Carpenter and Joiner Job description and person specification

Transcription

1 Level: Team: Reporting line: Trade Phoenix Repairs Team Supervisor or other appointed officer Financial scope: 0 What is the context of my job? Phoenix Community Housing is leading the way as London s first Community Gateway Housing Association. The Community Gateway approach ensures that residents participate fully in leading the organisation towards true community development. At Phoenix residents participate at a local and Board level to guarantee effective management and a high quality customer service ethos. Phoenix Repairs Service is a wholly owned subsidiary of Phoenix Community Housing. Phoenix Repairs Service delivers the organisation s repairs service. What is the purpose of my job? As a Carpentry & Joinery operative I will: Undertake all aspects of carpentry and joinery work and any additional works that may be required to effect a first time fix repair in its entirety. Perform my duties in accordance with all appropriate legislation, best technical practice, work specifications and the priorities set out by the organisation. Demonstrate a positive attitude and commitment towards combined trade flexibility, progressing to achieve multi-skill status. Work efficiently and effectively both as an individual and as part of the team in a professional, respectful and flexible manner meeting the demands and expectations of the organisation, its tenants and other appropriate parties. Complete tasks that may fall outside the vocational scopes of work in line with the flexible working duties below. Support PRS commitment to continually improve service delivery to tenants through a more generic and integrated approach to its repairs service. This means that I will use all my experience, aptitude and skill in a flexible, customer focused and friendly approach, while taking full ownership, being responsible, and accountable for providing a high quality all-round best service to tenants and other clients. Phoenix Repairs Service Date of last evaluation: 15 September 2015

2 In my job I will: Carry out all types of carpentry and joinery repair, renewal, refurbishmentand new installation work both internally and externally, using a range of different materials and products which are suitable for the works in hand, for example: PVCu, aluminium, composites, etc. Adapt my trade skills to use and install new /innovative products and materials. Undertake all works as directed/ instructed to ensure works, schems or projects are completed to the tenants or clients satisfaction/ specification. Plan and organise my work in an economical and effective manner, making the best use of IT, my available time, plant, transport and materials in accordance with set performance targets. Take ownership and responsibility to effect First Time Fix repairs/renewals. Undertake pre-measuring in order to ascertain the nature of any work in order to facilitate its completion Correctly complete all documentationas required and provide or input all information associated with the duties undertaken. Drive company vehicles in a safe, careful and professional manner and in accordance with appopriate policies. Manage and maintain an agreed range of stock/ materials and equipment within the vehicle provided. Manage materials effectively with regard to minimising waste, choise of specification and logistics. Provide and use proficiently all necessary hand and power tools associated with the role and duties undertaken. Support may be offered in the procurement of hand and power tools which will be at the descretion of the Repairs Manager. Liaise with other team members and departments, clients or other business/contractors to ensure work is properly co-ordinated and that necessary works are fully completed on time and to the right standard. Work as part of my team in a professional, efficientand flexible manner that meets the needs of the organisation and tenant requirements. Understand and act at all times in compliance with Phoenix s values, policies, procedures, standing orders and financial regulations. Carry out other duties within the scope and spirit of the job, and in accordance with the level of the post, as required. Fully understand, commit and act at all times in compliance with Phoenix s values, policies, procedures, standing orders and financial regulations particularly with suppliers of stock and equipment. Out of Hours Working Within my role I will be required to undertake works outside of my normal working hours as part of the day to day repairs service. In addition, I will be required to take part in the companies Out of Hours (OOH) service which will be based on a rota system. Any additional payments entitled to as part of the OOH service will be in line with the approved companies policy. Phoenix Repairs Service Date of last evaluation: 15 September 2015

3 My Health and Safety Obligations In my role I have a Duty of Care under the Health and Safety at Work Act. This means I will be familiar with the relevant legislation and will work in a safe way. I will report immediately any near misses, accidents or breach of these procedures. I will take responsibility for my own safety and work in collaboration with my line manager and Health and Safety Officer to minimise any potential risks. Facts and figures Salary: 28, Bonus Eligibillity: This may apply once probation is complete. Note that any bonus scheme is discretionary Budget Responsibility Reponsible for company vehicle and equipment Reporting to: Supervisor or other appointed officer Location: The Green Man DBS check required: No Use of VDUs: Frequent This job description is not exhaustive and will be reviewed from time to time in consultation with my manager. Person Specification Section Criteria Method of Assessment Experience, Knowledge, Understanding Proven experience in undertaking and delivering a high quality maintenance, repair, renewal and refurbishment of consturction works. Experience in the use/installation of different products and materials such as PVC-u and composite materials, etc; Able to provide suitable tools to undertake the works required; Positive understanding and comittment of and to good health and safety practises, risk assessment and safe methods of work; Experience of working in tenanted properties; Multi skilling Application and Interview Phoenix Repairs Service Date of last evaluation: 15 September 2015

