Job Description. Salary: AOC Point ,671 29,147

Transcription

1 Job Description Post title: Responsible to: IT Technician IT Manager Salary: OC Point ,671 29,147 Purpose of Job: The IT technician is responsible for the update and maintenance of all the IT infrastructure, hardware and software at The Camden College. You will be the primary point of contact for staff wishing to make enquiries and reporting faults using the college support desk system. Main Duties and Responsibilities: To assist the Senior IT technician and IT Manager with daily administration of the college s computer networks and maintaining college computer hardware including PCs, Macs, servers and peripherals. To help manage the college s Helpdesk Ticketing system and provide 1 st and 2 nd line IT support to staff and students and resolve issues efficiently. To set up and maintain college network infrastructure including cabling, switches, firewalls, racks and telephony including telephones and switches. To provide assistance with rollout and updating computer software in accordance with college plans and requirements. To Maintain the IT sset Register and liaise with external Vendors. To troubleshoot and attempt to resolve incidents and escalate issues to senior members as and when necessary. To maintain and administrate the college s multi-functional printers and print servers. To maintain MS ctive Directory, Group polices, Exchange/Office 365 and Google suite Platforms. To assist with the installation of new hardware and software and help train employees on its use. Undertake other duties relating to the efficient and effective management of the area consistent with the post responsibilities.

2 General Maintain up to date knowledge of developments and best practice in your area to provide sound professional advice to staff. Comply with and actively promote all college policies with full regard for equalities, health and safety and safeguarding requirements. ctively participate in professional development and training activities, developing your own personal networks and reflecting on your own performance. Be a role model of excellence and professionalism for all staff and students. Perform other duties as may be required by the Line Manager or the Principal to ensure the efficient functioning of the College. Other Duties and Responsibilities: The post involves working with young people and vulnerable adults and consequently is subject to a satisfactory enhanced disclosure check with the Disclosure and Barring Service (DBS). The job description is accurate at October 2018 but is subject to change and development in line with the needs of the College. PERSON SPECIFICTION IT Technician This person specification will be used in shortlisting and in interviewing to select the best candidate. You are therefore advised to address each aspect of the person specification in your written application. Qualifications 1 relevant qualification in computing, IT, ICT or networking, or equivalent experience, together with at least basic knowledge of network computing, the Internet and Intranets. Essential Desirable Method of assessment - pplication form I- Interview T- Test 2 GCSE Mathematics and English. Experience 3 Experience of providing First line helpdesk support. 4 Experience of providing high quality customer service. 5 Good working experience and knowledge of the following technologies: PC and Mac operating systems in a networked environment, ctive Directory (including troubleshooting domain problems), GPO, DNS, DHCP, Microsoft Office, Wireless networking, Printers, phones and switches including troubleshooting networks and network devices.

3 6 Working experience and knowledge in Infrastructure Virtualization Technology Hyper-V or VMware. 7 Working experience in SaaS platform- Office 365 or G- suite. 8 Working experience and knowledge in SCCM or similar deployment and configuration Tools. 9 Practical experience in working with Windows Server 2012 R2 and later. Skills and Knowledge 10 bility to communicate effectively with people at all levels. 11 bility to work flexibly and to prioritise client demands. 12 bility to manage the conflicting demands of responsive and planned work. 13 Knowledge and understanding of telephone PBX systems. 14 bility to act independently to provide solutions in an emergency in the absence of colleagues. 15 The ability to use your initiative when taking ownership of projects and seeing them through to the end. 16 The ability to prioritise workloads and schedules. 17 bility to support colleagues with any general IT problems. 18 Good team player and works well with others. 19 ppreciation of the security and integrity of data held on servers and Storages. 20 Understanding of the principles of software and hardware asset registers. PPLICTION ND PROCESS We hope that you are excited by the prospect of working at the oldest adult FE College in Europe and we are convinced that you will find WMC a great place to work. Good luck and we look forward to receiving your application. How to pply To apply, please download the application form from our website Once you have completed your application form, you can either it back to recruitment@wmcollege.ac.uk or send it by post to: Human Resources Working Men s College 44 Crowndale Road NW1 1TR

4 pplicants will be shortlisted for interview by matching the details given on their application form against the Job Description and Person Specification for the role. We would therefore ask applicants to provide clear evidence to show how their experience, skills and knowledge match those requirements. Closing Date: Thursday 22 November 2018 by 10:00am Interviews Interviews will be held all day on Thursday 29 th November Candidates who are shortlisted for interview will be asked to perform some tests prior to the interviews. Further information To find out more about this role, please contact HR Department on: Or by

5 EMPLOYEE BENEFITS PCKGE The benefits available to all staff employed at WMC - the Camden College include the following: Competitive salary, paid monthly Teachers Pension Scheme (for teaching staff) Contributory group personal pension scheme (for non-teaching staff) with contribution rates of 2.4% net from employee and 5% from employer Generous annual leave entitlement Interest free season ticket loan Full CPD programme reflecting individual needs and aspirations Childcare voucher scheme Cycle to work scheme Free access to College classes (terms and conditions apply) Employee ssistance Programme Death in service benefit insurance (providing 2 x salary cover) On-site café Family friendly HR policies