How to Achieve Better Results with Team Accountability

Transcription

1 How to Achieve Better Results with Team Accountability 1

2 Build Reward Engage Coach Today s Agenda How can I maximize my team to make my job easier, and improve my results, with less stress? Today I will share what you can do to get everyone on your team to focus on the right work, be accountable, and achieve key results 2

3 Problem Responsibility but no Authority Problems: Lack of Accountability Survey respondents who engaged in these behaviors: Waited Too Long to Act 45% Ignored Problem 68% Wasn't Personally Invested Tell Me What to Do Felt Powerless Out of Control Pointed Fingers and Blamed Spent time covering tail 68% 70% 81% 88% 93% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 3

4 Symptoms Below the Line Wait and See Cover Your Tail Finger pointing Ignore/ Deny Confusion / Tell me what to do Not my job 11 Reasons People Don t Do the Job Expectations They think they are doing it They don t know what to do They think something else is more important Ability They don t know how to do it They are uncomfortable doing it They lack the competency needed to do it Motivation They can do it but don t want to They are rewarded for not doing it They are not rewarded when they do it Beliefs They don t know why they should do it They think their way is better 4

5 Accountability Ladder 8. I make it happen Responsible 7. I seek solutions 6. I own it Power Victim 5. I acknowledge reality 4. I wait and hope 3. I make excuses 2. I blame and complain 1. I am unware Steps to Accountability [Individual] See it Do it Above the Line Solve it Own it 5

6 5 Dysfunctions of a Team Patrick Lencioni BUILD THE FOUNDATION OF A COHESIVE TEAM 1. TRUST 6

7 ENGAGE IN HEALTHY CONFLICT 2. CONFLICT [Discussion] BUY-IN ON DECISIONS 3. COMMITMENT 7

8 HOLD TEAM MEMBERS ACCOUNTABLE 4. ACCOUNTABILITY FOCUS ON COLLECTIVE RESULTS 5. RESULTS 8

9 5 Stages of Accountability The Five Behaviors of a Cohesive Team Patrick Lencioni 5 Steps to Culture of Accountability Importance Clarify Focus & Align Collaborate Results Visible Connect to WHY Clear about WHO & WHAT Communicate HOW Monitor progress & COACH Assess RESULTS Why does this matter? What does success look like? How are we going to achieve success? Are we on track & what adjustment s? How did we do & what did we learn? Source: Rhythm Systems 9

10 It s not just about how they can help you succeed, but how you can help them succeed and do their job better. Make everyone look good What has been most useful? 10

11 Delegate, Don t Abdicate Clarity Check Ins Deadlines Dashboards Targets Action items Accountability Weekly Action Plan Project Tasks Who Date Status Customer software Hire team lead Update safety process Quarterly manager meeting 3/15 1. Demo 2. Decide 3. Action plan 1. Post Job 2. Screen/ Interview 3. Train new hire 1. Write checklist 2. Delegate to Bill 3. Weekly updates 1. Agenda 2. Book room 3. Q2 data to review Marc 2/15 Demo Chris 3/1 Screen 50 resumes Kurt 2/22 Checklist drafted Eric 2/27 Data 60% ready 11

12 Power of numbers- Dashboards: Goal Focus Impact Prioritize Actions Plan HR Foundations 2010 Power of Visual Roadmaps HR Foundations

13 Project status updates Rewards to Build Trust & Results 13

14 Reward: Appreciation & Recognition Reward: Feedback 14

15 Reward: Skill Development Reward: Food 15

16 Coaching for Accountability 2/21/18 What: Coaching not Management Create an environment where performance is Clear Expected Appreciated Recognized Rewarded Held accountable to standards Coached positively to improve and grow and Poor performance is addressed quickly and positively What has been most useful? What one thing will you start doing? 16