Top 5 Things to Know for CE:

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2 Top 5 Things to Know for CE: 1. Make sure your BADGE IS SCANNED each time you enter a session, to record your attendance. 2. Carry the Evaluation Packet you received on registration with you to EVERY session. 3. If you re not applying for CE, we still want to hear from you! Your opinions about our conference are very valuable. 4. Pharmacists and Nurses need to track their hours on the Statement of Continuing Education Certificate form as they go. 5. FOR CE: At your last session, total the hours and sign your Statement of Continuing Education Certificate form. Keep the PINK copy for your records. Place the YELLOW and WHITE copies in your Evaluation packet Make sure an evaluation form from each session you attended is completed and in your Evaluation packet Put your name on the outside of the packet, seal it, and drop it in the drop boxes in the NHIA registration area at the convention center

3 Gain an understanding of the business case for advancing employee retention. Discover practical, solution-based staff retention practices that have been implemented in health-care settings. Understand a process for enhancing retention in the workplace.

4 Credibility: Communications are open and accessible. Competence in coordinating human and material resources. Integrity in carrying out vision with consistency. Source: The Great Places to Work Institute Inc. (

5 Respect: Supporting professional development and showing appreciation. Collaboration with employees on relevant decisions. Caring for employees as individuals with personal lives. Source: The Great Places to Work Institute Inc. (

6 Fairness: Equity-balanced treatment for all in terms of rewards. Impartiality- absence of favoritism in hiring and promotions. Justice- lack of discrimination and process for appeals. Source: The Great Places to Work Institute Inc. (

7 Pride: In personal job, individual contributions. In work produced by one s team or work group. In the organization s products and standing in the community. Source: The Great Places to Work Institute Inc. (

8 Camaraderie: Ability to be oneself. Socially friendly and welcoming atmosphere. Sense of family or team. Source: The Great Places to Work Institute Inc. (

9 Professional Development: Support (financially, time off, or both) staff efforts to obtain additional training, certification, and/or attend professional meetings. Provide upward career mobility (greater responsibility based on experience and skills. Recognize and reward professional growth as part of a performance evaluation system. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

10 Professional Development: Encourage staff to pursue teaching/advocacy roles. Provide avenue for mentoring students and practitioners, building professional relationships. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

11 Professional Development - IV Partnering with Academia and Local Schools Residency Programs Experiential Learning Programs Clinical Rotations Career Ladder Specialization - pediatrics, geriatrics, disease specific Special projects USP 797, NPSG, Competitive Bidding

12 Professional Development - IV Involvement in national and local professional associations

13 Professional Development Home Care Realistic Job Preview - shadow days & panel interviews Internal Bidding Process Cohort Training Series Executive Leadership Management Supervisor Lead Tuition and LINC

14 Lifestyle Considerations: Offer shifts and on-call schedules that consider employee needs. Offer flexible work hours and arrangements. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

15 Lifestyle Considerations: Offer leave packages/options that allow staff to pursue professional and personal pursuits and obligations (depending on size of organization). Demonstrate fairness when dealing with coverage issues for holidays, time off, crunch times, etc. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

16 Lifestyle Considerations - IV Flexible scheduling: Nursing Evening, Weekend and Weekday shifts Pharmacy Staggered shifts Customer Service Flex day Buddy System

17 Lifestyle Considerations Home Care Goal Develop a pharmacy tech to pharmacist program to allow techs to work towards a degree while working parttime and getting a tuition stipend. Flexible Holidays & Personal Time Staffing Per Visit, Part-time, Full-time & Casual Triage On-call

18 Professional Practice: Provide necessary tools (clinical references, computer access, electronic devices, networking opportunities, etc.) Provide a full team of competent clinicians and support staff. Create a practice environment that is professionally challenging, rewarding, and meaningful (enabling employees to recognize/feel their vital impact on patient care and outcomes). Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

19 Professional Practice - IV Preceptor Assignment Orientation o Shadow Days office & field Intra Departmental Inter Departmental Inter Affiliate Job Specific Competency Lists Progress Updates

20 Professional Practice IV Functional Experts Internal & External Rounding Case Reviews Involvement in Professional Practice Committees through Professional Associations Highlight patient care success stories & outcomes & recognize the role of staff

21 Professional Practice Home Care BEI interviews Role Play Assessments Panel Interviews Review of Job Description Quality & Safety Council Goal Establish a cross-company Professional Practice Committee

22 Professional Practice Home Care Orientation: Equipment office and clinical System Access Policies & Procedures Competency Checklists 90 Day Introductory Period

23 Work Environment: Create mechanisms for constructive communication between management and staff. Cultivate environment that welcomes diverse viewpoints. State (and act according with) organizational mission and values. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

24 Work Environment: Retain managers who demonstrate fairness, openness, and a genuine interest in staff development and success. Foster an environment of teamwork and collaboration based on mutual respect. Maintain an enjoyable, congenial workplace. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

25 Work Environment: Recognize talents and contributions, reward performance (salary increases and bonuses, as well as small, yet genuine things that show appreciation, such as monthly lunches, employee awards programs, etc). Advocate for the entire field. Source: Battisti & Counce, based on 2002 ASHP Pharmacy Staffing Survey

26 Work Environment - IV Monthly Departmental Meetings Pharmacy Nursing Customer Service Quarterly All Staff Meetings Quarterly Newsletter

27 Work Environment - IV Actively seek opinions of all staff members Redesign of work space Employee Engagement Recognition Advocacy for Home Infusion Reimbursement Integration between Operations & Reimbursement Integration between Nursing & Pharmacy

28 Work Environment Home Care Town Hall Meetings Newsletter Surveys: Employee Engagement Diversity Safety Attitude Monkey Exec & Mgmt Safety Rounds

29 Work Environment Home Care SPARKLE Customer Service Training Focus on internal and external customers Service Excellence Standards Exit Interviews President s Mission and Vision Message for new employees Open Communication: Exec, Leadership, Staff, MIS, Finance, Performance Improvement, Quality & Safety, Operations, & Continuous Readiness

30 Work Environment Home Care Management Objectives Baptist s Pillars of Excellence Philosophy We are a team and not a family EAP Celebrate success & create camaraderie Rewards & Recognition Service, Shining Star, Employee Choice, Pay It Forward, Thank You Letters, Patient Compliments, Home Care Gift, Food Just In Time Training Safety In The Street & Device

31 Work Environment Home Care Competitive Bidding Patient Advocacy Disability Mentoring Day NFB Community Outreach United Way Diabetes Walk & Heart Assoc. Walk March of Dimes Adopt A Families Relay for Hope Bring Your Child To Work

32 Contact Information: Francis L. Battisti, Ph.D., LCSW CEO Battisti Networks

33 Contact Information: Mitra Gavgani, PharmD. Director of Infusion, Johns Hopkins Home Care Group

34 Contact Information: Denise Lannon, Director Human Resources, Johns Hopkins Home Care Group