Programs Coordinator. Titles of Positions which report to this position are: Some casuals may report to this position for key projects on occasion

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1 POSITION DESCRIPTION 1. POSITION DETAILS Position Title: Division: Unit: Management Level: Programs Coordinator City Life Creative City Employee 2. ORGANISATIONAL RELATIONSHIPS Position Title of Supervisor: Studio Team Leader Titles of Positions which report to this position are: Some casuals may report to this position for key projects on occasion Contractors for which this position is responsible: Some contractors may report to this position for key projects on occasion 3. PRIMARY PURPOSE OF POSITION The primary purpose of this role is to deliver innovative and creative lifelong learning programs for diverse communities that support the vision and goals of the Cultural Venues and Programs team. This role researches, develops, implements and evaluates best practice cultural learning programs. 4. POSITION OBJECTIVES The major objectives to be achieved by the Coordinator are within the following areas: Research and continuous development Research and stay current with local and international developments in cultural programming, literacy learning, relevant technology, and community interests.

2 Commit to professional development in programming and life-long learning in education, culture, technology and community engagement. Program development and delivery Develop, deliver and promote innovative programs, resources, events and outcomes in collaboration with Cultural Venues and Programs teams, City of Sydney units and communities. Identify community needs and design public programs that provide enriching opportunities to engage with Cultural Venues and Programs spaces and services. Publically present and/or supervise the professional presentation of programs. Continuously evaluate and improve programs. Customer and community engagement Deliver programs that support community engagement and membership development. Promote, market and communicate programs. Communication and Teamwork Coach and mentor casuals and contractors to develop and delivery programming Provide advice to assist with the smooth running programming. Provide support and share responsibilities across a range of programming areas including: o Children s and youth, o Adult and seniors, o Intergenerational, o Outreach and community engagement, o Multicultural, o Special interests and needs services, o Ceramics, Printmaking, Jewellery and object and painting and drawing, o Cross disciplinary and emerging art forms. Develop and maintain effective working relationships with Cultural Venues and Programs staff, customers, vendors, and other relevant City units to ensure the smooth, effective and consistent activation, promotion and operation of the Cultural Venues and Programs spaces. Work collaboratively and cooperatively with the Cultural Venues and Programs team. Policies and procedures Ensure compliance with legislative, industrial and City of Sydney policies and procedures. Ensure compliance with Cultural Venues and Programs policies and procedures and contribute to the development of unit- wide policy and procedures. To be held accountable for working conditions under the control of the position and for detecting any unsafe or unhealthy conditions or behaviour

3 and to take immediate steps to investigate and rectify any risks to health, safety and welfare arising from any activity. 5. POSITION ACCOUNTABILITIES Program Coordinators may be required to work in different locations and work flexibly to support programs. Program Coordinators will be accountable for the following: Research and continuous development Evaluate and benchmark programs based on global best practice in other cultural institutions. Represent and promote the City of Sydney in regular professional development, through networking and outreach capacities amongst other associations and external organisations. Program development and delivery Deliver programs that meet the Cultural Venues and Programs goals. Develop strong relationships with City units and build partnerships with local communities and businesses. Implement programs based on evaluation, research and consultation using quantitative and qualitative data. Demonstrate flexibility in producing outstanding programs through professional presentation and event management skills. Understand, plan, adapt and be accountable for effective stakeholder management, resourcing, budgeting, procurement, scheduling and reporting. Customer and community engagement Provide programming opportunities for various learning styles and preferences including self-directed, entry, intermediate and advanced levels and lifelong learning. Implement programs that develop ongoing customer relationships, support business growth and enhance customer experience. Communication and Teamwork Support and create a positive and supportive work environment through role modelling, encouraging teamwork, sharing knowledge, and supporting staff with program development and delivery. Support the team by actively delivering on efficient program administration Coach casual and contract staff in the development of skills and understanding in best practice programming. Communicate and liaise with Cultural Venues and Programs staff, customers, vendors, and other relevant City units to ensure the smooth, effective and consistent activation, promotion and operation of the Cultural Venues and Programs spaces.

4 Policies and procedures Ensure programs are aligned to the business unit plan, support the City's procurement policies and procedures and are well-considered activities that enhance the City's reputation. Ensure programs adhere to responsible use of resources, budgets, staffing and opportunity costs. Accept responsibility and authority for all related tasks as set out in Cultural Venues and Programs procedures, guidelines and associated authorised documentation. 6. WORK, HEALTH & SAFETY RESPONSIBILITIES Staff have an active role to play in the Safety Management System (SMS) and have the following responsibility, authority and accountability: Working safely so as not to put yourself or others at risk Stopping work in circumstances that are deemed an immediate risk to health and safety until a satisfactory solution is agreed/implemented Cooperating and complying with safe work method statements, policies and procedures and participating in their development Reporting all accident, incidents and hazards to your supervisor immediately and participating in accident/incident investigation and risk management activities Attending WHS training Complying with the requirements of the City s Return to Work program A full list of WHS responsibilities and accountabilities are available within the City s SMS document; Responsibility, Authority and Accountability (RAA) Matrix. 7. AUTHORITY TO ACT Program Coordinators have the authority to make decisions in collaboration with the Studio Team Leader to ensure the efficient management and day to day running of the programs. The Program Coordinator has the authority to take any reasonable steps to ensure that the smooth flow of operations is maintained providing the actions are consistent with the responsibilities of the position and subject to any limitations, corporate policies, procedures or safe work method statements. All employees have the power to stop work in circumstances that are deemed an immediate risk to health and safety until a satisfactory resolution is agreed / implemented. Such circumstances may include life threatening situations or those that could result in loss of limb or other significant lost time injury.

5 8. ESSENTIAL AND DESIRABLE CRITERIA Essential Criteria Best practice experience and skills in developing and implementing cultural public programs, delivering learning programs and event and project management. High-level communication skills, both written, verbal and in public speaking and presentation, and an ability to deliver high level customer service to a diverse range of people and in a range of circumstances. Demonstrated capacity to contribute successfully to a team working environment to a high level. Demonstrated understanding of the role, development and direction of contemporary learning programs including knowledge of current industry standards. Demonstrated capacity to develop professional networks in corporate, cultural and community arenas. Demonstrated excellence in customer service and a knowledge of equity in access principles. Ability to promote Cultural Venues and Programs services and spaces. An ability to develop programs that are sustainable, evidence based and community driven and contribute to the development of a culture of learning following governance and procurement procedures Demonstrated ability to learn new material quickly and meet deadlines in a fast-paced environment Tertiary qualifications in GLAM sector (gallery, library, archives and museum), related cultural or educational field and or equivalent gain in work experience. Ability to obtain a clear Working with Children Check. Desirable Criteria Good PC/Mac skills, advanced Office software skills and/or design/music/video software skills; knowledge of audio-visual technologies, and/or emerging technologies and social media. Be willing to work evenings and weekends (with remuneration). Existing professional network links to Sydney-based cultural and community organisations. Proficiency in another language other than English

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