Academic Services. Student Management Office. Student Operations Manager. 37 hours per week. Permanent. Student Operations Officer

Transcription

1 Job escription Position etails Faculty/irectorate School/epartment Team Academic Services Student and Programme Management Office Student Management Office Vacancy No 0901 Job Title Student Operations Manager Grade Grade 8 Hours of Work Contract uration (Perm/Fixed Term) Reports To (Job Title) Responsible For (Job Title) 37 hours per week Permanent eputy irector of Student and Programme Management (Students) Student Operations Officer Principal Accountabilities You will be responsible for the on-going design, development, implementation, management and review of processes and procedures for the Global Online and Blended courses which the University runs in partnership with Pearson UK. This will involve working across the University with academic staff based in the Faculties offering these courses and with central departments including the Programme Management Office, Admissions, Marketing, Academic Standards and Finance. You will also be responsible for managing all processes and systems relating to Other Provision (CP and short courses) and Visiting Students and ensuring that these processes meet the necessary regulations and requirements. In addition to the above, the you will oversee the development, review and production of the Information for Offer Holders documents provided to incoming students.

2 Key Tasks Global Online Provision Responsibility for the management of projects and major pieces of work in relation to Global Online courses. This may include: milestone setting; risk assessment; monitoring; co-ordinating of work stream leaders; management of relevant internal and partnership meetings; and working with the irector of Global Blended Programmes and the Chair of the Global Online Board to ensure that the overall project governance is effective. Work closely with the Partnership Manager and Head of Student Success from Pearson UK to continually review the effectiveness of the business processes that support the provision of the courses offered by the partnership. To make recommendations for improvement for consideration by the Global Online Board. Manage the programme and unit review process, overseeing the collation of all forms of feedback and presenting this, with recommendations for development, to support the planning of current and future programmes. Work with the irector of Global Blended Programmes in reviewing numbers against targets and supporting the development of strategic plans to increase numbers, where appropriate. Work with the nominated lead managers on work streams relating to Student and Curriculum ata Management, Programme Management, Finance, Legal Services, ISS and Academic Standards, to ensure co-ordinated and effective solutions. Specific priorities in the first instance will include: Continue to review the representation of the Global Online curriculum in the current and future student records system, ensuring that units are correctly attached to student records and that fees can be calculated correctly; Continue to review the representation of Global Online student records in the current and future student records system, ensuring that assessment and progression information is correctly recorded and opt-out, suspensions and withdrawals are correctly managed; Identify mechanisms for fee assessment and connectivity on student applications between Pearson UK, Admissions and the Programme Management Office; Continue to review and develop the transfer of student data from Pearson UK to the University; esign, develop, review and implement the processes for the University s Global Online Blended Programmes with the University s overseas partners. Prepare reports on the progress of the operational procedures underlying the Global Online courses for submission to the University s internal and partnership Groups and Committees and, to respond to queries as they arise. Responsibility for managing the review of regulations and terms and conditions for Global Online students. Liaise with the Student Journey Operations Team in the development of processes and ensure that these are fit-for-purpose for Global Online students, while also aligning with the work of the Student Journey Operations Team.

3 Act as Secretary for the Joint Steering Committee and Global Online Project Board, ensuring agendas and papers are prepared and circulated in a timely manner and the provision of operational reports to those groups. Foster relationships between Pearson and University Professional Services staff to ensure that the partnership continues to be effective. Other Provision Work with the eputy irector of Student and Programme Management (Students) to develop, implement and review procedures to manage short course and CP provision across the University. You will work across the University with colleagues from Legal Services, Research Knowledge xchange, Finance and Admissions in the development of the above procedures. Work with the Programme Management Office in ensuring the effective use of systems for the management of delegates and students on short course and CP provision. Visiting Students Work with the eputy irector of Student and Programme Management (Students) to develop and implement procedures to manage the range of Visiting Students that are received by the University. This will include ensuring visitors are received through the correct channel, i.e. as a student or as through the work experience route. The post-holder will work across the University with colleagues from Legal Services, Human Resources, Careers and mployability, Graduate School, Finance, Programme Management, Admissions, and the International Office. Implement the effective use of systems to manage visitors who arrive at the University through this route and to review this periodically. Information for Offer Holders Manage the annual development, preparation and production of the Information for Offer Holders documents, which are provided for specific student groups. The post-holder will liaise with colleagues in Legal Services, Academic Standards, Finance, International Office, Student Services, and other Academic Services, in order to ensure the annual review and updating of the Information for Offer Holders document. Special Features The post holder will be expected to work flexibly and in collaboration with colleagues across the Student and Programme Management Office, and, where necessary, across Academic Services as a whole. This may, on occasions, involve working to different hours. Some evening and/or weekend work may be required in support of University-wide activities, including nrolment and Awards Ceremonies. Some overseas travel may be required in support of the development of the Global Online Blended courses.

