Students must have an instructor over ride to register for the course.

Transcription

1 RRM 386-Practicum Students must have an instructor over ride to register for the course. Students must have a job in a hospitality environment no later than one (1) week after the beginning of the term. Prerequisite: RRM101 Course Description: RRM 386 is a work practicum for the Hospitality program. Students can sign up for this practicum while working in any position, in any segment of the hospitality industry. Working in the industry provides HM students with exposure to numerous elements of management, customer service, employee relations, and the various jobs available in the industry. Course Goals: The primary goal is to facilitate student understanding of the practical issues of a working hospitality organization. This field experience is designed to help students: Begin to recognize the demands of the industry. Analyze their career goals in this industry through self-evaluation. Identify the various segments they may wish to, or not, build their careers in. Course Objectives and Competencies Depending on the segment of hospitality and the position held within the organization, you may learn, experience, or accomplish several of the following: 1. The hiring process-from application, to interviewing, to hiring, training, orientation and training, or any combination of these elements. 2. Work with other employees in team-based environments. 1

2 3. Observe and participate in various task-related activities from greeting guests, to serving food, to producing food and beverage. 4. Learn about safe food handling. 5. Learn about the legal aspects of serving alcohol. 6. Learn about operational systems. 7. Work with proprietary and industry specific software programs. 8. Learn how to use equipment specific to the segment you are in. 9. Review and interpret government regulations pertaining to your specific industry segment. 10. Identify costs specific to your operation such as food, liquor, and labor costs. 11. Learn about company policies and procedures and why they are important to the industry. 12. Learn about job descriptions and job specifications. 13. Learn about effective and efficient scheduling of employees. 14. Learn about the skills necessary for successful management in the segment. 15. Observe the interaction of employees, guests, and management. Course Structure: To fulfill the practicum requirements for this hospitality practicum, students must work a minimum of 90 hours over the course of a semester or summer period. A hospitality environment job means anywhere the student is involved with lodging, food and beverage, event planning, or entertainment where any of these is present. It is graded Satisfactory/Unsatisfactory It cannot be used to substitute for any other course It may only be taken one (1) time. The following must be completed to receive a Satisfactory in the course. Job analysis assignment Daily work log of 90 hours of work ly journal assignments until 90 work hours are met. 2

3 Critical thinking exercise upon completion of the 90 working hours must be submitted within 3 weeks. 90 workplace hours must be supported by payroll documentation. Once 90 working hours have been achieved, the student should submit their last journal and then write the critical thinking exercise and submit their hardcopy package. Job Analysis Students will use: their company s job description training materials and SOP s orientation information and a conversation with their immediate supervisory Students will then create a list of the 10 most important tasks and responsibilities of the position they hold. These 10 items must be measurable in some form or fashion. This will occur the first week of the term. Practicum Journal Assignments. Students will complete a journal assignment every week of their employment beginning the end of the second week of the term. Journals will be submitted through the Canvas interface. At the top of each journal assignment, list your name, job title, work location, Journal number and dates, and your accumulated hours up through the corresponding journal dates. For example: Name: Joe/Julie Student Job title: Server Location: Stubs Restaurant Journal: # 4, March 16 through March 23 Accumulated hours thus far: 48 hours 3

4 Each journal assignment has 2 parts and must have the following headings below: 1. My personal performance: These should be objective evaluations of how the student performed in their job. The evaluation of job performance is a comparison between the 10 items listed in the job analysis and their actual performance of them. Students must evaluate at least 4 of these each week. Please read the accompanying materials on self-evaluation and follow them closely. Students who end up telling stories and drifting away from self-evaluation will NOT receive credit for the journal and have to resubmit it. and 2. An overview of what took place at their job. Students have a great deal of flexibility in this section. Students should write about something they deemed as significant and explain WHY they think it is significant-what they learned from it. This can be about the operation itself, training, their managers, guests, problems the student encountered, or great experiences the student had. It must be something memorable, substantial, or important. Simple stories of uneventful happenings will not be accepted. It cannot be a repeat of the performance evaluation above. The journal entries will be evaluated on completeness, observations and integration of information (i.e., think about what happened). Each weekly journal assignment must be a minimum of 500 words, typed, double spaced. It does NOT have to be evenly split 250/250 between parts 1 and 2. It should be submitted through the journal/assignment tool in the class web site. They are due by Sunday nights by midnight, every week until 90 working hours have been achieved. If reaching 90 working hours occurs during the middle of a week, students must write their final journal 4

5 covering that period of time before starting on the critical thinking exercise. Due dates are enforced. Critical Thinking Exercise-Self Evaluation This exercise is designed to act as a summary of your experience during your practicum. It is due 2 weeks after you have completed your 90 working hours. It should be no less than 2,000 words and cover the following bolded headings. Besides a pay check, what do you feel you gained from this experience which supports your career goals? What similarities and/or differences did you recognize between your job and your classroom learning at CSU? What do you feel will be the most challenging aspect of management in this segment of hospitality? What was it about this job that you found to be the most fun, challenging, disappointing, and rewarding? Please provide the bolded headings above in your paper for these four focus areas. College level writing is expected for all submitted journals and the critical thinking exercise. Submit this exercise as a Word document using the assignment tool in the web site. At the end of your practicum, please submit hard copies of the following as a practicum packet. Title page which includes: o Your name, course name and number, your place of work, name, title, and complete contact information of your immediate supervisor. Completed Work log (typed directly into the matrix provided). All copies of your journal assignments. 5

6 A copy of you Critical thinking Exercise. Copies of your payroll documentation of 130 working hours. Typed and printed copy of the Practicum Survey. (on home Canvas course page) Other important information: Accidents and insurance: Colorado State University Workman's Compensation does not apply if you are participating in any of the on-campus practicum sites. It is your responsibility to be sure that you have adequate health coverage to cover any medical injuries should you be injured while working. Please also note that Workman s Compensation (CSU) does not apply if you are compensated in any way by the work site at which you are injured. Compensation includes money, housing and/or meals, and any other compensation that has financial value. 6

7 In the event the 90 hours, work practicum cannot be completed during the term Should any student fail to complete 90 working hours, for any reason, or fail to submit all of the writing assignments, the student has two choices: 1. The student may withdraw from the course provided it is within the withdrawal date. (not recommended) 2. The student can receive an incomplete, but will have to start over the following term and complete the remaining hours required to fulfill the 90 working hours. The remaining journal assignments required will be based on the remaining hours to be achieved to meet the 90 total hours required. If a student changes jobs in the middle of the practicum for any reason, just pick up on the journals as they apply to the new job. When writing the critical thinking exercise, you may apply the questions to one or the other jobs, or both jobs. 7

8 Journal template Name: Job title: Location Journal # and dates: Accumulated hours thus far: My Personal Performance What Took Place 8

9 --Example-- Daily work log Name: Joe Student Position: Server Location: Red Robin, Westminster, CO Student Phone Number: Keep a record of the hours worked. Must match payroll records Date 1. June June : June : June : June 29-July 5 6: July : July : July : July 27-Aug. 2 10: August : Mon. Tues. Wed. Thur. Fri. Sat. Sun. TOTAL This week Cumulative hours 4-10 off off off 5: :30-10 off off off 5-10 off off off off off Off off 5: :30-10 off off hours was met on Friday during week 4. The student must submit a final journal for this week. Notify the instructor this is your last journal and complete the critical thinking exercise within 2 weeks. 9

10 --Actual-- Daily work log Name: Position: Location: Student Phone Number: / date : 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Monday Tuesday Wednesday Thursday Friday Saturday Sunday TOTAL this week Cumulative 10

11 14: 15: 11