2016 National Water & Wastewater Benchmarking Initiative (NWWBI)

Transcription

1 \J O s B 216 National Water & Wastewater Benchmarking Initiative (NWWBI) NATION1Al WATE & WASTEWATER BENCHMARK'ING INITIATIVE

2 National Water and Wastewater Benchmarking Initiative What is Benchmarking? A process to learn about one s own operations through data collection and performance graphing Who is Involved? How well are we doing? How well do we compare? Are we producing value for money? How can we improve?

3 Benefits of the City s Participation in the Benchmarking Initiative Since 24 Why metrics matter:.., :., 1,.. 1.,.,. \..,'\.::. A,. " /.. "You can't manage what you don't measure." Edward Deming Having the management and data processes in place to enable City staff to measure and report on utility performance using industryrecognized metrics

4 Benefits of the City s Participation in the Benchmarking Initiative Since 24 Having the capability to identify weaknesses, strengths and continuous improvement opportunities in all aspects of utility operations, maintenance and management Deming s PlanDoCheckAct Cycle the roadmap for continuous improvement

5 Benefits of the City s Participation in the Benchmarking Initiative Since 24 Being part of a peer group of leading Canadian water and wastewater utilities to learn from, network with and share ideas on utility performance and continuous improvement a. A..=t'OM Process Benchmarking Workshop on Pump Station Maintenance Project Website: Annual Benchmarking Workshop

6 THE WATER DISTRIBUTION SYSTEM I o. p Q O p o.,,....

7 Meet Service Requirements with Economic Efficiency: i Q (I) C '.:I Ii:! ::I $4 S3. &. $2 n i Q "C :,; e S1 ll.. ll Ul $. <,!) CL v Costs to Provide Water I Population Served Distribution and Integrated Utilities (214 Data) F I Negative Values no da!a available X axts m order of incre asing poj)\jlation Regional Water Purchased a Customer Billing Debt Servicing Capital Costs Indirect Costs O&M Costs i= i=..

8 Provide Reliable Service & Infrastructure: 5 Year Running Average Capital Reinvestment I Replacement Value Minimum.9%.6%.8%.7%.6% Water Distribution & Integrated Systems Maximum 9% Median PG.9%.9%.8%.7%.6% % 1.% 2.% 3.% 4.% 5.% Negative Value no data available

9 Provide Reliable Service & Infrastructure: # of Unplanned System Interruptions / 1 km Length Water Integrated and Distribution Systems (214 Data) rl <, >i 2 +l c., a.. Negative values no data available Xaxis in order of increasing number of service connections

10 Provide Reliable Service & Infrastructure: % of Inoperable or Leaking Hydrants Water Distribution & Integrated Systems Minimum % % % % % Maximum I Median PG % 5% 1% 15% 2% 25% Negabve Value no data available

11 Protect the Environment: $7 Cost of Performing Locates / km Length All Water Systems (214 Data) $6 $5 $4 $3 f $2 $1 $ n, n,,. f I \ n n n,,,, n,,, '' Negative Values no data available Xaxis in order of increasing length

12 Provide a Safe & Productive Workplace: # of O&M Accidents with Lost Time/ 1 O&M Labour Hours All Water Systems Minimum Maximum. 8 Median PG Negative Value no data available

13 Demographics Distribution of Workforce by Age All Water Systems 6% 1 PG Group Median 5% + 5% 4% + 32% 3% 25% 25% 2% 2% 1% 11% 6% % % 2 3 Years 31 4 Years 41 5 Years 51 6 Years Negative Values no data available 61 7 Years

14 Opportunities for Improvement: 1% Corrective Maintenance Hours / Total Maintenance Hours All Water Systems (214), 8% 6% f f 4% f f f f f 2% f f f f f f % n u u u u u u u u u u (9 Cl. u u u Negative Values no data available Xaxis in order of increasing length

15 Meet Service Requirements with Economic Efficiency: 1 Breakdown of FTEs / 1km Length All Water Systems (214) 1%.c Cl C a,.j E.:it! /) 4 w I LL. :it 2,_ I I I,_ 1111 Supervisor / Clerical Lab FTEs Supervisor FTEs Tech/Eng FTEs O&M FTEs Estimated % contracted. '"!:; <) "C a, (,J 8%!ti C (.) 2:!ti a, 6% C )( w ol5 4%. 2% "C.. a,!ti E 1/) w u n I C, a.. ' Q ' Q ' <:. Q % Negative Values no data available Xaxis in order of% work contracted out The values include contracted staff where data was provided

