HITS. Hexaware Independent Testing Services. Your Path to a Test Center of Excellence (TCoE) by Ramanan RV Chief Software Architect

Transcription

1 HITS Hexaware Independent Testing Services Your Path to a Test Center of Excellence (TCoE) by Ramanan RV Chief Software Architect

2 Agenda Introduction Testing Landscape The TCoE Solution Case Study HITS TCoE Offering Q & A 2

3 Introduction to Hexaware A Global IT and BPO service provider 11 countries worldwide 17 years of outsourcing expertise 30 offices worldwide 50 global 500 clients 151 clients served worldwide 253 USD mm revenues (2007) 6000 employees worldwide Our mission: To build value for clients through innovative use of technology and talent. India s Fastest Growing Mid-Sized Company 3

4 The Hexaware Advantage Leadership Through Focus Leading BFSI service provider with proprietary products (Operational Risk, Collections, Leasing, Wealth Management) # 1 Airlines services provider in India. 8 of top 10 airlines are our clients # 1 provider of HR-IT services in India projects, 750+ resources Specialized Insurance Service Provider, Content Management, Fraud Management, Work Flow, SOX, BPO 4

5 The Hexaware Advantage Enhancing Value Core Competency: Management of business-critical applications offshore Organization Traits: Consultative approach, responsive and result-oriented Robust Backbone: World-class infrastructure, flexible delivery models, SEI CMMi Level 5, BS7799 Track Record: 88% repeat business, offshore transition expertise, global delivery 5

6 Testing Landscape 6

7 Traditional Testing A low priority task tagged at the end of a development life cycle. Traditional Test Approach: Developers perform testing End of cycle testing or ad-hoc testing No test management 7

8 Traditional Testing Pros Fixing of defects done instantly as testing is done by developers Testers and developers have a common goal Cons Insufficient testing infrastructure Lack of test professionals result in uneven testing Lack of test management limits the decision making No knowledge retention Low quality deliverables 8

9 Independent Testing Started seeing robust significance as a trade-off between cost, quality and time to market. Independent Test Approach: Test professionals perform testing Testing done in separate phase Test management 9

10 Independent Testing Pros More objective testing Opportunities for testers to specialize Better career paths for testers Knowledge repository created Cons Barriers to collaboration between testing and development Developers tend to throw low quality software to testing Retained knowledge not updated periodically Lack of reusability of assets 10

11 Test Center of Excellence A centralized and comprehensive testing solution for your business and technology integration contributing to top line growth. TCoE Approach: Early testing which validates the requirement at every initial stage Test professionals perform testing Better test management due to defined process, roles and responsibility Standardized testing across organization 11

12 How TCoE Works with Other Organizations 12

13 Components of TCoE 13

14 Benefits of TCoE Quality: Enhanced Delivery Confidence Improve time to resolve problems by 50% Reduce defects in production Quality improvements up by 55% Resource: Access to Skilled Resources Less number of resources, more number of releases Up to 75% more testing with same or lower headcount Cost: Cost Optimization Across the Board YOY annuity: before implementation of Test COE: 2 releases in 4 months, after implementation: 3 releases in 3 months Cost savings of 40% Time: Reduction in Testing Cycles Faster time to market and reduction in turn around time Reduced cycle time by 30% 14

15 Optimizing Utilization Resources Peak Time: All resources utilized for Test execution Resourcing Off Peak Time: All resources utilized for Knowledge Management Requirement Gathering, Planning & Design Knowledge Transition Update the repositories Project Phases 15

16 Benefits of Early Testing A software defect left unfixed until late in the development cycle costs 80 to 1000 times more to fix than it would if it was dealt with earlier. Gartner, Inc. Effective Effort Utilization Due to Early Testing Cost Savings Due to Early Testing 16

17 Case Study Offering: Testing CoE Consultancy and Implementation Client: People Performance Service Provider in UK TCoE Testing Approach 17

18 Case Study Consultancy and Implementation Steps We began with Test Consultancy and defined the best-fit test strategy We aligned Processes and Methodologies by harmonizing our best suitable practices with the customers existing processes Our Testing team was involved right from the Requirement stage and implemented the Early Defect Detection Framework The Communication Framework was defined at the beginning of the engagement. Framework covers: Regular project communication model and escalation model 18

19 Case Study Consultancy and Implementation Steps Test Governance was then established through: Defect management involving client, development vendors and infrastructure vendors Overall test management through daily and weekly reports and monthly steering committee Periodical causal analysis across test phases and defect prevention initiatives Automation and Performance Tools were implemented: Automation of end-to-end Regression test pack using QTP & BPT Performance Engineering 19

20 Case Study The Results Customer Voice: Congratulations to the whole team for specifying and delivering this project. Having this data available to us is going to improve our understanding of customer usage, product trends and other aspects that we have not been able to get data on. Great job! Effective defect management backed by SLAs between stakeholders: KPI s and SLA s made the process predictable Predictable process gave complete visibility and transparency and enabled continuous improvement Knowledge management smoothed the gradual resource ramp up and ramp down: The reusable assets created during ramp down are used as induction manual during ramp up 20

21 HITS TCoE Offering Centralized team based on testing practice offerings Single point of responsibility for test, release and configuration management Global accessibility standard best practices (GDM) single view Achieves scalability and flexibility in team Agility Reduce your time for change and your cost for change Drive out cost from projects thin testing requirement Capex saving Drive out cost in operations Opex saving Offshore leverage Process and methodologies will drive up efficiency Less errors in production 21

22 HITS TCoE Offering Better governance of change through better business alignment of the testing and better management information Improved management of releases leading to more stable operations Fewer and well-managed system outages Knowledge retention and continuity Very high offshore ability leading to low TCO 22

23 Q & A 23

24 Thank You for Attending For a recording of this webinar please visit: For additional information on Hexaware us at: corporatemarketing@hexaware.com 24