charge, as set out in paragraph (41)(c) which is calculated by multiplying a rate in the pound per cubic metre by the total consumption recorded on the meters installed at the property supplying potable water Focus tariffs In respect of a single site at which at least one meter records or is likely to record annual potable water consumption in excess of 10,000 cubic metres, customers may choose to pay on the basis of one of three optional tariffs: Focus20, FocusExtra or FocusPlus. These tariffs comprise: Large user tariff options (a) An fixed charge per meter as set out in paragraph (41)(a), applied on a daily basis; (b) An annual fixed charge per site, as set out in paragraph (41)(b), applied on a daily basis, for the selected large user water tariff, plus; (c) A volumetric charge for the selected large user water tariff, made on the consumption recorded through each meter supplying potable water to the site. Depending on the volume of potable water used at each site, each focus tariff will give the lowest level of charge for a different volume range. These ranges are broadly: (a) Between 18,500 and 53,000 cubic metres annual consumption the Focus20 tariff would produce the lowest charge; Focus tariff ranges (b) Between 53,000 and 179,000 cubic metres annual consumption the FocusExtra tariff would produce the lowest charge; (c) For annual consumption greater than 179,000 cubic metres, the FocusPlus tariff would produce the lowest charge. It should be noted that the standard water tariff would produce the lowest charge for sites where consumption is less than 18,500 cubic metres per year. Charges scheme 2017/18 : Non-Household Page 12

15 Northumbrian Water will determine whether a property will be charged on the standard tariff or a focus tariff using the following principles: (a) From 1 April in the charging year, charges will be made using the tariff that would be most appropriate, based on the most recent 12 months potable water consumption data available; Applying tariffs (i) The tariff applied as of 1 April will be charged for the full charging year unless a customer chooses an alternative tariff; (b) Customers may choose to switch to an alternative tariff at any time; (i) If a customer chooses to change tariff, the new tariff will apply from the beginning of the next billing period and no retrospective review of charges will take place Non-potable water tariff The Teesside Industrial Raw Water System delivers non-potable water on a discrete system on Teesside. Non-potable water tariff In addition to the fixed charge per meter detailed in paragraph (41)(a), and any potable water tariffs made under and 5.2.2, the nonpotable water tariff charge will be made on the following basis: (a) An annual fixed charge per site, for both wholesale and retail services, applied on a daily basis; plus (b) A volumetric charge calculated by multiplying a rate in the pound per cubic metre by the total consumption recorded on the meters installed at the premises that supply non-potable water Leakage Allowances for Water Leakage allowances for non-household customers For non-household customers no allowance for leakage is given against water supply charges unless the leak is found to be on Northumbrian Water apparatus. More information can be found in NWL s nonhousehold leakage policy Allowance for Water Used for Firefighting Purposes Water for firefighting purposes Where it can be demonstrated that water has been used for firefighting purposes, including fire training, an allowance will be given. Any such claim should be made within 30 days of the date of issue of the bill Flushing Allowances for Water Flushing allowances for customers A flushing allowance of 5 cubic metres per incident is applicable when, and only when Northumbrian Water or NWGB, specifically requests that a customer flushes their supply for water quality purposes. Charges scheme 2017/18 : Non-Household Page 13

16 5.3 UNMEASURED WATER CHARGES Structure of unmeasured charge The annual charge for unmeasured supplies shall be based on the Assessed Tariff as detailed in section Assessed Tariff for water The Assessed Tariff for non-households will be a fixed annual charge comprising two elements, one for wholesale services and the other for retail services. The resulting fixed charge is applied on a daily basis, based on assumed volumes of water consumption. There are three bands of Assessed Tariff, one of which will be applied to the property. Assessed charges structures (a) Northumbrian Water will assess the volume of water likely to be used at a property and allocate it to a band. This assessment may take whatever form Northumbrian Water deems appropriate. (b) The three bands are: Band 1 - where water consumption is assessed as less than 150 cubic metres per year; Band 2 - where water consumption is assessed as between 151 and 300 cubic metres per year; Band 3 - where water consumption is assessed as greater than 300 cubic metres per year. Charges scheme 2017/18 : Non-Household Page 14

17 6 SEWERAGE AND SEWAGE DISPOSAL CHARGES 6.1 GENERAL INFORMATION ABOUT SEWERAGE CHARGES Liability for charges Properties covered by the charge Levels of tariffs All customers, as defined in paragraph (11), are liable for Northumbrian Water s wholesale charge and NWGB s retail charge for sewerage and sewage disposal which is also referred to as a sewerage charge or sewerage services charge. Sewerage charges are payable in respect of every connected property whether this service, facility or right is in connection with foul and/or other discharges, including surface water and roof water drainage. The structure of charges applied in for each class is set out in this section, and the level of each charge is detailed in Appendix B. There are three types of sewerage service, defined as follows: (a) Domestic foul sewage as defined in paragraph (11)(l); (b) Trade effluent; Sewerage services (i) Where any discharge is classed as trade effluent strength, as defined in paragraph (11)(m), a trade effluent consent is required and charges will be applied as set out under section 7. (c) Other discharges, including highway drainage, surface water drainage including water from roofs and external areas, and residual discharges including infiltration etc. Other discharges will be referred to as surface water drainage. Where a property is not connected for surface water drainage, section 6.6 will apply. There are two classes of property: (a) measured, where any part of the sewerage charges to the property, or any related water charges, is charged by reference to volume; Types of customer (i) customers receiving and being charged for water supplies through a water abstraction licensed by the Environment Agency will be considered as a measured sewerage customer. (b) unmeasured, where no charges for the property are charged by reference to volume. All new properties are required to pay for sewerage services on a measured basis, as are properties that are split into parts or merged with others. Charges scheme 2017/18 : Non-Household Page 15

18 6.2 MEASURED SEWERAGE CHARGES Standard Measured Sewerage Charges The annual charge for measured sewerage supplies comprises two elements, one for wholesale services and the other for retail services, and shall be calculated as follows: (a) For domestic foul sewage a standard volumetric charge will apply. Structure of measured charge The charge is calculated by reference to the quantity of water registered on the water supply meter and/or authorised licensed abstraction quantity. The volume is determined as set out in section (b) For discharges classed as trade effluent, charges as set out in section 7. (c) For surface water drainage, a charge based upon the chargeable area of the site as set out in section 6.5. (d) For highways drainage, a charge based upon the chargeable area of the site as set out in section Determining the volume to charge for domestic foul sewage The volume of domestic foul sewage to be charged will be calculated as: (a) Volume of water entering a property; Calculating the volume of foul sewage to be charged (i) Volumes will be calculated by reference to the quantity of water registered on the water supply meter and/or water resource authorised licensed abstraction quantity; (b) Less any volume given as a non-return to sewer allowance as determined under section 6.2.3; (c) Less any volume charged as trade effluent. A standard non-return to sewer allowance of 5% is factored into the domestic foul volumetric tariff to take account of the fact that some water used does not return to sewer Non-return to sewer allowances Non-returns allowance definition A non-return to sewer allowance is a reduction to the volume of domestic foul sewage charged, in addition to the standard 5% factored into the domestic foul sewage volumetric tariff. A non-return to sewer allowance is included in the calculation of the domestic foul sewage volume on each bill issued for the duration of the allowance. Charges scheme 2017/18 : Non-Household Page 16

