JOB INFORMATION & JOB DESCRIPTION

Transcription

1 JOB INFORMATION & JOB DESCRIPTION JOB TITLE: Date: Front of House Manager, Embassy Theatre 2018 PURPOSE OF JOB Working in a management role the Embassy Theatre Front Of House Manager will be responsible for the development of a hardworking, customer focused and proactive hospitality team, delivering the highest standards of service to Theatre patrons whilst generating exceptional profitability through bar and hospitality income. Hours of Work: Responsible to: Working hours will be 40 per week. Week by week working arrangements will be in accordance with business requirements and will include Bank Holidays, weekends, late evenings and daytimes. Theatre Programing and Operations Manager. Team Relationships: You will work within a dedicated & professional senior site management team. Main terms & conditions of employment: Special Requirements: Salary is 23,166 per annum. You will also benefit from some of the best terms and conditions in the leisure field including a voluntary membership of a defined benefits career average pension scheme plus free use of Magna Vitae s fitness suites and swimming pools. 20 day s annual leave with additional bank holiday entitlement. EQUALITY & DIVERSITY: The post holder is required to carry out their duties in a way that supports Magna Vitae s Equality & Diversity Strategy. HEALTH & SAFETY: The post holder will take all reasonable care of themselves and of others who may be affected by their acts or omissions. All actions must be conducted in accordance with Magna Vitae s Health and Safety Policy & Commitment Statement. SAFEGUARDING CHILDREN & ADULTS: Magna Vitae has a duty to promote the welfare of, and safeguard, children and adults at risk. The post holder is required to comply with the current company Safeguarding Policy. Work Location: The Embassy Theatre, Skegness, Lincolnshire, PE25 2UG. Type of Contract: Permanent Full Time. The activities described below may be varied from time to time to meet the needs of the company. The following duties are not exhaustive but merely indicate the work range and core content of the post. The post holder may be required to undertake further relevant duties. The duties are not arranged in priority order.

2 KEY DELIVERABLES Service delivery and improvement To be, and routinely appear, friendly; helpful and sincere. To liaise with Event Organisers with regards to Front of House requirements and information for the visiting show. Ensure delivery of excellent service through those directly reportable to you. On regular occasion; to be present and manage Front Of House operations throughout the evening; making yourself available should advice or assistance be required. To ensure any visitor related queries are dealt with effectively & efficiently, in a thoroughly professional manner. To carry out cash reconciliation & associated paperwork for the bar, ice cream and merchandise sales at the end of the show/event, appropriately securing all cash at the end of this process. To ensure Front of House areas are left tidy and all doors secured prior to leaving/locking the building. To take the lead Front of House (public safety) responsibility; whenever there is the necessity to evacuate or a breach/concern of security is identified. HR development and management To recruit, induct, train and performance monitor the casual and volunteer staff pool to ensure that they work safely and effectively and maintain consistency of high quality standards. To ensure that all Front of House and Hospitality staff receive a thorough induction and complete all relevant paperwork commensurate with Magna Vitae mission and core values. To develop, monitor and review a comprehensive annual staff training plan to ensure continuous service and business improvement. To ensure adequate staffing levels are maintained in all areas and that staff are well-motivated, fully briefed and trained to maximise sales & income opportunities, thus supporting the achievement of The Embassy Theatre s business plan, service policies and targets. Operations and Duty Management To make up part of Theatre Duty Management Team. To routinely conduct front of house building checks to ensure that these areas are consistently of a high standard, creating excellent first impressions to all building patrons. To assist in the coordination of information; communicating both internally and externally to ensure the smooth running of events. To routinely attend and actively contribute to operational and other meetings as required. Where appropriate, undertake responsibilities as a key holder of the building ensuring smooth and safe daily operations are maintained; to be available for call-out outside of normal opening hours and in emergency situations. To work within the Duty Management Team to ensure the highest level of health and safety is maintained across the organisation, developing and implementing policy and best practice throughout. To be fully conversant with current fire, evacuation & emergency procedures at all times, acting as a Fire Marshall for the building. To adhere at all times to cash handling protocol in accordance with current Magna Vitae financial procedures. Business Function

