Onsite Coaching Service Overview

Transcription

1 Onsite Coaching Service Overview

2 Founded Company in 2002 Largest Onsite Wellness Coaching provider 450 Client Locations 150 Coaches Service employers of all sizes and business sectors 35+ states and Puerto Rico

3 People Coached = 10X Risk Reduction compared to not coached Most people need wellness coaching EMPLOYEE POPULATIONS WITH ONSITE COACHING = 10 TO 20X GREATER ENGAGEMENT IN COACHING

4 Requires specialized management, operations, process and training infrastructure to.. Meet the logistical challenges of coaching large, diverse and disbursed populations in the workplace Stimulate and generate 80-90% sustained levels of employee population engagement in coaching Recruit, retain and manage coaching staff in all areas of the country Provide comprehensive onsite coach training, development and support (CoachWell ) Meet the data collection, processing and reporting demands of onsite coaching (StageCoach ) Integrate and connect other wellness and health promotion resources with the onsite coaching process

5 Coaching Methodology & Behavior Change Skill Set Training Classes, Conference Calls, Webinars, Mentoring & Site Visits Continuous Coach Methodology & Behavior Change Skill Set Testing, Exams & Assessments Coach Benchmark Analytics & Review Coaching Best Practice Evaluations & Training Coaching Scope of Practice Protocol Development StageCoach Data Entry Compliance & Quality Control Develop Proprietary Coaching Tools & Resources Develop Proprietary Programs, Handouts, Seminars, Lunch & Learns, Newsletters, Flyers, etc. HIPAA Related Coach Compliance, Training & Testing

6 Developed & enhanced over past 13+ years Proprietary software designed specifically for use with onsite coaching Collects extensive range of coaching data Consult Management: Used by coaches to manage the ongoing coaching process Account Management: Used by our managers to continuously assess coach performance and quality of coaching, and to evaluate and assess outcomes Customer Reports: Used to prepare regularly scheduled progress and outcomes reports

7 COMPLEMENTING CONNECTING INTEGRATING

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9 Day to Day Coach Service Delivery Overall Client Customer Service & Account Management Compliance with Coach Quality Control, Scope of Practice & Employee Privacy Protocols Client Reporting & Service Reviews StageCoach Data Entry Review Onsite Coach Shadowing & Performance Assessments Coach & Client Conference Calls

10 Core Deliverable Onsite Wellness Coaching Onsite, one-on-one and face-to-face wellness coaching 80%+ of the populations engage Each onsite coach will Maintain a coaching caseload of approximately 800 employee lives Conduct 8+ wellness coaching interactions per year, per employee coached 6,500 interactions per full-time coach per year

11 Supplemental Support Services Dissemination of Safety & Health Educational & Promotional Materials Weight-loss Competitions & Walking/Exercise Programs Corporate Challenges Stretch Programs CPR and First Aid Training Newsletters Safety & Health Seminars, Presentations, Lunch and Learns Fitness Classes or Training Safety Committee Involvement Healthy Vending Machine Promotion Safety Awareness Messages & Education Injury Prevention Training & Programs

12 For our customers interested in enhancing their safety efforts, we include coaching elements focused on injury prevention Integrated with our core wellness deliverables to reflect the interdependence between injury free work performance and wellness, including: Injury Prevention Education Mindfulness and Work Readiness Early Injury Intervention Health, Fitness and Conditioning Safe Work Performance Job Coaching Return to Work Support Integrated approach consistently achieves large-scale improvement in employee population health risks, AND substantial improvement in the incidence/cost of workplace injury

13 Our formula... Your Results. Build Relationships with Employees Motivate and Engage All EE s in Coaching Provide frequent, consistent and face-to-face coaching interactions Large-scale EE Engagement Substantial Improvement in EE population Biometric, Health & Safety Risks Real Cost Containment Integrate Coaching with All other available resources

