FILMTEC Membrane Element Analysis

Transcription

1 FILMTEC Membrane Element Analysis January 2005 (This package includes the following information.) FILMTEC Membranes Warranty Evaluation Request Form FILMTEC Membranes DIRECTOR Services Price Sheet FILMTEC Membranes DIRECTOR Services Request Form Critical Element Information (CEI)

2 FILMTEC Membranes Warranty Evaluation & DIRECTOR Services Membrane Element Analysis This Membrane Element Analysis is provided for your convenience as part of Warranty Evaluation and DIRECTOR SM Services. Within this package you will find complete instructions for sending an element for analysis, including labeling, packaging, ordering, and shipping. FilmTec Corporation 1 offers membrane element testing services for performance checking and troubleshooting purposes to validate a warranty claim for your reverse osmosis or nanofiltration system. For warranty evaluation: FILMTEC TM elements will be analyzed to check the validity of a warranty claim, in which case the analysis will be free of charge. If the return elements are proven defective, replacements or credit will be issued in accordance with the relevant warranty information bulletin. Elements not found defective will be returned to the buyer freight collect, followed by a written report. If destructive testing is necessary for warranty verification, the customer will be contacted for autopsy approval. In case the claim is rejected, further analysis can be offered to determine the cause of failure. In this case, the analysis will be charged according to the DIRECTOR Services price list. 1 FilmTec Corporation is a wholly owned subsidiary of The Dow Chemical Company Page 2 of 10 * Trademark of The Dow Chemical Company Form

3 FILMTEC Membranes Warranty Evaluation Request Form An RA number must be obtained before elements are returned. The form must be filled in completely in order to receive an RA number. An RA number will be supplied when you send this form to: (by ) Any non-warranty work will result in a charge for service, but you will be notified first. Name: Company: Plant Name: Address: Send Results To: Name: Company: Address: Send Invoice To: Phone: Fax: te: Phone: Fax: Returning membrane element(s) for: (Please select one) Warranty Claim: If a destructive autopsy is needed, do you give approval? Restock: (20% restocking fee) Reason : Product model name: Number of membrane(s) to return: (Minimum of 2 recommended) Potential number of membranes affected: Serial number(s): Membrane / membrane system symptom and background information: The membrane or membrane system has: High flow, Low flow, rmal flow The membrane or membrane system has: Good rejection, Poor rejection Number of months the membrane element(s) in operation/service: Please share other symptoms and/or pertinent information such as system design, pretreatment, feed water source, operating conditions, and the position of membrane in your system, etc.: Page 3 of 10 * Trademark of The Dow Chemical Company Form

4 For DIRECTOR Services: FilmTec Corporation offers membrane element testing services to its customers for a nominal fee. FILMTEC elements can be tested to determine their suitability for continued operation or to troubleshoot problems in your reverse osmosis or nanofiltration system. In addition to test results, you will receive a complete report with a description of the tests performed and the implications of the test results on your operation. The following information included in this package will help you initiate the element testing process: DIRECTOR Services Price Sheet Available Testing Services for Membrane Elements DIRECTOR Services Request Form (including the CEI form) FILMTEC Membranes DIRECTOR Services Price Sheet Standard test packages Packages Service Package 1 Recommended for large membrane systems for which a complete element analysis is needed (Physical inspection, Element probing, Performance testing, Element autopsy, Surface analysis by ICP (inductively coupled plasma emission spectroscopy)) Service Package 2 Recommended for membrane systems for which an analysis of membrane condition or mode of failure is needed (Physical inspection, Performance testing, Element autopsy) Service Package 3 Recommended for Home Drinking Water elements (Physical inspection, Element autopsy) Additional Services Available: Price per Sample (U.S. dollars) $1, $ $ Cleaning Evaluation (in combination with any of the above packages) $ Oxidative Testing by ESCA (Electron Spectroscopy for $ Chemical Analysis) X-ray Evaluation for up to 4 samples $ Water Analysis $ Service notes: Pricing is valid for FILMTEC elements. A performance test is highly recommended before an autopsy is performed, although not required. Standard services require approximately 5 weeks to complete from time of receipt of elements and purchase order number at FilmTec Corporation. The formal written report indicating the results and recommendations will follow within the standard 5- week time frame via /mail/fax to one location of the client s choice. Special requests will vary; please consult your Dow Representative for cost estimates and timing. Payment terms for all service items are Net 30 Days. FilmTec s standard terms and conditions apply. A CUSTOMER S EXCLUSIVE REMEDY FOR ALL CLAIMS (INCLUDING BREACH OF WARRANTY, NEGLIGENCE AND STRICT LIABILITY) RELATED TO THESE SERVICES IS LIMITED TO A REFUND OF THE PRICE PAID FOR THE SERVICE WHICH IS THE SUBJECT OF THE CLAIM. NEITHER FILMTEC CORPORATION NOR THE DOW CHEMICAL COMPANY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES. Page 4 of 10 * Trademark of The Dow Chemical Company Form

