World Bank Site Visit

Transcription

1 World Bank Site Visit 25 th April 2012 Metropolitan Waterworks Authority, Bangkok, Thailand Presented by: Mr. Chaiwat Vorapeboonpong Director of MWA Waterworks Academy

2 Organization structure

3 Organization structure

4 Organization structure

5 Governance structure

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10 MWA Information

11 MWA Information Types of employees Executives 786 Engineer 449 Technician 763 Office staff 1,859 Total 3,857 Permanent / Contract Permanent 3,857 Contract 1,436 Total 5,293 48% 20% 20% 12% Executives Engineer Technician Office staff 27% 73% Permanent Contract

12 MWA Information Number of customers = 2,039,344 Number of employees = 3,857 Staff : Customers = 1 : 529

13 MWA Information (30 August 2011) Total areas = 3,195 sq.km. Service areas = 2,477 sq.km. Population = million Customers = 2,017,531 connection Water production = 1,715 million cu.m./year or 4.7 million cu.m./day Unaccounted for water (UFW) = 25.3 %

14 Raw Water Source Chao Praya River Pumping Station Pumping Station Maeklong River Maha Sawat WTP Bangkhen WTP Samsen WTP Thonburi WTP

15 Distribution system นนทบ ร บางเขน ประชาช น ม นบ ร พญาไทลาดพร าว แม นศร ส ข มว ท ท งมหาเมฆ พระโขนง สม ทรปราการ Tunnel and Conduit 191 km. Trunk Main 1,626 km. Distribution Pipe 25,668 km. Total in Distribution System 27,485 km. Fire Hydrant 12,362 Butterfly Vale 2,494 Gate Vale 108,843 **not include Service Pipe around 6,054 km. ** data on 30 September 2010

16 Water Leakage Management

17 Water leakage management

18 Water leakage management

19 Water leakage management

20 Water leakage management

21 Water leakage management

22 Water leakage management

23 Water leakage management

24 Water leakage management

25 Scope and Types of services

26 Scope and Type of services Service Water Tariffs Changing a status of water usage Suspending and renewal of service Water meter service Water meter inspection Water Connection Request Training

27 Customer Service Section

28 One Stop Service

29 New Meter Installation Request Operation Time within 15 Min/Pers.

30 Real-time Tap Water Quality Monitoring System Water Quality Control Department, the ISO IEC certified laboratory established Real-time Tap Water Quality Monitoring System in The system has enabled MWA to monitor the tap water quality in the distribution system to assure the high quality of tap water. The system is designed to collect water quality data every 10 seconds. Parameters monitoring are -Free residual Chlorine (mg/l) -Turbidity (NTU)

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32 ISO 9002 Certification Quality Policy Comfort Fast and Quality

33 Scope and Type of services Payment Agent Branch Offices Electronics Service

34 Pay Channels

35 Scope and Type of services Product Tap Water Bottled Water Bulk Water Free Water

36 Drink Tap Water Program

37 Service Standard

38 Service Standard Working ratio = 40.6 % Billing & collection efficiency = 97.6 % Personal cost/operation cost = 29.3 %

39 Best Care Service Program Visiting Large & Great Potential Customer

40 Customer Alert System Alert Customer Alert SMS Alert Fax Alert

41 Caring Zone Program

42 Meter Reading Equipments Handheld Invoice Printer

43 Operation Highlights Description Unit Fiscal Year Water Production Million cu.m. 1, , , , , , Water Sales Million cu.m. 1, , , , , , Percentage of Water Sales Percent Number of Customers at Year End Connection 1,607,921 1,684,505 1,749,013 1,804,324 1,859,573 1,920, Number of Employees at Year End Person 4,571 4,463 4,273 4,157 4,083 4, Service Areas Sq.km. 1, , , , , , Total Revenues Million Baht 14, , , , , , Total Expenses Million Baht 11, , , , , , Net Income (Loss) Million Baht 3, , , , , , Total Assets Million Baht 54, , , , , , Effective Rate Baht Cost per Unit Sold Baht

44 Civic Engagement

45 Civic engagement Corporate Social Responsibility

46 Civic engagement CSR : Corporate Social Responsibility Labor Consumer Environment Community Participation

47 Civic engagement Labor

48 Employee Alert Campaign Civic engagement

49 Civic engagement Officer Training Training officers in Service Mind Topic Teaching English language for communication

50 Civic engagement Consumer

51 OBOS : One Branch, One School Civic engagement

52 Water Conservation Campaign Civic engagement

53 Civic engagement Water Value Realization Campaign

54 Civic engagement Fire Hydrant Reparation for Community

55 Public Relations for Declaration Civic engagement

56 Civic engagement Environment

57 Landscape Renovation Civic engagement

58 Civic engagement Community Participation

59 Community Relations Civic engagement

60 Corporate Governance

61 The Pride of MWA Corporate Governance

62 Corporate Governance CG Knowledge Supporting all of officers concerning in CG

63 Challenges, Inspiration, Innovation

64 Challenges, Inspiration, Innovation Population Settlement Raw water source and quality Disaster e.g. flood, collapse Coverage area Generation (internal knowledge) Waterloss Water pressure Water tariff Drinkable water

65 RDI Diagram Knowledge Management Process Improvement MWA Research Cooperation Research Site Visiting Collections Published Training The research continues Implemented

66 Productions Process Distributions Maintenances RDI Service Customer Sludge Environments Raw Water Energy

67 SOE Awards 2011 Innovation Excellence Award : New Meter 24

68 For more information: ternet_eng/main.php?filename=index_design 03

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