4 To undertake associated works in which to complete a repair, renewal or refurbsihment in its entirety, e.g. Door frames, casings and splices making good to brickwork, plastering around doorframe and making good to decoration where appropriate. Doors glaze as appropriate and decorate including surrounding area. Education and Qualifications Skills This is a guide, the expectation is that carpenters and joiners have the necessary skills to undertake a range of woks to complete a job in its entirety, to a high standard and satisfaction of the customer/ client. Time served apprentice; City and Guilds trade qualification or equivalent; CSCS registration to appropriate level; Asbestos Awareness Certificate; Desirable: Asbestos Essential Certificate; Full driving licence Practical construction knowledge of other construction trades such as plumbing, bricklaying, gas, electrical, roofing, plastering, tiling, flooring, etc. Use proficiently any IT, communication or handheld devices to facilitate the job role eg: electronic tablets, PDA, Smartphone to receive instructions, complete works orders, general communications and ordering materials. Application & production of certification Application & Interview Equality and Diversity Excellent Customer care skills, commitment to quality with good finishing skills. Good communication skills, this role interacts with tenants and other team members. Knowledge of Housing Associations and local housing authorities. Be familiar with and act at all times in compliance with Phoenix s values, policies, procedures, standing orders and financial regulations. Interview Phoenix Repairs Service Date of last evaluation: 15 September 2015

5 Phoenix Strengths Demonstrate commitment to the Phoenix Strengths: 1. Community 2. Customer 3. Consideration 4. Collaboration Interview *If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet requirements. How will I know I am performing? I will plan and agree my work objectives and performance targets each year with my line manager. Progress towards these will be discussed at regular meetings and I will receive a formal performance review once a year. I will receive regular support and guidance from my manager and I will lead on achieving my learning and development goals as agreed with my manager. I will demonstrate the Phoenix Strengths as a Team Member. Strength Relating (Community) Teaming (Community) Serving (Customer) Doing (Customer) Leading (Consideration) Flexible (Consideration) Definition People strong in Relationships are driven by making a difference to the community. They successfully build and maintain relationships with a wide range of people, being socially adaptive, and draw on these partnerships to help achieve objectives. People strong in Teaming work as a collective to achieve results that serve the community. They are always focused on the collective organisation, putting shared interests ahead of their own, and pride themselves on taking ownership as a team. People strong in Serving focus on the customer and take personal responsibility for meeting their needs. They love to help others and are always motivated by giving customers and colleagues an amazing level of service. People strong in Doing serve the customer by making things happen. They take an idea and bring it to life in a way that is practical and cost effective. They are motivated by handling multiple priorities and make informed decisions quickly. People strong in Leading demonstrate consideration for the greater good. They demonstrate leadership and always do the right thing to help others, regardless of their role. They are always aware of the impact they have on others around them. People strong in Flexible demonstrate consideration towards others by being adaptive and supportive whenever things change. They love to juggle different priorities and naturally adapt their plans to find the best solution. Phoenix Repairs Service Date of last evaluation: 15 September 2015

6 Sharing (Collaboration) Celebrating (Collaboration) People strong in Sharing demonstrate collaboration by proactively sharing knowledge across service areas and deliver customer focused solutions. They keep themselves upto-date with important developments in their work and the housing industry. People strong in Celebrating increase collaboration through their positive focus. They always have an optimistic outlook, focus on solutions, and build on the strengths of people and projects. Additional core strengths All Staff Make it Better Solution Finder People strong in Make it Better always spot what isn t working and look for ways to make it better. They love taking responsibility to make things more efficient and always see things through to the end. People strong in Solution Finder enjoy solving problems no matter how complicated. They are very resilient and make sure that issues are fully resolved before moving on. I (Print Name) accept and agree to undertake the duties and any other appropriate to this position as defined within this job description and person specification. Signature Date. Phoenix Repairs Service Date of last evaluation: 15 September 2015