Role profile. Basic information. Head of Digital Transformation Programme Delivery. Job title. Department. Strategy and People Management.

Transcription

1 Role profile Basic information Job title Head of Digital Transformation Programme Delivery Department Strategy and People Management Location London Reports to (Job Title) Director of People and Strategic Management Matrix manager if applicable (Job Title) Direct reports (Number or Not applicable) Overall people management responsibility (Number or Not applicable) Matrix management responsibility (Number or Not applicable) This is a senior post with authority from the Digital Programme Board (Directorate) to implement a corporate wide cultural transformation programme. It will have no line manage authority but will be expected to have influence to make things happen at the highest levels Budgetary responsibility (Amount or Not applicable) No central budget has been set aside as yet but this may change in the 2016/17 planning/ budgeting round Child protection clearance required (If applicable, Standard/Enhanced) Expected travel per annum Occasional Travel On call/unsocial hours 1

2 Role definition Role purpose The Head of Digital Transformation Programme Delivery will be responsible for moving the Digital Transformational Strategy from conception to reality. Working as a catalyst to bring the strategy to life allowing Christian Aid to tackle the digital future, this role will oversee the implementation of the programme, based on the agreed strategy. The post holder will influence at a senior level across the organisation to ensure the objectives of the programme are being met and organisational change is embedded. Role context Christian Aid is on a journey: transforming the way we use digital tools and skills for maximum impact in our work and in the world. Digital technology is already a key part of everything we do and the Digital Transformation programme aims help to the whole organisation to grow in digital confidence and curiosity. It brings together skills, tools and activities already within the organisation so that we can amplify insights, work more effectively together, learn from each other, as well as introducing and encouraging new approaches, technologies and habits. This role will be based within the Strategy and People Management department, but will be working closely with the Directorate and their departments to initiate and monitor projects, advise on direction, pace and resourcing, as well as develop context-and-location-sensitive content and techniques which will be most effective in helping staff to understand, adopt and act. Key outcomes The recommendations of the Digital Transformation Report have been delivered and embedded within the agreed timeframes resulting in Christian Aid being structurally and culturally fit for a digital future Clear delivery plan and key milestones developed and delivered through relevant stakeholders Digital Transformation Strategy and Working Groups established and met agreed objectives Regular reports made to Directorate/Digital Transformation Programme Board on progress Influenced and acting as a catalyst amongst key stakeholders to deliver objectives on time Role requirements Relationships External Working with other INGOs and external bodies where appropriate to learn from and influence the wider digital agenda on behalf of Christian Aid 2

3 Internal Working at a senior level to influence across all parts of the organisation to gather momentum for the approach and to ensure objectives are met. Key stakeholders will include all senior managers within SMG. This role will need to work closely with all functional heads including Heads of Departments, Strategic Business Development Partners and Head of ICT. Decision making They will have authority to oversee and manage the implementation of the Corporate Digital Transformation Programme. Translating strategy into operational reality. Delivery plan in place, but this role has authority to decide appropriate pace, stakeholder involvement, measurement and metrics required to deliver the strategy. Authority and Accountability for this role is held by the Directorate/ Digital Transformation Programme Board. Analytical skills Responsible for the implementation of a complex organisation wide initiative. Requiring an ability to continually analyse the current context, people and progress of the programme and adapting the plan accordingly. Devising creative, human centred solutions and problem solving to ensure objectives are met through available resources. This will require a responsive understanding of Christian Aid, its leadership, its culture, and its operations. Developing self and others Self-managed and proactive, responsible for creating and maintaining momentum for the Digital Transformation Programme s implementation. Authority to adapt the plan within the parameters of the Digital Transformation Strategy. Influencing indirectly but effectively across all teams using specialist skills including but not exclusively, change management, culture change, project management and agile working. 3

4 Person specification Applied skills/knowledge and expertise Essential Proven experience of managing similar large scale digital change programmes across a variety of organisations Knowledge of project management methodologies (SCRUM, Prince2, PMP etc) Ability to inspire a vision and purpose for the organisation. Experience of leading and managing change, building trust, handling conflict creatively. Proven experience of strategic thinking and leadership and of building internal stakeholder relationships and outstanding partnership working. Fully understands possibilities and challenges of digital approaches and agile technologies, able to conceptualise and converse with technical experts to communicate effectively and achieve results Exceptional written and spoken communication Experience of influencing and negotiating at a senior level Experience of working across large, complex and multi-departmental organisations A personable, natural networker who brings people with them with the ability to inspire and create momentum Quickly able to understand how the organisation works and adapt working style to meet those needs whilst also challenging assumptions Open minded proactive approach to working Desirable Experience of the Not for Profit/Charity sector Evidence of implementation of culture change programmes IT competency required Intermediate rising to expert where appropriate for the role such as MS Project or similar 4

5 Competency profile LEVEL 4: You are expected to be able to: Build partnerships Actively promote collaborative team working and break down barriers to effective crossorganisational working. Apply understanding of external political, professional and organisational relationships and dynamics to influence agendas and outcomes. Recognise when there are fundamental conflicts, acknowledging your own and others feelings and views and redirecting energy towards common goals. Seek out or create opportunities to establish new high-impact relationships, partnerships and collaborations. Communicate effectively Communicate a range of complex issues credibly with a range of audiences and handle difficult on-the-spot questions or challenges. Apply advanced influencing and negotiating skills to secure agreement. Promote and role model open communication across Christian Aid, regardless of hierarchy or departmental boundaries. Steward resources Look for new or different ways of delivering outcomes by bringing together internal and external resources and partnerships in the best way to achieve results. Actively monitor external partners and suppliers to ensure that Christian Aid s objectives are achievable within available resources. Be honest about resource constraints, saying no to unnecessary or excessive spending. Coordinate work where there are conflicting demands on time or other resources; negotiate resources, review progress and adapt resource requirements accordingly. Deliver results Plan for and review progress on multiple and complex projects involving cross-functional and/or geographically dispersed work groups. Take overall responsibility for ensuring objectives for own unit and department are achieved. Take a long-term strategic perspective, understanding which short-term decisions might compromise future options. Respond quickly and decisively under pressure to crisis or problems that affect others, making decisions that are evidence-based, realistic and balance short- and long-term impacts. Act cooperatively to implement decisions that have already been made even if you do not personally agree with them. Realise potential Act as a role model in developing, managing and supporting others. Match people s skills and abilities to work demands, taking into account organisational priorities as well as personal and career development needs. Challenge behaviour and actions which are contrary to Christian Aid s vision and values, and take appropriate and timely action. Strive for improvement Challenge others thinking to encourage more innovative approaches to problems. Take into account short-term versus long-term benefits, costs and risks in evaluating change options. Encourage responsible risk-taking, recognising that not every risk will pay off; when things don t go as planned, focus on lessons learnt rather than fault-finding. Keep abreast of, and contribute to, developing responses to challenges in the economic, political and social environment. Take a lead in promoting cutting-edge initiatives intended to enhance effectiveness and the 5

6 sharing of knowledge. DATE CREATED (dd/mm/yyyy) Further details of specific tasks and duties will be agreed with the line manager as part of the performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the job and its level of responsibility. This role profile is not prescriptive; it merely outlines the key behaviours the role-holder requires to be successful in the role; the key behaviours and responsibilities are subject to change. Any changes will be made in consultation with the role-holder. You will be expected to abide by the Code of Conduct, policies and procedures within Christian Aid which may be updated from time to time. You must be in sympathy with the aims, beliefs and values of Christian Aid as it seeks to work on relief, development and advocacy for poverty eradication. 6