POSITION DESCRIPTION Quality and Risk Advisor

Transcription

1 POSITION DESCRIPTION Quality and Risk Advisor The BlueCross Vision A dynamic organisation, BlueCross is supported by a team of great staff, who are willing to challenge traditions. With a long history of embracing change, BlueCross progressive approach in the delivery of care is evident across all of our services. At BlueCross, we believe our staff are our most important resource. Our staff engage with our clients, day in day out, to ensure a superior level of care for everyone. BlueCross has developed the 4 P s which now underpin decision making and expected behavior of all staff. The four P s are: People To develop and demonstrate strong leadership, motivation, support and resources, that results in empowered engaged staff members Performance To continually deliver to stakeholders a result that is more than what was planned for and expected Principles To work with our values vision and mission and demonstrate these in our decision making and behaviours Passion To have a passion for what we are doing and the ability for staff, residents and partners to spread that feeling throughout the organization Together with our STARFish principles: Choose your attitude Be there Make their day Have fun These principles underpin decision making and the expected behavior of all staff. They are not about what we do, but how we do it. Through all staff s dedication to these principles we are changing the culture at BlueCross and how we deliver aged care services to our residents and community clients. 1. Position objective This role will support residence staff in the development, monitoring, review and evaluation of the quality system to ensure each residence within the region is constantly identifying, planning, implementing and evaluating continuous improvement activities and projects. Working collaboratively with Regional and Residential Managers and their care teams, support them to achieve key performance results within the BlueCross Risk and Quality Compliance Framework. The role also: Assists regional residential teams to deliver a coordinated and systematic approach to quality across the 4 Accreditation standards and 44 outcomes by: Supports residential teams to minimise their risk of a non-compliance with all legislative obligations at their residence Supports residential teams to deliver appropriate and contemporary quality care by providing education on quality principles & BlueCross quality processes & systems including timely & appropriate evaluation of efficacy Assists with monitoring and internal auditing Quality and Risk Advisor Position Description Page 1 of 5 Reviewed August 2014

2 Participates in BlueCross Internal Peer Audit processes Assists in developing policies, procedures, tools and systems for best practice projects. This service will be delivered in a manner that: is in accordance with the values, policies and procedures of BlueCross is consistent with The BlueCross STARFish Principles of choosing your attitude, making people s day, being there and engaging and having fun at work Focuses on ageing well and delivers a service that strives to maintain and enhance the resident s health and well-being, capabilities, independence, choice, privacy, dignity and safety reflects current knowledge and best practice in aged care and lifestyle service delivery, financial, human resources and management practice fosters best practice and effective performance by staff and an ongoing learning environment ensures a safe working and living environment is cost effective in operation is always striving to improve the quality of service provided Fulfils BlueCross s duty of care, legal and professional practice responsibilities Ensures the residence, grounds and equipment are maintained in a safe and homelike manner 2. Organisational Relationships Reports To: Direct reports: Key relationships: Quality Manager Residential Services Nil General Manager Residential Regional Managers Residential Residential Managers General Manager Quality ACFI Advisors Clinical Care Coordinators within the region Residential Management Group Quality Coordinators within the region 3. Key Responsible Areas 3.1 Quality Compile monthly analysis of data from the Regional Residences Continuous Improvement Registers, and report to the Regional Manager and Quality Manager Residential Services on the status of the registers and recommendations of support required Undertake a range of quality audits and reports in the geographical region and assist the Residential Managers to review quality indicators and prioritise continuous improvement action plans Assist scheduling and conducting Peer Review Audits, compiling reports in a timely manner that support the residence manager to prioritise and action audit deficits Be an active member of relevant meetings / working parties and projects. Working within the region in the development, trial and implementation of such projects Quality Support Manager Position Description Page 2 of 6 Reviewed August 2014

3 Be an active member of the BlueCross Quality Team, being involved in development and review of policies procedures, competencies, audit checklists, manuals, handbooks and brochures ensuring policy and procedural improvements are implemented in the geographical region in a timely and efficient manner Assist in resource, data collection and submission for Better Practice Awards Assist in preparing Coroners documents Key Performance Indicators to measure across all regional residences; Monthly reporting requirements met Action Plans developed and implemented following internal audits Participation and commitment to BlueCross Quality Improvement Register Policies, procedures and flow charts and associated documents developed and reviewed according to the review schedule 3.2 Accreditation Support Provide accreditation support, readiness for site audits and assessment contacts by the ACSAA as appropriate Assist residences to plan and rectify any deficits identified during ACSAA visits Assist with submission to the ACSAA in response to any areas of non compliance Ensure any items of additional information from the Site Audit Report are included on the residence Quality Improvement Register (QIR) and monitor progress in addressing areas of concern Key Performance Indicators to measure across all regional residences; Action Plans developed post ACSAA visits if applicable Additional Information from the Site Audit Report are included on the residence Quality Improvement Register (QIR) 3.3 Learning & Development Provide orientation and ongoing training to new managers, clinical care coordinators and other key staff about the BlueCross Risk and Quality Framework Participate in providing mandatory training sessions within the regional residences, under the direction of the Learning and Development Manager Key Performance Indicators to measure across all regional residences; Key staff are orientated to the BlueCross Risk and Quality Framework Mandatory training and other education sessions are delivered per the Education Schedule Competency assessments developed and undertaken according to schedule 3.4 Professional Practice Remain up to date in respect of practices in residential aged care Work as an effective team member of the Senior Management Group and maintaining an effective peer support network Quality Support Manager Position Description Page 3 of 6 Reviewed August 2014

4 4. Essential Qualifications / Experience / Skills Required Essential An extensive understanding of the Aged Care Standards and Accreditation and ACFI Proven leadership, training and people management skills Understanding of quality management systems and commitment in achieving best practice Extensive auditing experience Outstanding and effective communication skills Intermediate level in MS Office suite of programmes A current drivers license Desirable skills required Registered Nurse or Enrolled Nurse Qualified Assessor with the Aged Care Standards and Accreditation Agency or Undertaken a Aged Care Assessor course Tertiary qualifications in Gerontology, and or Business Management Certificate IV in Training and Assessment Competencies Required An ongoing learning and continuous improvement philosophy Consultative approach with residents, staff, colleagues and other stakeholders Leads and develops a client centred approach Fosters empowerment and learning of staff whilst recognising the boundaries of roles, skills, competencies and professional practice Ability to provide staff training and coaching Is organised and can effectively manage responsibilities and own priorities and assist others in this Ability to work independently whilst understanding accountabilities, and the importance of consultation Ability to foster teamwork and effectively work as a team member, whilst providing leadership Ability to manage emergency situations Presents professionally, as appropriate for the occasion Ability to effectively conduct and facilitate meetings Ability to identify, resolve and manage problems and resolve conflict situations effectively Quality Support Manager Position Description Page 4 of 6 Reviewed August 2014

5 5. Occupational Health & Safety [Please read this section in conjunction with any other Occupational Health and Safety (OH&S) requirements specifically relating to this role, as set out in the Position Description.] Provide and maintain so far as is practicable a working environment that is safe and without risk to health. Take care of your own health and safety and the health and safety of any other person who may be affected by your acts or omissions at the workplace. Understand responsibilities and accountabilities to yourself and others in accordance with OH&S legislation and BlueCross policies and promote a working environment that is congruent with these guidelines. Maintain a safe working environment in your area of responsibility; Ensure that OH&S principles and guidelines are adhered to; Report any breach in OH&S. Document any hazard and make suggestions/ recommendations for improvements; Report accidents and injuries and near misses as per BlueCross Policy and Guidelines; Provide and maintain so far as is practicable a working environment that is safe and without risk to health; Take care of your own health and safety and the health and safety of any other person who may be affected by your acts or omissions at the workplace; Understand responsibilities and accountabilities to yourself and others in accordance with OH&S legislation and BlueCross policies and promote a working environment that is congruent with these guidelines. Comply with all state legislative requirements in respect to the Occupational Health and Safety Act 2004 and the Accident Compensation (WorkCover) Act Quality Support Manager Position Description Page 5 of 6 Reviewed August 2014

6 6. BlueCross Expectations of Staff Behaviour All staff plays a key role in shaping and influencing workplace culture. This requires a consistent approach and commitment to the following: I will. Treat everybody with respect and dignity and value people for who they are and their unique contribution, irrespective of role or level in the organisation Accept that I have a key role in representing the team / service to the broader organisation and for positively promoting the organisation to the team or in any external environment Be clear and open about decision-making processes, wherever possible providing opportunities for others to be involved in decisions that affect their work. Give new ideas from others a fair hearing and proper consideration. Promote and role model an open, inclusive and collaborative approach Take a proactive approach to workplace health, safety and staff wellbeing Participate in staff learning and development and recognise the value of ongoing professional and personal development for myself Actively encourage feedback from others about how I am going as a team member Role model positive behaviours at all times and ensure that I chose my attitude when I come to work Always behave ethically and with integrity Be engaged and have fun at work Signatures: I have read, understand and accept the above position description Staff Member: Date: / / Manager: Date: / / Quality Support Manager Position Description Page 6 of 6 Reviewed August 2014