Business & Leadership

Transcription

1 Business & Leadership Get skills Get confident Get work Nationally Recognised Training 3-5 Bourke Street Bunbury WA Albert Street Busselton 6280 Tel: jsw TRAINING & COMMUNITY SERVICES

2 About the Business Services Industry The Business Services industry provides the core business skills and knowledge required for high performing workplaces, competitive advantage and business success. The Business Services industry comprises a large array of small, medium and large enterprises including multinationals and franchises. An estimated 87 per cent of Business Services enterprises are small-medium enterprises. The industry is made up of organisations that provide business-related services to other businesses. It covers a wide range of sectors including marketing and advertising, management consulting, legal services, human resources and staffing, data processing and customer contact facilities (or call centres). Business services underpin the work of organisations in all sectors of the economy from large commercial enterprises through to small notfor-profit organisations. About JSW JSW a registered training organisation delivering nationally recognized qualifications. Our staff have current experience in a range of business functions and knowledge. Our aim when developing and delivering nationally recognised training is to ensure that training is in step with the needs of employers and industry as a whole.

3 Assessment Arrangements Students will need to complete assessment tasks provided by JSW in order to be deemed competent in the enrolled units of competency. units can be delivered either standalone or as a clustered approach. We use a range of methods to gather evidence of student s knowledge and practical skills against each unit of competency. These could include but not limited to: Case studies/scenarios Projects Knowledge Questions Portfolios of student work Third Party Reports Observations / Demonstrations Role Plays Fast Track & Get credit for previous study & life experience Recognitions of Prior Learning (RPL) is about helping you get your qualifications faster and getting you where you want to be, pending you have relevant life and work experiences as well as any study you may have done previously. When enrolling, let the JSW staff know that you want to find out more about RPL. Students enrolled in this qualification will be assessed for suitability for RPL and for unit Credit Transfer at the time of enrollment and unit selection.

4 Ways to Study There are lots of options to gain your nationally recognised qualification through JSW School based traineeship School-based traineeships are primarily designed for students in Years 11 and 12. The School-based trainee is paid for the time they spend in an employer s workplace typically during the school week between 1 3 days per week. The remaining days are spent at school completing their year 11 or 12 certificate. Structured competency-based training is delivered by JSW in the workplace, at JSW premises and at school. Traineeship A traineeship combines training and paid employment, leading to skills and qualifications that are recognised across Australia and by other employers in the industry. Traineeships can be full-time or part-time and are available to anyone of working age. All the training and assessment is delivered on-site at your workplace during these normal working hours. You will generally be required to commit at least 2 hours per week to your study. Sometimes JSW may run a workshop during work or after work hours to help you with your learning. Classroom Classroom Based Learning involves face to face contact between students and the Trainer at specific times and locations on a regular basis. The combination of presentation, demonstration, practice and interactivity makes this learning modality one of the most robust options available for learners who want to participate in group activities, group learning and group discussions. VET in Schools VET in Schools programs enable secondary students to undertake a nationally recognised VET qualification while completing their senior secondary certificate. Typically the training is undertaken during school hours at JSW schools or at another education approved facility by JSW.

5 External Fee for Service Do you have a range of study skills, self-motivation and reasonable independence to direct your study? External study is very flexible, but this means you need to foster self-discipline in organising your study time, so as to pace yourself to meet your assessment deadlines. Students work at home independently. Workshop A workshop is a single, short educational program designed to teach or introduce participants to practical skills, techniques, or ideas which they can then use in their employment. Typically a workshop will be conducted to that is covers components of a unit of competency or particular topics. The workshop may lead to a statement of attainment if the student undertakes formal assessment. There maybe a number of people in your business that can come together for a series of training sessions in your workplace. Similarly, JSW may bring together a group of students who are already enrolled. Other information Unique Student Identifier To study a nationally recognized qualification at JSW in 2016 and onwards all students are required to provide a Unique Student Identifier at the time of enrollment. This includes new students and re-enrolling students. If you don t have a USI that s ok, you can apply through usi.gov.au Technology Requirements Completing a qualification through JSW will require the students to have access to a computer and the internet. Research and further readings can be completed on the internet and all written assessment items are typically word processed. Delivery & Assessment Staff JSW training staff have: 1. Business, Customer Service and Management industry experience relevant to the job roles for which performance is being assessed. 2. Current comprehensive knowledge of the Business sectors current industry practices. 3. Current nationally accredited qualifications in Business, Customer Engagement, Leadership and Management. 4. Current qualifications in Certificate IV in Training and Assessment.