4 In line with a number of posts in the Student Management Office, the post holder will be asked to fit in annual leave around the busy periods of the academic year other than in emergencies or religious obligation. Leave may not be granted immediately prior to or during Assessments, Award Ceremonies or nrolment. Miscellaneous You will ensure that appropriate management systems and procedures are in place to meet your health and safety duties and responsibilities contained within the University s health and safety policy. In particular you will ensure that appropriate risk assessments are carried out in respect of significant hazards and that safety inspections are undertaken on at least an annual cycle in each workplace under your control. You are responsible for applying the University s quality and iversity Policy in your own area of responsibility and in your general conduct. You have a responsibility to promote high levels of customer care within your own areas of work. You are expected to co-operate with the PR process, engaging in the setting of objectives in order to assist in the monitoring of performance and the development of the individual. You will assess the training and development needs of each member of staff under your control to ensure they are adequately supported in relation to their work responsibilities. Such other relevant duties commensurate with the grade of the post as may be assigned by the Manager in agreement with you. Such agreement should not be unreasonably withheld. You may be required to undertake a specific Health & Safety role, commensurate with your grade, to support the University in meeting its statutory Health & Safety obligations. This could include acting as a S Assessor, First Aider, Fire Marshall or epartmental Safety Co-ordinator. The allocation of such roles will be subject to the provision of appropriate training and assessment of competence. You may, with reasonable notice, be required to work at any of the Manchester Metropolitan University sites. You are responsible for assessing and managing risk for all elements of work within your own area/team and for ensuring effective risk management processes are in place. You have the responsibility to engage with the University s commitment to nvironmental Sustainability in order to reduce its waste, energy consumption and carbon footprint. You have the responsibility to engage with the University s commitment to delivering value for money services that optimise the use of resources and therefore should consider this when undertaking all duties and aspects of your role. Review This is a description of the job at the time of issue. It is the University s practice periodically to review and update job descriptions to ensure that they accurately reflect the current nature of the job and requirements of the University and to incorporate reasonable changes where required, in consultation with the jobholder.

5 Person Specification In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications that meet all of the essential criteria, we will then use the desirable criteria to produce the shortlist. All disabled candidates who meet the minimum essential criteria will be included on the shortlist. Selection Criteria Attributes Item Relevant Criteria ssential/ esirable 1.1 xcellent oral and written communication skills including the ability to convey complex information with clarity to a wide range of audiences. 1 Skills & Abilities xcellent networking and interpersonal skills with proven ability to identify relevant stakeholders, engage with others, build and maintain appropriate communication channels with key contacts and interested parties. Proven project management skills, including the ability to plan projects from inception, monitor and drive progress, identify and mitigate against risk, and co-ordinate others to ensure completion to time and in line with targets. 1.4 Ability to work well within and across teams, leading and motivating team members by personal example. 2 General & Specialist Knowledge Knowledge and understanding of the issues and context within which UK Higher ducation operates. An interest in online education and the use of technology in education. 3 ducation & Training 3.1 Must hold at least an Honours degree or equivalent or sustained experience that demonstrates an excellent level of literacy, numeracy and analytical thinking. 4 Relevant xperience xperience of working in student administration in Higher ducation. xperience of report writing and making presentations to large groups. 4.3 xperience of or involvement in business process design.

6 Successful delivery of projects to tight timescales. xperience of working with Microsoft Office packages and student records databases. 5 Special Requirements ate of Revision June 2018 xperience of financial or budget management. Able to visit strategic partner sites in London and Harlow, if required. Able to visit overseas partner institutions, if required.