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15 Client Reporting Fully Customizable Standard & Ad Hoc Reporting EE Engagement, Utilization, Referrals Health Risk Improvements EE Health Trends & Interests Benchmarked to Similar Clients Pinpoint Program Strengths Highlight Areas for Improvement Support Future Planning EE Satisfaction

16 Motivate and Engage 80-90% of EE s (approximately 50,000 of the 60,000 eligible) engaged in coaching each year...500,000 interactions per year 2,000,000 coaching interactions over the 4 year period. 62% of all employees coached had 4 or more coaching interactions on average per year. Source: Information presented in this and following 5 slides was collected from WCUSA StageCoach software and includes only data for customers for whom we provided our onsite coaching services for all of the four year period (300 customer locations in 30+ states; 60,000 eligible employees).

17 Multiple Issues at Once Top 10 Issues Discussed: Blood Pressure Body Composition Nutrition Exercise Weight Loss Stress Cholesterol Sleep Tobacco Use Diabetes 77% of all employees coached were coached on 4 or more health/wellness issues.

18 Large Scale Health Risk Improvement By the end of 2013, our coaches helped improve, on average over 1 Health Risk for each of the 60,000 eligible employees. In summary, of the total eligible EE s: 41% Improved BP 36% Improved BMI 20% Increased Exercise 9% Reduced stress 3% Quit Tobacco By the end of 2013, nearly 60% of the eligible EE population achieved at least one health risk improvement, with: 26% improving 1 Risk 18% improving 2 Risks 14% improving 3+ Risks

19 Reduction in Prevalence of Employees At High Risk 19% REDUCTION 63% REDUCTION The Charts above, and on the next slide, stratify ALL employees coached 2 or more times, including those who improved, regressed, or remained unchanged for each of the 4 risk factors. The data provides a more conventional look at the changes in the coached population risk levels for BMI, Blood Pressure, Exercise and Stress. Baseline is the employee s measurement as of the time we began coaching them, and Most Recent is the measurement as of the employee s most recent coaching session.

20 Reduction In Prevalence of Employees At High Risk 45% REDUCTION 55% REDUCTION

21 Costs follow risks What our clients have reported Costs follow risks What our clients have reported Univ. of Michigan analysis showed healthcare costs per EE were $1,400 lower for EE s coached 12x s per year vs. EE s coached 0-4x s! Municipality reported group healthcare costs flat for 4 years! Transportation Co. reported total incurred Workers Comp costs dropped 36% and Lost Time Days dropped 31%. Total cost savings of $10M! Healthcare Consortium of 175 companies reported the healthcare cost per EE for Consortium Members was 23% lower than comparable non- Consortium companies. Thomson Healthcare multi-employer analysis of HRA results showed net return from health care cost savings of $400,000 per onsite coach deployed to our customers. Pharmaceutical Co. reported Sprains & Strains decreased 63%. Total cost savings of $1.6M! Food Processing Co. reported healthcare costs per employee flat for 3 years! NJ Township Mayor reported a year over year healthcare cost increase of 0%! Chemical Co. reported MSD injuries decreased 45%. Total cost savings of $2.3M! Hospital System reported absenteeism dropped over 50% after 2 years!

22 Group Healthcare Costs University of Michigan Study Analysis led by benefits consultant and performed by U of M for 1,500 life WCUSA client. At time of analysis, in addition to onsite coaching, Client offered employees wellness incentives, HA s, blood screens, and a variety of web based support wellness tools and resources. Healthcare Claims Results As the frequency of onsite coaching interactions per employee increase, healthcare costs per employee decrease. Health care costs for employees coached an average of 12+ times per year were $1,400 lower than for employees coached an average of only times per year.

23 Workers Comp Outcomes Large National Transportation Co. Services provided to 12,000 EE s at 100 locations in 20+ states. Analysis conducted over 5 year period. Workers Comp Costs, LTD & RDD decreased by 30-35%!

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