Lead. Engage. Drive Performance.

Transcription

1 Lead. Engage. Drive Performance. Karen Natzel Business Therapist

2 Workforce Woes?

3 Ideal Team Member?

4 KEY PERFORMANCE INDICATORS Financially Viable Leadership Effectiveness Employee Engagement Robust Communications Trust & Respect Recognition & Appreciation HEALTHY COMPANIES

5 KEY PERFORMANCE INDICATORS Sense of Fairness Pride / Work Ethic Camaraderie / Team Initiative & Accountability Alignment [Vision, Values, Priorities] Continuous Improvement + Agility HEALTHY COMPANIES

6 KPIs for Organizational Health

7 KPI: LEADERSHIP EFFECTIVENESS

8 KPI: LEADERSHIP EFFECTIVENESS

9 KPI: EMPLOYEE ENGAGEMENT

10 Culture Drives Performance. Leaders Set the Tone.

11 But what is Culture?

12 norms tolerances habits attitudes habits behaviors beliefs expectations morale standards relationships values

13 Vision + Mission + Core Values { KPI: Alignment }

14 Core Values { Aren t Shoulds }

15 CORE VALUES Inspire you. Align you. Create a shared Code of Conduct. Guide your decision-making. Be integrated into your daily life. Be what you hold yourselves accountable to. They are the foundation of your culture. HEALTHY ORGANIZATIONS

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17 Core Values What are yours?

18 CULTURE It s the how you perform An environment of excellence; or one that tolerates mediocrity HEALTHY ORGANIZATIONS

19 Building a Disempowering Culture Being out of the loop Blaming Tolerating substandard performance / attitude Not listening Indecisiveness Override decisions Speaking ill of others/gossip Micromanaging Lack of standards Lack of clarity around expectations CULTURE DRIVES PERFORMANCE.

20 Building an Empowering Culture Allowing for errors Asking for input / help Regular, candid feedback Let team members set goals Recognition / acknowledgment Right people in the right roles Clear expectations Included in the process Sufficient authority & responsibility Open communications; listening CULTURE DRIVES PERFORMANCE.

21 WHAT IS YOUR CULTURE Communications + EQ + Conflict? Managing Priorities/Initiatives? Core Values? Feedback [+/-]? CULTURE DRIVES PERFORMANCE.

22 KPI: LEADERSHIP EFFECTIVENESS Tackle Tough Challenges

23 What are you tolerating? Headaches, challenges, obstacles

24 KPI: COMMUNICATIONS

25 What s Your Communication Style?

26 KPI: Effective Leadership Performance Management Setting Clear Expectations Providing Valuable Feedback

27 Setting Clear Expectations What Who When How Provide Context + Content Check for Understanding Open/Ended? Check Assumptions (+Reality) Yours + Theirs

28 Provide Feedback [+/-] Be Specific Share Observable Behaviors Catch them in the Act Provide in Context of Core Values, Culture + What Motivates Give it genuinely + generously (daily)

29 Every conversation is a performance management conversation. Have the conversation.

30 STOP START CONTINUE What will you do?

31 empower engage communicate provide feedback lead KPIs connect set clear expectations Walk the talk of your core values culture

32 Define + shape a vibrant + healthy culture. And you ll attract + retain quality, high-performing team members.

33 Q&A Karen Natzel, Business Therapist