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1 Public Disclosure Authorized EUROPE AND CENTRAL ASIA Armenia Governance Global Practice IBRD/IDA Specific Investment Loan FY 2010 Seq No: 12 ARCHIVED on 27-Jan-2017 ISR26786 Implementing Agencies: Public Disclosure Authorized Key Dates Key Project Dates Bank Approval Date:16-Mar-2010 Planned Mid Term Review Date:30-Jun-2013 Original Closing Date:31-Jul-2015 Project Development Objectives Effectiveness Date:26-Jul-2010 Actual Mid-Term Review Date:30-May-2013 Revised Closing Date:31-Jan-2017 Public Disclosure Authorized Project Development Objective (from Project Appraisal Document) The project development objective is to enhance of public sector management for better service delivery by: (i) strengthening institutional capacity in policy formulation; (ii) maximizing the efficiency of human resources; and (iii) developing information systems for internal work flow and external communication. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Public Disclosure Authorized Name Strengthening Institutional Capacity in Policy Making and Service Delivery:(Cost $2.31 M) Maximizing the Efficiency of Human Resources in the Public Sector:(Cost $0.83 M) Development of Information Systems for Managing Internal Workflow and External Communication:(Cost $4.61 M) Just-in-Time Technical Assistance:(Cost $0.35 M) Project Management and Implementation:(Cost $0.88 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Satisfactory 1/27/2017 Page 1 of 14

2 Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions The implementation of the all the project activities completed successfully before the closing date of January 31, 2017, thus enabling significant progress towards project indicator targets. Following successful pilot testing of the e-health system the Armenian Government is making steps towards its nationwide roll-out. Other e-government solutions supported under the project (income and assets declarations, electronic processing of driving licenses and plates, the archive for the electronic document management system, upgraded e-visa and human resource management system in civil service, etc.) have been already completed and launched. In December 2016 the Armenian Government launched the pilot of the new strategic planning framework in the Government Office and six pilot ministries and entities. The project recommendations on human resource management and ethics, will pass political scrutiny as part of a broader legislative package introducing conceptual changes for harmonization, integration of human resource management policy and decentralized administration in public service, which Armenian Government plans to present to National Assembly in the first quarter of /27/2017 Page 2 of 14

3 Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- Substantial Substantial Macroeconomic -- Moderate Moderate Sector Strategies and Policies -- Moderate Moderate Technical Design of Project or Program -- Substantial Substantial Institutional Capacity for Implementation and Sustainability -- Moderate Moderate Fiduciary -- Moderate Moderate Environment and Social -- Low Low Stakeholders -- Substantial Substantial Other Overall -- Substantial Substantial Results Project Development Objective Indicators PHINDPDOTBL Number of pilot ministries adopting policy formulation guidelines and procedures (Text, Custom) Decision making is generally not transparent, and public dissemination of government policies and outcomes is a low priority. Generic BPR led to regulations for policy formulation, work planning and management rolled out across the civil service. Ongoing PSMP-2 coordinated with World Bank TA on strategic planning may further enhance the policy Generic BPR led to regulations for policy formulation, work planning and management rolled out across the civil service. Proposed new strategic planning framework is being piloted in 6 ministries and Government Office. New internal directives and regulations for policy formulation and monitoring developed in four pilot ministries and implemented bythe Government. 1/27/2017 Page 3 of 14

4 formulation and coordination, make it more evidence based and transparent. Mechanisms for policy coordination generally function effectively. Achievement of the target is partial due to uncertainty on the of the new strategic planning framework during the pilot launched in December PHINDPDOTBL Favoritism in decisions of government policymaking, 1-7 (best) (Text, Custom) At least 10% increase Date 31-Dec Sep Dec Jan-2017 PHINDPDOTBL Deploying the civil servant appraisal system to improve human resource management and staff motivation (Text, Custom) No robust appraisal system is in place TA on civil servant training and job evaluations (completed in Oct 2015) enable better linking the appraisals with HRM decisions on training and career planning. Consistency of Performance/ HRM decisions reinforced by recent DPF-4 prior action. TA on civil servant training and job evaluations (completed in Oct 2015) enable better linking the appraisals with HRM decisions on training and career planning. Consistency of Performance/ HRM decisions was reinforced by recent DPF-4 prior action. HRM decisions on training and career planning are based on the results of appraisals Date 16-Mar Oct Jan Jan /27/2017 Page 4 of 14