5 Available Testing Services For DIRECTOR Services FilmTec Corporation offers membrane element testing services to its customers for a nominal fee. FILMTEC elements can be tested to determine suitability for continued operation or to troubleshoot problems in your reverse osmosis or nanofiltration system. The following testing services are available: Physical Inspection of Element: This is a non-destructive test to observe the physical integrity of the element and visually identify potential foulants. This test is used to help the technician determine what steps to take in fully analyzing element performance. All elements are visually inspected noting any differences from a new product. Performance Testing: A performance test is highly recommended before an autopsy is performed, although not required. This is a non-destructive test, used to determine how the element is performing at standard test conditions. This test determines element operating performance, with a comparison of typical properties and original production test data (when available, not applicable to dry product). Cleaning Recommendations: Evaluation of the visual inspection, as well as the performance test, indicates to the technician what type of cleaning is likely to be most effective. If the first cleaning is unsuccessful, further cleanings can be instituted using different chemicals to improve performance. A performance test is run after each cleaning to evaluate the degree of success. Price for cleaning evaluation includes one cleaning cycle and one performance test and does not apply to each cleaning procedure. Element Autopsy: A destructive test, an autopsy requires the element to be cut lengthwise to allow the membrane to be unrolled. The element is unrolled carefully so as to not damage the membrane surface. The surface is fully examined and sprayed with cleaning chemicals to check for reaction. Oxidative Testing: Dye Test/Fujiwara A dye test or Fujiwara test can be performed to determine if the membrane has been oxidized. A dye test requires dropping a small quantity of a dye solution on the membrane surface. The dye will adhere readily to support material that has been oxidized, due to damage in the membrane barrier layer. These damaged areas will appear as bright pink spots. The dye will not adhere to undamaged membrane. A Fujiwara test involves a test solution of pyridine and sodium hydroxide in which small coupons of membrane are put in the solution and heated. A positive response is indicated by a red or pink color in the pyridine layer, indicating that the membrane has been oxidized by chlorine or halogens. These are destructive tests. Oxidative Testing: ESCA (Electron Spectroscopy for Chemical Analysis): This test identifies impurities organically bound to the membrane surface. It is predominantly used to identify the source of oxidation and is a destructive test. Because the composition of the membrane is known, anything else remaining on the surface indicates that oxidation of the membrane has occurred. This is a more thorough test than the oxidative dye test or Fujiwara, and therefore, requires a longer lead time. Analytical Testing: This is a destructive test. Two types of analytical testing can be done including inorganic testing, such as Inductively Coupled Plasma (ICP) Emission Spectroscopy, which helps identify specific metals on the membrane surface, as well as silica testing. Organic Testing is measured by Total Organic Carbon (TOC) readings from foulants extracted from the surface. Organic Testing is used only for total TOC count. Specific organics cannot be identified. Water Analysis: A full water analysis is available with specific breakdown and balance of cations/anions, ph, silica, metals, and TOC counts. Water samples must be sent in proper containers. Additional tests are available, based on your specific needs. Please contact your Dow Representative for pricing and availability. Page 5 of 10 * Trademark of The Dow Chemical Company Form

6 FILMTEC Membranes DIRECTOR Services Request Form An RA (Return Authorization) number must be obtained before elements are returned. The form must be filled in completely in order to receive an RA number. An RA number will be supplied when you send this form to: (by ) Name: Company: Plant Name: Address: Send Results To: Name: Company: Address: Send Invoice To: Phone: Fax: te: Phone: Fax: Product model name: Number of membrane(s) to return: Serial number(s): DIRECTOR Services Options A purchase order (P.O.) number is required for all other countries.) Option 1: Credit card number: Expiration date Credit card type Option 2: Purchase Order (P.O.) number: Standard Test Packages for DIRECTOR Services: (Price in U.S. dollars) Service package 1 (Complete analysis of large membrane element): Charge $1,250 Service package 2 (Physical inspection, performance test, and autopsy): Charge $300 Service package 3 (For home drinking water membrane element): Charge $100 Water analysis per sample: Charge $300 Oxidative testing by ESCA (Electron Spectroscopy for Chemical Analysis) per sample: Charge $300 X-ray (fluorescence) evaluation up to 4 samples: Charge $100 Other (specify): The CEI (Critical Element Information) form below must be completed. Page 6 of 10 * Trademark of The Dow Chemical Company Form

7 Critical Element Information (CEI) We recommend that this document is filled out as much as possible. It enables FilmTec to prepare a more detailed Director Services Report. 1. Element details Model: Serial number A xxxxxx A xxxxxxx Location within system Example: 1 st element in stage 1 from RO unit A Last element of stage 2 from RO unit B 2. Feed water source City water Well water Sea water, open intake Sea water, beach well Lake River Canal Tertiary Effluent Other, please specify: 3. Pretreatment Sodium hypochlorite Chloramines Chlorine dioxide Ozone Clarifier Lime softening Multi media filter Gravity sand filter Pressure sand filter Green sand filter Activated carbon filter Ultra filtration Micro filtration (membranes) Feedwater heatexchanger Cartridge filter Pore size: um Exchange frequency: Softening by ion exchange resin Dealkaization by ion exchange resin Other: please specify 4. Chemicals used in pretreatment Chlorine residual Feed point: Dose rate: ppm residual prior to neutralization Bisulfite: Feed point: ppm Flocculants/coagulants On-line shock dosing alum PAC Feed point: Dose rate: Product name: Dose rate: Frequency: Ferric chloride Ferric sulfate Feed point: Dose rate: Organic polymer Product name: Feed point: Dose rate: Page 7 of 10 * Trademark of The Dow Chemical Company Form

8 Sulfuric acid Acidification To ph: Hydrochloric acid Other Please indicate: Antiscalant Product name: Dose rate: Feed point: Is antiscalant diluted? What kind of water is used for dilution? RO permeate City water RO feed water Other, please specify: How often is a new solution of antiscalant prepared? 5. RO/NF design Number of trains: 5.1 Configuration Number of stage: Number of pressure vessels in each stage: Number of elements per pressure vessel: Membrane element type: Start-up date RO/NF system: Permeate flow recovery: 5.2 Permeate application Potable water Boiler feed water Irrigation water Process water Other: 6. RO/NF operation Is the RO/NF unit in continuous operation? How often is the RO/NF system shutdown (time/day, length of shutdown, hours/day) Is a flush carried out prior to shutdown? What kind of water is used for the flush? Raw feed water Permeate Pretreated water Other, 7. Comments on current operation and performance trend Permeate quality: Permeate flow: Pressure drop: Cleaning frequency: Other: Page 8 of 10 * Trademark of The Dow Chemical Company Form

9 8. Feed water, concentrate, permeate analysis Temperature ( F or C) ph raw water Feed water SDI ph feed water Units: mg/l ion meq/l ppm CaCO3 Other, please specify Please attach water analysis reports when available. 9. Cleaning What is the reason for cleaning? Are stages cleaned separately? Is cleaning solution heated? Is CIP unit equipped with cleaning pump? Is ICP unit equipped with cartridge filters? Which cleaning method is applied? Please specify: acid, please specify which product alkaline, please specify which biocide, please specify which product other, please specify which product Pressure drop increases Salt passage increases Permeate flow decline Other, please specify Please indicate in which order the cleaning chemicals are applied: Example: alkaline followed by acid. RO permeate flush after each cleaning. Please describe the cleaning procedure: What kind of water is used for the dilution of the cleaning chemicals? RO permeate RO/NF feed water NF permeate City water Raw water Other, please specify: What is the flow rate during cleaning? Please indicate which unit: gpm m3/hr Other, please specify which unit Stage 1: Stage 2: Stage 3: Other: Page 9 of 10 * Trademark of The Dow Chemical Company Form

10 Dow Liquid Separations Offices. For more information call Dow Liquid Separations: Dow Europe Dow Customer Information Group Liquid Separations Prins Boudewijnlaan 41 B-2650 Edegem Belgium Tel Tel Fax dowcig@dow.com Dow Pacific (except China) Dow Chemical Malaysia Liquid Separations Level 6, CP Tower, Jalan 16/11 Pusat Dagang Section 16 Petaling Jaya, Selangor Malaysia Tel Tel Fax Fax Dow China Liquid Separations Tel Fax Dow Latin America Dow Quimica S.A. Liquid Separations Rua Alexandre Dumas, 1671 Sao Paulo SP Brazil CEP Tel Fax Dow rth America The Dow Chemical Company Liquid Separations Customer Information Group P.O. Box 1206 Midland, MI USA Tel Fax (989) Internet Toll-free telephone number for the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, The Netherlands, rway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom tice: freedom from any patent owned by Seller or others is to be inferred. Because use conditions and applicable laws may differ from one location to another and may change with time, Customer is responsible for determining whether products and the information in this document are appropriate for Customer s use and for ensuring that Customer s workplace and disposal practices are in compliance with applicable laws and other governmental enactments. Seller assumes no obligation or liability for the information in this document. NO WARRANTIES ARE GIVEN; ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED. Page 10 of 10 *Trademark of The Dow Chemical Company Form