16 Preventative Maintenance: "C.9! u >, (.) 12% 1% 8% 1/) Cl) 6% (11. > "' i'j 4% 2% c % l Q1 Q_,. I' I" I Q i'j % of Valves Cycled All Water Systems (214 Data) I D % 214 % of inoperable or leaking valves I (\ t [ " o [ i,,i! ',;]. ; C) a. JlQ, (' Q n 6.% 5.% 4.% 1/) Cl) (11 > C) C:.:t: (11 Cl) _, 3.%.9!. (11 Cl) a. 2.% C:. Q' 1.% I I % Negative Values no data available Xaxis in order of increasing length

17 Water Consumption: Per Capita Average Day Consumption in Liters for Residential Customers (1/c/d) 4 C GI,, ;;; GI D:'.:.2 C i E 3 ; 2 ++I, > C.... c % Metered I 8% 6% 4% g.! ::E "/!, & 1 I! 1 s a. IV GI. tj Q, 8 r8 u.+ 1,. u..1,_.,_. L..L,.,_u_&.r...,.,..._.,,u u._'' r.t.,_,_.._..&._j % % Negatrve Values no data available Xaxis,n ordet or 1ooeased level of watei metenng

18 THE WASTEWATER COLLECTION SYSTEM

19 Meet Service Requirements with Economic Efficiency: g S5 GI Cl) C.2 ;; S4 '3 Q. a.. Ill >.. $3 GI r/') GI m $2 111, io,, GI.. > e Q. g. Ill Ill $1 so II /1, (!) a.. V Total Cost to Provide Wastewater Services I Population Served Wastewater Utilities with Collection Systems {214 Data) I. Debt Servicing Capital Regional Treatment Customer Billing Indirect O&M

20 Protect the Environment: GHG Emissions from Energy Consumed In Operation of Pump Stations 15 a. 12.:; C!I r/) a. E :I. '! N u 1.x C :i C, ::c C, Total HP of all PS Wastewater Trunk and Collection Systems (214 Cata) (!). 2, 16, r/) 12, cv. ::c 8. j 4, Negative Values no data available XaJC1s in order of increasing HP

21 Have Satisfied and Informed Customers: # of Wastewater Related Customer Complaints / 1, People Served Wastewater Collection Systems Minimum aximum Average PG Negative Values no data available 4

22 Provide Reliable Service & Infrastructure: 5 Year Running Average Capital Reinvestment / Replacement Value Wastewater Collection Systems Minimum Maximum Median PG.23%.17%.18%.22% f'.21 % %.5% 1.% 1.5% Negative Values no data available 2.% 2.5%

23 Provide a Safe & Productive Workplace: # of Lost Hours due to Field Accidents/ 11, Field Labour Hours All Wastewater Systems Minimum Maximum Average PG Negative Values no data available 1

24 Demographics Oistributi on of Workforce by Age 35% All Wastewater Utilities I Group Average PG t 3% 31 % 3% 27% 25% 22% 22% 2% l l:1 7 1::: % 13% 1% i:11., 5%,o % 2 3 years 31 4 years 41 5 years 51 6 years 61 7 years Negative Values no data available

25 Opportunities for Improvement: % of Corrective Maintenance Hours I Total Maintenance Hours Wastewater Trunk and Collection Systems (214 Data) 1% Ill ::, I 411 C 8% I.!!,:: m :E.. Ill 6% {=. > > I' f ::, Q :I: 4% 411 u C Ill C 411 E j 2% 411 > z.. % I 1 > > n C) Q_.,.... Negative Values no data available Xaxis in order of increasing age

26 Preventative Maintenance: % of Le ngth CCTV Inspected Wastewater Trunk and Collection Systems (214 Data) 35% % ilo_t_afs..:g:..e_t _Le_n..:gt :..h_ of_s e_r_c_c_t_v_i_ns..:.pe _ ct_e_d_a_s_%_of_s..:y_s_te_mh 1 25%!. VI C 2% u 15% gi IIJ.J 1% ;.!( 5% <) () () 35% 3% E B ill >. ill 25% ill nl ' II> u II> 2% Q. ill.!: > 15% u 1%.. ; II> ill.c m C 5% II>.J u ei % t'! T n,_intc System"l Negative Values no data available Xaxis 111 order of 111aeas.ng length

27 Preventative Maintenance: 1% 8% Total Length of Sewer Cleaned I Total Sewer Length Wastewater Trunk and Collection Systems (214 Data) Total % Cleaned o Target length of system to receive preventative cleanjng, % 1% 6% Trunk System Negative Vales no data available Xuis in orckr of ineteu/ng lenglh

28 Preventative Maintenance: # of Blocked Sewers / 1 km Length Wastewater Collection Systems Minimum Maximum 5.9 Median PG Negative Values no data available

29 Questions?