19 Non-returns allowance for foul sewerage A non-return to sewer allowance against the quantity of water measured at the property may be given at Northumbrian Water's discretion where it can be demonstrated that: (a) there are losses of water in excess of the standard 5% non-return to sewer allowance due to processes carried on in the property; or (b) there is water that is not discharged to a public sewer or treatment works. Calculating nonreturns allowances The amount of non-return to sewer allowance granted will be calculated by facts, estimates, engineering aspects and other formulae, as considered relevant by Northumbrian Water. For the purpose of this charge, the readings on any water meter or meters supplying the properties concerned shall be prima facie evidence of water entering connected properties. The start date of a new non-return to sewer allowance will be the most recent date of: Start date for new non-returns to sewer allowances Changes nonreturns to sewer allowances Renewing nonreturns to sewer allowances (a) 1 April in the charging year in which a claim for the allowance is made to Northumbrian Water; or (b) the date the premises was occupied by the occupier making the request for an allowance. Where there is an existing non-returns to sewer allowance and the volume of water not returned to sewer changes, Northumbrian Water will determine, at its discretion, the date from which the changes will apply, taking into account the evidence available. (a) Customers should inform Northumbrian Water immediately should any changes occur to their non-returns to sewer volume. When a non-return to sewer allowance terminates, if there is no contact from the customer requesting a renewal within 12 months of the date of termination, any subsequent request for a non-return to sewer allowance for the same property will be treated as a new non-returns to sewer allowance and applied as set out in paragraph (69) Large User Tariff for Sewerage In respect of a single site which is likely to discharge in excess of 50,000 cubic metres of domestic foul sewage on an annual basis (determined in accordance with paragraph (63)(a) above), customers may opt to pay for their domestic foul sewage on the basis of an optional sewerage tariff. This comprises: Sewerage large user tariff (i) An annual fixed wholesale and retail charge per site, applied on a daily basis; (ii) For volume discharged, a volumetric charge less than that applicable to customers paying on the standard volumetric charge; (iii) For discharges classed as trade effluent, charges as set out in section 7; Charges scheme 2017/18 : Non-Household Page 17

20 (iv) A charge for surface water drainage on the same basis as set out in paragraph 6.5; (v) A charge for highways drainage on the same basis as set out in paragraph 6.5. Northumbrian Water will determine whether a property will be charged on the standard tariff or a large user tariff using the following principles: (a) From 1 April in the charging year, charges will be made using the tariff that would be most appropriate, based on the most recent 12 months foul sewage discharge data available. Applying tariffs (i) The tariff applied as of 1 April will be charged for the full charging year unless a customer chooses an alternative tariff. (b) Customers may choose to switch to an alternative tariff at any time; (i) If a customer chooses to change tariff, the new tariff will apply from beginning of the next billing period and no retrospective review of charges will take place. 6.3 LEAKAGE ALLOWANCES FOR SEWERAGE Leakage allowances For measured properties, a discretionary one-off allowance may be given against the volumetric domestic foul sewage charge, for water lost through leakage, provided all or part of the leaked water did not discharge into the public sewer. For any sewerage leakage allowance claim made to Northumbrian Water during the period covered by this charges scheme, any claim that is granted will be calculated as follows: Sewerage allowance period (a) The start of the allowance will be calculated as Northumbrian Water s estimate of the start date of the leak; (b) The end of the allowance will be calculated as the date the leak was repaired; (c) In all cases the maximum period covered by an allowance will be 12 months. Leakage allowance conditions Calculating the amount of allowance granted For any sewerage leakage allowance to be granted, dateable evidence of the existence of the leak, steps taken to repair the leak and confirmation that a leakage repair was carried out must be provided. Where a customer has not responded to contact from Northumbrian Water about a potential leak at their site, Northumbrian Water reserves the right to not grant a leakage allowance for sewerage. The amount given as an allowance will be calculated by facts, estimates, engineering aspects and other formulae, as considered relevant by Northumbrian Water. Charges scheme 2017/18 : Non-Household Page 18

21 6.3.1 Flushing Allowances for Sewerage Flushing allowances For measured properties, when a flushing allowance is granted in accordance with section a 5 cubic metre one-off allowance will also be given against volumetric domestic foul sewage charge. 6.4 UNMEASURED SEWERAGE CHARGES Structure of unmeasured charge The annual charge for unmeasured sewerage supplies shall be based on the Assessed Tariff as detailed in section Assessed Tariff for sewerage The Assessed Tariff for sewerage includes separately identifiable charges for wholesale and retail services and consists of three elements: Structure of assessed charges (a) For domestic foul sewage, an assessed charge based on the assessment of the volume of foul sewage discharged to the sewer, as set out in paragraph (83), plus; (b) For surface water drainage, a charge based upon the chargeable area of the site as set out in section 6.5; (c) For highways drainage, a charge based upon the chargeable area of the site as set out in section 6.5. Properties connected for surface water drainage only For unmeasured properties that are connected only for other discharges, but have no domestic foul sewage, only charges as set out under paragraph (63)(c) and (63)(d) will apply. The domestic foul sewage element of the Assessed Tariff is based on assumed volumes of water consumption. (a) Northumbrian Water will assess the volume of water likely to be used at a property and allocate it to a band. This assessment may take whatever form Northumbrian Water deems appropriate. Structure of assessed charges Applying assessed bands (b) The three bands are: Band 1 - where water consumption is assessed as less than 150 cubic metres per year; Band 2 - where water consumption is assessed as between 151 and 300 cubic metres per year; Band 3 - where water consumption is assessed as greater than 300 cubic metres per year. (c) Where properties are charged for both water and sewerage, the sewerage assessed charge band will be the same as the water assessed charge band. Charges scheme 2017/18 : Non-Household Page 19

22 6.5 CHARGEABLE AREA Defining chargeable area Basis of charge for other discharges Banding of surface areas for charging Other discharges from non-household properties will be charged on the basis of their chargeable area. (a) Northumbrian Water will allocate the chargeable area to a band, and a fixed charge per year, for both wholesale and retail services, will be applied based on the band into which the chargeable area falls. The band charges are set out in Appendix A. The chargeable area of a customer s site is determined by Northumbrian Water by taking the total area of the site less any defined excluded area that constitutes 10% or more of the total site area. Calculating chargeable area (a) A defined excluded area is any area of land as determined by Northumbrian Water. Examples may include, but are not restricted to, permanently grassed or cultivated area of playing field, farmland, racecourse, sports ground, golf course or parkland. Adding common areas to chargeable area Adding areas relating to shared car parks to chargeable area Date from which changes to a chargeable area will be applied Disputed measurements (b) Where there is a common area appertaining to a number of separately occupied premises, the chargeable area for each such premise shall be calculated to include a proportionate part of any such common area, by dividing any such area pro rata to the individual site measurement of each such separate premise. In the case of buildings in multiple occupation, common areas may include areas both internal and external to those buildings. (c) Shared car parks will normally be apportioned to separately occupied premises on the principles detailed in paragraph (85)(b). However, an agreement may be entered into with the site owner or freeholder whereby he would be liable for the charges for the chargeable area of the car park. Should the owner or freeholder default on payment of such charges then the charges will be recovered from the occupiers of the separately occupied premises as described above. When Northumbrian Water agrees a change to a chargeable area measurement that results in a change to a charging band, this change will be applied from the later of the 1 April in the charging year in which the claim was made or the date on which the customer became responsible for charges for that site. Northumbrian Water reserves the right to recover from the customer any costs that it has reasonably incurred in cases where there is a dispute regarding the charging band to which the premises have been allocated or the connection status, and it is subsequently demonstrated that Northumbrian Water s original assessment of the premises was correct. Charges scheme 2017/18 : Non-Household Page 20

