Repairs & Maintenance Conference 2014 Showcasing the very best in practical solutions for repairs professionals

Transcription

1 Repairs & Maintenance Conference 2014 Showcasing the very best in practical solutions for repairs professionals May 2014, Nottingham Crowne Plaza, Nottingham Headline sponsor Day One 15 May Delegate registration & exhibition viewing Chairs welcome & introduction Keynote: What are the key issues and challenges for the sector in delivering an effective repairs service? Steve Tucker, Snr Associate, CIH Consultancy and former Chief Executive, Hackney Homes Jane Nelson, Executive Director, MEARS This opening session looks at what you need to do to optimise the performance of your repairs service as the sector strives to deliver greater value for money. It will also consider what the future workforce which delivers that service needs to look like and how to get there. Our panel of experts set the scene for the two days, looking at the issues and challenges from different perspectives across the sector Lunch & exhibition viewing Workshops A1. Pricing models- analysing your costs and achieving Highgrove Room value for money John Fisher, Partner, Ark Housing Consultancy LLP There is no single right answer to analysing costs. The approach you take will depend on your role within service delivery; clients, in-house contractors and contractors all have different objectives once the key service requirements have been met and we examine how these objectives can conflict with one another. This session will examine the wide variety of approaches to managing and analysing costs and value. We will identify the challenges and benefits of approaches drawn from the latest examples of our own and our clients experience. We will engage with you to generate debate relating to current trends in cost models, financial analysis and VFM assessment.

2 A2. Developing your IT service with the use of new technology to Windsor Room benefit the customer s service Graham Baldwin, Director, Hartwin Consultancy How can your organisation seize the opportunities of new technologies and adapt to modern times? This workshop gives you the chance to discuss and explore how best to make sure new technologies enhance the development of the repairs service in your organisation and improve the experience for the customer. A3. Responding to the individual needs of your tenants Kensington Room Michael Gawith, Head of Maintenance, Gentoo Group With far greater flexibility available to us to deliver the right service for customers, this session explores how your organisation can respond much better to tenants individual needs. A4. Working through service transformation Royal Suite Michael Craggs, Head of Repairs, Merlin Housing Society Michael will explain how and why Merlin is going through a process of repairs service transformation, what s involved and what they hope the outcomes will be. A5. Wholly owned subsidiary arrangements: what are they and Hampton Room would they work for you? Luke Mitchell, Head of Pproperty, United Welsh This session will examine a new delivery model for repairs - the wholly owned subsidiary arrangement. Working with Bath University, United Welsh has developed a number of innovative ideas and approaches to improve customer satisfaction Refreshments & exhibition viewing Workshops B1. Working Together to break new ground in Repairs & Maintenance Highgrove Room Richard Medley, Director, CIH consultancy Steve Tucker, Senior Associate CIH consultancy & former CE Hackney Homes Your opportunity to benefit from the learning and insight from CIH s forward looking project with 10 organisations in the sector to determine what it takes to create a repairs service that really hits the mark. What do you need to do to deliver genuine asset value and customer excellence? B2. Procurement Models Hampton Room Paul Reader, Director, Mitie and Chair of National Housing Maintenance Contractors Forum David Lingeman, Group Director Property Services, A2 Dominion This session delves into the issues surrounding effective procurement and contract management, looking at the positives and negatives of competitive dialogue and how best to go about delivering value for money. B3. Responding to the individual needs of your tenants Kensington Room Michael Gawith, Head of Maintenance, Gentoo Group With far greater flexibility available to us to deliver the right service for customers, this session explores how your organisation can respond much better to tenants individual needs.

3 B4. Working through service transformation Royal Suite Michael Craggs, Head of Repairs, Merlin Housing Society Michael will explain how and why Merlin is going through a process of repairs service transformation, what s involved and what they hope the outcomes will be. B5. DLO becoming the organisation Windsor Room Karen Baildon, Associate Director Construction Services, Halton Housing Trust John Maddox, Maintenance Manager, Halton Housing Trust Is it becoming more popular again to deliver your repairs and maintenance service in house through a direct labour organisation, rather than outsourcing it to external contractors? This session examines how this organisation has been going about integrating the DLO within their repairs service Keynote: Tackling fuel poverty Andy Deacon, Director of Delivery, Energy Saving Trust Figures from 2011 showed 2.39 million households were fuel poor in England. In this session we discuss what more we can do to reduce energy usage through improvements in the energy efficiency of housing. What needs to be done and what more can housing providers do? Day one of conference closes Pre-dinner drinks reception Royal Suite Bar Conference dinner Royal Suite Day Two 16 May Registration, refreshments & exhibition viewing 9.30 Chairs welcome & introduction 9.45 Keynote: Legal Update: models to save VAT on labour costs Andrew Millross, Partner, Anthony Collins Solicitors LLP This session looks at some of the models to save VAT on labour costs that are emerging in the registered provider sector including wholly owned subsidiaries, joint ventures and cost sharing groups Refreshments & exhibition viewing Morning workshops C1. Procuring innovative delivery solutions Royal Suite Mathew Baxter, Managing Director, Echelon Consultancy Ltd Paul Pledger, Assistant Director of Housing (Property), Epping Forest District Council Nowadays there are many more options including Managing Agent arrangements, Wholly Owned Subsidiaries and Joint Ventures.

