SKILLS SOLUTIONS Youth

Transcription

1 SKILLS SOLUTIONS Youth Purpose Our Skills Solutions process for youth is designed to help youth engage in meaningful activities that increase their basic skills, allow them to attain an educational credential, and connect them to higher education and/or work opportunities. Major Functions of the Youth Skills Solutions Group Assessing Planning Managing cases Counseling Tracking and documenting 1

2 Service Need (Youth) 1 One-on-one Orientation Initial Assessment Eligibility? Yes Comprehensive Assessment Develop ISP Provide Services No 3 8 Case Management Customer Maintaining Current Path? Yes No Refer to Customer Sol./Staffing Sol. or CBO 9 Enter Employment or Attain Degree or Credential 10 Exit/Follow Up Self-Sufficiency 2 Staffing Solutions - Youth SOP

3 SKILLS SOLUTIONS Youth Process Trigger Event: Youth customer walks in seeking assistance. 1. Provide a one-on-one orientation. 2. Conduct an initial assessment of the customer s needs. 3. Determine the customer s eligibility for services. 4. Conduct a comprehensive assessment. 5. Develop an Individual Service Plan (ISP). 6. Provide services. 7. Conduct ongoing case management. 8. Determine if the customer is maintaining current path. 9. Verify and record attainment of degree or credential. 10. Exit/follow up with customer. Result: The customer is self-sufficient. 3

4 SKILLS SOLUTIONS Youth Standard Operating Procedures 1. Provide a one-on-one orientation. Greet youth customers when they enter the center (including recruits, referrals from high school counselors, and agency referrals such as DARS, HHSC, MMR, or juvenile court). Welcome the customer. Smile, make eye contact, and show the customer you are happy to see him/ her. Conduct the Youth Orientation PowerPoint presentation to provide information about youth services and individualized program components. This can be one-on-one or in very small groups at your desk or in the classroom with larger groups. Conduct a quick assessment of customer needs. Ask: What brought you in today? Have you been here before? How did you hear about us (outreach or referral)? Ask customers to complete the Initial Information Form (also known as the Pre- Application). Name Address Date of birth SS# Contact numbers Selective Service information Last school attended Last grade completed Enter customer information in TWIST. Use the TWIST Data Entry Guidelines for help. NOTE: Only tabs on Intake Common 4 Staffing Solutions - Youth SOP

5 Document actions taken. WORKFORCE SOLUTIONS Standard Operating Procedures Enter case notes in TWIST. Enter Service code 30 (Orientation). Fund One-stop in TWIST. 2. Conduct an initial assessment of customer needs. Provide a brief verbal summary of how Workforce Solutions services might benefit this particular individual. Begin a discussion to make an initial assessment of customer needs. Ask openended questions like: How do you think we can help you? What sounds appealing? What have you been doing with your life? What would you like to change or do differently? Determine appropriate routing of customer for services. Discuss customer s self-stated needs and provide information about quality referrals to community service entities. Determine customer interest in any of these service components and make referrals to services or community service entities as appropriate. Document actions taken in TWIST. Enter case notes. Enter Service code 30 (Orientation). If referral is made, complete the Referral tab. Make a pre-determination of eligibility for WIA-funded services and identify potential youth barriers. Ask questions like: How large is your family? What is your family s annual income? What do your parents do? What challenges or obstacles may present you from achieving your goals? Tell me about your school experience. Use the information gathered from the Initial Information Form and reference the WIA Youth Income Guidelines Chart. 5

6 Advise customer of documents required to prove eligibility criteria: Income paycheck stubs, Employer Verification form, self-certification Age Birth certificate Selective Service, if applicable Internet verification Citizenship Advise customer of documents required to prove at least one youth barrier: Basic skill deficiencies TABE Incomplete high school education School withdrawal form Foster child Court order for temporary/permanent court ward First generation college student Written applicant statement Migrant Migrant Verification Form Resident of Colonia Written applicant statement Incarcerated parent Proof of incarceration or court order Offender court order Teen parent Child s birth certificate or proof of current pregnancy NOTE: Is customer suitable? 3. Determine the customer's eligibility for services. If customer HAS all required eligibility documentation, collect and copy. Review intake-required forms with customer and obtain customer signatures as appropriate. EEO Emergency & Liability Form Release of Information Form Program Orientation Form Parental Consent Form Participant Consent Form Verify that documentation proves eligibility. If youth customer is pre-determined to be ineligible for WIA-Youth fund expenditures, describe the availability of universal customer services at Workforce Solutions. Discuss customer s self-stated needs and provide information about quality referrals to community service entities. Determine customer interest in any of these service components and make referrals to services or community service entities as appropriate. 6 Staffing Solutions - Youth SOP

7 Examples of outside referral entities include: Educational referrals Texas State Technical College (TSTC) liaison, One- Stop Multi-Charter School, Mujeras Unidas GED, South Texas College (STC), University of Texas Pan America (UTPA), Region 1, Weslaco Library evening GED classes, TRA, Sylvan Learning Centers Job placement referrals WIT job referrals, employer hiring events at workforce center, job fairs Situationally-specific support service referrals, Willacy-Cameron Multi- Service, Housing Authority, Motivational Educational Training (MET), Dress for Success Counseling referrals Battered women s shelter, local counselors who are Medicaid eligible, drug treatment facilities, etc. If customer does NOT have required documentation, make an appointment for him/her to return with the documents. Provide the customer with a written list of documents needed and your business card. Collect all required documentation upon the customer's scheduled return, and verify the documentation proves eligibility. Reference the WIA Documentation Log. Create a hard copy file for collected documentation. Revisit and ensure all Intake Common Tabs are populated. Open Program Detail and complete all appropriate tabs. Print the certified WIA application from TWIST and obtain all necessary signatures. Place the signed application in the customer s file. NOTE: Submit composed file to supervisor for review and approval. 4. Conduct a comprehensive assessment. Discuss the purpose of the Self-Evaluation Tool. Provide the customer with the Self-Evaluation Tool and ask the customer to complete it. Use the customer s completed Self-Evaluation Tool to facilitate a discussion of the customer s interests, needs, resources, and potential barriers to success. Ask questions like: When did you last attend school? What was school like for you? Can you tell me about where you live? 7

8 With whom do you live? How do you pay your bills or make ends meet? Describe your family to me. Where have you worked before? What type of work would you like to do? Is this something you would like to do in the future as a career? What do you want your life to look like in the future? What do you want to improve? What will it take for you to accomplish that? What stands in the way of you reaching your goals? If you never had to take another class and could wake up tomorrow morning doing anything you wanted for a job, what job would you be in? Is there anyone in your life you admire or who offers you encouragement? Check the local TABE testing schedule; make an appointment for the customer to take the TABE test. Discuss the results of the TABE with the customer. Identify customer strengths. Discuss educational development needs. Enter the TABE Survey results in TWIST Assessment Tab. Escort customer to a computer with Internet to take the OSCAR Assessment. Log customer in to Full Flight. Click on Self-Assessment. Click on "I want to do interest profile." Click on Interest Profiler. Direct customer to follow instructions on screen. When customer is finished, click on Review/Print Results. Print out results and review with customer. Compose the Customer Initial Assessment and enter in TWIST case notes using the title, "Initial Assessment." Open Service activity 08 in TWIST. 8 Staffing Solutions - Youth SOP

9 5. Develop an Individual Service Plan (ISP) Use the customer assessments to develop a service plan with the customer. Start by discussing strengths and opportunities for growth. Help the customer define and establish realistic and measurable goals. Determine time frames for each goal. Review available service options related to each goal. Identify action steps to accomplish each goal. Enter ISP goals and action steps on the Service Plan tab in TWIST. Print a copy for the customer. Print a copy for the file. Review and sign ISP with customer. Determine support service needs. Discuss barriers and/or need for additional resources to aid success. What is the customer going to do? What is Workforce Solutions going to provide? Summarize customer interaction in TWIST case notes and enter Service activity 68 under Service Tracking. NOTE: Remember that an ISP is an ongoing contract that should be re-evaluated and updated constantly. Monitor timeframes carefully so that youth do not feel overwhelmed or overly pressured. Reinforce positive steps toward each goal. Continue to assure youth customers that services are available on a routine basis when they are ready to take action steps. 6. Provide services. Refer customer to internal service providers as outlined in the ISP. Provide the customer a copy of the Workforce Services calendar and discuss locations and times of service delivery options the customer may want to use. 1. Youth Services WIA Internal Referral Options Leadership and Talent Development Occupational skills Work experience internships/apprenticeships Leadership activities Character development activities Mentoring opportunities (adult-to-youth, work experience, supervisory, professional, situational, peer-to-peer) 9