23 6.5.2 Concessions on charges for surface water drainage for certain community groups Form of concession Customers with properties falling under the criteria defined in paragraph (89)(a) may make an application for charges for that property to be capped to a Band 1 level. Applications will be considered on a case by case basis. To be eligible for a surface water drainage concession the following conditions must apply: (a) The property must be primarily used as a: (i) Community Amateur Sports Club (CASC) registered with HMRC; (ii) place of public religious worship; (iii) village or community hall, or community association receiving discretionary relief from their local council for business rates; (iv) meeting place for Scout and Guide Association groups or similar youth organisations. Eligibility for a concession (b) The occupier of the property must: (i) be run as a not-for-profit organisation, i.e. the organisation does not exist for commercial reasons and that its shareholders, trustees or others do not benefit financially from the activities of the organisation; (ii) be non-governmental and non-political; (iii) be open to the whole community without discrimination; (iv) reinvest any and all profits in the organisation; (v) not receive all of its funding from local government. When deciding whether a property is eligible for a concession information may be requested to support the application, including but not limited to information demonstrating the items listed in paragraph (89). Start date for concessions Concessions for site based surface water drainage charges will be applied from the most recent date of, the date of occupation, the date that the property became eligible under paragraph (89), or 1 April of the charging year covered by this charges scheme; Northumbrian Water or NWGB may request proof of eligibility for a surface water drainage concession at any time. If proof of eligibility cannot be provided the concession will be removed from that date. Charges scheme 2017/18 : Non-Household Page 21

24 6.6 REDUCED CHARGES IN RELATION TO SURFACE WATER DRAINAGE General Surface water drainage connection status No sewerage services Reduced surface water drainage charges Where it can be demonstrated that a property does not drain any of its surface water or groundwater either directly or indirectly to Northumbrian Water s systems, a reduction in charges is available as set out in this section. Reduced charges will also be granted where volumes of surface water draining to Northumbrian Water s sewerage system have been significantly reduced. Specifically, this will take the form of a Partial Surface Water Drainage Allowance. Where a property is not connected for either foul sewage, trade effluent or for surface water drainage, no sewerage charges will be payable. Where a non-household customer can demonstrate to Northumbrian Water s satisfaction that the provisions of either points (96)(a) or (96)(b), apply, by providing detailed site plans or such other evidence as may reasonably be required, then no charge for surface water drainage will apply. Charges for highway drainage will be payable as detailed in paragraph (97) or (98). (a) Drainage arrangements made in respect of a site are such that no surface water or groundwater drains directly or indirectly to a public sewer from that property or from any common area appertaining to that property; or (b) All surface water or groundwater draining from the site is charged as trade effluent. Measured properties Unmeasured properties Applying reduced charges Partial surface water drainage charges Where paragraph (96) applies, for measured properties the chargeable area of the site, as defined in section 6.5, will be allocated to a band and the relevant band charge for highway drainage charges, as set out in Appendix A. Where paragraph (96) applies, for unmeasured properties a reduced fixed charge will be applied, as set out in Appendix A. Rebates as described in paragraphs (97) and (98) will be applied from the later of the 1 April 2001, the date on which the customer became responsible for charges or the date on which the site was disconnected from Northumbrian Water s systems. Where, for a measured property, the customer can demonstrate to Northumbrian Water s satisfaction that the provisions of either points (100)(a) or (100)(b) or (100)(c) apply, by providing detailed site plans or such other evidence as may reasonably be required, an allowance against the surface water drainage charges will be given as detailed in paragraph (101). Charges scheme 2017/18 : Non-Household Page 22

25 (a) Drainage arrangements made in respect of a site are such that surface water or groundwater from only part of the site drains directly or indirectly to a public sewer from that property or from any common area appertaining to that property; or (b) In exceptional circumstances where a significant amount of surface water or groundwater draining from the site is charged as trade effluent; or (c) Drainage arrangements made in respect of a site are such that attenuation of the discharge of surface water or groundwater is achieved for flows that drain directly or indirectly to a public sewer from that property or from any common area appertaining to that property. Where paragraph (100) applies, on receipt of application, a technical assessment of the impacts of the relevant elements under paragraph (100) will be made and an allowance granted in accordance with one of the 7 bands set out below; Basis of charge Band 1 a 5% reduction Band 2 a 10% reduction Band 3 a 25% reduction Band 4 a 40% reduction Band 5 a 55% reduction Band 6 a 70% reduction Band 7 an 85% reduction. (a) The appropriate reduction will be applied to the applicable surface water drainage charge for the property. Northumbrian Water will assess the impact of the reduction in line with the Construction Industry Research and Information Association (CIRIA) guidance and other relevant engineering and technical considerations. (b) Any allowance granted will be subject to periodic review with a maximum duration of 5 years. Any allowance granted will also be subject to the continued effective operation and maintenance of all components of the scheme that formed part of the initial assessment How to apply for reduced charges or a partial surface water drainage allowance Applying for reduced surface water drainage charges or a partial surface water drainage allowance Customers who consider that a property may qualify for reduced charges as a result of having no other discharges than foul sewage should contact NWGB using the information set out in section 3.1. (a) Customers will be sent a questionnaire for completion. This will include the request for a simple site plan that indicates how the surface water and groundwater from the property is currently drained, in order to help the customer to determine whether a claim under these provisions is likely to be successful. (b) If the customer remains of the opinion that he may be entitled to reduced surface water drainage charges he should return the questionnaire to Charges scheme 2017/18 : Non-Household Page 23

26 NWGB who will pass the application over to Northumbrian Water. More detailed plans and additional information for some properties may be required and Northumbrian Water also reserves the right to visit any property to establish its connection status. Customers who consider that a property may qualify for a partial surface water drainage charge as a result of having reduced volumes of surface water or groundwater discharges should contact NWGB using the information set out in section 3.1. (a) Customers will be sent a questionnaire for completion. This will include the request for a simple site plan that indicates how the surface water and groundwater from the property is currently drained, in order to help the customer to determine whether a claim under these provisions is likely to be successful. (b) If the customer remains of the opinion that he may be entitled to partial surface water drainage charges he should return the questionnaire to NWGB who will pass the application over to Northumbrian Water. More detailed plans and additional information for some properties may be required and Northumbrian Water also reserves the right to visit any property to establish its connection status. The site drainage arrangements will be assessed in accordance with Northumbrian Water s partial surface water drainage allowance assessment process and, if applicable, an appropriate allowance applied. Further details on the assessment process can be found in Northumbrian Water s guidance on the assessment of partial surface water drainage allowances. Charges scheme 2017/18 : Non-Household Page 24

