2010 CoRpoRate Responsibility performance by CountRy. Romania

Transcription

1 CoRpoRate Responsibility performance by CountRy Romania

2 1. Company profile 01 sonae sierra is the international shopping centre specialist that is passionate about bringing innovation and excitement to the shopping industry. incorporated in portugal in 1989, sonae sgps (portugal) and Grosvenor (united Kingdom) each own 50% of the Company. our uniquely integrated approach to our business combines the ownership, development and management of shopping centres augmented by the marketing of knowledge-based activities for third parties that we believe help create leading-edge destinations for consumers. on 31 December we owned 51 shopping centres in portugal, spain, italy, Germany, Greece, Romania and brazil, with a total Gross lettable area (Gla) of 2,017,289 m 2. mediterranean Cosmos has not been included within the scope of our CR Reports since during we sold our interest in this shopping centre. We had three projects under construction and seven new projects in different phases of development in portugal, italy, Germany, Greece, Romania and brazil, with a combined total Gla of over 463,171 m 2 (including the torre ocidente office project) 1. We also managed a further 17 shopping centres on behalf of others. We aim to create leading-edge destinations for consumers and in our owned shopping centres in operation welcomed more than 415 million visits. our total portfolio under management including shopping centres owned by third parties welcomed more than 431 million visits. 1.1 our vision and Mission our vision is to be the leading international shopping centre specialist. our mission is for sonae sierra to be the international shopping centre specialist that provides ultimate shopping experiences to customers and creates outstanding value to shareholders, investors, tenants, communities and staff, while contributing to sustainable development. 1.2 our corporate responsibility (cr) Management system the key CR issues that we identify as being the most material to our business are managed through our CR management system. this is built around a cyclical model which helps us to achieve continuous improvement in our performance across all nine impact areas: energy and Climate, Water, Waste, biodiversity and Habitats, suppliers, tenants, Communities and Visitors, employees and safety and Health. We establish policies and strategies in order to translate our values and commitments into practical actions. We monitor our progress against key performance indicators and targets on an annual basis to ensure that we are on track to accomplish our long-term goals. Reporting Vision and mission Verification and Validation environmental policy safety and Health policy etc. corporate values and key principles CR policy management Review and Reporting CR objectives targets and Kpis 1.3 cr Governance our CR management system is managed by CR Working Groups that, between them, govern all CR impact areas. the Head of each Working Group is represented in our CR steering Committee, which is chaired by our Ceo. the CR steering Committee is responsible for overseeing the organisation s identification and management of material CR issues and ensuring that performance in these critical areas is monitored and improved. 1 the value 463,171 m 2 does not include our project at ioannina in Greece, as data is not yet available for this project.

3 1. 02 Company profile continued 1.4 performance summary 6,481m 123.4m 8,521 2,220 open market Value (omv) of assets under management ( million) Gla under management (000 s m2) 6,154 6,166 6,340 ebitda ias ( million) number of tenant contracts under management 6, ,162 8,455 8,924 8,5212 2,183 2,163 2,284 2, energy and Climate: Greenhouse gas (GHG) emissions of our owned portfolio and corporate offices (tco2e/m2 Gla) energy and Climate: electricity efficiency (excluding tenants) of our owned portfolio (kwh/m2 mall and toilet area) Water: Water efficiency (excluding tenants) of our owned portfolio (litres/visit) Waste: total waste recycled as a proportion of waste produced (% by weight, across our owned portfolio) tenants: average occupancy index (% by Gla, across our owned portfolio) m Communities and Visitors: marketing investments in CR and other community contributions ( million) safety and Health: number of nonconformances per hour of safety preventive observation (spo) employees: investment in staff training and development ( per capita) 1, , n.d.* * the abbreviation n.d. stands for no data, meaning that no data is available for this time period. 2 this figure does not include militari Commercial Gallery in Romania, a shopping centre which has been under sonae sierra s management since July. 3 this indicator includes the 51 shopping centres owned by sonae sierra and in operation on 31/12/. Data for previous years has been updated in order to include Gla that is occupied by tenants who own their shop unit. 4 this also includes donations made by shopping centre visitors and staff ( 38,975). the fx rate used to convert brazilian Reais (R$) into euros ( ) was and the fx rate used to convert Romanian lei (Ron) into euros ( ) was safety preventive observations are a form of safe behaviour audit undertaken at our shopping centres in operation. it aims to identify and correct behaviour which could potentially lead to accidents. this indicator covers the average number of non-conformances per hour of spo detected at nine reference sites, which are considered to be a proxy for our whole portfolio

