Engineering career pathways Senior engineer recruitment-national launch. Dec 2017

Transcription

1 Engineering career pathways Senior engineer recruitment-national launch Dec

2 Our agenda for today Senior engineer launch Timeline & Key Dates The senior engineer role Recruitment & selection process Manager resources and support 2

3 We are launching National senior engineer roles go live 3

4 Timelines & key dates Action Who Date SPOC on-boarding call Programme 4 Dec SPOC s review recruitment & selection collateral SPOC s 4-11 Dec All manager launch call Programme 7, 8 & 11 Dec Managers review recruitment & selection collateral OM/SOM 7 Dec-11 Dec PPP team members update OM/SOM 11 Dec OM team briefing calls OM/SOM 11 Dec-12 Jan Pre job news advert-priority stage Recruitment Team 12 Dec-20 Dec Priority candidate selection process OM/SOM/SPOC 12 Dec-12 Jan Manager & SPOC drop in calls-programme team Programme 12 Dec-31 Mar National job news advert Recruitment Team 15 Jan-26 Jan Full candidate selection process OM/SOM/SPOC 15 Jan-31 Mar Operational activity 4

5 The new senior engineer role Senior engineer roles: Senior Multi-skilled (Fibre & or Copper Engineer)- ID Senior Fibre Engineer-BCD Senior Customer Service Engineer-SD Senior Network Engineer- SD Network Solutions 1517 national opportunities: ID c250 BCD c96 SD c1020 SD Network Solutions - c151 Successful candidates will have a high technical understanding of the systems and network, completing complex repair and build work. They are trusted by the team, approachable and able to effectively communicate and engage at all levels. A true role model and go-to colleague. 5

6 What the senior engineer role is Senior Engineers are at the forefront of delivering our network to our customers. This is a hands-on role, working daily in the field on allocated jobs and using appropriate tools for the task. Providing and maintaining the Openreach network by deploying a variety of high level engineering skills and expertise. The senior engineer role will be recognised by their peer group for their ownership and accountability in delivering excellent customer service and the way in which they encourage others to do the same. Service Delivery Infrastructure Delivery Business & Corporate Delivery Roles are across all 3 operational BU s with specific technical skills applicable to each BU role. Technical skills and knowledge Able to provide observational feedback Is an active buddy Applying analysis and Able to solve complex problems Is commercially aware and cost conscious in solution planning Behavioural skills Customer focused Proactively supporting others Able to effectively communicate and engage A recognised role model within team Adaptable and flexible. Manages and takes responsibility for own development What the Senior engineer role is not Replacing the role of the Coach, OMA or FBC or providing admin support to the line manager 6

7 Recruitment & selection process OM signposting Team Discussion Application via Job News Team members can apply for up to 3 roles OM/SOM Team Discussion led by OM Priority candidates-ppp team members Showcase new opportunities Share new job description Explain impact of the role, what it means for the team Clarify what the role is and is not Align to career conversations Overview of recruitment & selection process Help and support to prepare for application Team Members 7

8 Preparing for selection interviews Unconscious bias training Unconscious bias is a preference for or against someone or a group of people that influences our interactions with them without us even knowing it. We all have it and it s not necessarily a bad thing, provided we understand our unconscious bias and how we can balance it to make more informed decisions. For example, who we might recruit into our team, what performance rating to give someone, which candidates to select for interviews or how to increase our network of contacts with people who might not look or sound like us. How can you do that? Well, you could try the three online modules available on Learning Home: Understanding and tackling unconscious bias (BTGBIA001) Reducing bias in recruitment (BTGBIA002) Managing performance without bias (BTGBIA003) You can find more information on unconscious bias on the Academy. Interview skills training Selection interviewing in BT- BTSELINTPW001 This online course is designed to prepare hiring managers for selection interviewing in Openreach. 8

9 Overview of selection process 1 st Stage Selection Process Application via Job News CV & APR Sift Candidate Review Stage 1 unsuccessful: Rational agreed by OM & SOM- Key this is captured Quality feedback given to candidate Update to GM SPOC Applicants require Good work "or above Patch OM/SOM Successful Move to 2 nd stage selection 2nd Stage Selection Process Scenario interview Capability interview Final panel review Stage 2 unsuccessful: Full rational discussed by OM & SOM during panel review Quality feedback to candidate Update to GM SPOC Successful Appointed to Role 9

10 Overview of selection process Single BU application Candidate Pre-Read & Preparation 15 mins Scenario Interview 25 mins Capability Interview 20 mins OM / SOM Review Interview 2 x BU OM s 1 hour interview Multiple BU application-extended interview Candidate Pre-Read & Preparation 30 mins Scenario Interview 40 mins Capability Interview 20 mins OM / SOM Review Interview 2 x Cross BU OM s 1 hour 30 mins interview 10

11 Our Organisation Customers Interview core competencies Overview of competencies you will be assessing during the scenario and capability interview As a Connected Colleague I am a. Customer Champion I Understand and care about customers, putting them at the heart of all activities. I empathise with customers and go out of my way to meet their needs. Self-starter I am proactive at work, willing and able to act, and raise energy levels to get things done. I take the initiative and keep things moving forward. Problem solver I use insight and analysis to identify the cause of issues and then create practical solutions. I come up with customer focussed solutions. Collaborative Partner I build positive and collaborative working relationships with others, looking to share and support. I am easy to deal with and find better ways of working together. Constant Achiever I plan activities to deliver brilliant results on time whilst taking account of relevant rules/guidelines and supporting wider commercial objectives. 11

12 Recruitment scenarios 12

13 Where to go for support for hiring managers You will receive an following the call with links to all manager supporting material, including information on vacancies, hiring managers & locations Name of business unit SPOC s who is my SPOC? Engineering Career Pathways website- your own dedicated page for senior engineers recruitment. Interview help - CV preparation guidance - Academy - Business essentials New complete programme of learning aligned to the senior engineer core skills. Accessed via BT Academy Weekly manager drop in session Thursdays 4pm, details in post-call 13

14 OM journey overview- what you need to do next 7-11 Dec 11 Dec 12 Dec 12 Jan 15 Jan 23 Mar Join OM knowledge call Receive and review OM briefing pack incl. replay details Senior engineer advert on pre job news Complete priority candidate selection process Senior engineer advert on job news Complete all candidate selection process Complete unconscious bias & interview skills training as required Touch base with P&PP team members Familiarise yourself with the manager senior engineer resource site Start my team briefing calls Join OM drop in calls as necessary 14

15 Q&A 15