27 7 TRADE EFFLUENT CHARGES 7.1 GENERAL INFORMATION ON TRADE EFFLUENT CHARGES Premises classified as trade premises are liable for all relevant sewerage charges as set out in section 6, including those for other discharges. Charges for domestic and trade effluent strength foul sewage Trade effluent discharges, as defined by section 141 of the Water Industry Act, are subject to different foul sewage charges to those applied to domestic foul sewage discharges. (a) Trade effluent discharges will be charged trade effluent charges as set out in this section, and all other foul sewage volumes will be charged as domestic foul sewage as set out in section 6. Appropriate charges may be made for the different components of trade effluent. Liability of trade effluent charges Trade effluent charges for reception, conveyance, treatment and disposal are due in respect of premises discharging trade effluent into public sewers. Any trade effluent charges payable are taken into account in the calculation of any volumetric sewerage and sewage disposal charge. If, in the view of Northumbrian Water, the costs of calculating and recovering trade effluent charges will exceed the income, the trade effluent charge may be waived and the customer charged for sewerage services as if the effluent was not subject to trade effluent consent. Consent charges Non standard trade effluent charges Northumbrian Water and NWGB commit expenditure to the maintenance of trade effluent consents. This expenditure includes the costs of reviewing consent conditions on a regular basis and the eventual termination of the consents. A charge is levied for determining new consent conditions and revised consent conditions if the trader seeks the variation, including costs associated with any referral to the Environment Agency. These charges are set out in section 10. Any additional expense incurred or likely to be incurred by Northumbrian Water in connection with the reception, conveyance, treatment or disposal of constituents of specified trade effluents may be recovered in addition to those set down below. 7.2 TRADE EFFLUENT TARIFF Standard unit charges, split between wholesale and retail, for trade effluent will apply, comprising the following elements; Structure of trade effluent charge (a) Standard Unit Charge Elements (i) A Reception and Conveyance Charge per cubic metre - 'R' (ii) A Volumetric Treatment Charge per cubic metre - 'V' (iii) An Additional Volumetric Charge per cubic metre, where biological Charges scheme 2017/18 : Non-Household Page 25

28 treatment applies - Bv (iv) A Biological Treatment Charge per cubic metre (standardised see (117) below) - 'B' (v) A Sludge Treatment and Disposal Charge per cubic metre (standardised see (117) below) - S A charge is made for the individual service elements relevant to the receiving treatment works to which the discharger s effluent is conveyed and this is subject to a minimum charge. The levels of the standard unit charge elements for the current charging year, as well as the minimum charge, are shown in Appendix A of this Charges Scheme. Discharge strength The charges made take into account the strength of the discharge in relation to Northumbrian Water's average regional strength factors. The formula used in the calculation of individual charges is set out below; 'R', 'V', Bv, 'B' and 'S' being calculated in accordance with paragraph (113)(a). Regional Formula c = R + V + Bv + Ot Os B + St Ss S Where: c = Total Charge per cubic metre of Trade Effluent; R = Regional Reception and Conveyance Charge per cubic metre; V = Regional Volumetric Treatment Charge per cubic metre; Bv = Additional Volumetric Charge for biological treatment per cubic metre; B = Regional Biological Treatment Charge per cubic metre; Trade effluent tariff formula S = Regional Sludge Treatment and Disposal Charge per cubic metre; Ot = COD (Chemical Oxygen Demand) in mg/l of the trade effluent after one hour quiescent settlement. In rare cases where COD is not applicable, an alternative oxidation parameter will be applied; Os = Regional weighted averaged COD in mg/l of settled sewage. In rare cases where COD is not applicable, an alternative oxidation; parameter will be applied. In 2017/18, the regional weighted average is 310 mg/l; St = Total suspended solids in mg/l settled from the trade effluent after one hour quiescent settlement; Ss = Regional weighted average of suspended solids in mg/l removed from crude sewage by primary settlement. In 2017/18, the regional weighted average is 130 mg/l. Charges scheme 2017/18 : Non-Household Page 26

29 7.3 TRADE EFFLUENT VOLUMES Verification of discharge volume Revision of discharge volumes The trade effluent discharger may be required to provide apparatus suitable and adequate for measuring and automatically recording the volume of trade effluent to the satisfaction of Northumbrian Water and in accordance with the consent to discharge trade effluent. The volumes of effluent recorded on such a flow meter will be used for charging purposes. Where such a flow meter has not recorded accurately or has not been provided, Northumbrian Water will determine the volume of trade effluent discharged by any method it feels appropriate. This may include the use of readings taken from incoming water supply meters with allowances for volumetric domestic foul sewerage usage and non-returns to sewer using facts, estimates, engineering aspects and other formulae as considered relevant. Where any change to assessment of discharge volumes has been made this will be applied from the later of the date on which the customer became responsible for charges or the date from which evidence, that is satisfactory to Northumbrian Water, demonstrates the change in discharge volumes. 7.4 TRADE EFFLUENT STRENGTHS The trade effluent discharger may also be required to provide apparatus capable of determining and recording the nature and composition of the trade effluent in accordance with the consent to discharge. The results from such apparatus may be used as the basis of the charge. Verification of discharge strength Where such apparatus has not recorded accurately or has not been provided, Northumbrian Water will determine the quality of effluent by any method it feels appropriate. This may include the use of standard strengths (see paragraph 123) or analysis of samples taken from the effluent with allowances for domestic elements of effluent as considered relevant. Where charges are to be determined by sampling techniques, Northumbrian Water is prepared to provide the trade effluent discharger with additional samples or duplicate samples at the time of sampling, providing the discharger makes the request for the service in advance. Northumbrian Water may charge the discharger for this service. The need to recover costs incurred in the reception, conveyance, treatment and disposal of trade effluent has led to the need for a compromise between the costs of sampling and analysis in relation to the total income generated by the discharge. For certain small discharges where the trade effluent discharger has not provided apparatus capable of determining and recording the nature and composition of their effluent, it is uneconomic to analyse individual samples. The concept of the standard regional strength has been introduced for six types of discharge as shown in the table below. Charges scheme 2017/18 : Non-Household Page 27

30 Standard trade effluent strengths Discharge Type Standard Regional Strength Suspended Solids mg/l (St) COD mg/l (Ot) Vehicle washes Launderettes Portable toilet waste 9,000 13,500 Small abattoirs 250 2,250 Small breweries (<20m 3 / day) 80 5,000 Swimming pool filter backwash These values are subject to periodic review. 7.5 OTHER INFORMATION RELATING TO TRADE EFFLUENT CHARGES Capital contributions and special agreements Payment of trade effluent charges Termination of consent Additional expenses Sampling charges Trade effluent disputes If a trade effluent discharger makes a capital contribution, with agreement, towards the expense of disposing of the discharge, then an appropriate adjustment may be made to the trade effluent charges. Charges referred to in the preceding clauses of this section shall be payable on demand. Where the trader is in arrears of four weeks or more in payment of the charges specified above, the consent may be terminated without further notice. A payment may be required from the trader for any additional expenses incurred in connection with the reception and disposal of the trade effluent, beyond those recovered from the trade effluent tariffs. A charge will be made when it is necessary to resample trade effluent discharges where analysis of the preceding sample has shown that conditions of the trade effluent discharger s consent were contravened. The current level of this charge is set out in section 10. If a customer disputes either a refusal to grant a trade effluent consent or the conditions attached to any consent that may be granted, he may have his case determined by the Water Services Regulation Authority (Ofwat). Charges scheme 2017/18 : Non-Household Page 28