5 PHINDPDOTBL Increase in electronic communication with citizens (%) (Text, Custom) At least 15% increase. Date 31-Dec Dec Dec Jan-2017 Target achieved/ exceeded. Overall Three out of four PDO indicators achieved the targets, with the fourth one on "policy formulation" demonstrating partial achievement, due to the late start of the ongoing piloting. At this stage of pilot testing it is not feasible to assess the effectiveness of the new policy formulation framework and consequent outcomes. The overall progress towards PDO is rated "Moderately Satisfactory". Intermediate Results Indicators New internal directives and regulations for policy formulation and monitoring developed and applied by the Government. (Text, Custom) Government lacks formats and processes for policy formulation and instruments for compliance. Policy function has been divided between sector departments of the Government Office. New Government Program and ongoing PSMP-2 and World Bank TA on strategic planning envisage more specialized Unit/s after adoption and rollout of new framework and regulations. Policy function has been divided between sector departments of the Government Office. PSMP-2 and World Bank TA on strategic planning envisage more specialized Unit/s after adoption and roll-out of new framework and regulations. The project recommended informal arrangement for few responsible staff from sector departments of High level Policy and Performance unit is established and operational. The regulations outlining new policy formulation requirements are - implemented. 1/27/2017 Page 5 of 14

6 PHINDIRITBL Government Office to work as a temporary team/unit during piloting phase. The Center of Strategic Initiatives, created in January 2017 through public private partnership, is in charge of key high level strategies and reforms. Target achieved partially. Improved practice for delivery of selected pilot services demonstrates that: (i) clear requirements for receiving the service (traffic police, passports, e-health, etc.) are publicly accessible; and (Text, Custom) No clear requirements are publicly accessible. Description of services is available on selected ministerial/ government websites (except e- Health which until rollout is only described on EKENG website). Description of services is available on selected ministerial/ government websites (except for e- Health which until rollout is only described on EKENG website). Clear requirements for receiving the service are publicly accessible. Improved practice for delivery of selected pilot services demonstrates that: (ii) average time required to register a vehicle is reduced (Text, Custom) Over 24 hours The registration time of vehicles is decreased to below 30 minutes level including the provision of obtaining number plates and physical ID of the vehicle. The registration time of vehicles is decreased to below 30 minutes level including the provision of obtaining number plates and physical ID of the vehicle. At least 50% reduction in time required to register a vehicle. 1/27/2017 Page 6 of 14

7 Date 31-Dec May Jan Jan-2017 Improved planning and monitoring and evaluation processes in pilot ministries. (Text, Custom) No systems in place to monitor and evaluate, except for the EDMS system to check individual. Ministries / agencies produce annual budgets but more for budget line item planning. Weak connections between budgets and planning of outputs/outcome. Following earlier introduction of M&E/ management framework, the ongoing PSMP-2 and World Bank TA on strategic planning is expected to add more coherence to the process and tools for planning and monitoring programs. Following earlier introduction of M&E/ management framework, the recent PSMP-2 and World Bank TA on strategic planning is expected to add more coherence to the process and tools for planning and monitoring programs. Capacity building interventions on application of new mechanisms and tools on planning, M&E in pilot ministries completed. Annual government activity plan is developed in transparent manner and the planned output/outcome s are aligned with the budget. M&E systemshave been tested and applied. Target achieved partially. 1/27/2017 Page 7 of 14

8 PHINDIRITBL Functional rules established for benefit transfer between public service positions. (Text, Custom) The benefits are not transferred between segments of public service Following the adoption of the Civil Service Reform Strategy in 2015 the questions of mobility of public servants and introduction of the concept of the State as a single employer are expected to be introduced through legislative changes. Following the adoption of the Civil Service Reform Strategy in 2015 the principles of mobility of public servants are introduced through changes in the Law on Civil Service and will be further enhanced through broader package of legislative changes, inter alia, enlarging the scope of civil service, Government intends to submit to National Assembly in Harmonized public service enabling staff mobility without losing the benefits. Consistent use of work plans and appraisals in the public service. Information from appraisal is used for planning. (Text, Custom) Acceptable approaches and systems exist but they are not used government wide. Work planning and appraisals have been effectively rolled-out within the government. The appraisals results are becoming more useful for planning after recent completion of the TA on job evaluation and DPF-4 prior action further enhancing the robustness of information. Work planning and appraisals have been effectively rolled-out within the government. The appraisals results are becoming more useful for planning after recent completion of the TA on job evaluation and DPF-4 prior action further enhancing the robustness of information. Work plans and appraisals are used in pilot institutions in terms of civil servants annual planning. 1/27/2017 Page 8 of 14