6 BSB20115 Certificate II in business Description & Entry Requirements This qualification will provide a student with the practical skills and knowledge to prepare for work and perform a range of administrative tasks in a defined context, including word processing, spreadsheets, mail procedures, preparing and processing accounts and the operation of a range of general office equipment, greeting visitors, following up on client problems and using a range of office equipment. This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision. Career Opportunities Administration Assistant Office Junior Receptionist Data Entry Operator There are no entry requirements for this qualification. Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks. Qualification Packaging Rules 12 Units of Competency must be selected for this qualification, comprising of: 1 core unit 11 elective units

7 Core & JSW Compulsory Elective Units Safety in the Workplace BSBWHS201 Contribute to health and safety of self and others Elective Units Communicate in Workplace Cluster BSBCMM201 Communicate in the workplace BSBCUS201 Deliver a service to customers BSBWOR203 Work effectively with others Use Technology in the Workplace Cluster BSBITU201 Produce simple word processed documents BSBITU202 Create and use spreadsheets BSBWOR204 Use business technology Work Effectively in Business Cluster BSBWOR2O2 Organise and complete daily work activities BSBINM201 Process and maintain workplace information Single Units BSBIND201 Work effectively in a business environment BSBINN201 Contribute to workplace innovation BSBSMB201 Identify suitability for micro business BSBITU203 Communicate electronically BSBINM202 Handle mail BSBSUS201 Participate in environmentally sustainable work practices

8 BSB30115 Certificate III in business Description & Entry Requirements This qualification will further develop a students practical skills and knowledge to undertake a range of tasks in an office environment. This qualification will help you to develop skills in customer service, financial processes and resources coordination. You will also learn to create documents, spreadsheets and presentations, as well as how to organise your work priorities and identify opportunities for personal development. The Certificate III in Business reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. The Certificate III in Business allows you to kick start your career in this vast industry. Career opportunities Junior Personal Assistant Customer Service Advisor Office Administrator Receptionist Data Entry Information Desk Clerk Work Processing Operator There are no entry requirements for this qualification, however students must possess skills in literacy, numeracy, communication, analysis, problem solving, self-management and reflective learning. Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks.

9 Qualification Packaging Rules 12 Units of Competency must be selected for this qualification, comprising of: 1 core units 11 elective units Core & JSW Compulsory Elective Units BSBWHS302 Elective Units Apply knowledge of WHS legislation in the workplace Customer Service Cluster BSBCUS301 Deliver and monitor service to customers BSBPRO301 Recommend products and services BSBCMM301 Process customer complaints Diversity Cluster BSBDIV301 Work effectively with diversity BSBITU302 Create electronic presentations Design & Produce Documents Cluster BSBITU303 Design and produce text documents BSBWOR301 Organise personal work priorities and development Innovative Teams Cluster BSBINN301A Promote Innovation in a team BSBFLM312C Contribute to team effectiveness Cross Selling Products Cluster BSBCC0304 Provide sales to customers FNSSAM301A Identify opportunities for cross selling products Single Units BSBWOR201 Manage personal stress in the workplace BSBITU203A Communicate electronically BSBITU309 Produce desktop published documents BSBINM302 Utilise a knowledge management system BSBADM311 Maintain business resources BSBADM307B Organise schedules BSBADM405B Organise meetings BSBIMN301A Organise workplace information BSBITU304A Produce spreadsheets