4 2. our CR objectives 03 Developing and managing shopping centres has the potential to cause a number of significant impacts on the environment, society and the economy. We have defined long-term objectives in relation to each of our material CR impact areas. these are shown in the table below. energy and Climate achieve a 70% reduction in GHG emissions per m 2 of Gla, by 2020, compared to the 2005 level (GHG protocol scopes 1 and 2, plus business air travel). strive to increase the energy efficiency of our operations, aiming to attain a maximum electricity consumption of 400 kwh/m 2 (mall and toilet area) per year across sonae sierra owned shopping centres, by Develop and implement a long-term Climate Change adaptation strategy covering investment, development, management and corporate activities, by Water attain a level of water consumption at or below three litres per visit (aggregated across all sonae sierra owned shopping centres) by at least 10% of total water consumed at sonae sierra owned shopping centres to be grey water or harvested rainwater by Develop and implement a long-term strategy to ensure a secure water supply at sonae sierra owned shopping centres, with a particular focus on locations that are vulnerable to water shortages, by ensure that all discharges comply with sonae sierra s wastewater quality standards and pollutant limits, by Waste increase the proportion of total waste (by weight) that is recycled, recovered or reused in order to obtain a minimum recycling rate of 55% across sonae sierra owned shopping centres, by Reduce the proportion of waste (by weight) that is sent to landfill in order to keep below a maximum limit of 30% of waste sent to landfill across sonae sierra owned shopping centres, by increase the proportion of total waste (by weight) that is recycled, recovered or reused in order to obtain a minimum recycling rate of 80% across sonae sierra corporate offices, by maintain a high level of performance in terms of waste recycling in construction projects and aim to increase the proportion of construction materials with recycled content. biodiversity and Habitats promote the use of previously developed land or brownfield land for new sonae sierra shopping centre projects. strive to protect and enhance biodiversity on both existing sonae sierra sites and new projects and add value to new projects by actively integrating biodiversity whenever possible, taking into account the regional context. suppliers engage with our development suppliers with the aim of encouraging them to adopt more responsible business practices. foster loyalty amongst frequently used property management suppliers, seeking to help and encourage them to adopt more responsible business practices themselves. increase the proportion of materials used in development, expansions and refurbishment projects that are sustainable materials, aiming for 100% of timber used to be certified sustainable timber 6 and for the percentage of materials comprising recycled content to be increased, by tenants Deliver a high quality service to tenants and maintain high levels of customer satisfaction, striving to achieve an average tenant satisfaction level of 4 or above in all sonae sierra owned shopping centres by engage with our tenants with the aim of helping them to improve their environmental and safety and health performance. Communities and Visitors achieve full implementation of the Community advisory panels (Caps) across the whole sonae sierra operational and development portfolio, by Devise and implement a long-term strategy aimed at involving the largest number of sonae sierra shopping centres local communities members, in order to improve communities well-being, by enhance visitors recognition of sonae sierra s shopping centres sustainability performance. employees offer our employees more flexible working arrangements with the aim of becoming a recognised leader in this area, by adopt and implement a strategy, with the aim of creating the best possible working conditions for all our staff, by improve workforce ergonomic conditions based on approved standards by the end of encourage our employees to develop their skills and expertise and foster innovation. We will do this by offering high potential people the opportunity to participate in challenging projects within the company and by promoting other talent management programmes, including training. safety and Health enhance the well-being of our workforce and reduce the rate and severity of workplace accidents and occupational diseases, aiming towards zero. anticipate and prevent all safety risks on sonae sierra construction sites, minimising the number of accidents and their severity, aiming towards zero. provide a safe environment for everyone who visits or works within sonae sierra shopping centres, aiming towards zero accidents, and promote safety and health conscious behaviour among our tenants, suppliers and visitors. 6 the proportion of timber products used that are from sustainable sources is calculated by value of spend.

