CORPORATE PROFILE

Transcription

1 CORPORATE PROFILE

2 WE ARE East Africa s leading business process outsourcing company. Since 2006, our wide range of professional services have; IGNITED thousands of careers for competent professionals SIMPLIFIED business functions for hundreds of organizations CREATED positive, sustainable development in multiple local communities. We are the proven people professionals

3 Company Philosophy Our Vision "To be the Regional management solutions provider of choice" Our Mission " To provide seamless client responsive management solutions " Core Ideology To satisfy and exceed our client and employee expectations Core Values Integrity, Team work, Excellence, Innovation

4 RECRUITMENT WELFARE & PAYROLL MANAGEMENT OUTSOURCED SERVICE CONTRACTING

5 RECRUITMENT

6 EXECUTIVE HEADHUNTING MASS RECRUITMENT INTERVIEWS Oral, Written, Practical TALENT POOLING Online & offline

7 RECRUITMENT PROCESS

8 SECTOR EXPERIENCE Construction & Engineering Energy Manufacturing Fast moving consumer goods Health care Agriculture Non-profit Banking & Finance

9 Featured Recruitment clients

10 WELFARE & PAYROLL MANAGEMENT

11 KEY STEPS IN MANAGEMENT SOURCING ASSESMENT Perform head hunting and mining of suitable candidates from the QSL human resource data base Conduct detailed skills and competency based assessments on shortlisted candidates, and forward the best candidates to client, from whom the final candidate is selected. Conduct a medical health check exercise for the successful candidates Perform general physical and mental health checks (considering the potential stressful situations that the work environment may be PLACEMENT Conduct thorough education, work experience and criminal background checks to include Interpol security vetting. Compile and maintain candidate personal file documents Issuance of staff service contracts and corresponding identification cards, medical insurance cards, and requisite work uniform, tools and equipment Do a site orientation of all successful candidates, on client expected business practices, policies and procedures on the client premises/project sites. Conduct a performance assessment exercise through a 3 month probation period for managers and 1 month probation period for officers before confirmation of staff.

12 KEY SERVICE FEATURES Dedicated payroll specialist Payroll management Information System- Sage Pastel Prompt and timely payment of wages and salaries Monthly employee pay slips HR Records Management Monthly payroll management report Precise and accurate deduction of statutory deductions NSSF & PAYE Remittance of employee NSSF deductions

13 KPI Definition Outcome Medical Cover/ Insurance Salaries Payroll Records Labor Regulation PAYROLL MANAGEMENT OBLIGATIONS Medical cover should be in place for all staff, that is both In & Out patient plus emergency evacuation from remote areas in case of an emergency Salaries to be paid by the end of the month in full or as advised by client. Retain payroll records for submission to client on request, Including names of all staff paid, dates salaries paid and pay slips issued. Adherence to laid down labor regulations regarding statutory deductions, grievance handling, etc All client employees under Workman s Compensation; Group Personal Accident with-in 24 hours; Third Party Liability Insurance; and Professional Indemnity Insurance. (as agreed with the client.) Salaries to be paid in full on the last day of each month Submit monthly payroll return to client as requested and issue pay slips to staff on a monthly. Compliance to statutory and labor regulations

14 SAGE PASTEL Payroll & HR system

15 Our Staff Qualifications National Examination Board of Occupational Safety and Health (NEBOSH): Occupational Health and Safety Control of international work place hazards Management of international health and safety international health and safety practice Galilee International Management Institute Project management Small business management National Certificate of Occupational Health and Safety Ministry of labor- Uganda Directorate of Occupational Safety and Health Service (DOSHS) - Kenya Certificate of Occupational Health and Safety Management Systems Auditors/ Lead Auditor- Based on BS 18001:2007 Standard

16 Featured HR management clients

17 OUTSOURCED SERVICE CONTRACTING

18 Plant, machinery and equipment Installation Commissioning and Decommissioning. Equipment and Machinery Maintenance Preventive, Responsive and Periodic/Planned maintenance. Warehouse and Stores management Manufacturing process (Production line/factory Floor) management Plant and Facilities management Short notice logistics mobilization (Shuttling services, Car hire, Fuel supplies, remote property rentals and courier services)