31 8 PAYMENT OF CHARGES 8.1 WHEN TO PAY CHARGES Measured Customers Payment options (measured customers) Measured water, measured sewerage, any fixed charges or surface area related charges are payable in full on demand unless an alternative payment plan is agreed. Customers may elect to pay their charges by the Budget Scheme (monthly by Direct Debit) Unmeasured Customers Payment options (unmeasured customers) The occupier of an unmeasured property is liable to pay water and sewerage charges for each day of their occupation. Bills are issued at the beginning of the financial year on the assumption that the occupier will remain in residence for the whole of the financial year. Charges are due in full on demand unless an alternative payment plan is agreed. Customers may elect to pay their charges: (a) In two half-yearly payments on the due dates printed on the payment slips; (b) By the Instalment Scheme May to February, by Direct Debit Payment by instalment Payment by Instalment No charge for instalments All charges due on failure of payment Where any arrangement has been made to pay a bill by instalments the following conditions apply: (a) No charge is made for the option to pay by instalments. (b) Failure to pay an instalment by the due date causes all outstanding amounts to be due and payable immediately. (i) Failure to pay the charges outstanding in one amount may result in disconnection of the water supply or the issue of a County Court Claim for all unpaid charges Customers entering into any formal insolvency procedure Charges when a formal insolvency procedure occurs Where a Customer enters into any formal insolvency procedure, including Debt Relief Orders, charges will be apportioned on a daily basis up to the date immediately before the date the relevant insolvency procedure becomes effective ('the insolvency date'). Any apportioned charges after the insolvency date will be payable by the occupier of the property in question and apply from the next day of occupation after the insolvency date. Any such apportioned charges will not fall within the insolvency procedure. The charges will be payable by the occupier on the same payment terms as would apply if the property had been newly connected on that day. Charges scheme 2017/18 : Non-Household Page 29

32 8.2 HOW TO PAY CHARGES All payment methods are free of charge unless otherwise stated. Measured and unmeasured customers who elect to pay their charges in accordance with section 8.1 may use any (or any combination) of the payment options set out below: Payment Locations Payment Methods Bank Paypoint Telephone NWG Post Business Website Direct Debit BACS Debit Card Credit Card Cheque Cash (a) Direct debit is the most convenient way to pay your bill. To set up a direct debit please contact us on ; Available methods of payment (b) A BACS payment can be made using the bank details on the back of the bill and by sending a remittance advice to bacs@nwgb.co.uk or NWG Business, PO Box 4998, Lancing, BN11 9AY; (c) Debit/Credit Card Payments can be made at our website or call our customer team on ; (d) Post You can send a cheque payable to NWG Business with the payment slip to NWG Business, PO Box 4998, Lancing. BN11 9AY. Please write your customer reference number on the back of your cheque and allow five working days for your payment to reach us. Please note that cash and post-dated cheques are not acceptable; (e) PayPoint A cash payment can be made wherever you see the Paypoint sign. To request a Paypoint card please call our customer team on ; (f) At a Bank Payment over the counter is usually free, alternatively, you may choose to pay using online banking services using the bank details on the back of the bill, making sure you quote your customer reference number. Payments by credit card An additional charge will be made for payments made by credit card. 8.3 PAYMENT DISCOUNTS Direct debit discount Where payment for water and/or sewerage services is made by direct debit, a fixed annual discount as set out in Appendix B for each service received will be credited to their account. Charges scheme 2017/18 : Non-Household Page 30

33 8.4 PAYMENT BY LANDLORDS Payment by landlords Subject to the provisions of the Water Industry Act 1991 and except where provided by agreement to the contrary, the charges referred to in paragraph 8.1 are payable by the occupiers of properties. However, where a number of tenanted properties are in one ownership, NWGB is prepared to consider agreements with the owner for the payment of unmeasured water services charges due on all such tenanted properties. Notwithstanding such arrangements, occupiers of properties remain the customers of NWGB, landlords being responsible for collecting charges due on the basis set out in this Charges Scheme. In the event of the owner defaulting on the above arrangements, then the full charges may be recovered from the occupier. 8.5 CUSTOMERS WHO STRUGGLE TO PAY THEIR CHARGES Payment difficulties We will ensure that every attempt is made to work with customers to secure reasonable payment arrangements. Customers experiencing payment difficulties are advised to contact NWGB s Credit Control team on to discuss alternative options. 8.6 COLLECTION OF OUTSTANDING CHARGES Consequence of non-payment Reconnection of non-household properties Charges for payment collection Measured bills are issued on a monthly, quarterly or six monthly basis. Unmeasured bills are issued annually. Following the issue to the customer of a final notice for non-payment of a bill by the due date, the water supply will be disconnected unless payment is received. If a customer fails to honour a reasonable payment arrangement, in accordance with normal commercial practice, NWGB will request that Northumbrian Water disconnect the service in order to protect NWGB and other customers from further unrecoverable losses. Where a non-household water supply is disconnected for non-payment it will not be reconnected until the customer has made arrangements to pay the amount owing plus the expense of the disconnection and reconnection. If Northumbrian Water or its representatives has to visit a customer to effect disconnection for non-payment, NWGB will recover the associated charges applied by Northumbrian Water. Disconnection The following premises will not be disconnected for non-payment of water services charges: private dwelling houses (including mixed use premises where a person has their home, unless the provision can be separated between the household and non-household supply); domestic caravans; houseboats; Charges scheme 2017/18 : Non-Household Page 31

34 houses in multiple occupation; residential care homes, nursing homes and residential homes for the elderly; children s homes and day care centres; schools and other educational establishments; prisons and detention centres; police, fire and ambulance stations. All other premises may be disconnected for non-payment of water services charges. 8.7 OTHER PAYMENT CONDITIONS NWGB reserves the right to recover bank charges and administrative costs resulting from invalid or dishonoured cheques, standing orders, credit cards or direct debits. Payment charges When payment is made in foreign currency, the exchange rate applicable will be that on the day of receipt of payment. Any shortfall or benefit will be debited or credited to the customer s account accordingly. Commission charges will be deducted from the amount paid. NWGB reserves the right to claim interest pursuant to the "Late Payment of Commercial Debts Act Charges scheme 2017/18 : Non-Household Page 32

