Restore Personal Connection

Transcription

1 2018 HR INDIANA ANNUAL CONFERENCE Tuesday, August 21 Restore Personal Connection Enjoy the High Definition People Advantage Barbara Sanfilippo Join the conversation! BARBARA SANFILIPPO RELATIONAL SKILL #1 Restore Personal Connection Enjoy the High Definition People Advantage! SHRMIN2018Tue0821Sanflippo 1

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3 The Problem for Employees Declining empathy, personal connection and collaboration Device addiction impedes self-awareness Relationships struggles hamper results The Problem for Businesses Valuable time is wasted on relational issues Business relationships are becoming weak Productivity, sales and the bottom line are negatively impacted Relational vs. Vocational Skills 77% of HR professionals say soft skills are just as important as hard skills Career Builder SHRMIN2018Tue0821Sanflippo 3

4 Negative impact of The LESA Syndrome TM Restore personal connections and build relationships Three key relational skills of High Definition People RELATIONAL Relational SKILL Skill #1 #1 EMPATHIZE GRACE IN SHRMIN2018Tue0821Sanflippo 4

5 Empathize Ability to understand another person s perspective 40% decline in empathy Society for Personality and Social Psychology Why Empathy is Declining Today, human contact is discouraged Self-service is at times the only option Why is Empathy Declining? The norm is continuous partial attention. Sherry Turkle, Author, Reclaiming Conversation, The Power of Talk in a Digital Age 89% of adults took out a phone during their most recent social interaction. Pew Research SHRMIN2018Tue0821Sanflippo 5

6 Common Signs of Device Addiction I frequently check or text in meetings I d rather send a voic , text or I feel anxious if my phone is out of reach I am easily distracted by digital notifications I consider Siri one of my best friends Time spent resolving people issues The LESA Syndrome TM limits advancement opportunities People are clueless about how they are perceived Employees focus on their own needs Face-to-face conversations are uncomfortable Discuss Of all the issues you ve heard so far, give an example of one you ve seen in your organization and what was done to address it. SHRMIN2018Tue0821Sanflippo 6

7 Limit devices in meetings Offer conversation and empathy skills training Set expectations for connecting Talk To Me Tuesdays Weekly client lunch Give an empathy quiz RELATIONAL Relational SKILL Skill #1#2 TRUSTWORTHY GRACE IN Trustworthy People know they can count on you to deliver on your promise and keep your agreements You connect with people in an authentic way Especially important for leaders! SHRMIN2018Tue0821Sanflippo 7

8 In a world filled with flaky people, those who honor their commitments and do what they say STAND OUT. Integrity is currency. Dr. Matthew Loop Left out of meetings or avoided by co-workers Broken commitments disappoint and frustrate Leaders afraid to be vulnerable Staff is uncomfortable confiding in their manager The flake" reputation damages relationships PHOTO: RICK STEVES SHRMIN2018Tue0821Sanflippo 8

9 Don t make commitments lightly Re-negotiate commitments when necessary Learn to say no Share failures and lessons learned demonstrate vulnerability and humility RELATIONAL Relational SKILL Skill #1#3 HANDLE DISCORD GRACE WITH IN GRACE Can I Handle Discord? Able to move on from perceived injustices Forgive without holding grudges Top causes of discord: Personality clashes Unclear expectations SHRMIN2018Tue0821Sanflippo 9

10 Resentment and drama is running high Instead of speaking up, people just give up Repetitive disagreements Turnover increasing in certain areas or positions Derogatory verbal comments or rude s Clarify the root cause Examine yourself first Ask, help me understand Listen and work towards a solution Forgive and move on Key Relational Skills of High Definition People Empathize GROWTH MINDSET Trustworthy Handle Discord with Grace SHRMIN2018Tue0821Sanflippo 10

11 Growth Mindset is a State of Mind Practice self-reflection and thought-awareness Do I believe my talents can be developed? Am I open to feedback? What did I just think or say? Benefits of Restoring Personal Connection Increase productivity, sales and retention Earn respect and trust of others Create advancement opportunities Encourage face-to-face communication Building healthy relationships is the key to professional and personal success! Share What is one action item you will take or recommend to reinforce connection and relationship building in your organization? SHRMIN2018Tue0821Sanflippo 11

12 STRATEGIC GOAL PERSONAL GOAL Provide programs to foster and develop the personal relational skills essential for professional success. Coach, mentor and reinforce healthy relationships with my team. Complimentary Tools & Resources Business Parable on Relational Skills and Connecting Receive updates and be notified of 2019 book release. Empathy Tool 16 questions to measure staff empathy levels. Sherry Turkle Articles and Interview We selected three of her best; read to add great context. HD People Blog Solve relational issues. Join our community and the conversation! ACCESS ONLINE: Develop a Culture of Connection, Collaboration and Character Transform Me into We TM Enjoy the High Definition People Advantage! SHRMIN2018Tue0821Sanflippo 12

13 RELATIONAL SKILL #1 Complimentary Tools & Resources HighDefPeople.com/Connection SHRMIN2018Tue0821Sanflippo 13