10 BSB40215 Certificate IV in Business Description & Entry Requirements Designed specifically for people who are looking to advance within the business industry, the Certificate IV in Business is designed to provide students with well-developed business skills for a small to medium enterprise or corporate workplace. This qualification is designed to provide students with the skills, knowledge and confidence to lead and manage people within the workplace. Students will gain the knowledge to develop work priorities, Develop teams and individuals, Coordinate implementation of customer service strategies, Monitor a safe workplace, Promote innovation and change, Produce complex business documents, Administer projects, Promote the business, Undertake business planning, Implement effective workplace relationships. Our course appeals to a wide range of industries, and is popular for people seeking roles as project officers, business development managers, sales executives and middle-level management positions. Career opportunities Office Administrator Project Officer Personal Assistant Supervisor Customer Service Officer There are no entry requirements for this qualification, however students must possess skills in literacy, numeracy, communication, analysis, problem solving, self-management and reflective learning. Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks.

11 Qualification Packaging Rules 10 Units of Competency must be selected for this qualification, comprising of: 1 core unit 9 elective units Core & JSW Compulsory Elective Units Work Safely BSBWHS401 BSBWOR403 BSBRSK401 Elective Units Implement and monitor WHS policies, procedures and programs to meet legislative requirements Manage stress in the workplace Identify risk and apply risk management processes Business Documents Cluster BSBITU401 Design and develop complex text documents BSBWRT401 Write complex documents Leadership Cluster BSBMGT401 Show leadership in the workplace BSBLED401 Develop teams and individuals Human Resources Cluster BSBHRM404 Review human resources functions BSBHRM405 Support the recruitment selection and induction of staff Networks and Work Priorities Cluster BSBREL401 Establish networks BSBWOR404 Develop work priorities Business Planning Cluster BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement Customer Service Cluster BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBCUS403 Implement customer service standards Marketing Cluster BSBMKG413 Promote products and services BSBMKG414 Undertake marketing activities

12 Publish Documents Cluster BSBITU401 Design and develop complex text documents BSBITU404 Produce complex desktop published documents Sales Performance Cluster SIRXSLS007 Train sales team members SIRXSLS406 Manage sales and service delivery Single Units BSBADM405 Organise meetings BSBADM502 Manage meetings BSBCMM401 Make a presentation BSBWOR401 Establish effective workplace relations BSBCCO404 Collect, analyse and record information BSBMKG413 Promote products and services

13 BSB40315 Certificate IV in Customer Engagement Description & Entry Requirements This qualification is for those individuals who typically undertake complex customer interactions, often as a team leader and with significant authority to delegate. This qualification reflects the role of individuals who use well-developed skills and a broad knowledge based in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, with some limited responsibility for the output of others. Successful candidates graduating with this high-level certificate will have the skills and knowledge to use multi-channel communications; receive and respond to complex customer requests or enquiries; handle customer complaints; apply key performance indicators; and gather, interpret and organise data capture. Career opportunities Contact Centre Team Leader Quality Assurance Coordinator Customer Contact Coach Analyst Scheduler Complex Enquiry Customer Contact Operator There are no entry requirements for this qualification but the candidate should ideally possess skills in computing, literacy, numeracy, communication, analysis, problem solving and self-management. Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks.

14 Qualification Packaging Rules 13 Units of Competency must be selected to successfully complete this qualification, comprising of: 3 core units 10 elective units Core & JSW Compulsory Elective Units BSBMGT401 BSBLED401 Show leadership in the workplace Develop teams and individuals Work Safely BSBWHS401 BSBWOR403 BSBRSK401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Manage stress in the workplace Identify risk and apply risk management processes Customer Service BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBCUS403 Implement customer service standards Elective units Business Planning Cluster BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement Marketing Cluster BSBMKG413 Promote products and services BSBMKG414 Undertake marketing activities Business Documents Cluster BSBITU401 Design and develop complex text documents BSBWRT401 Write complex documents Human Resources cluster BSBHRM404 Review human resources functions BSBHRM405 Support the recruitment selection and induction of staff Single Units SIRXMER405 Manage store presentation and pricing BSBITU402 Develop and use complex spreadsheets BSBADM502 Manage meetings BSBWOR401 Establish effective workplace relations SIRXCLM402 Manage store facilities

