Workforce Central Admin Officer

Transcription

1 Date: 1 May 2014 Standard Designation : Workforce Central Admin Officer Job Title : WFC BAU Support Administrator Department : RiTA / Workforce Central Implementation Team Location : WDHB site, Takapuna Reporting To : RiTA / WFC Project Team Leader / Project Manager Direct Reports : Null Functional Relationships with : Internal - WFC Team Leader / Project Manager - WFC / RiTA Implementation Team members - WFC Application End Users (Waitemata DHB Employees, Approving Managers, Hiring Managers Schedulers and Time Card Administrators) - Human Resources Team Members - Communication Advisors - WFC Operational, Implementation and Steering Groups/Committees or User Groups External - ha SSC (Staff Services Centre) Team Members - Auckland DHB WFC Team Members - Kronos Consultants / Support - health Alliance Team Members Purpose : This role provides: a) Businesses as usual (BAU) WFC information, reporting, education and technical/functional support to WFC users at Waitemata DHB; b) Administrative and training support to the RiTA Implementation Team to assist with the achievement of Implementation Programme milestones; and c) WFC Team backup to complete weekly business critical pay run functions and associated data analysis. Waitemata District Health Board Workforce Central BAU Support Administrator Page 1

2 Key Tasks Business As Usual Key Accountabilities: - Help Desk Roles and Responsibilities Expected Outcomes - Positively present WFC in all dealings with users and stakeholders. - Be fully conversant in the use, operation and fundamentals of Kronos Workforce Central; and all associated Waitemata DHB policies/expectations. - Demonstrate a sound knowledge of associated departmental roles and responsibilities (i.e. HR and SSC); thus providing users/stakeholders with comprehensive and accurate assistance. - Application software support requests (Help Desk) are dealt with in a prompt, courteous and knowledgeable manner. - Monitor the use of the WFC solution and identify business groups requiring additional support. - New Employee Support - Identify and set-up WFC accounts for new WFC users. - Complete training of new employees to achieve user confidence and procedural compliance. - Post Implementation Support - Provision of support as and when required. - The identification of users and/or groups requiring additional support; and in collaboration with other WFC team members, organise and provide an appropriate level of training to achieve user mastery. - Reportables and Feedback Roles and Responsibilities - Identify organisational WFC reporting or data analysis requirements. - Design / generate reports or other analysis to meet organisational and/or user requirements. - Complete and distribute reports as agreed with the Team Leader. - Applications Upgrades - Participate in the testing and implementation of RiTA Implementation Programme Accountabilities: - Organise new user training schedules Roles and Responsibilities. - RiTA Implementation Programme Roles and Responsibilities. Business Critical Pay Run Accountabilities: - The provision of a WFC resource with the necessary skills and knowledge to complete business critical payroll functions as and when Service Pack or other application upgrades. - Book venues, equipment and attendees in consultation with the RiTA Implementation representatives, per the Implementation Programme. - Participate with user training as and when required to ensure key implementation milestones continue to be met. - Support Implementation Representatives or other team members with all aspects requiring assistance. - Demonstrate mastery of key WFC application Pay Period Close processes as necessary to check, close and export weekly payroll files to the ha Staff Services Centre for processing. Waitemata District Health Board Workforce Central BAU Support Administrator Page 2

3 required. - System Failure Escalation Roles and Responsibilities - Assist as and when required to mitigate and resolve system failures adversely affecting software functionality and/or successful pay run processes. - Document key milestones/solutions throughout an escalation process. VERIFICATION: Employee: Department Head: Date: Waitemata District Health Board Workforce Central BAU Support Administrator Page 3

4 PERSON SPECIFICATION POSITION TITLE: Implementation Representative Corporate Services Qualification s Experience Skills / Knowledge / Behaviours Minimum Healthcare experience with supporting qualifications. Tertiary qualification in adult education and/or Human Resource. Solid understanding of the interpretation and application of Employee Agreements / Contracts. Demonstrated computer application competencies. Consistent Demonstration of Organisational Values. Energy, Initiative and Enthusiasm A positive and open personality; a willingness to contribute to the ongoing achievement of WFC / RiTA Team key performance indicators; and the achievement of user confidence and compliance with organisational payroll requirements. Relationship Building Skills The ability to build strong and effective relationships with internal and external stakeholders. Detailed Orientated The ability to complete WFC user reports with a high level of accuracy. Team Player - The ability to work effectively as a member of multiple teams. Strong Oral and Written Communication Skills The ability to Preferred Healthcare sector project experience. Change management experience. Development and implementation of adult training programmes/courses experience. Experience providing IT application support. Strong leadership and project management skills. Waitemata District Health Board Workforce Central BAU Support Administrator Page 4

5 communicate effectively at all levels of the organisation / stakeholder group. Issue Resolution Skills The ability to work through issues effectively, patiently and respectfully to achieve stakeholder resolution and optimal organisational outcomes. Waitemata District Health Board Workforce Central BAU Support Administrator Page 5