Increasing Online Training Participation and Completion Webinar

Transcription

1 Increasing Online Training Participation and Completion Webinar Natae Bugg, MS, CSP Senior Manager, Safety Training and Solutions

2 agenda agenda Introduction Culture club Give it a boost o Accountability o Community o Competition o Interest & familiarity o Be s & Carrots

3 introduction

4 key to success A key factor in a successful safety program is employee training. Effective training not only checks the compliance boxes but reduces injury and incident rates by raising awareness of hazards and teaching safe work practices.

5 types of training types of training 1. Online 2. On-the-job 3. Instructor led/classroom 4. Handbook enjoy the read! 5. Other

6 live training

7 Poll Question: How do you currently do the majority of your training?

8 types of training Online learning can and should be used as part of a successful safety training program. Online training is a useful tool in safety and other areas of employee training. One thing in common want high participation and completion rates.

9 culture club

10 defining culture Work culture is a product of the values, beliefs and expectations that guide employee behavior. A strong and carefully developed culture can help a company operate safely and efficiently. A poorly designed cultures can create unsafe work environments and potentially be very costly.

11 culture is critical Culture sets the expectations for much of what happens in an organization. The company s culture is embodied most prominently by the employee s manager. So firstand second-line managers are the critical links in bringing a company s culture to life. Pfizer CEO, Ian Read Leaders must model behaviors and values critical for success - leadership directly shapes culture. Employees look to their leaders to help them understand this is how we do things here. Do as I say and as I do. If leaders and supervisors don t value and make training a priority neither will employees

12 give it a boost

13 boost participation and completion It can be challenging to entice and engage people in training, especially online training. But it s not impossible. Online learning doesn t have to mean low participation and completion rates.

14 Accountability is a key component in culture. Specifically, if you set completion goals for training, you need a way to track progress and hold people accountable to make sure goals are being met. accountability

15 accountability Goals Set monthly, quarterly, annual goals Determine who needs to be trained Make assignments Visibility Accountability

16 accountability Goals Visibility Visibility Accountability Reports to management Accountability

17 accountability Goals Visibility Accountability Top down Employees model supervisor behavior Support training efforts help employees hit targets

18 community Create a sense of community and support. Humans like to feel part of something and naturally avoid situations in which they feel alone.

19 community Support , messaging apps, phone LMS/content provider tech support Live check-ins Literacy concerns

20 Poll Question: How is reading of training materials and test taking handled in your organization for workers with low literacy levels?

21 competition Competition can be a powerful motivator. If an employee knows others are counting on them to reach a collective goal they are much more likely to do their part.

22 competition accomplishment Accomplishing a goal together brings the team a sense of pride and strengthens employee relationships. sharing Sharing results and accomplishments puts people on notice to what others are doing and how well they are doing it. Sharing results throughout the organization also brings visibility to safety and accountability to everyone. caution A word of caution, setting the stakes too high can be counterproductive and encourage false reporting of results and a misplaced focus on winning rather than learning. Keep the competition friendly and the value of the prize reasonable and related to the goal.

23 competition FOMO FOMO is a motivator Positive peer pressure Gets people to take action Want to have same results as everyone else

24 Create interest and familiarity. Encourage employees to login in to the LMS more often, for things other than required training. interest & familiarity

25 interest and familiarity Reports Games & Quizzes Events Kudos

26 Think before you assign. Increase completion rates by only assigning a course to people who really need it. be s and carrots

27 3 be s Be selective. Take the time to analyze who needs what. Be smart. Don t assign a course only 10 people need to the entire organization. Be informed. Read course descriptions and objectives.

28 carrots Incentives can be a great way to boost participation and completion. Tangible carrots could include $5 gift cards to a coffee shop for hitting a monthly goal or a pizza party for achieving a quarterly goal. Carrots in the courses themselves can also be fun and meaningful.

29 carrots

30 carrots

31 other tips Here are some other nuggets of knowledge. You can never have too many tips and tricks when it comes to safety.

32 other tips Bookmarking Progress Don t bring a fire hose to a camp fire Feedback

33 bookmarking

34 other tips Bookmarking Progress Don t bring a fire hose to a camp fire Feedback

35 progress

36 reducing overwhelm Bookmarking Progress Don t bring a fire hose to a camp fire Feedback

37 reduce overwhelm

38 other tips Bookmarking Progress Don t bring a fire hose to a camp fire Feedback

39 conclusion It can be challenging to entice and engage people in training, especially online training. But it s not impossible. Online learning doesn t have to mean low participation and completion rates.

40 thank you