35 9 METERS AND METERING 9.1 METERING Cases when a property charged on an unmeasured basis will move to being charged on a measured basis Northumbrian Water require all new properties to be metered. This includes any connection to be used wholly or partially for supplying water for firefighting purposes. Metered properties Unmeasured non-household customers may opt to have a meter installed as set out in Section Northumbrian Water may require some properties to have a meter installed as detailed under the selective metering programme as detailed in Section Optional Metering Opting for a meter for non-household properties Non-household customers who are currently unmetered may apply for the installation of a meter. A charge is payable unless the property already has an existing boundary box. The current level of charge appears in the Miscellaneous Charges in section 10. The meter will be installed in accordance with Northumbrian Water s meter policy Selective Metering Selective metering of nonhousehold properties It is Northumbrian Water s policy to meter business properties wherever practicable and a programme exists to selectively meter the majority of those non-household properties that are currently unmeasured. This includes non-household properties whose use of water is mainly or solely for household purposes and mixed use (part household and part nonhousehold) premises where the non-household part is the principal use of the premises supplied. Northumbrian Water may also require the owner/occupier to take water by meter when the property is in multiple occupation i.e. a guest house, nursing home, lodgings etc. There is no charge for the meter installation in such cases. 9.2 INFORMATION ABOUT METERS Preferred locations for water meters Ownership of meters and remote reading devices The preferred location for the meter installation is in an existing boundary box. If an existing boundary box is not available, the water meter will normally be fitted in Northumbrian Water s next preferred location according to the meter policy in force at the time of installation. The water meter and any remote reading device, if fitted, are the property of Northumbrian Water. (a) Northumbrian Water shall be responsible for the maintenance of the meter. Charges scheme 2017/18 : Non-Household Page 33

36 (b) Where a meter has been fitted either externally within the boundary of the customer s property or internally, the customer must allow Northumbrian Water or its representatives reasonable access for the purposes of maintaining and replacing the meter when necessary. The customer will have a duty of care in respect of the meter and meter chamber in these circumstances. (c) If the meter is installed other than within the boundary of a customer s property, the maintenance, access and safety of the meter will solely be the responsibility of Northumbrian Water. Accuracy of meters Tampering with meters Changing meters by Northumbrian Water In respect of the accuracy of meters, testing of meters, expenses of testing, method of proof and affect of meter reading, notice of vacation and liability for charges, and offences of tampering with meters, the requirements of the Water Industry Act 1991 and the Water (Meters) Regulations 1988 (SI1998/1048 or subsequent amendments thereof), will apply. It is an offence to tamper with or remove a water meter without the express permission of the Company, as set out in sections 175 and 176 of the Water Industry Act. Northumbrian Water reserves the right to charge a customer and take appropriate enforcement action should their meter or remote reading device be removed or tampered with in any way. Northumbrian Water may exchange an existing meter for one of a different size, if in its view this is more appropriate to a customer s circumstances. Where a customer requests; Changing meters at the customer s request (a) an existing meter to be replaced with a meter of different size, Northumbrian Water will undertake checks to determine whether the requested replacement is suitably sized for the eligible premise. If the existing meter size is deemed correct, the request for change will be declined and the customer notified accordingly. (b) the meter and/or its associated remote reading device be relocated, Northumbrian Water will relocate the meter within the limits of its meter policy. Where a meter is relocated or exchanged for one of a different size at the request of the customer then a charge will be made for this service as set out in section METER READING AND BILLING Meter reading frequency and estimated bills Definition of actual reading Meter readings will be taken by NWGB or its representatives at such intervals as they may determine. On occasions when an actual reading cannot be obtained, an account may be rendered on the basis of estimated consumption. An actual meter reading means any reading taken directly from a meter or supplied by any remote reading device associated with a meter. Charges scheme 2017/18 : Non-Household Page 34

37 Amendment of estimated bill Billing periods Estimated bills will be amended on the basis of a meter reading supplied by the customer, unless there is reason to doubt the accuracy of this. In the latter case, an appointment will be made to re-visit the property to take a meter reading and, if necessary, check the accuracy of the meter. When a measured bill is raised for a period that commences before 1 April and ends on or after 1 April, the charges shall be apportioned into sub-periods on a daily basis between the start of the period covered by the bill and 31 March and the period from 1 April until the end of the period covered by the bill. Each sub-period so apportioned will then be charged at the tariffs of the relevant charging year. Charges scheme 2017/18 : Non-Household Page 35

38 10 MISCELLANEOUS CHARGES 10.1 INTRODUCTION The costs of water and sewerage services are recovered on an average basis across all our customers through the standard published charges set out in this Charges Scheme. Defining miscellaneous charges Where there are services that are carried out for individual customers by Northumbrian Water (the wholesaler) or NWGB (the retailer), the costs for these activities are recovered through the Miscellaneous Charges. The types of Miscellaneous Charge, and when they apply are described in this section CONDITIONS APPLYING TO MISCELLANEOUS CHARGES Charges for normal working hours Payment VAT Traffic Management Act Disputes Bonds and Deposits Security Deposits Return of Security Deposit The standard charges quoted apply for works carried out during normal working hours on normal working days under standard conditions. In other instances, Northumbrian Water reserves the right to charge on a basis of actual costs, provided the applicant is notified accordingly prior to commencement of the work or on the basis of any published specific out of hours charges. Payments for charges in this section may be required in advance. All charges published in this section exclude VAT unless specified otherwise. VAT will be added to the published charge at the appropriate rate where required. Additional charges may be made for traffic management expenses. In accordance with Section 45(6A) Water Industry Act 1991 any disputes in relation to the charges in this section may be referred to the Water Services Regulation Authority for determination. In accordance with normal business practice the provision of cash bonds or deposits may be required to secure the provision of services. Following non-payment, disconnection due to non-payment or repeated breach of any terms and conditions of supply in respect of a nonhousehold property, a deposit of up to one billing period plus 90 days of future estimated charges will be required prior to reconnecting or agreeing to supply. Such a deposit will be held for a period of 12 months and may be used during that period to discharge any outstanding balances due from the customer. On expiry of the 12-month period, and a satisfactory review of the customer account, the deposit, or such balance that remains, will be credited to the customer s account together with interest calculated at the prevailing rate. Charges scheme 2017/18 : Non-Household Page 36

39 In respect of any service performed, facility provided or right made available by Northumbrian Water for which a charge is not applicable elsewhere in this scheme, including CCTV surveys, provision of information and advice, drain cleaning and drainage enquiries, appropriate charges may be made, having regard to the cost of performing the service, providing the facility or making the right available. Payment of such charges may be required in advance, unless specified to the contrary. Charges for additional services Northumbrian Water will charge to recover costs for abortive visits where prevented from undertaking the instructed activity due to actions or inactions of the customer. Northumbrian Water will recover additional costs for any visit requiring additional resource or materials. Northumbrian Water reserves the right to quote for any service request not included in these non-primary charges. Where services are quoted, or are on a cost recovery basis, the basis for the charge will include the following costs; (a) Labour, materials, transport, management, overheads/administration and any other directly incurred costs. Charges scheme 2017/18 : Non-Household Page 37

40 10.3 ATTENDANCE ON SITE BY NORTHUMBRIAN WATER TECHNICIANS AT CUSTOMER REQUEST Technician Call Out Charge When a customer requests attendance on site by a Northumbrian Water technician for whatever purpose, a charge will be made. There will be a charge for any activity requested that is not related to a fault on Northumbrian Water apparatus. Charges per visit are as follows: (a) During Normal Working Hours (07:30-16:00 Mon-Fri only): (i) Minimum of one hour (inclusive of travelling time to the incident): (b) Outside Normal Working Hours and Public Holidays: (i) Monday to Saturday 06:00-07:30 & 16:00-22:00, a 50% uplift to Normal Working Hours Rate will apply. Minimum of one hour (inclusive of travelling time to the incident): (ii) Monday to Saturday 22:00-06:00 & Sundays and Bank Holidays, a 100% uplift to Normal Working Hours Rate will apply. Minimum of 2 hours (inclusive of travelling time to the incident): (c) An additional hourly charge for each subsequent hour or part hour will be charged at the applicable rate: If a repair team are subsequently required, all work carried out by them will be in addition to the Technician fixed charge above. This will be at actual cost inclusive of overheads, excepting where it is covered by the fixed cost work elsewhere in these charges (additional costs could include plant, equipment, hire charges, contractor charges, reinstatement of surfaces and fittings etc.). At cost 10.4 SUPPLY PIPE CONNECTION & OTHER ATTENDANCE Connection of Customer s Re-laid Supply Pipe Where a supply pipe has been re-laid and a request is made to connect this pipe to the existing communication pipe at the highway boundary box a charge will be made as follows (the charge will not apply where a lead communication pipe is replaced at the same time as the customer s lead supply pipe). (a) No excavation: (b) No reinstatement: (c) With reinstatement: Charges scheme 2017/18 : Non-Household Page 38