3 To continually develop, deliver and drive revenue generation from bar sales, hospitality, catering, merchandise, and other ancillary sources of secondary spend. To continually drive income streams for the Embassy Theatre and Upstairs Suite appropriate to the Trust s vision, mission and minimum service standards. To ensure that all events, menus, beverages and confectionary are accurately costed, priced and regularly reviewed to ensure the targeted cost of sale percentage and gross margin is achieved and maximised within budget. To identify and implement, in liaison with the Theatre Programme and Operations Manager, any new areas of business likely to enhance the profitability of the theatre and to provide an innovative modern, inspired and stylish Hospitality service. To work closely in conjunction with the Theatre Marketing Officer to prepare and execute a comprehensive marketing plan for supplementary events delivered by the new Embassy Suite Upstairs. Via the creation and continued review of effective systems and process, ensure maximum conversion of all hospitality enquiries are achieved. To undertake any other duties of a similar nature and level, as / when required. To maintain at all times a good personal image and relationship between Magna Vitae and its customers in accordance with the Embassy Theatres current customer journey.

4 PERSON SPECIFICATION Candidates are required to explain how they meet each of the following criteria. This should be done using the blank section of the application form. As well as using relevant experience gained from present or previous employment, you can also draw on any skills from community or voluntary work, leisure interests and the home. For each requirement please also state how you have gained the skills and experience necessary to do the job. Remember - Assumptions will not be made about the skills and experience you have. If you do not tell us, we do not know. The company may use appropriate testing as part of the selection process. Experience/ Knowledge/ Skills Qualifications/ Training Essential / JOB REQUIREMENTS & KEY CRITERIA Desirable 1. Previous experience of a similar customer facing role E 2. A competent level of mental arithmetic E 3. Bar / Hospitality/Service Industry experience E 4. Previous experience of line management E 5. Ability to work independently or under supervision E 6. Experience and Skills in a range of management related topics ie. Service improvement, people management, business function, operations and risk management 7. A good general standard of education GCSE Maths and English or equivalent 8. Personal Licence holder D 9. First Aid trained/confident 4 Day certificate D 10. City & Guilds in Hospitality/Catering or equivalent D 11. IOSH in Event Management and Safety D 12. Door Supervisor (SIA) registered D Personal Qualities 13. Excellent verbal communication E 14. Ability to liaise with a wide range of people and think on your feet E 15. Ability to work under pressure and to tight deadlines E 16. Excellent team player, with a pro-active; can do approach. E 17. A willingness to undertake further training relevant to the position. E 18. An active interest in Arts, Culture and Entertainment E 19. Ability to demonstrate enthusiasm in a management role; contributing positively to the overall performance of Magna Vitae. D E E

5 FURTHER INFORMATION ABOUT MAGNA VITAE Our Purpose As a Charitable Trust our mission is to provide an extraordinary range of cultural, leisure and health related facilities and services that allow local people to lead a great life. We will develop and sustain a thriving and successful culture and leisure business that encourages innovation and expansion to maximise the opportunities for the community we serve. We are regulated by both the Charities Commission and Companies House, with any profits we make being re-invested to continually develop and improve services for the people of East Lindsey. Magna Vitae is a Partner to East Lindsey District Council which provides significant financial support for the work we do. Our Vision Our Values We want to enable more people to be physically and culturally active, more often. Focus on the customer Improve continually Teamwork Core Behaviours Smile Be Friendly Be Helpful Benefits of working for Magna Vitae As a new company we are looking to recruit talented people to join our established teams. We will provide you with the opportunity to develop your skills to ensure that you have the best industry leading knowledge so that, as opportunities arise, you can further your career within Magna Vitae or the culture and leisure industry as a whole. You will also benefit from some of the best terms and conditions in the leisure field including a competitive salary and a generous employer pension scheme. We look forward to receiving your application.