10 2. Educational Pathways GED preparation classes Business Access online GED (requires independent laptop) Texas Assessment of Knowledge and Skills (TAKS) remediation Preparation for college entrance exams ((SAT, ACT, etc.) General tutoring Read and Right (reading enhancement program) Workforce System Internal Referral Options Workforce Center workshops Access your WIT home page for a printout of the calendar of events in the center. Make recommendations to attend workshops as appropriate. ITA Complete the ITA form and give it and the customer s file to the manager. Job Corps Call the Job Corps representative and schedule an appointment for the customer. MET program Call the MET representative and schedule an appointment for the customer. Adult WIA Refer the customer to a Career Counselor. Child care services refer the customer to the onsite Child Care Advisor. Refer customer to external service provider, if appropriate. Describe availability of community services and assess customer interest in them. If appropriate, provide quality referrals to community service entities and/or other Workforce Solutions universal customer services. Educational referral TSTC liaison, One-Stop Multi-Charter School, Mujeras Unidas GED, STC, UTPA, Region 1, Weslaco Library evening GED classes, Sylvan Learning Centers Job placement Internet job search engines, newspaper want ads Situationally-specific support service referral Willacy-Cameron Multi- Service, Housing authority, MET, Dress for Success Counseling referral Women s shelter, local counselors who are Medicaid eligible, drug treatment facilities, etc. Document service provider, services, and appropriate service components in TWIST. 10 Staffing Solutions - Youth SOP

11 7. Conduct ongoing case management. Contact customer at least twice a month (once in person and once by phone). Document in TWIST: Status updates in case notes Performance outcomes Opening and closing of services, if necessary Maintain customer physical file. Contact customers enrolled in training (toward the attainment of a degree/ certificate or employer-recognized credential) monthly to evaluate progress and needs. Contact customers seeking employment monthly to assess job search progress and needs. Evaluate soft skill or hard skill training needs for securing employment. Include job search services. Continue monthly contact until the customer becomes employed. Contact underemployed customers monthly to evaluate employment search progress and define necessary steps toward becoming self-sufficient or more gainfully employed. Update the ISP in TWIST to include accomplishments, credential attainments, and/or support service needs. Update customer's service plan Update Intake Common Characteristics, if applicable Update Service Tracking tab with completion of service Enter any attainments in Performance Outcomes tab Enter case notes accordingly Contact customer on a monthly basis to inquire about educational progress and to assist/guide customer through any additional learning barriers and/or educational development needs he/she may have. Customers who are basic skills deficient in reading, math, and/or language should complete a post-tabe assessment test in the deficient subject areas. Deficient is defined as grade equivalent score of 8.9 or less. Note: The post-assessment must occur within 12 months following the customer s initial TABE test date. 11

12 Review and discuss the post-tabe assessment with the customer. Focus on successes and evaluate additional service needs. If customer is currently enrolled in post-secondary education, offer additional support services as needed, including related referrals, i.e., transportation assistance, child care, ITA, etc. Monitor progress throughout the entire period of post-secondary enrollment. If the customer is enrolled in a GED or high school education program, offer additional support services as needed, including related referrals. Monitor progress and attendance until the customer receives a diploma. Update the customer's record in TWIST to include accomplishments, credential attainments, and/or support service needs. Update customer's service plan Update Intake Common Characteristics, if applicable Update Service Tracking tab with completion of service Enter any attainments in Performance Outcomes tab Enter case notes accordingly 8. Determine if customer is maintaining current path. If YES, proceed. If NO, redevelop ISP. 9. Verify and record attainment of degree or credential or Entered Employment. Validate customer outcome (degree or employment verification). Document outcomes in TWIST case notes and performance outcome tab. Reference TWIST Data Entry Guidelines. Close corresponding service in TWIST as "Successful" with attainment date. Place supporting documentation in physical file. 10. Exit/Follow-up Exit Upon successful completion of the WIA program: Document all efforts to engage customer. Obtain any performance-related data and/or exclusion information. This includes notification to customer on exit of program. 12 Staffing Solutions - Youth SOP

13 Enter Exit date, Exit Reason code and Labor Force code in TWIST Program Detail. Complete the "Exit Request Form" and submit, with hard file, to management for approval. Include the printout of TWIST counselor notes detailing the summary of efforts and/or reason for exit request. Workforce center management will: Follow-Up Review "Exit Request Form" assuring all efforts to continously engage customer are documented and all performance-related data entry (credential attainment) has been completed in TWIST. Ensure all support services have been discontinued. Follow-up services for youth can include: Leadership development and support services Regular contact with the youth's employer, including assistance with work-related problems Securing better-paying jobs, career development, and furhter education Work-related peer support groups Adult mentoring Tracking employment progress after training Open service category 7/services 67 in TWIST. Enter Start Date as first day after Exit Date. Enter Planned End Date 12 months minus 1 day after start date. Maintain monthly contact with customer via phone or in person. Document status updates in TWIST case notes. Update TWIST Intake Common as necessary. Provide support services as needed. After 12 month anniversary of exit date service, close service 67 and send file to morgue. 13