SFSREM8 Maintain the performance of remote monitoring systems

Transcription

1 Overview This NOS sets out the skills, knowledge and understanding for an effective maintenance regime of remote monitoring systems. This NOS covers the following activities: 1. Identify, create and monitor maintenance agreements 2. Agree fault reporting procedure 3. Arrange for equipment maintenance This NOS is aimed at those with managerial responsibility for maintaining the performance of remote monitoring systems SFSREM8 1

2 Performance criteria Identify, create and monitor maintenance agreements You must be able to: P1 identify the different types of equipment that may require maintenance to ensure the performance of remote monitoring systems P2 agree and confirm service level arrangements with maintenance contractors to ensure optimum operational performance of remote monitoring systems is maintained P3 confirm with maintenance contractors their understanding of your organisational requirements P4 monitor compliance with the agreed contract standard for maintenance P5 complete required documentation accurately and within agreed timescales P6 record accurate details of agreements and pass the information to relevant people who will need the information P7 monitor and review maintenance agreements Agree fault reporting procedure You must be able to: P8 agree fault reporting system with maintenance contractors to ensure any fault is reported in an appropriate manner to reduce down time of equipment P9 identify the different maintenance needs to maintain the performance of remote monitoring systems P10 monitor compliance with the agreed contract standard for maintenance P11 record accurate details of agreements and pass the information to relevant people who will need the information P12 determine at what stage which partners, if any, need to be advised of faults Arrange for equipment maintenance You must be able to: P13 recognise faults that impact on the performance of remote monitoring systems P14 report details of the fault to the appropriate maintenance contractor following approved fault reporting procedures P15 ensure all details of the fault are logged correctly following your organisational procedures and safety recommendations SFSREM8 2

3 P16 confirm the reported fault is fixed satisfactorily and within agreed timescales P17 identify any outstanding works to be completed with set target date for completion and take appropriate action SFSREM8 3

4 Knowledge and understanding Legal and organisational requirements K1 K2 current relevant legislation, regulations, codes of practice and guidelines relating to maintenance agreements (service level agreements) current relevant legislation, regulations, codes of practice and guidelines relating to equipment maintenance Identify, create and monitor maintenance agreements K3 K4 K5 K6 K7 K8 how and why it is important to identify the different equipment that may require maintenance to ensure the optimum operational performance of remote monitoring systems how to identify critical elements of the remote monitoring system with whom you should agree maintenance level arrangements (service level agreements) how and why you should monitor compliance with the agreed contract why you should maintain accurate details of maintenance agreements how and why it is important to confirm with maintenance contractors your organisational requirements Agree fault reporting procedure K9 how and why it is important to identify the different maintenance needs to maintain the performance of remote monitoring systems K10 how and why it is important to use different methods when reporting faults K11 how to present details of faults in a clear manner and in different formats K12 how and why systems faults may impact on others Arrange for equipment maintenance K13 how and why it is important to recognise when equipment is faulty K14 how and why you should follow your organisational procedures when reporting faults SFSREM8 4

5 K15 how to determine the difference between fault maintenance and routine pre planned maintenance K16 how and why you should agree a pre planned maintenance program K17 why it is important to identify any outstanding works to be completed and take appropriate action K18 how and why you should confirm that a fault is fixed SFSREM8 5

6 Additional information Glossary In these National Occupational Standards; relevant people: someone who may be required to be informed and includes but is not exclusive to; supervisor, manager, client, law enforcement agencies, statutory bodies, maintenance company, contractor, service provider, services, third parties, line manager, suppliers, partners, agencies and staff SFSREM8 6

7 Developed by Skills for Security Version number 1 Date approved January 2014 Indicative review date Validity January 2017 Current Status Original Originating organisation Original URN Skills for Security SFSREM8 Relevant occupations Suite Elementary Occupations; Elementary Security Occupations Remote Monitoring Operations Key words remote monitoring; CCTV; security systems; performance; fault; record; equipment SFSREM8 7