Refuse collection performance indicator standings 2013/14 : Family group report. Performance indicator

Transcription

1 Refuse collection performance indicator standings 2013/14 : Family report Family R4 Key performance indicators PI 01c - Cost of refuse collection per household (excluding landfill tax & waste disposal) PI 02c - Cost of refuse collection per household (excluding landfill tax & waste disposal and CEC) PI 03a - Net cost of recycling per household PI 03b - Tonnes of domestic waste sent for recycling per household PI 03c - Kg of domestic waste sent for recyling per head of population PI 03d - Cost of recycling per household covered by kerbside recycling collections PI 03e - Tonnes of domestic waste recycled per household PI 03f - Kg of domestic waste recycled per head of population PI 11 - Percentage of households covered by kerbside recycling collections % 99.76% 98.50% % % PI 12a - Percentage of total waste collected which is sent for recycling % 40.97% 17.93% 52.64% % % PI 12b - Percentage of household waste collected which is composted % 15.98% 7.08% 19.67% 23.85% PI 12c - Percentage recovery of energy from waste collected (England and Scotland; Unitary only) % 28.62% 0.51% 58.58% PI 12g - Percentage recovery of energy from waste collected (Wales only) % 0.00% 0.00% PI 12f - Percentage of total waste collected which was recycled % 39.61% 17.93% 48.22% % % PI 17 - Customer satisfaction surveys PI 32a - Kg of residual waste sent to landfill per annum per head of population (Unitary only) PI 32d - Kg of residual waste sent to landfill per annum per household (Unitary only Notes: a. The authority will only be ranked in family if it has shown an output / score within the set parameters for the performance indicator. b. / percentile s are only shown for those performance indicators for which there is a desirable achievement. c. s are only shown for those performance indicators for which there are a minimum of 8 outputs / scores within the set parameters.

2 Refuse collection performance indicator standings 2013/14 : Family report Family R4 Other cost performance indicators PI 01d - Cost of refuse collection per head of population (excluding landfill tax & waste disposal) PI 02d - Cost of refuse collection per head of population (excluding landfill tax & waste disposal and CEC) PI 08b - Total labour costs as a percentage of total expenditure (excluding % 45.90% 37.25% 44.89% PI 10b - Transport costs as a percentage of total expenditure (excluding waste disposal costs) % 24.97% 16.66% 16.66% PI 18b - Front line labour costs as percentage of total expenditure (excluding % 40.58% 31.43% 41.25% PI 29b - Central establishment charges as a percentage of total expenditure (excluding % 6.77% 1.90% 3.45% PI 30 - Average cost per front line vehicle 9 98,082 67,882 43,298 98, , ,311 PI 31a - Cost of recycling per tonne (tonnes sent for recycling) PI 31b - Cost of recycling per tonne (tonnes actually recycled) PI 07 - Trade waste - operational recovery ratio % 87.09% 46.55% 82.61% % % PI 27 - Cost per household excluding trade waste costs PI 37 - Cost of domestic waste disposal per household PI 38 - Cost of municipal waste disposal per household Efficiency performance indicators PI 22a - Missed collections per 100,000 collections PI 22b - Missed collections per 100,000 collections (April - Sept) PI 04a - Trade waste contracts as a percentage of available et % 29.61% 19.25% 27.08% % PI 04b - Number of trade waste agreements for recycling (free or charged) 10 2, , , ,968 PI 04c - Percentage change in trade waste contracts % -6.09% % 6.29% 8.99% PI 34 - Average number of lifts per collection round 9 1,743 1, , , ,675 PI 35 - Litres of fuel used annually in refuse collection vehicles per 1,000 head of population PI 20a - Staff absence (all employees) % 6.19% 2.11% 12.17% % % PI 20b - Staff absence - days lost per FTE (Scotland only)

3 Refuse collection performance indicator standings 2013/14 : Family report Family R4 Other Recycling performance indicators PI 32b - Percentage of household waste sent to landfill per annum (England and Scotland; Unitary only) % 37.78% 5.48% 5.77% PI 32c - Percentage of municipal waste sent to landfill per annum (Wales only) % 57.02% 40.36% 40.36% % PI 26 - Kerbside recycling recovered per property (kgs) PI 12d - Percentage recycled organic waste which constitutes garden waste % 53.22% 5.70% PI 12e - Percentage recycled organic waste which constitutes food waste % 14.89% 14.89% Customer Services performance indicators PI 15 - Quality assurance and consultation process PI 16 - Human resources and people management PI 33 - Community / customer surveys undertaken % 84.11% 75.00% 75.00% % %