19 WHY CHOOSE US? Labour Productivity improvement: Commitment from the board level through to management at QSL, ensures project teams are constantly raising the performance levels regarding productivity, safety culture, health status, etc. QSL maintains periodic reward schemes to recognize high performers amongst its employees Staff absorption into client management structure: QSL has recorded over 30 staff, who have been taken on by our clients with in 3.5 years, in recognition of their exemplary performance. This is attributed to our internal mechanisms that maintain detailed and close personal development plans leading to better individual and subsequent project performance. Reduction on project down time: Our detailed analysis and development approach towards our operational procedures, has had a direct correlation with reduced down time in our industry maintenance and support operations, with an immediate positive effect on plant productivity levels. Improvement in staff welfare: Duty of care for our staff, is a critical objective of the QSL-BOD.

20 Outsourced Support Service Scope

21 Risk Management Key Project Operational Approach Occupational safety culture, and maintains appropriate policies, procedures and management systems for prudent and effective supervision and management of all operational sites. Risk Assessments and Job Safety Analysis. Hazard Identification and control Where hazardous material is handled, the risks are assessed in alignment with the Material Safety Data Sheets (MSDS) for respective materials handled. The MSDS contain specific work instructions, work tools and equipment relevant while working with Hazards. Personal Protective Ware Staff are sensitized on the importance and use of appropriate PPE as a proactive measure against the prevalent Risks.

22 Key Project Operational Approach Staff Orientation & Skills development All QSL staff receive orientation at their respective sites and job locations, in recognition of the Job Safety Analysis done for the job placement. Sharing of identified operational best practices to ensure zero-incidents. In addition, routine risk assessments and training needs assessments shall be conducted to follow up on training gaps, near miss reports and any other incident reports. Other mandatory trainings are carried out for all staff, however there are representatives on all teams or work shifts (These staff will be clearly identified and their names displayed on all sites) who shall be trained as Peer Educators, First Aiders, Fire Marshals, etc.

23 Our Project Structure Key factors for effective project performance and execution Positive chemistry between Client & our team is fundamental for a successful mutually rewarding business relationship. Our people are the differentiating factor; when building your team, we handpick talented professionals & experienced leaders to provide you with a seamless, consistent high quality service. Strong leadership and communication skills; Hands-on working style; Experiential knowledge of challenges and benefits of HR best practice The commitment to serve The team can also be supplemented with other skilled professionals, depending on the requirements of the assignment.

24 Contract Manager Client Project manager Hope will have overall change management responsibility Quality Assurance Access to HR(Subject Matter Experts expertise in Restructuring Process mapping Systems design Benchmarking Client relations & BDM Health & safety Advisor Project Analyst HR Manager Recruitment- Access to the client Process Owners Other Team Members Project Administrator Supervisor H&S coordinator

25 Critical Components of our NSSF STATUTORY COMPLIANCE (National Social Security Fund) URA (Uganda Revenue Authority) PAYE (Pay As You Earn) WMC (Work Man s Compensation) LST (Local Service Tax) offering EHS COMPLIANCE Occupational Safety, Health and Environment (OSHE) Risk Management Job Safety analysis Incident/ accident investigation and closure EHS Policies and operational procedures Medical insurance and Pre-employment medical examinations. Environmental protection and awareness Emergency Response and Evacuation Management of Change and Training

26 Featured Outsourcing Clients

27 UGANDA Plot 14/16 Semawata Road, Ntinda P. O. Box 12883, Kampala Uganda Call: / office@qsourcing.com KENYA Plot 37/908, Highway Campus Thika Super Highway P.O Box , Thika Call: / office@qsourcing.com TANZANIA Yakubu & Associates Chamber 7th Floor, NSSF Waterfront House Gerezani Street, llala P. O. Box Dar-Es-Salaam Tanzania Key Contact: Dr. Timothy Kyepa, LLD Call: office@qsourcing.com RWANDA MTN Center 2nd floor near bourbon coffee shop Kigali Rwanda. Key Contact: Steven Kinuka Baguma Call: officerwanda@qsourcing.com