41 Other Activities Attendance for commercial activities during normal working hours (tank filling, flow and pressure tests on the network, leakage advice etc.) will be charged at the rates shown in section In addition, any water used will be charged at the appropriate standard volume rate, on a pounds per cubic meter basis: 10.5 DAMAGE TO NORTHUMBRIAN WATER APPARATUS Where damage to Northumbrian Water apparatus has occurred, charges will be made to repair the equipment. Repairs to Northumbrian Water apparatus will be carried out by Northumbrian Water staff or approved contractors. All charges will be based on actual costs inclusive of overheads excepting where it is covered by the fixed cost work elsewhere in these charges (additional costs could include plant, equipment, hire charges, contractor charges, reinstatement of surfaces and fittings, etc.). At cost 10.6 MANAGING TRADE EFFLUENT CONSENTS New or Revised Consents Charge for determining new or revised consent conditions: (a) Without Special Category Effluent (Low Risk) (b) Without Special Category Effluent (Standard) (c) With Special Category Effluent or other significant parameter At cost Sampling Resample charge On site advice The provision of on-site trade effluent advice will be chargeable per hour, a minimum of one hour will apply: CLEANING AND BLOCKAGE CLEARANCE OF PRIVATE DRAINS AND SEWERS When Northumbrian Water cleans or removes blockages from private drains or sewers, they may make the following charges: (a) During normal working hours (07:00 20:00 Mon to Sat): Charges scheme 2017/18 : Non-Household Page 39

42 (b) Outside normal working hours (20:00 07:00 Mon to Sat, Sundays and Bank Holidays: In exceptional circumstances, Northumbrian Water reserves the right to make additional charges. At cost 10.8 CHARGES FOR METER RELATED ACTIVITIES Meter testing A standard charge will be made, as set out below, where a meter test is carried out in accordance with the Water (Meters) Regulations 1988 (SI1988/1048 or subsequent amendments thereof), at the request of the customer and the meter on being tested falls within the prescribed limits of error. Such testing will normally require the removal of the meter from the customer s premises. (a) Meters up to 25mm (b) Meters from 26mm to 65mm (c) Meters from 66mm to 100mm (d) Meters from 101mm to 300mm (e) All other meters: At cost In addition to the meter accuracy test the following charges will also be applied: A survey fee if an additional visit is required to exchange the meter The meter exchange fee published within the schedule of rates in Appendix A Meter readings For any non-routine non-market meter readings carried out at the request of the customer: (a) Privately owned meters: (b) Northumbrian Water owned meters: Meter Installations Installation of a new meter in alternative locations to that defined by Northumbrian Water s meter policy: Quote Charges scheme 2017/18 : Non-Household Page 40

43 Installation of a meter on an existing supply: (a) Refer to the schedule of rates at Appendix A: SoR (i) Other meter sizes not covered in the schedule of rates: At cost This schedule is only for the installation of new meters or an exchange on a like-for-like basis. Meter relocations or exchanges for different meter models or sizes will be on a quotation basis due to the bespoke nature of the works. Any works undertaken to this schedule of rates will attract a survey fee to enable the works to be planned unless the installation can be undertaken at the time of the survey All Other Situations All other situations for installation or modification of meters on existing supplies will be charged at cost/on a fixed price quotation basis that has previously been notified to the customer unless specified otherwise. At cost Change to meter sizes Reduction in meter size at customer s request: Price on Request Meter Survey Charge Charge for the survey of a meter installation: Inspection of a private trade effluent meter Inspection of new private trade effluent or trade effluent & foul sewerage meter (per meter): Data Logger Services Standard installation of a data-logger lead to a suitable meter (per lead): Disconnection of a data-logger (per lead): Investigative visit to check cable installation where no fault has been found: Supply & fit a meter pulse splitter cable: Quote 10.9 BILLING Payment by credit card (a) For all payments made by credit card a cost-reflective charge will be made. Consequence of Non-Payment of Account Charges scheme 2017/18 : Non-Household Page 41

44 (a) Where payments fail and this requires intervention by Northumbrian Water or NWGB to resolve the payment, a charge will be made for this activity in the following cases: (i) Cheque payments that have to be referred back to the account holder: (ii) Unpaid Direct Debit / Credit Card transactions: 4.95 (b) In certain cases where payments have not been made and access is required to a property to ensure that any disconnection allowed does not disconnect properties that cannot be disconnected a charge for the required warrant will be in accordance with the disconnection and reconnections fees set out below. Requests for non-standard bills (a) Where customers or their representatives request copies of bills and/or a statement of charges covering a number of previous charging periods, for example, for the purpose of completing returns to HMRC or providing information to accountants, charges may be made as follows: (i) Requests for copies of previously issued bills (up to 10 bills per charge) (ii) Statement of charges (per statement) (iii) Request for separate bills for water and sewerage services (per bill) At cost VERIFICATION & INFORMATION SERVICES Verification of Supply Point Details or Information, not requiring a site visit: Free Verification of Supply Point Details or Information, requiring a site visit: DISCONNECTIONS & RECONNECTIONS With respect to disconnections and reconnections the following apply: Temporary disconnection Isolation of the supply from the network by the operation of an existing stop-valve. Permanent disconnection Disconnection of the supply pipe from the network by the physical removal of a section of pipe and capping the live supply as close as practicable to the distribution main or the appropriate branch to another premise s supply pipe. Once a premise is permanently disconnected an application for a new supply will be required for reconnection. Standard disconnection or reconnection The operation of a stopvalve requiring only a single resource, no street-works or traffic management and where access is possible and/or has not been refused. Non-standard disconnection Any connection that is not standard. Charges scheme 2017/18 : Non-Household Page 42

45 The court charge will be recovered where a magistrates forced entry warrant is required. An additional charge will be applied if you require us to attend court to acquire the warrant. Where we undertake a disconnection under a warrant all costs incurred will be recovered including associated services (e.g. locksmith etc). Survey charge applicable where a pre-visit is required to provide a quotation for a non-standard disconnection: Standard temporary disconnection (operation of stop-valve): Non-standard temporary disconnection: Quote Standard reconnection (operation of stop-valve): Non-standard reconnection: Permanent disconnection: Quote Quote Court charge in respect of obtaining magistrates forced entry warrant: Arranging acquisition of magistrates forced entry warrant: Disconnection undertaken with magistrates forced entry warrant: At cost Charges will also be made to recover costs for any associated legal activity with respect to disconnection works LEAD SERVICE PIPES Replacement of Northumbrian Water s lead communication pipe in association with a customer replacement of their lead supply pipe: Replacement of a customer s lead supply pipe: No charge Quote OTHER SERVICES Other services as listed below are available from Northumbrian Water. Charges for these services are available on request and can be found on the NWL website in a separate document entitled: Charges relating to Other Services. The available other services are: (a) Meter standpipes (b) Supply of water from Northumbrian Water Depots (c) Disposal Of Septic Tank And Cesspool Contents (d) Water Regulation Inspections Charges scheme 2017/18 : Non-Household Page 43

