Position Title: Director of Data Analytics and Quality Improvement

Transcription

1 Position Title: Director of Data Analytics and Quality Improvement Area/Program Focus: All programs and administrative services offered by Catholic Charities. Position Summary: The Director of Data Analytics and Quality Improvement will provide guidance to the agency in implementing and maintaining best practice standards for a social service organization. The position will serve as a key member of the Executive Leadership Team. The position will also be responsible for the maintenance and updating of the agency s client service database and their integration with other data systems required by funders and specific programs. Reports to: Chief Executive Officer Supervisory Responsibility: Database Analyst, students, interns and volunteers. Budget Administered: Up to $300,000 Responsibilities: All responsibilities will be in line with the Council on Accreditation (COA) standards including: Overall Leadership: Commitment to Mission and Organizational Sustainability: Model commitment to CCEB mission and planning for the sustainable organizational future of services including working with the Executive Team and representing the agency in the community. Executive Team Collaboration: Work with other agency members to create and continually represent a unified leadership perspective. Culture: With the other members of the Executive Team, ongoing work toward maintaining a results-oriented, learning organization culture to increase overall impact. Strategic Management: Overall Organizational Strategy and Indicators: Help guide the development of the overall organizational strategy and indicators. Program Strategy and Indicators: Based on the overall organizational strategy, guide development of program strategy and indicators.

2 Strategy Implementation: Guide the implementation of organizational and program strategy within Programs and Services. Essential Responsibilities: Performance and Quality Improvement (PQI) Development: Develop, implement and maintain a plan of continual evaluation and improvement of agency practices using the Council on Accreditation standards. Identify methods and tools to track and measure results that can be used by agency leadership in planning and budgeting. Program Analysis: Analyze program impact and processes based on data. Provide insight on model effectiveness with target populations. Research industry wide standards. Conduct research on industry trends and best practices as necessary. Help document and enhance programmatic processes and models. Client Data Quality Management and Improvement: Lead development of best practices and protocols on data collection and monitoring. Work collaboratively with program staff to ensure quality, identify improvements, and meet user workflow and reporting needs. Troubleshoot functional and technical issues related to business applications data or transaction issues. Salesforce Customization and Support: This position will support the ongoing development and customization of the Salesforce client database, including training of staff. Program Reporting: Work with staff to develop, improve and automate required reports. Assist with ad hoc requests for information. Evaluating the data collected through task analysis, business process, surveys and workshops, and help design solutions for collecting new information. Assist in design and preparation of Board, lender and internal management reports, including analytical review and graphs. Integration of Databases: Work towards effective and efficient integration of CCEB databases to help provide timely and relevant data for decision making purposes. Social Impact: Working with staff, develop key indicators, dashboard reports, and relevant metrics to report outputs, outcomes, and social impact. Culture of Philanthropy: A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization s mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department. Success Metrics: Awarded accreditation status by the Council on Accreditation (COA) Complete key indicator, metrics, output, outcome, and social impact indicators

3 Implementation of new features that enhance user experience and productivity Develop accurate and timely data for use in program manager s reports. Accurate and relevant data in Sales Force Timely reporting Continuous process improvement Continuous and relevant policies and procedures Agency Culture: The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency s mission, vision, and values A commitment to excellence in everything we do A commitment to accreditation as well as performance and quality improvement A commitment to outcomes and measured results A commitment to innovation and to what is possible Qualifications/Requirements: Core Competencies: Licenses: Salesforce training preferred Education: BA required Experience: 3-5 Years professional experience preferred Analysis / Prioritization: Excellent analytical and problem solving skills Independent Judgment: High level of independent judgment required, including in interactions with stakeholders across and outside the agency, and in structuring & performing analysis Computer Skills: Excellent technology skills including Database Customization: (Salesforce.com experience preferred) & Microsoft Office Suite Interpersonal Skills: Ability to network and interact internally and externally Communication Skills: Strong written and oral communication Driving / Transportation: Valid Driver s License and ability Demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results Understands and values quality improvement. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members Ability to be a team leader and a team member

4 Ability to thrive in a flexible, fast-paced, accredited, and growth oriented environment while maintaining a positive solution oriented approach High analytical abilities to process large amounts of data from multiple sources. Ability to prioritize across multiple types of work and coordinate the work of others Ability to network and interact internally and externally High level of oral, and written communication, ability to speak to explain complex legal procedures to a many audiences Accountability: Community Liaison Yes Impact on Organizational Goals Yes Budget Responsibilities Yes Supervisory Responsibilities Staff, volunteers, students and students Training/Developing Staff Yes Management of Program Yes Check Signer Yes Negotiator No Contract Signer No Business Development Yes Other N/A Physical Requirements: Action % of the day Lifting 5 Standing 5 Sitting 85 Bending 5 Typing 60 Seeing/Reading 30 Hearing 20 Speaking 50 Necessary Forms of Communication: Visual / Reading Audio / Hearing Oral / Speaking Benefit Status: Benefits include group medical, dental and vision insurance; 403(b) Plan, plus life and disability insurance, paid holidays, vacation, and sick leave.

5 Overtime (FLSA) Status: Exempt Full Time/Part Time Status: Regular full-time TO APPLY: Please include the title of position in the subject line before submittal of cover letter and resume. Position is open until filled. Please send your cover letter and resume as follows Via (preferred method of submittal): Via Mail: Catholic Charities of the East Bay Attn: Human Resources 433 Jefferson Street Oakland, CA Catholic Charities of the East Bay is an Equal Opportunity Employer