TRANSFORM YOUR MILLENNIALS INTO LEADERS LINDSEY POLLAK HUMAN RESOURCE MANAGEMENT ASSOCIATION OF WESTERN NEW ENGLAND MAY 18, 2015

Transcription

1 TRANSFORM YOUR MILLENNIALS INTO LEADERS LINDSEY POLLAK HUMAN RESOURCE MANAGEMENT ASSOCIATION OF WESTERN NEW ENGLAND MAY 18, 2015

2 Agenda I. Context: Review each generation and why Millennials are so different II. Action: Build your toolkit for transforming Millennials into leaders III. Q&A

3 Common sense is not so common. Voltaire

4 I. REVIEW THE GENERATIONS

5 Generations in the U.S. GENERATION BORN U.S. POPULATION Traditionalists million Baby Boomers million Generation X million Millennials (a.k.a. Generation Y) million Sources: Pew Research Institute, U.S. Census Bureau, Strauss & Howe

6 Unprecedented Generational Change 2020 Millennials 2005 Boomers

7 II. 3 KEY MILLENNIAL DEVELOPMENT STRATEGIES

8 If you want high performance out of this generation, you better commit to high-maintenance management. In return, you ll get the highest performing workforce in history. - Bruce Tulgan, Author, Not Everyone Gets a Trophy

9 1. COACHING

10 Entitlement: Everyone Gets a Trophy

11 American Students World Rankings Science 21 st Math 25 th Confidence 1 st

12 What factor most influenced your decision to take your current job? Opportunity for personal development (65%) Reputation of the organization (36%) Role itself (24%) Starting salary/rate of pay (21%) - PwC Millennials at Work Global Study, 2012

13 Feedback, Feedback and More Feedback

14 Example: University of Oregon Ducks

15 Example: LinkedIn Bring In Your Parents Day

16 Coaching Strategies Take a coaching approach to Millennial management provide ongoing recognition, feedback and career coaching Train and mentor Millennials in common sense topics answering the phone, face-to-face communication, failure Accept that parents are part of the recruiting and retention equation

17 Training Tip: Fill Your Tanks

18 Fill Your Tanks Do your homework Read the packet (a.k.a. Advice from the youngest female Fortune 500 board director) Know your business classics Expand your non-industry knowledge Fill your gaps

19 2. CUSTOMIZATION

20 Everything Can Be Customized

21 THERE HAS BEEN AN 85% RISE IN THE NUMBER OF BACHELOR S DEGREES WITH DOUBLE AND TRIPLE MAJORS IN THE LAST DECADE. - U.S. DEPARTMENT OF EDUCATION, 2008

22 Example: Deloitte

23 Example: TEDEd

24 Customization Strategies Emphasize and publicize opportunities for leadership, mobility and customized career paths Offer the widest variety of learning options live, on-demand, short, long and don t be afraid of mandatory Involve your Millennials in your Millennial recruiting efforts

25 Training Tip: Encourage the Style Conversation

26 The Style Conversation Know what, when, where and how your manager (and other VIPs) like to receive information Learn what drives your manager nuts Find out how and when (official and unofficial) feedback will take place

27 3. ACCESS

28 The World at Your Fingertips

29 The Sharing Economy: Experience Trumps Stuff

30 Desire for Work/Life Balance

31 Assume you are a leader in the workplace. What are the top topics/issues that you d want to tackle? Work/life balance (47%) Leadership training (33%) Technology/innovation (31%) Pay equity (30%) - The Hartford Millennial Leadership Survey, 2014

32 The Big Picture : Desire for Transparency

33 Example: Reverse Mentoring at GE

34 Example: Tours of Duty

35 Access Strategies Experience is the new swag use experiences as recruiting tools Promote opportunities to change the world and contribute to the big picture Provide as much communication and transparency as possible: cc-ing team on s Post-mortems Reverse mentoring

36 Training Tip: Listen More Than You Talk

37 Listen More Than You Talk Focus on WIIFT, not WIIFM Always ask Is there anything I can do for you? Show your gratitude early and often

38 What to Do Tomorrow Adopt a Millennial mentor Include a Millennial in a meeting Give five-second feedback Offer an additional communication option Create an employee alumni group on LinkedIn

39 Thank You

40 Keep in Touch me to receive today s slides: lindsey@lindseypollak.com Subscribe to my monthly e-newsletter for more insights: Connect on