Perfect your Perspective!

Transcription

1 Perfect your Perspective! Small changes can shift your leadership results from meh to miraculous! presented by: Rebecca Harmon, MPM, RHIA, CCA

2 Introduction In the day-to-day HIM world, we are often our own worst enemies.

3 A Story of Expectations Ever hear this saying? be careful what you wish for - it just might show up! Or if you look hard enough, you re going to find something!

4 An Old Story Greek myth: Pygmalion most recognized from Metamorphoses (a poem by Ovid) where Pygmalion - a sculptor - fell in love with a statue that he had carved. Theme repeats across history George Bernard Shaw s play Pygmalion Movie version: My Fair Lady Cartoon movie: Pinnochio

5 Beliefs In each of these folk tales, the deeprooted beliefs (desires) of someone resulted in the fulfillment of the desire Pygmalion s statue became a woman Pinnochio became a real boy Eliza Doolittle became a lady AND,...

6 What We Know Can we find the good that s still left in people? Are we willing to look for it? Or at least be open to its presence?

7 Self-Fulfilling Prophecy Rosenthal & Jacobson At-risk students did not perform according to their abilities Rather, they performed to the expectations of their teachers

8 Self-Fulfilling Prophecy (2) The experiment pivotal to the research findings showed that teachers "...subtly and unconsciously encouraged the performance they expected to see."

9 Meaning for Managers What can we learn from History? Movies? Mythology? Research?..that people will show up for us as we expect them to.

10 J Sterling Livingston When Sterling was 14 mother died & father abandoned the family Sterling, his 4 brothers and a sister (age 18) raised themselves during the Depression After high school: got a job as wiper on a freighter headed for Shanghai, China did not intend to go to college High school debate coach persuaded him to reconsider He attended Glendale Junior College and then the University of Southern California

11 Harvard Professor J Sterling Livingston Founded the Sterling Institute in 1967 Wrote Pygmalion in Management in 1969 Remains one of HBR s best sellers Professor at Harvard Business School taught in MBA & Doctorate programs for > 20 years

12 Students & Employees Like the research in elementary schools (Rosenthal & Jacobson), Livingston showed that expectations of the managers drive the performance of the employees. Expectations of those in leadership positions have a significant impact on the rank and file

13 From Pygmalion in Management Some managers always treat their subordinates in a way that leads to superior performance. But most...unintentionally treat their subordinates in a way that leads to lower performance than they are capable of achieving.

14 The Cycle

15 Important Caveat Not exclusive to leaders or managers This works backwards too Because sometimes you have to manage your manager For more information on Managing Up, see What Everyone Should Know About Managing Up by Dana Rousmaniere (Harvard Business Review, January 23, 2015)

16 How do we,... Think about our employees? Talk about our employees? Talk to our employees?

17 Unconscious Filters We re exposed to billions of pieces of data in every waking moment But we only pay attention to a small fraction of that data How? (selective filtering) (Hass, 2015)

18 Filtering

19 Becoming Aware When we apply a filter to someone and let it become our default assumption We re creating a mold of behavior and expectations

20 The cow piece is molded to only fit in 1 spot What molds are you creating with your expectations?

21 How to Shift Commit to the process Create lists Practice the pause Get a trusted agent Be willing to be human You will stumble keep getting back up See the good in yourself, too

22 Expectations & Behaviors You see, really and truly, apart from the things anyone can pick up (the dressing and the proper way of speaking, and so on), the difference between a lady and a flower girl is not how she behaves but how she s treated. I shall always be a flower girl to Professor Higgins because he treats me as a flower girl and always will,... ~ Eliza Doolittle

23 Questions, Comments THANK YOU! Rebecca Harmon, MPM, RHIA, CCA Chief, Health Information Management Systems VA Pittsburgh Healthcare System

24 References Hass, D. (2015, February 11). This Is How the Brain Filters Out Unimportant Details. Psychology Today. Retrieved from Livingston, J.S. (1969). Pygmalion in Management, Harvard Business Review, July-August 1969, pp Rosenthal, R., &. Jacobson, L. (1963). Teachers' expectancies: Determinants of pupils' IQ gains. Psychological Reports, 19, Werner, A. J. (Screenwriter). (1964). My fair lady [Motion picture]. Burbank, CA: Warner Bros.