Quality Assurance Policy & Procedure. Who does this policy apply to?

Transcription

1 Quality Assurance Policy & Procedure Who does this policy apply to? The role of INTERNAL QUALITY ASSURER is crucial to operation of any training and centre for maintaining quality and standard of. Quality Assurance is process of assuring consistency and validity of judgements within centre. It is NOT a re- exercise or second line assessing. The internal quality assurance process must be independent of process and assessors cannot internally quality assure ir own activities. Internal Quality Assurance Policy By confirming that learners are assessed in same way, with a common interpretation of published specifications of s, it enables confidence in system of and certification. Rigorous quality assurance ensures that is fair, appropriate, valid and consistent for all learners across QTSD and throughout duration of learners s. The focus for Internal Quality Assurance will include: Preparation and support for Assessors / Internal Quality Assurers Approval of Assessors / Internal Quality assurers Quality and reliability of Learner feedback Employer feedback Links between training and Access to Promotion of equality and diversity Quality assurance of complete ting, learning and Process from induction to certification Internal Quality Assurers need many skills such as: Ability to co-ordinate

2 A knowledge of specifications and application, and be able to give practical advice and support Able to be judgemental on observations to be able to guide and support assessors accordingly Knowledge of settings and or aspects of range Objectivity, flexibility, sensitivity, diplomacy and an able communicator Commitment to equal opportunities / diversity An experienced practitioner with good underpinning knowledge and continued CPD The quality of is assured by: Checking role of assessor Upholding standards of specifications / matching evidence Moderating and maintaining standard of Being accountable to next stage i.e. external quality assurer The purpose of Internal Quality Assurance is to: Oversee process of conforms to relevant strategies Ensure that quality of meets sufficiency, currency, Aunticity, reliability, validity and fairness Feedback to assessors on ir Monitor and maintain records in line with policy Provide evidence to awarding organisations regarding standard Ensure equality and diversity policy is implemented at all times Support assessors within activity Internal Quality Assurance Procedure The Internal Quality Assurer has following responsibilities to: Maintain checks on process and keep appropriate records Organise assessor standardisations Quality assure s with assessors Liaise and meet with external quality assurer/awarding organisation Advisor as required Encourage regular updating training of assessors Check occupational competence and CPD is up to date Observe and support assessors, question and sample Ensure equality and respect diversity Ensure access to resources Confirm all relevant centre and awarding organisations documentation has been completed Identify trends and promote continuous improvement

3 Manage and monitor risk Maintain own CPD Standardisation IQA s are required to run standardisation meetings when required according to ir sector specifics, to discuss and compare progress of process of learners within sector. During standardisation issues can be discussed and solutions found. Standardisation meetings provide opportunities to exchange information concerned with interpretation of criteria, evidence requirements and to resolve any discrepancies. Sector updates will be included from awarding organisation this could include change of standards, systems and procedures The information generated from meetings allows internal quality assurer to maintain and monitor quality and learning outcomes of s provided by assessors Assessor observations Support visits with assessors are to advise and guide on sector specific opportunities, advising on types of and guiding on when to use m. Supporting with learner plans and feedback styles Advising on delivery opportunities and confirming on what is available to learner / assessor Guiding on resources and access for learner with assessor Each IQA will be responsible for Assessors observations Observations will be conducted at regular intervals according to individual RAG status to monitor and delivery of learning processes. Details of IQA visits will be recorded and feedback given to assessor Records of observations will be saved in an Appropriate and secure place During IQA activities, documentation and records of assessors are checked to confirm that process requirements are being met. Feedback, advice and guidance is discussed and agreed. A record of activity is completed, signed by Assessor and IQA. Access to : Access to for learners will be monitored through use of: Assessment documents, including planning and feedback 12 weekly reviews Candidate and employer interviews Exit interviews

