Oracle Technical Analyst

Transcription

1 Principles Vision Purpose Statement Oracle Technical Analyst healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organizations. We will deliver increasing value to our customers through: Lower cost Standardised system and processes Reducing variation or rework Quality and innovation To deliver outstanding shared services that enable healthcare excellence. Partnership Developing lasting partnerships through collaboration, working to a common goal, facilitating joint solutions within our means, recognising and celebrating success, open communication to share knowledge and information. Respect for people We respect others by; developing trust by being open and honest, listening to and understanding others views, valuing everyone s contribution, celebrating diversity and have fun and enjoy what we do as a team. Integrity We show integrity by; leading by example, open, fair, honest and transparent in everything we do, courage to speak up and challenge when things don t seem right, act ethically and professionally at all times, can do, will deliver our promises, obligations and commitments. Delivering Results We deliver results by; delivering exceptional results through high performance teams, enhance the customer experience, continually improve and add value, being action orientated, responsible and accountable, providing consistent and reliable services. Energised by Innovation We are energised by innovation when we; encourage forward thinking ideas and challenge status quo, measure our performance and see it as an opportunity to learn and grow, creating positive change by developing smarter ways to work, empowering people to maximise potential. Our principles define the expected behaviour of all staff and guide us on the behaviours that are important to us as an organisation. They underpin the way we do things at healthalliance, defining how we strive to move towards our vision. Final 01/05/14 1

2 This position description provides an indicative outline of the purpose and key responsibilities and tasks of the role. Title and Reporting Relationships Position title: Reporting to: Location: Oracle Technical Analyst Manager, Improvement Delivery Auckland Purpose of the Role The purpose of the role is to provide services relating to the physical reporting of the FPSC programme through the utilisation of reporting from Oracle and delivering coding to support and enhance business processes within the FPSC technology stack Core accountabilities of the role include: Evaluating requirements for the production of FPSC reporting Design of new reports in the Oracle system reports for shared services and DHB consumption Technical adaptation of standard reports as required Ensure reports are fit for purpose (financial and customer specific) Compile summary documents for the project as required Create, modify and assign coding packages as required Administration of programmes within Oracle e-business Suite Personnel Dimensions (Employees reporting to this position directly and indirectly) Number of Staff: Direct: Nil Through subordinates: Total: Nil Key Relationships People and organisations both inside and outside of the company that this position would be required to manage relationships with. Internal Stakeholders Manager FPSC Process and Technical Training healthalliance Management healthalliance Staff Stakeholder representatives Position in Organisation (Insert the Team Org Chart) External Stakeholders DHB s Service Providers and Key Suppliers Customer Groups Final 01/05/14 2

3 General Manager Finance and Strategy Manager, Improvement Delivery Oracle Technical Consultant (2) Process Specialists (3) Instructional Design /Training Specialist (BAU Training) (2) LMS Administrator (BAU Training) Oracle Technical Analyst (1) Key Responsibilities and Tasks Expected Outcomes Oracle Technical Analyst Service Delivery Evaluating requirements for the production of FPSC reporting Design of new reports in the Oracle system reports for shared services and DHB consumption Technical adaptation of standard reports as required Ensure reports are fit for purpose (financial and customer specific) Compile summary documents for the project as required Create, modify and assign coding packages as required Administer concurrent programs with Oracle e- business suite Liaise with Process Specialists and Technical consultants to ensure reporting is accurate and consistent with end to end processes Actively engage and collaborate with FPSC colleagues and customers to improve the end to end outcomes All outstanding issues resolved in a timely manner Clearly defined service standards Clear measurable performance targets Service delivery performance is reviewed regularly and corrective actions are agreed and implemented as required Highly valued customer proposition Improved customer satisfaction and confidence (baselined and measureable) Compliance with all key performance indicators Team work extends across teams Communication to stakeholders is regular and effective Demonstrates prompt, professional manner when dealing with customers Final 01/05/14 3

4 Relationship Management Develop and maintain effective relationships with allocated customers group to foster and encourage collaboration Develop and maintain effective relationships with other stakeholders to optimise the outcomes and mitigate risk to new initiatives Maintain strong relationships across business groups to ensure and optimise an end to end approach Be an effective change agent in the introduction of new initiatives Professional Development Accept responsibility for own professional development Annually agree professional development plan with your Manager Successfully complete formal training Liaise with all customers (internal and external) as required in a helpful and polite manner Risk Management Assist your Line Manager and General Manager to identify, manage and report all significant risks and internal control weaknesses in a timely, accurate and consistent manner Manage all business risks and mitigation plans assigned to you and maintain accurate and up to date risk registers Assist to create and embed a culture of strong ethical behaviour, quality and continuous improvement Pro-actively seek opportunities to align strategy, risk and controls to optimise business performance Quality business relationships are in place and demonstrable with DHBs/customers Demonstrable relationships with other stakeholders visible in results Positive customer and stakeholder feedback recognising effectiveness, contribution and engagement Demonstrable working relationships and communication across the finance group, visible in end to end focus and outcomes Relationships with customers, vendors and partner organisations are professional and productive Development and training plans are in place Knowledge sharing among team members Spirit of co-operation with other work areas/departments is maintained Early warning systems in place (no surprises ) which protect company from unforseen events and which notifies risks promptly Operational risks are identified and the control environment is optimised to: improve effectiveness, reduce costs and enhance business performance Risk discussions are embedded in operational planning, resource allocation etc. Activities related to compliance matters are efficient and effective Adhere to the company s risk appetite and business risk management policies Final 01/05/14 4

5 Health and Safety Support healthalliance health, safety and wellbeing culture and recognize individual responsibility for Workplace Health and Safety under the Health and Safety Employment in Act 1992 Support healthalliance health, safety and wellbeing culture by: Ensuring a safe working environment and safe working practices Planning, organising and managing Health and Safety activities directed at preventing harm in the workplace Reading and understanding healthalliance Health and Safety policies and relevant procedures and applying to own work activities Identifying, reporting & managing hazards where appropriate Assisting in identifying Health and Safety Representatives for your area General Consistently displays the principles of the organisation and holds staff accountable for their behaviour Adheres to and observes all organisational policies, methodologies and practices Other duties as required in addition to or as a result of changing circumstances Qualification, Experience and Training Requirements What is the typical background required to competently perform the responsibilities of the job? Essential is the minimum acceptable level for entry. Preferred indicates the desirable level, but may also expand on the nature, eg: industry related, level of previous supervisory experience Essential Preferred Tertiary qualification in IT/business or other Degree or Certificates in IT or Business Studies relevant discipline OR equivalency in experience Minimum 1-2 years report writing experience Previous SQL development experience Awareness of Oracle EBS or other ERP technical Experience and knowledge of Oracle R12 (preferred) knowledge 1-2 years PL/SQL Code writing experience Knowledge of ERP systems Awareness of Change management cycles Knowledge of Software development Life Cycle Strong desire to learn and ability to learn on the Advanced communication skills (oral and written) fly Strong communication skills (oral and written) Health sector experience Solid problem solving skills Final 01/05/14 5

6 Competencies for the role Technical Learning Learning on the Fly Problem Solving Creativity Total Quality Management Customer Focus Picks up on technical things quickly; can learn new skills and knowledge; Is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenges of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn t stop at the first answers Comes up with lots of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming setting Is dedicated to providing organisation or enterprise wide common systems for designing and measuring work processes; seeks to reduce variances in organisation processes; deliver the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management of data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect Note: The position description needs to be reviewed by both parties annually. Signed as current and agreed: Manager Employee Final 01/05/14 6