JOB DETAILS. Post Title: Assistant IT Support Engineer (Distributed Systems) School/Department: Information Systems Aston (ISA)

Transcription

1 JOB DETALS Post Title: Assistant T Support Engineer (Distributed Systems) School/Department: nformation Systems Aston (SA) Reference Number: R Closing date: 5 th April 2013 (UK Midnight) Assessment Tests: 23 rd April 2013 nterview date:29 th April 2013 Contents: Role description 2 Person specification 3 Outline terms and conditions of appointment 4 Further advice, equal opportunities statement and data protection 5

2 ROLE DESCRPTON Post title: Job Purpose Train, assist and advise academic staff, students and researchers on CT related issues within the context of the environment in which each school/subject area operates. MAJOR ACTVTES AND RESPONSBLTES: Provide on-site, telephone and electronic support to academic staff and students working across the university. Ensure effective communication is applied to respond to particular needs, sometimes at short notice. Provide assistance in training, and advising academic staff, students and researchers on CT related issues within the context of the environment in which each school/subject area operates. Support the University Teaching Programmes in CT related subjects, as appropriate. Assist in preparing and presenting formal classes, supervise computer laboratories and support tutorial classes in liaison with academic staff in the University, as directed by Associate T Director- Support. When directed, attend meetings and other relevant gatherings with Schools to gain an understanding of particular needs, and provide on-going advice and CT awareness to Schools staff (in liaison with other relevant experts within SA). Working with functional support (Card Centre, Student Printing), deal with maintenance of printers in local use, providing toner and paper as necessary, and providing subsequent support. Provide advice and assistance in staffing the SA Functional Support facilities (Card Centre, Student Printing). When required, provide assistance to and participate in projects conducted by Direct Services or other SA teams as directed by Associate T Director-Support. Ensure that there is effective documentation at all times so that work may be shared with other Direct Service staff. Engage in cross-functional teamwork with other members of SA to ensure that a complete service is provided to customers. Participate in the development and implementation of PC laboratory images. Operate in SA helpdesk and respond to Help Desk calls and other contact from customers, speedily and professionally, in accordance with escalation procedures set out by the Service Desk Manager and Associate T Director-Support. When required check computer laboratories and ensure that all T equipment in Computer labs are operational. Assist in preparing the inventory of the Aston University T equipments. Provide all services outlined in this job description on-site (face-to-face), over the telephone, or electronic means as necessary. Attend proposed training and learning courses as necessary. Keep up to date with CT technology and other relevant areas of change through formal and informal means. Undertake any other tasks as appropriate to the grade of this post as may be designated by the Associate T Director-Support. 2

3 PERSON SPECFCATON MOA = Method of assessment Application Form (AF) nterview () Presentation (P) ESSENTAL Education/Qualifications HND or equivalent experience MOA Experience Aptitudes and Skills Experience Substantial experience in a customer focussed support role, supporting Desktop PCs and other related CT equipment. Substantial experience in delivering secure, resilient and responsive services to a satisfied customer base environment. Successful track record of enjoying a positive working relationship with peers, subordinates, line manager and customers. Excellent knowledge of Windows XP, Windows 7 and Antivirus applications Good working knowledge of Linux, Mac OS/X, Network (TCP/P, Firewall, Wireless, Security) and Active Directory. Excellent communication and interpersonal skills. Excellent knowledge and capability to support Desk Top PCs and other related CT equipment. A strong service ethic and a commitment to service quality, as well as a can do attitude to work. Ability to work in a team and offer practical solutions Polite and professional behaviour combined with a flexible approach to duties. DESRABLE Teaching, Learning and Research support experience in an educational environment MOA Aptitudes/Skills Knowledge of a modern modular high-level language C and/or C++, Java VB or other languages. Knowledge of SCCM, Symantec Ghost Solution Suite Ghost, Deep Freeze 3

4 OUTLNE TERMS AND CONDTONS OF THE APPONTMENT Term of appointment: Continuing appointments are offered. The appointment is Grade 7 and the salary range for this grade is 24,049-28,685 per annum. Holiday entitlement: Holiday entitlement is 30 days per annum. The English Public Holidays and University Closure Days are in addition. Pension: Performance related pay: Qualifications: Relocation: Medical examination: Eligibility to work in the UK: Document checks: Eligible staff are offered a defined benefit pension with the Universities Superannuation Scheme (USS). n addition to the basic salary, the University operates a PRP scheme. Awards are determined on an annual basis. Successful candidates will be required to produce evidence of their qualifications upon joining the University. Newly-appointed staff are required to establish their homes within reasonable daily travelling distance to and from the University. The University operates a relocation scheme to assist newly-appointed staff in meeting this requirement. Full details of the relocation scheme are included with offers of appointment. t is a condition of appointment that newly-appointed staff receive medical clearance from the University s Health Centre. Candidates who are not citizens of the United Kingdom, or of another EEA member country, should ensure that they meet the requirements of one of the 5 tiers of the immigration points based system. Candidates should check their eligibility to enter or remain in the UK in advance of making any job application using the points-based calculator on the UK Border & mmigration Agency (UKBA) website. f you do not meet the minimum points requirement, you will not be able to work in the UK and any application for employment would be unsuccessful. As a result of the implementation of sections 15 to 26 of the mmigration, Asylum and Nationality 2006 Act on 29 February 2008, the University requires all prospective and, in some cases, current employees, to provide documentation to verify their eligibility to work in the UK. Further information about these requirements can be found on the UK Border Agency website. Full details of the salary scales, terms and conditions of service and associated policies and procedures are available on the recruitment website. 4

5 FURTHER ADVCE Please contact Dr Morteza Alamolhoda Associate T Director Support, for an informal discussion about the post. Tel: +44(0) s.m.alamolhoda@aston.ac.uk f you would like information on the progress of your application, or advice on any aspect of the appointment process generally, or the terms and conditions of service, please do not hesitate to contact: Anne-Marie Lokwiya HR Advisor +44 (0) a.lokwiya@aston.ac.uk Sarah Taylor HR Assistant +44 (0) s.l.taylor@aston.ac.uk EQUAL OPPORTUNTES STATEMENT Aston University undertakes to promote equality and diversity within the University Community in all aspects of its work. Further, it aims to ensure through its admissions policies for students and its recruitment and selection processes for staff that it encourages applications from all groups represented in the wider community at a local, national and international level. The University will endeavour not to discriminate unfairly or illegally, directly or indirectly, against students or potential students, staff or potential staff. This commitment applies to all functions of the University and to any stage of an individual s career at Aston. For further details of policies and codes of practice on race, gender, disability, religion and belief, sexual orientation and age see: An Equal Opportunities Monitoring Form is included with the application form. DATA PROTECTON ACT 1998 Your application will only be used to inform the selection process, unless you are successful, in which case it will form the basis of your personal record with the University which may be stored in manual and/or electronic files. nformation in statistical form on present and former employees is given to appropriate outside bodies. Data you provide on the Equal Opportunities Monitoring Form will be included in a general database, for statistical monitoring purposes enabling the University to monitor the effectiveness of its Policy, Code of Practice and Guidelines on Equal Opportunities in Employment. ndividuals will not be identified by name. 5