5 3. in Romania 04 We have one operational shopping centre, River plaza mall located in Ramnicu Valcea. River plaza mall was acquired by sonae sierra in. on 31 December we had a further two projects in different phases of development in the country: adora mall in Craiova, and ploiesti shopping in ploiesti. these projects are expected to add a combined total of 123,000 m 2 of Gla to our Romanian portfolio, strengthening our presence within this market. 3.1 highlights in key achievements 1: River plaza mall 3.2 key Facts as on 31 December 32 direct employees 1 1 shopping centre owned with a total Gla of 12,171 m 2 We reduced electricity consumption per m 2 (mall and toilet area) by 6% at River plaza mall in comparison with the result. this trend was due to the energy efficiency measures introduced in, which allowed for an annual energy saving of 1,755,500 kwh. River plaza mall was assessed for an energy performance Certificate (epc) in and awarded a class b on the scale of a (highest efficiency) to G (lowest efficiency). River plaza mall was the first shopping centre in Romania to obtain an epc. We agreed a new electricity contract with a higher proportion of renewable based energy for River plaza mall, and in we reduced GHG emissions per m 2 of Gla by 23% in comparison with the results. We reduced water consumption per visit by 15%. River plaza mall implemented measures to increase water efficiency, including closer monitoring to identify and correct water leaks and reducing the pressure flow in WCs. We increased waste recycling to 35%. We began recycling new waste streams and established a collection point for used lamps. We planted trees in the city of Ramnicu Valcea, in collaboration with local institutions and ngos. We gave presentations on environmental sustainability practices and innovation at two conferences in bucharest. We achieved an average tenant satisfaction level of 5 (on a scale of 1 to 6) at River plaza mall. We presented the first edition of the planet sierra award to the tenant who demonstrated the best environmental performance (winner: mcdonalds). We supported seven charitable organisations and dedicated 106 hours of staff time to community volunteering. We performed 275 hours of safety preventive observation (spo) at our shopping centre and corporate office. 1.4 million 2 million rent received 7 2 projects under development with a combined total Gla of 123,000 m 2 operational costs million visits 9 to our owned shopping centre 7 this value corresponds to the total rents invoiced (100%) to tenants of River plaza mall in Romania. it has been calculated based on account performance between 01/01/10 and 31/12/10. 8 operational costs are calculated based on account performance between 01/01/10 and 31/12/10. 9 this value corresponds to the number of visits welcomed by River plaza mall in Romania during the period 01/01/10 to 31/12/10.

6 4. CR performance in Romania key performance indicators impact area and indicator performance trend energy and climate: GHG emissions of our owned portfolio and corporate offices (tco 2 e/m 2 Gla) energy and climate: electricity efficiency (excluding tenants) of our owned portfolio (kwh/m 2 mall and toilet area) Water: Water efficiency (excluding tenants) of our owned portfolio (litres/visit) Waste: total waste recycled as a proportion of waste produced 17% n.d. 35% (% by weight, across our owned portfolio) tenants: average occupancy index (% by Gla) % 84.8% 82.2% communities and visitors: marketing investments in CR and 6,036 7,279 3,521 other community contributions ( ) employees: investment in staff training and development ( per capita) 196 1, safety and health: number of man hours of safety and Health , training provided 10 Data for previous years has been updated in order to include Gla that is occupied by tenants who own their shop unit. 11 the impressive increase in comparison with is mostly due to: improved reporting; the enhancement of our s&h induction training for staff, service providers and tenants; and the launch of an s&h e-learning programme. Further references this document is intended to summarise important data and information in relation to our operations in Romania. our annual report, In Review : Economic, Environmental and Social Performance contains a summary of our global financial and CR performance. the report is available at: our CR Report, which is compliant with level a + of the Global Reporting initiative (GRi) sustainability reporting guidelines, contains a more comprehensive account of our global activities and CR performance. this report is available at:

7 case studies case study promoting safety, health and environmentally Friendly behaviour among visitors and local communities in romania in, River plaza mall in Romania held several events for visitors and members of the Ramnicu Valcea community in relation to environment and safety issues. in march, River plaza mall celebrated the local environment agency Day by inviting children from kindergartens to recite poems, sing and make drawings showing their concern for the environment for parents and representatives from the national environmental protection agency and the local environment agency. in april the shopping centre celebrated the World Day for safety and Health at Work. flyers were distributed to the tenants and visitors by a fireman, offering advice on fire hazard prevention. to increase awareness on road safety and the dangers of reckless driving, a car previously involved in a traffic accident was displayed at the shopping centre entrance, with the support from local police department. in June, the River plaza mall held several events for the World environment Day. 1,000 flow water restrictors were distributed to visitors together with flyers providing simple tips on how to save water at home and at work. the River plaza team planted trees around Ramnicu Valcea with the participation of local institutions and ngos, and the shopping centre also donated water from its emptied fire fighting tank to the local public authorities for street cleaning and watering of green areas around the city, thereby promoting efficient water use. We Want to hear your views We welcome your feedback on our approach to CR. an electronic feedback form is available on our website: