Industry Skills Specifications. BSBMGT401A Show leadership in the workplace THEORY ASSESSMENT ANSWERS

Transcription

1 Industry Skills Specifications BSBMGT401A Show leadership in the workplace THEORY ASSESSMENT ANSWERS

2 Copyright SkillsDMC Ltd SkillsDMC Ltd (Resources and Infrastructure Industry Skills Council) Level 9, 36 Carrington Street, Sydney, NSW 2000, Australia Telephone: +61 (0) Facsimile: +61 (0) Web: Published by: SkillsDMC Ltd (Resources and Infrastructure Industry Skills Council) Level 9, 36 Carrington Street, Sydney, NSW 2000 First published:

3 TABLE OF CONTENTS Introductions to Assessors 4 Prepare for the theory assessment 4 Customising the assessment 4 Safety 4 Carrying out the assessment 4 Completing the assessment 5 Assessor qualifications 5 Expiry status of assessment 5 Resources required 5 Theory Pre-Assessment 6 Questions 7 1. Model high standards of management performance and behaviour 7 2. Enhance organisation s image 8 3. Make informed decisions 9 Theory Assessment Summary 10 Overall Result 10 3

4 Introductions to Assessors To prepare for assessment of this unit of competency, assessors should refer to the RII09 Assessment Materials Overview Guide. This guide includes directions on how to conduct an assessment for Recognition of Prior Learning (RPL). Prepare for the theory assessment Ensure date, time, place, employee, assessment instrument and any tools/equipment are arranged. Ensure the environment is adequate for delivery of assessment, eg by computer, pen-and-paper or orally. The assessment questions have been drafted for easy conversion into a computer-based questionnaire. Where English or computer literacy is an issue for the employee, the employee can be offered support eg an oral assessment can be conducted. The theory assessment has been drafted as a bank of assessment questions from which a suitable set of sample questions should be chosen for any one assessment. When a sample of assessment questions is chosen from the complete bank of items, ensure the items have been suitably selected (eg all areas of the job role have sufficient sample questions included; all sections of the assessment have representative questions included) and the assessment form is finalised for the employee to use (whether in computer, pen-and-paper or oral format). Issues of question selection and coverage are decided according to site policy. Gather relevant site standards and procedures from the appropriate authorised company personnel. Explain what is required of the employee. Both employee and assessor must confirm the employee s readiness for assessment. It is recommended that the theory assessment is completed before the practical assessment. Advise the employee of performance requirements for Competent performance, according to site policy. Customising the assessment The assessment questions should be customised to reflect site-specific: risks and hazards equipment and machinery processes and procedures, including reporting and recording procedures standards and requirements Safety Ensure all personnel have completed an area-specific induction prior to assessment commencing. Site, area and statutory safety requirements must be observed at all times. All Personal Protective Equipment (PPE) appropriate to the area the assessment is being carried out in, is to be worn at all times. Carrying out the assessment Gather evidence of the employee s learning using this theory assessment tool. Questions may be asked of the assessor during the assessment on any concerns relating to the assessment process and/or to clarify questions. To gain overall competency in the unit, both the theory and practical assessment criteria must be met. All questions must be answered correctly, unless otherwise stated in the assessment instrument or unless site policy has other specific requirements for Competent performance. 4

5 Completing the assessment Prior to the theory assessment, the Theory Pre-Assessment form should be completed by the employee and assessor. The right of appeal under the company fair treatment policy (or equivalent) should be explained. All sections of the assessment must be completed with an ink pen for a paper or oral assessment, or on a suitable computer as demonstrated by the assessor. On completion of this assessment the employee should sign the Theory Assessment Summary. Communicate to employee any feedback comments. Assessor qualifications Assessors must have the following: Certificate IV in Training and Assessment, or equivalent industry competence equal to, or in excess of, this unit of competency relevant industry experience, or work with individuals with relevant industry experience Expiry status of assessment Verification of competence (eg re-assessment) determined by site requirements. Resources required Theory Assessment Tool in relevant format i.e. paper or computerised, with a suitable number and range of questions selected from the item bank where appropriate. As a general guideline, between 10 and 25 items is usually appropriate for a theory assessment (to be determined by site policy). 5