4 Refuse collection performance indicator standings 2013/14 : whole report Key performance indicators PI 01c - Cost of refuse collection per household (excluding landfill tax & waste disposal) PI 02c - Cost of refuse collection per household (excluding landfill tax & waste disposal and CEC) PI 03a - Net cost of recycling per household PI 03b - Tonnes of domestic waste sent for recycling per household PI 03c - Kg of domestic waste sent for recyling per head of population PI 03d - Cost of recycling per household covered by kerbside recycling collections PI 03e - Tonnes of domestic waste recycled per household PI 03f - Kg of domestic waste recycled per head of population PI 11 - Percentage of households covered by kerbside recycling collections % 98.52% 89.61% % % PI 12a - Percentage of total waste collected which is sent for recycling % 41.43% 17.93% 52.64% % % PI 12b - Percentage of household waste collected which is composted % 17.11% 4.33% 20.78% 25.16% PI 12c - Percentage recovery of energy from waste collected (England and Scotland; Unitary only) % 30.34% 0.32% 54.67% 65.24% PI 12g - Percentage recovery of energy from waste collected (Wales only) % 0.00% 0.00% PI 12f - Percentage of total waste collected which was recycled % 40.61% 17.93% 48.22% % % PI 17 - Customer satisfaction surveys % 0.00% 0.00% PI 32a - Kg of residual waste sent to landfill per annum per head of population (Unitary only) PI 32d - Kg of residual waste sent to landfill per annum per household (Unitary only Notes: a. The authority will only be ranked in if it has shown an output / score within the set parameters for the performance indicator. b. / percentile s are only shown for those performance indicators for which there is a desirable achievement. c. s are only shown for those performance indicators for which there are a minimum of 8 outputs / scores within the set parameters.

5 Refuse collection performance indicator standings 2013/14 : whole report Other cost performance indicators PI 01d - Cost of refuse collection per head of population (excluding landfill tax & waste disposal) PI 02d - Cost of refuse collection per head of population (excluding landfill tax & waste disposal and CEC) PI 08b - Total labour costs as a percentage of total expenditure (excluding 38 62% 47% 20% 45% PI 10b - Transport costs as a percentage of total expenditure (excluding waste disposal costs) 37 43% 27% 16% 17% PI 18b - Front line labour costs as percentage of total expenditure (excluding % 41.79% 26.88% 41.25% PI 29b - Central establishment charges as a percentage of total expenditure (excluding % 6.21% 1.82% 3.45% PI 30 - Average cost per front line vehicle 34 98,082 62,131 28,615 98, , ,061 PI 31a - Cost of recycling per tonne (tonnes sent for recycling) PI 31b - Cost of recycling per tonne (tonnes actually recycled) PI 07 - Trade waste - operational recovery ratio % % 46.55% 82.61% % % PI 27 - Cost per household excluding trade waste costs PI 37 - Cost of domestic waste disposal per household PI 38 - Cost of municipal waste disposal per household Efficiency performance indicators PI 22a - Missed collections per 100,000 collections PI 22b - Missed collections per 100,000 collections (April - Sept) PI 04a - Trade waste contracts as a percentage of available et % 22.02% 3.66% 27.08% % % PI 04b - Number of trade waste agreements for recycling (free or charged) 37 2, , ,062 PI 04c - Percentage change in trade waste contracts % -2.44% % 5.89% 12.39% PI 34 - Average number of lifts per collection round 29 1,786 1, , , ,724 PI 35 - Litres of fuel used annually in refuse collection vehicles per 1,000 head of population PI 20a - Staff absence (all employees) % 6.18% 0.94% 12.17% % % PI 20b - Staff absence - days lost per FTE (Scotland only)

6 Refuse collection performance indicator standings 2013/14 : whole report Other Recycling performance indicators PI 32b - Percentage of household waste sent to landfill per annum (England and Scotland; Unitary only) % 33.81% 0.35% 8.03% 5.53% PI 32c - Percentage of municipal waste sent to landfill per annum (Wales only) % 50.53% 5.24% 40.36% % % PI 26 - Kerbside recycling recovered per property (kgs) PI 12d - Percentage recycled organic waste which constitutes garden waste % 66.82% 0.20% PI 12e - Percentage recycled organic waste which constitutes food waste % 19.06% 3.28% Customer Services performance indicators PI 15 - Quality assurance and consultation process PI 16 - Human resources and people management PI 33 - Community / customer surveys undertaken % 86.15% 71.00% 75.00% % %