4 How do you go about procuring some of these newer models? This workshop will answer these questions and point to some fast-track solutions and identify some of the pitfalls associated with procuring innovative delivery solutions. C2. Repairs Contracts: getting them to work for you Highgrove Room Yogesh Vadgama, Head of Technical Services, Magna Housing Association Jon Simmons MBA MCMI, Consultant, Market Voice In house direct labour organisation vs. outbound external contractor. A frank, and hopefully entertaining, summary of the benefits and the pitfalls of the different approaches available in the provision of repair and maintenance services. This session challenges the quality of the customer journey and explores the potential to add value, social value, and improve service delivery whilst ultimately getting the service you want, and can afford, from your contractors. C3. A fair repairs & maintenance service to all Hampton Room Jaci Barnes, Head of Repairs, City West Matt West, Head of Repairs & Maintenance Division, London Borough of Islington How are tenants reporting repairs? This session discusses how your tenants can be more responsible for reporting repairs. Are tenants who don t use the service a lot being treated fairly compared to those who do and pay the same? C4. Using your investment spend to help developing skills Windsor Room and support in the local economy Keith Edwards, Director, CIH Cymru and i2i project In this session we look at how repairs and maintenance contracts can support local businesses. As high unemployment levels continue to increase we also look at the possibilities and advantages of employing apprentices within local communities. C5. Redesigning your void service Kensington Room John Maddox, Maintenance Manager, Halton Housing Trust Hear how Halton Housing Trust have gone about securing significant improvements in their void performance through a new, flexible, service approach and explore whether their approach might be right for your organisation Lunch & exhibition viewing Keynote: Leadership and Culture Gareth Rigby, Property Services manager, South Liverpool Homes Having the right leadership and developing the right culture within an organisation can lead to success. Hear from South Liverpool Homes about how they became the Best not for profit organisation to work for recently in the Sunday Times Workshops D1. Welfare Reform: One year on Royal Suite Richard Woolfall, Assistant Director Asset Management, Magenta Living The introduction of welfare reform last year has reduced the benefits for residents. This workshop looks at the challenges faced in the last year and the impact it has had on repairs services.

5 D2. Repairs Contracts: getting them to work for you Highgrove Room Yogesh Vadgama, Head of Technical Services, Magna Housing Association Jon Simmons MBA MCMI, Consultant, Market Voice In house direct labour organisation vs. outbound external contractor. A frank, and hopefully entertaining, summary of the benefits and the pitfalls of the different approaches available in the provision of repair and maintenance services. This session challenges the quality of the customer journey and explores the potential to add value, social value, and improve service delivery whilst ultimately getting the service you want, and can afford, from your contractors. D3. Gas safety: delivering a better, stronger service Hampton Room Jerry Austin, Director of Property Services, Network Stadium Jerry will set out how their new arrangements have been designed to deliver community investment, build really positive relationships between Network Stadium, residents and the contractor to make their gas service one of the strongest in the country. D4. Using your investment spend to help developing skills Windsor Room and support in the local economy Keith Edwards, Director, CIH Cymru and i2i project In this session we look at how repairs and maintenance contracts can support local businesses. As high unemployment levels continue to increase we also look at the possibilities and advantages of employing apprentices within local communities. D5. Intelligent Assets unlocking the potential of your housing stock Kensington Room Richard Medley, Director, CIH consultancy Ben Taylor & Simon Smith, Assistant Directors, CIH consultancy Understanding and assessing the performance of your housing stock is critical to informing your investment programme and decisions about the future shape of your housing portfolio. CIH is working with the sector to help drive forward the development of practise in this area. This session provides an opportunity to hear about this work and help shape and inform this important debate Close of conference * Programme may be subject to minor changes