6 Theory Pre-Assessment Assessment process explained to the employee ( if Yes). Any appeal relating to the outcome of the assessment or the way in which the assessment was conducted shall be made through the company s fair treatment policy as explained to the employee ( if Yes). Employee / Trainee Employee/Trainee name: (Print) Assessor Assessor name: (Print) Employee/Trainee comments: Assessor comments: I fully understand the assessment and appeals process. Signature: Competent result for theory assessment explained to employee ( if Yes). Signature: Date: Date: 6

7 Questions 1. Plan and prepare if Competent 1. What are some different leadership styles? What is your approach? Autocratic style, where the leader controls the team with an authoritarian approach. Laissez-faire style, where the leader has little control over the team. Democratic style, where the leader discusses and consults with the team before making a decision. 2. What makes an effective leader? Staying focused on the results you want to achieve as a leader Being genuine and not fake; staying true to your word amongst your team members The ability to face up to your mistakes and admit when you are wrong Being a good listener to your team members Making important decisions in a timely manner Being respectful to others. 3. What are ways to demonstrate respect for others? Listening to other people s points of view Being well mannered Having consideration for other people s privacy Being responsible and taking responsibility for one s own actions Being fair in work dealings. 4. What must you consider when developing a performance plan? You should consider the purpose and essential aspects of the leadership position when developing a performance plan what is the organisation s goals and how can this position aid in achieving these goals? 5. What are your key performance indicators to meet the organisation s goals and objectives? Insert site specific answer. 7

8 2. Locate underground services if Competent 6. Why are business standards important? Business standards are important because they aid leaders and employees to make decisions, which can improve the reputation of the organisation. It is the way an organisation conducts its business and the organisation will be judged by the public on the basis of this. 7. Why is it important for a leader to question standards and values that could be damaging? It is very important for business leadership and how an organisation conducts its business to be seen in a positive light, so this means questioning any standards or values that are inferior, unjust or corrupt. Poor standards and values can be a large risk to the organisation and its reputation. 8. What are some behaviours and standards you should exhibit as a leader in order to develop credibility amongst your staff? Ensuring own key performance indicators are achieved Modelling integrity in actions that affect the team Reporting issues that may be or become damaging to the organisation, to management. 8

9 3. Clean up if Competent 9. Why should you gather and organise information relevant to the issues under consideration? This is so that you can be aware and more informed about the issues and the way in which they can be resolved. 10. Why are group or team meetings so important? Group or team meetings are so important because they are important for group problem solving. 11. What should you consider in the decision making process? What is the problem and how will it affect your work? What would be the ideal situation? What are the differences between the current state of things and the ideal situation? What are possible solutions and their consequences? Which solution is most appropriate? 12. What is your role in facilitating group meetings? Your role is to ensure the meeting remains focused and help in guiding discussion. In addition, you should use the most appropriate method that caters for each team that you lead. Some teams may need a great deal of engagement in order for discussion to take place, whilst others may not need as much. It is up to you to decide what sort of approach is most suitable. 13. What are some ways you can encourage participation in a group meeting? Brainstorming that involves both group problem solving and discussion Story boarding that involves using visual images to display information Nominal group technique that involves individuals deciding on which issues/problems are most important and then coming to a general consensus as a group. 14. What is consensus? Consensus is when all team members support a decision. 15. What are the feedback processes used to monitor the implementation and impact of decisions in your workplace? Insert site specific answer. 9

10 Theory Assessment Summary Theory assessment summary Note: refer to mapping document if required 1 Model high standards of management performance and behaviour 2 Enhance organisation s image Competent Not Competent 3 Make informed decisions Overall Result Competent Not Competent Employee / Trainee Employee/Trainee name: (Print) Assessor Assessor name: (Print) Employee/Trainee comments: Assessor comments: Signature: Signature: Date: Date: 10

11 Industry Skills Specifications