Investing in Volunteers (IiV)

Transcription

1 Investing in Volunteers (IiV) Michael Scott IiV Manager (England)

2 Content What is IiV - origins and development Benefits Impact IiV Standard the 9 indicators Evidence to support assessment IiV process & delivery model Expectations & Support Questions?

3 What does high quality volunteering look like?

4 For the volunteer.. On-going support Role is manageable and flexible Clear boundaries and expectations Reward and recognition Responds to their individual motivations and needs Opportunities for learning and training Meaningful opportunities- A cause they believe in??

5 For the organisation Volunteering aligns with mission and vision- not just gap filling! Adds value Brings new skills, expertise, experience, perspectives and diversity Increases capacity and reach Engages people that believe in their cause (but perhaps not always!)

6 What is IiV? The UK quality standard for good practice in volunteer management QUALITY STANDARD INVESTING IN VOLUNTEERS An agreed level of quality Outlines what a volunteer involving organisation should be doing to reach a certain standard in volunteer management

7 Origins and development Wandsworth Volunteer Bureau No way of knowing if volunteers received good standard of management in placement organisations so developed the Standard 3 neighbouring London Boroughs Joined the Wandle Valley Partnership. 3 year pilot was successful Independent evaluation recommended Standard be rolled out across UK. Guardianship passed to the UK Volunteering Forum (UKVF). Successfully running since then, reviewed in 2009.

8 Based on three areas of volunteer management Recruiting & matching volunteers Planning for volunteer involvement Supporting & retaining volunteers IiV

9 Over 750 UK-wide Achievers! Local charities & community groups Public sector services National and UK wide charities 15 Students Unions 15 Age UK branches Over 20 NHS Trusts 30 Volunteer Centres PDSA, RVS, Christian Aid and Children s Society

10 Who is it for? ANY organisation that involves volunteers!

11 Benefits of IiV publicly demonstrate your organisation s commitment to volunteering and effective volunteer management; recruit and retain the right volunteers; increase your volunteers motivation and enhance their experience; encourage more people to volunteer with you; enhance your reputation in the local community and with potential funders; minimise any potential risks arising from involving volunteers.

12 Impact of IiV 2013 UK-wide impact survey by IVR (392 achievers) Overall satisfaction with process = 92% Positive impact on volunteering = 95% Impact on raising organisation profile = 82% Funding from statutory/voluntary sources = 24%

13 Achievers feedback IiV has been a fantastic process, which has helped to ensure best practice in our volunteering and improved the reputation of the organisation. - Liverpool Guild of Students - Going through the key IiV indicators has provided a very useful benchmark to help us continuously improve our performance across all aspects of volunteering. - Shelter IiV really helped focus our organisation. The staff and volunteers have benefitted by gaining a better understanding of best practice.

14 IiV Standard 9 indicators Planning for involvement Resource commitment Diversity Role development Protecting volunteers

15 IiV Standard 9 indicators Recruitment Induction Supervision Recognition

16 Evidence to support assessment 3 pieces at Self-Assessment stage Volunteer Policy = mandatory Additional evidence at assessment visit

17 The 6-step process 1. Getting Started 2. Self- Assessment 3. Development 4. Assessment 5. Quality Assurance 6. Achievement

18 IiV Delivery model VC Advisor / Assessor Assessor NCVO Step 1 Step 4 Step 5 Step 2 Step 6 Step 3

19 What is expected from you? Gain commitment from and involve staff, volunteers and Management in the process Complete a Self Assessment and a Development Plan Communicate with Advisor/Assessor Complete tasks required to bring practices and materials in line with good practice advice and resources supplied Assessment Visit(s) Organise a list of potential interviewees and their availability, a suitable room and any written evidence requested by your Assessor Respect deadlines

20 Role of IiV Advisor/Assessor Introductory workshop Agree deadlines Verbal & written feedback Identify gaps through development plan Signpost to sources of advice and help Arrange and conduct assessment interviews Assessment judgement & final report

21 IiV Support 20 trained and qualified IiV England Assessors 15 VC s certified as IiV Advisors

22 Any questions? Michael Scott IiV Manager (England) Tel: IiV website: NCVO website: