EMPLOYER LIAISON CAPABILITY FRAMEWORK

Transcription

1 EMPLOYER LIAISON CAPABILITY FRAMEWORK

2 This framework is an outcome of a project funded by the Australian Government through the Innovation Fund. The project was jointly conducted by the Australian Human Resources Institute (AHRI) and the Innovation Fund panel member, Disability Employment Australia (DEA). Project Sponsor: Lynette May, CEO, Disability Employment Australia Project Leader: Serge Sardo, CEO, Australian Human Resources Institute Project Manager: Anne-Marie Dolan, AHRI Focus Group Facilitators: Serge Sardo (AHRI) and Bevan Burkin (DEA) Instructional Designer: Lee-ann Phillips (LJA Consulting) Pilot facilitator: Carol Webb

3 EMPLOYER LIAISON CAPABILITY FRAMEWORK EMPLOYER LIAISON ESSENTIALS CORE COMPETENCIES OF AN EMPLOYER LIAISON Relationship management skills Consulting skills Coaching and mentoring skills Problem solving skills Research and analytical skills EMPLOYER LIAISON FUNCTIONS Develop & maintain effective employer relationships Provide recruitment services to the employer EMPLOYER LIAISON FUNCTION COMPETENCIES Business savvy Business development skills Sales and marketing skills Job analysis and design skills Workplace analysis skills Capability analysis skills Job matching/customisation skills DESIRED ATTRIBUTES OF AN EMPLOYER LIAISON Effective communication skills A positive attitude Emotional intelligence Passion for the disability employment sector The capacity to think laterally Strong organisation skills Good listening and feedback skills Self-confidence and resilience Honesty and integrity Person centred focus Business outcome focus Ability to work well within a team Work with employer to manage the on-boarding process Monitor, review and liaise with the parties to ensure sustainability Deliver value adding services for the employer and employees On-boarding/induction skills Understanding of the employer s HR function and processes Managing employer vs employee expectations Ongoing review and feedback of performance and key result areas Liaison and coordination skills Education and training skills Strong understanding of disability employment

4 EMPLOYER LIAISON ESSENTIALS CORE COMPETENCIES OF AN EMPLOYER LIAISON RELATIONSHIP MANAGEMENT SKILLS Maintains relationships with employer following placement Continues to liaise with employer to identify and address further recruitment needs CONSULTING SKILLS Diagnoses solutions to address employer needs Presents solutions as a business case for employers Delivers solutions as agreed Offers and delivers value adding services to assist decision making in employing people with disability i.e. education, policy development etc. Negotiation and influencing skills COACHING AND MENTORING SKILLS Coaches and mentors individuals within employer organisations around the employment of people with disability PROBLEM SOLVING SKILLS Ability to identify inclusion problems and successes Continues to review and assess challenges for the employee and employer Ability to assess ongoing vocational training needs and coordinate training as necessary DESIRED ATTRIBUTES OF AN EMPLOYER LIAISON Effective communication skills A positive attitude Emotional intelligence Passion for the disability employment sector The capacity to think laterally Strong organisation skills Effective listening and feedback skills Self-confidence and resilience Honesty and integrity Person centred focus Business outcome focus Ability to work well within a team

5 EMPLOYER LIAISON FUNCTIONS AND FUNCTION COMPETENCIES THE FUNCTION OF AN EMPLOYER LIAISON DEVELOP & MAINTAIN EFFECTIVE EMPLOYER RELATIONSHIPS Engages in business development activities, sales and advocacy Establishes employer relationships Seeks out job opportunities Acts as employer liaison Researches and understands employer workplace needs THE COMPETENCIES REQUIRED RELATING TO THIS FUNCTION BUSINESS SAVVY Researches the industry and market of existing and potential employers Identifies opportunities to develop networks of potential employers Commercial and business acumen relating to the industry or market of existing and potential employers Researches and gains understanding of employer workplace culture BUSINESS DEVELOPMENT SKILLS Develops local networks of existing and potential employers using traditional and social media approaches Develops rapport with existing and potential employers Ability to win confidence of people working within HR/recruitment function Understanding of key account management principles SALES & MARKETING SKILLS Promotes the benefit of hiring a person with disability Promotes the services and opportunities available through Disability Employment Services Markets individual candidates to existing and potential employers Applies sales techniques when dealing with employers PROVIDES RECRUITMENT SERVICES TO THE EMPLOYER Undertakes job analysis and design Analyses workplace needs and candidate capabilities for job matching Offers job customisation Coordinates interviewing and assessment of candidates Educates and prepares employer JOB ANALYSIS AND DESIGN SKILLS Assists or carries out job analysis and design activities for employers Works with employers to understand job requirements WORKPLACE ANALYSIS SKILLS Assesses the employer s organisational culture and identifies potential challenges Identifies opportunities and challenges within the role and organisation for people with disability CAPABILITY ANALYSIS SKILLS Assesses candidate capacity for employer roles Diagnoses development opportunities for candidates JOB MATCHING/CUSTOMISATION SKILLS Matches candidate skills, experience and aspirations to roles within employer organisations Proposes and supports customisations where appropriate

6 EMPLOYER LIAISON FUNCTIONS AND FUNCTION COMPETENCIES THE FUNCTION OF AN EMPLOYER LIAISON WORKS WITH EMPLOYER TO MANAGE THE ONBOARDING PROCESS Works with employer to coordinate induction activities Oversees employment probation and monitors candidate status Coordinates workplace assessments, supports and customisations Acts as liaison for employee and employer THE COMPETENCIES REQUIRED RELATING TO THIS FUNCTION ON-BOARDING/INDUCTION Conveys candidate needs for induction and on-boarding Educates employer on potential for bias and how to overcome Identifies and communicates potential issues within team and organisation and provides possible solutions UNDERSTANDING OF THE EMPLOYER S HR FUNCTION AND PROCESSES Awareness of the organisational requirements when a new employee commences Understands how learning and development occurs within organisations Uses the language (terminology) of the employer MONITORS, REVIEWS AND LIAISES WITH THE PARTIES TO ENSURE SUSTAINABILITY Communicates regularly and effectively with parties Reviews progress and tackles challenges that may arise Reviews progress and acknowledges successes achieved Coordinates workplace support services MANAGING EMPLOYER VS. EMPLOYEE EXPECTATIONS Identifies pressure points and areas of anxiety for the employee and employer Is able to ask appropriate questions to encourage open dialogue between all parties Can provide basic counselling or mediation when necessary ONGOING REVIEW AND FEEDBACK OF PERFORMANCE AND KEY RESULT AREAS Ability to understand employee performance and role requirements and assess as appropriate Can identify potential learning gaps that impact on performance Can provide effective feedback to all stakeholders LIAISON AND COORDINATION SKILLS Ability to coordinate and organise differing groups and stakeholders Has high level professional writing skills to ensure effective communication Understands the challenges and ensures adequate handover to other service providers where required DELIVERS VALUE ADDING SERVICES FOR STAKEHOLDERS Facilitates education and training on working with disability Coordinates disability awareness campaigns Coaches and mentors individuals on working with disability Assists with the development of disability employment policy and action plans EDUCATION AND TRAINING SKILLS Understands adult learning principles Can facilitate group discussion Can prepare education and training material Is a competent presenter STRONG UNDERSTANDING OF DISABILITY EMPLOYMENT Understands the challenges for people with disability and employers. Is aware of the psychosocial impact of experiencing disability Has good understanding of the legislative and funding framework Has good knowledge of support services for people with disability and employers

7 POSITION DESCRIPTION OF AN EMPLOYER LIAISON TITLE: EMPLOYER LIAISON PRIMARY PURPOSE FOR THE POSITION: The Employer Liaison is responsible for developing & maintaining effective employer relationships, providing recruitment services to the employer, working with the employer to manage the on-boarding of new employees, monitoring and reviewing progress and delivering value adding services for the employer and employee. POSITION OBJECTIVES AND RESPONSIBILITIES: 1. Develop and maintain effective employer relationships Engage in business development activities, sales and advocacy Establishes employer relationships Seeks out job opportunities Acts as employer liaison Researches and understands employer workplace needs 2. Provides recruitment services to the employer Undertakes job analysis and design Analyses workplace needs and candidate capabilities for job matching Offers job customisation Coordinates interviews and assessment of candidates Educates and prepares employer 3. Works with employer to manage the on boarding process Works with employer to coordinate induction activities Oversees employment probation and monitors employee status Coordinates workplace assessments, supports and customisations Acts as liaison for employee and employer 4. Monitors, reviews and liaises with parties to ensure sustainability Communicates regularly and effectively with the parties to ensure sustainability Reviews progress, tackles challenges that may arise and rewards successes achieved Coordinates workplace support services 5. Delivers value adding services for stakeholders Facilitates education and training on working with disability Coordinates disability awareness campaigns Coaches and mentors individuals on working with disability Assists with the development of disability employment policy and action plans. COMPETENCIES REQUIRED: Strong understanding of disability employment Business development & relationship management skills Consulting and problem solving skills Research and analytical skills Business savvy and acumen Sales and marketing skills Job analysis and design skills Workplace and individual capability analysis skills Job matching/customisation skills On boarding/induction skills An understand of the HR function and associated processes Liaison and coordination skills Education and training skills including coaching & mentoring skills DESIRED ATTRIBUTES: Effective communication skills A positive attitude Emotional intelligence Passion for the disability employment sector The capacity to think laterally Strong organisation skills Good listening and feedback skills Self-confidence and resilience Honesty and integrity A person centred focus Business outcomes focus Ability to work with a team EDUCATION & EXPERIENCE: Minimum requirement Certificate IV or Diploma in Sales and Marketing and/or Employment Services Experience in recruitment and/or sales/ marketing roles an advantage.

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