46 (e) Treatment of Tankered Industrial Effluents (f) Fire Hydrants Charges scheme 2017/18 : Non-Household Page 44

47 APPENDIX A NORTHUMBRIAN WATER METER INSTALLATION AND EXCHANGE CHARGES Table 1 Charges relating to meter installations and exchanges 15mm Meters Internal meter External meter, existing MSM meter chamber External meter no dig External meter, dig, unmade ground private External meter, dig, unmade ground public (notice required) External meter, dig, made ground private External meter, dig, made ground public (notice required) mm Meters Internal meter External meter, existing MSM meter chamber External meter no dig External meter, dig, unmade ground private External meter, dig, unmade ground public (notice required) External meter, dig, made ground private External meter, dig, made ground public (notice required) mm Meters Internal meter External meter, existing MSM meter chamber External meter no dig External meter, dig, unmade ground private External meter, dig, unmade ground public (notice required) External meter, dig, made ground private External meter, dig, made ground public (notice required) mm Meters Internal meter External meter no dig External meter, dig, unmade ground private External meter, dig, unmade ground public (notice required) 1, External meter, dig, made ground private 1, External meter, dig, made ground public (notice required) 1, mm Meters Internal meter External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 1, External meter, dig, made ground private 1, External meter, dig, made ground public (notice required) 1, Charges scheme 2017/18 : Non-Household Page 45

48 50 mm Meters Internal meter At cost External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 1, External meter, dig, made ground private 1, External meter, dig, made ground public (notice required) 1, mm Meters Internal meter At cost External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, mm Meters Internal meter At cost External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, mm Meters Internal meter At cost External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, mm Meters Internal meter At cost External meter no dig External meter, dig, unmade ground private 1, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, mm Meters Internal meter At cost External meter no dig 1, External meter, dig, unmade ground private 2, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, Charges scheme 2017/18 : Non-Household Page 46

49 200 mm Meters Internal meter At cost External meter no dig 1, External meter, dig, unmade ground private 2, External meter, dig, unmade ground public (notice required) 2, External meter, dig, made ground private 2, External meter, dig, made ground public (notice required) 2, mm Meters Internal meter At cost External meter no dig 1, External meter, dig, unmade ground private 3, External meter, dig, unmade ground public (notice required) 3, External meter, dig, made ground private 3, External meter, dig, made ground public (notice required) 3, mm Meters Internal meter At cost External meter no dig 2, External meter, dig, unmade ground private 3, External meter, dig, unmade ground public (notice required) 4, External meter, dig, made ground private 4, External meter, dig, made ground public (notice required) 4, Charges scheme 2017/18 : Non-Household Page 47

50 APPENDIX B NON-HOUSEHOLD CHARGES 2017/18 Table 1 Charges relating to payment methods Wholesale Retail Customer Discount for payments made by Direct Debit Table 2 Measured charges for water Wholesale Retail Customer Fixed meter charges Fixed charge per potable meter per year, by meter size 0-24mm mm mm mm mm mm and larger PLUS: One of the following combinations of site and volume charges Standard Tariff Volume charge per cubic metre Focus20 Tariff Site charge per year 2, , Volume charge per cubic metre Focusextra Tariff Site charge per year 10, , , Volume charge per cubic metre Focusplus Tariff Site charge per year 40, , , Volume charge per cubic metre Table 3 Measured charges for non-potable water to the Teesside Industrial Water System Wholesale Retail Customer Fixed charge per potable meter per year, by meter size 0-24mm mm mm mm mm mm and larger PLUS: Site charge per year 7, , , PLUS: Volume charge per cubic metre Charges scheme 2017/18 : Non-Household Page 48

51 Table 4 Measured charges for sewerage Wholesale Retail Customer Standard Tariff Volume charge per cubic metre PLUS for surface water drainage: Fixed charge per year See Table 5 See Table 5 See Table 5 PLUS for highways drainage: Fixed charge per year See Table 6 See Table 6 See Table 6 Large User Tariff Site charge per year 1, , PLUS Volume charge per cubic metre PLUS for surface water drainage: Fixed charge per year See Table 5 See Table 5 See Table 5 PLUS for highways drainage: Fixed charge per year See Table 6 See Table 6 See Table 6 PLUS for trade effluent: Charges per cubic metre, as applicable See Table 7 See Table 7 See Table 7 Table 5 Surface water drainage charges by band Wholesale Retail Customer Band 1 - up to 350 m Band to 750 m Band to 1,500 m Band 4-1,501 to 2,500 m , Band 5-2,501 to 5,000 m 2 1, , Band 6-5,001 to 7,500 m 2 2, , Band 7-7,501 to 10,000 m 2 4, , Band 8-10,001 to 15,000 m 2 5, , Band 9-15,001 to 25,000 m 2 9, , Band 10-25,001 to 50,000 m 2 17, , Band 11-50,001 to 75,000 m 2 28, , , Band 12-75,001 to 100,000 m 2 39, , , Band ,001 to 125,000 m 2 50, , , Band ,001 to 150,000 m 2 59, , , Band 15 - over 150,000 m 2 74, , , Table 6 Highways drainage charges by band Wholesale Retail Customer Band 1 - up to 350 m Band to 750 m Band to 1,500 m Band 4-1,501 to 2,500 m Band 5-2,501 to 5,000 m Band 6-5,001 to 7,500 m 2 1, , Band 7-7,501 to 10,000 m 2 1, , Band 8-10,001 to 15,000 m 2 2, , Band 9-15,001 to 25,000 m 2 3, , Band 10-25,001 to 50,000 m 2 6, , Band 11-50,001 to 75,000 m 2 11, , Band 12-75,001 to 100,000 m 2 15, , Band ,001 to 125,000 m 2 19, , Band ,001 to 150,000 m 2 23, , Band 15 - over 150,000 m 2 28, , , Charges scheme 2017/18 : Non-Household Page 49

52 Table 7 Trade effluent charges Wholesale Retail Customer per m3 per m3 per m3 Reception Volumetric Biological Volume Biological Sludge Regional average B strength 310mg/l Regional average S strength 130mg/l per year per year per year Minimum charge per year (per billing period) Table 8 Unmeasured charges Wholesale Retail Customer Unmeasured water Fixed charge per year based on one of the Assessed Tariff bands Band Band Band Unmeasured sewerage Fixed charge per year based on one of the Assessed Tariff bands Band Band Band PLUS for surface water drainage: Fixed charge per year See Table 5 See Table 5 See Table 5 PLUS for highways drainage: Fixed charge per year See Table 6 See Table 6 See Table 6 Charges scheme 2017/18 : Non-Household Page 50

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