4 Internal Quality Assurance Strategy/Plan for sampling Internal Quality Assurance focuses on of ASSESSOR combined with work of learner and will include: The sampling strategy is that following process will be documented: A minimum number of learner s depending on RAG rating of assessor (detailed below) methods over various s Assessment cycle paperwork Audit trail with centre records and records Summative quality check for all s The Internal Quality Assurer conform to RAG system when sampling all s and ensure y are returned to learners within a timely manner Quality Assurer to ensure competency of assessors against levels of programme within individual sectors When planning sample IQA s need to assess risk, based on following: Ø Experience and confidence of tutors / assessors Ø Number of s, levels and locations Ø Amount of learners on programme / Ø Independent (required in some s only) Ø Potential of plagiarism Ø Conflict of interest Emphasis on formative sampling for maximum support to achievement to happen mid-point of length of programme. Summative for experienced assessors and no/minor actions at formative = overall quality check The sampling process should be according to sampling plan. If it varies, a note should be made on report with reasons. The IQA process should focus on various methods and refore units do not have to be finished to

5 Sampling plans should be individually planned in advance recognising expected completion dates and a range of methods will be quality assured and recorded. The IQA process is a SAMPLING PROCESS and should be carried out as follows: FACTOR Internal Quality Assurers need to be sure that sample covers all types of: Candidates/learners Ethnic origin, age, gender, language, and or relevant feature of learners on programme. Assessors Experience, s, peripatetic, current workload, Methods of occupational experience, unqualified/new to centre or team Observation / RPL / Learner Case Studies / Planned Discussion / Questioning / Work Products / Simulations/Marking of projects Assignments, Tests, Skill tests Evidence All types of evidence as shown from above Records Planning/Feedback/ Multi Assessment Documentation / Evidence Checklist / Reviews / Certification Documentation / Candidate Records / Exemptions Assessment Sites Work Based learners / Class room based learners / Training environments / Access to support / Any or locations Along with above IQA needs to be mindful of following: Is assessed evidence Fair Valid Reliable Sufficient Ensuring that all learners have an equal chance of getting an objective and accurate Relevant to standards/criteria against which candidate is being assessed Consistently achieves same results with different assessors and same (or similar) group of learners Enough evidence as specified in Evidence Requirements or Assessment Strategy Traffic Light System (RAG rating) Within QTSD, assessors should be graded according to a traffic light system. Assessors will be encouraged to grade mselves and implement an action plan with ir Internal Quality Assurer. CLARIFICATION OF GRADE ASSOCIATION

6 White assessors are: Unqualified and working towards ir TA Red assessors are: Newly qualified assessors New to centre New to qualificatio n / level Not meeting centre requireme nts Amber assessors are Less experienced assessors satisfactory paperwork and process Experienced assessors but working with new or different standards, different level or assessing in a new sector Assessors who may be returning after a period of absence Not meeting centre requirements Green assessors are: Experienced assessors fully compliant with paperwork, and processes Confident in knowledge and understanding of specification and levels, and collection of evidence Able to adapt to different awards and levels easily REQUIRED SUPPORT / OBSERVATION White assessors Red assessors Amber assessors Green assessors: Observed in Observed in Observed in Observed in quarterly quarterly twice a year. once a year. 100% countersigni ng to be done whilst unqualified 25% across 10% across 50% across 50% across Some things to check Check actions from last IQA report and ensure y have been completed, and indicate on report y have been actioned. If actions

7 have not been completed, n situation needs to be reviewed and discussed with assessor and an action plan made. If this happens again, n RAG rating of assessor may drop leading to increased IQA. Where a learner is required to demonstrate or be able that re is sufficient evidence from assessor in detail for IQA to understand exactly what assessor assessed, and why. Counter signature: If assessor is unqualified, anor qualified assessor should countersign all decisions. IQAs should check that this has been done and feedback is sufficient, justified and actioned.. Policy approved by QTSD ON 31/7/16: Policy author, Director of Quality, review date July 2017