9 Target achieved/ exceeded. Capacity of ethics commission staff to provide advice and training to public servants and enforcing ethics rules (Text, Custom) There were attempts to establish ethics commissions at the level of ministries, but the commissions lack credibility. A centralizedcommission has not been established. The capacity of ECHRO (Ethics Commission) was enhanced through online IAD system. The ongoing legislative changes equip the ECHRO with staff, more resources and responsibilities for coordinating the work of ministerial commissions. The core staff of the latter received initial training by World Bank and Italian anti-corruption experts. An on-line training module is developed on ethics and integrity of civil servants - currently in process of technical launch. Recent TA also advised further improvements in regulation to make the ministerial commissions more effective. The capacity of ECHRO (Ethics Commission) was enhanced through online IAD system. The ongoing legislative changes equip the ECHRO with staff, more resources and responsibilities for coordinating the work of ministerial commissions. An on-line training module is developed on ethics and integrity of civil servants. The core staff of the ministerial commissions received initial training by World Bank and Italian anticorruption experts. World Bank TA also proposed further improvements in regulation to make the ministerial commissions more effective. All civil servants have access to manuals or educational materials. All mid-level and senior managers trained. 1/27/2017 Page 9 of 14

10 PHINDIRITBL A new policy adopted for Civil Service training allowing the pilot of on-line modules (Text, Custom) The CS training is disconnected from actual needs and does not contribute to improved. On-line training modules are developed on key themes in-line with the project objectives (including service delivery, policy analysis, management, project management, HRM, regional development and ethics and integrity) and are in the process of technical launch. On-line training modules are developed on key themes in-line with the project objectives (including service delivery, policy analysis, management, project management, HRM, regional development, ethics and integrity). Special methodology is developed for assessing the civil servant training needs. The concept of the needs based training is reflected in draft legislative amendment. Capacity for CS training is improved through improved planning and pilot online modules (if endorsed by the Law) Enhanced functionality and interoperability of the electronic document management system. (Text, Custom) EDMS is running in ten government bodies. The EDMS is operational in all government bodies with integrated appraisal module. EDMS archive is introduced and operational (since 2014). The plans for equipping EDMS with extra project management tools was dropped through project restructuring in The EDMS is operational in all government bodies with integrated appraisal module. EDMS archive is introduced and operational (since 2014). The plans for equipping EDMS with extra project management tools was dropped through project restructuring in EDMS is operational in all government bodies and demonstrate interoperability of the electronic document management system including the archiving of e- documents, enhanced appraisal system, as well as project management tools. 1/27/2017 Page 10 of 14

11 An effective system is established for income, assets and conflict of interest disclosure by high level public officials (Text, Custom) The system does not exist. Electronic IAD system is implemented and functional (used by trained ECHRO team). The ECHRO has been working on development of risk analyses and data verification mechanisms. A Government decree enabling data exchange between ECHRO and number of critical sources of third party information important for risk analyses was adopted in Electronic IAD system is implemented and functional (used by trained ECHRO team). The ECHRO has been working on development of risk analyses and data verification mechanisms. A Government decree enabling data exchange between ECHRO and number of critical sources of third party information important for risk analyses was adopted in Train the ethics body to use the launched system. 1/27/2017 Page 11 of 14

12 PHINDIRITBL PHINDIRITBL Share of required declarations (i) collected electronically (%) (Percentage, Custom) Date 31-Dec Dec Dec Jan-2017 Target achieved/ exceeded. Share of required declarations (ii) published online (%) (Percentage, Custom) Date 31-Dec Dec Dec Jan-2017 The civil servants and IT staff are trained to use the developed systems. (Text, Custom) Separate systems in operation, such as EDMS, HRMIS, MGIS and other systems. Ministries and other public entities ensure training of incoming staff following the fullfledged training of users at the launch of the systems. Ministries and other public entities ensure training of incoming staff following the full-fledged training of users at the launch of the systems. 80% of civil servants in government agencies covered by the developed program, trained to use the upgraded systems. 100% of IT staff trained to maintain the upgraded systems. 100% of IT staff trained to maintain the upgraded 1/27/2017 Page 12 of 14

13 systems. Date 28-Feb Oct Jan Jan-2017 Target achieved/ exceeded. Public access to services available through internet (Text, Custom) Some e-kiosks exist, introduced under the JRP2, which also give access to the EDMS. Preliminary work is done to start use of government web portals. All available electronic services are currently accessible via internet (listed on e-gov.am website). All available electronic services are currently accessible via internet (listed on e-gov.am website). Harmonization of existing ICT systems offering electronic services through e-gov website. Overall Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P IBRD Effective USD % Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date 1/27/2017 Page 13 of 14

14 P IBRD Effective 16-Mar Mar Jul Jul Jan-2017 Cumulative Disbursements Restructuring History Level Approved on 11-Aug-2012,Level 2 Approved on 23-Sep-2013,Level 2 Approved on 02-Oct-2014 Related Project(s) There are no related projects. 1/27/2017 Page 14 of 14