Births Deaths, Marriages, Citizenship, Authentications and Translations (BDMCAT), Service Delivery and Operations

Transcription

1 Data Quality Analyst Births Deaths, Marriages, Citizenship, Authentications and Translations (BDMCAT), Service Delivery and Operations Operating within relevant statutory frameworks, the Data Quality Analyst: Births, Deaths and Marriages (BDM) is responsible for proactively managing the quality of data contained in the life event databases and other systems. Reporting to: Team Leader- Business Support Location: Wellington Salary range: Band F (Delivery) What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.

2 Promote the importance of and maintain the quality of data in the life event databases Manage and undertake regular and ongoing audits of life event databases to ensure information entered is accurate and error free Manage feedback processes and liaise with system users as necessary to provide feedback when/if errors are found and ensure corrective actions are taken Maintain empirical data and generate regular reports on the number and types of errors being detected on the life event databases Develop and maintain guidelines and ensure clear instructions appropriate and most efficient way to use the life event databases Proactively, assesses and evaluates business processes and systems to ensure data quality and to identify opportunities for process, systems and data quality improvements Support the implementation of process, systems and data quality improvements as required. Facilitates provision of data services to internal and external customers Extract relevant data from life event databases to service each customer agreement Ensures all legislative and privacy requirements are complied with in the provision of data services to customers Works closely with Identity Verification Services to understand and meet the needs of external customers regularly accessing BDM data Provides timely response to one-off requests for BDM data Monitors revenue received from supply of BDM data. Data is accurate, meets the needs of the business, and is accessible to those who use it BDMCAT Leadership Team is satisfied with reports on numbers and types of errors Staff understand the importance of data quality Staff understand the most efficient way to use the life event databases Data processing improvements and/or systems development needs are identified throughout the year and actioned to time, cost and quality as agreed with Team Leader Decisions demonstrate informed and appropriate judgement and understanding of BDM needs. Customer requests for data services are acted on within agreed timeframes The Office of the Privacy Commissioner reports that data services are managed appropriately and legislative requirements are complied Appropriate data service solutions are selected to meet customer needs Customers report a high level of satisfaction with the arrangements put in place Annual audits confirm that appropriate arrangements are in place. Page 2 of 5

3 Training and Development Instigate and contribute to Business Unit training, learning and development initiatives Apply a proactive approach in identifying training needs for Business Unit Operate as Team Leader Learning and Developments primary point of contact for coordination of Business Unit training. Provide subject matter expertise to assist the development and delivery of training as required. Contribute to business performance analysis Contributes to monthly reporting and budgeting processes. Culture Contribute to and foster the development of a culture of innovation, excellence, collaboration and trust within Branch. Stakeholder management Establish and maintain positive working relationships with internal and external stakeholders to ensure open flow of information, advice, and support Apply a collaborative approach to communication and engagement with stakeholders Engage with the Office of the Privacy Commissioner as required. Risk Management Co-ordinate and contribute to risk management activities programmes and processes. Establish and maintain an effective working relationship with the Risk Adviser Comply with all relevant DIA and SDO policies, procedures, standards and legal requirements in own work practices e.g. Code of Conduct, Health and Safety, Public Finance Act All business unit training is up-todate and fit for purpose Business Unit training needs identified and mapped. Delivers agreed analysis work on time, within budget and to required standards Pro-actively identifies and reports areas for performance improvement based on analysis of technology systems. Active fostering and role modelling of these attributes and behaviours in others through coaching, and provision and receipt of constructive feedback. Open communication with all internal and external stakeholders All advice, information and support provided to stakeholders meet legislative requirements and statutory obligations Sound skills and judgement demonstrated in building and maintaining relationships and handling difficult issues. Risk management documentation for the unit is kept up-to-date Risk management reports are completed within agreed timeframes. Page 3 of 5

4 Advise Collaborate with Influence Inform Manage/ lead Deliver to The Department of Internal Affairs Health and safety (for self) Take responsibility for keeping self free from harm Follow safe working procedures Report incidents and hazards promptly and suggest remedies where appropriate Know what to do in the event of an emergency Co-operate in implementing rehabilitation plan. Health and safety guidelines are followed. Who you will work with to get the job done BDMCAT managers, team leaders and other staff Branch Development and Support Unit Internal SDO managers, team leaders and staff Identity Verification Services (IVS) Operations Team DIA Corporate units External Other Public Sector agencies and Private Sector organisations BDMCAT key stakeholders The Office of the Privacy Commissioner Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is Specialist. Keys to Success: Problem solving Critical thinking Interpersonal savvy Navigating complexity Communicating with influence Technical and specialist learning What you will bring specifically Experience: Significant experience working with complex databases Significant experience managing data quality and assurance Development and delivery of training Experience managing data quality and assurance in businesses operating within a legislative framework Education Relevant tertiary qualification or equivalent experience Knowledge: Comprehensive knowledge of the Births, Page 4 of 5

5 Your success profile for this role What you will bring specifically Deaths, Marriages and Relationships Registration Act 1995 and relevant regulations Comprehensive knowledge of the Privacy Act 1993, including the rules for information matching and the use of public registers Understanding of information security practices and technologies Skills: Proven analytical ability: the ability to solve problems quickly and effectively. It involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components. Attention to detail: Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Strategic capability: the ability and desire to think beyond immediate issues, to consider the long-term and broader implications, and clearly identifies what needs to be done Collaboration: the ability to work across many stakeholders on the development of operational policy and specialist advice to achieve high quality and fit for purpose solutions Systems thinking: the ability to predict and influence the behaviour of any system through understanding the underlying structure Other requirements: New Zealand Citizenship Ability to attain and maintain a satisfactory security clearance Page 5 of 5