15 SIRRFSA302 BSBMKG413 BSBCCO404 BSBCUE405 BSBCOM401 BSBINM401 BSBINN301 BSBLDR402 BSBLED501 BSBPMG522 BSBSLS502 BSBSUS301 CHCINF505D CHCPOL403C Monitor food safety program Promote products and services Collect, analyse and record information Survey stakeholders to gather and record information Organise and monitor the operation of compliance management system Implement workplace information system Promote innovation in a team environment Lead effective workplace relationships Develop a workplace learning environment Undertake project work Lead and manage a sales team Implement and monitor environmentally sustainable work practices Meet statutory and organisation information requirements Undertake research activities

16 BSB42015 Certificate IV in Leadership & Management Description & Entry Requirements The Certificate IV in Leadership and Management has been designed to prepare students for a supervisory role as a team leader in almost any industry. This qualification is ideal for individuals who are new to a supervisory or management role and looking to enhance their skills to become an effective leader in a dynamic business world, or looking to gain formal qualifications based on industry experience. It is ideal for office managers, call centre managers, supervisors, department managers, small business owners, and others who have experience in a frontline management role in any industry sector - sales, trade, manufacturing, retail, administration, services, and more. Students will display initiative and judgement in planning, organizing, implementing and monitoring their own workload and the workload of others. They will also use communication skills to support individuals and teams to meet organizational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyze and synthesize information from a variety of sources. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. The Certificate IV in Leadership & Management is an excellent first instance qualification for supervisors, team leaders, and managerial staff - or for any individual who aspires to a management role in the future. This course is ideal for those who are moving into supervisory positions or those who have developed supervisory experience and want formal recognition of their skills and knowledge. Pathways Diploma in Leadership and Management Advanced Diploma in Leadership & Management Career opportunities People employed in the following job roles or aspiring to the following job roles are suitable for study in this qualification: Coordinator Leading Hand Supervisor Team Leader

17 There are no entry requirements for this qualification but the candidate should ideally possess skills in computing, literacy, numeracy, communication, analysis, problem solving and self-management. Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks. Qualification Packaging Rules 12 Units of Competency must be selected to successfully complete this qualification, comprising of: 4 core units 8 elective units Core & JSW Compulsory Elective Units BSBLDR401 BSBLDR402 BSBLDR403 BSBMGT402 Elective units BSBINN301 BSBMGT403 BSBWHS401 BSBWOR404 BSBLDR404 BSBREL402 BSBCUS401 BSBCUS402 BSBLED401 BSBMGT401 BSBPMG522 BSBMGT404 BSBWRT401 Communicate effectively as a workplace leader Lead effective workplace relationships Lead team effectiveness Implement operational plan Promote innovation in a team environment Implement continuous improvement Implement and monitor WHS policies, procedures and programs to meet legislative requirements Develop work priorities Lead a diverse workforce Build client relationships and business networks Coordinate implementation of customer service strategies Address customer needs Develop teams and individuals Show leadership in the workplace Undertake project work Lead and facilitate off-site staff Write complex documents

18 BSB50215 Diploma of Business Description & Entry Requirements This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. This qualification is being specifically aimed at the next generation of leaders who, as yet, have attained few, if any, formal qualifications and are currently employed or may be working towards a supervisory / management position. Pathways Advanced Diploma in Business Diploma in Leadership & Management Advanced Diploma in Leadership & Management Graduate Diploma of Strategic Leadership Graduate Certificate In Leadership Diversity Career opportunities Executive Assistant Student Services Office Manager Office Co-ordinator Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW. The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks.

19 Qualification Packaging Rules 8 Units of Competency must be selected for this qualification comprising of: Core & JSW Compulsory Elective Units BSBWOR501 BSBADM502 BSBHRM513 BSBSUS501A BSBHRM506 BSBPMG522 Manage personal work priorities and professional development Manage meetings Manage workforce planning Develop workplace policy and procedures for sustainability Manage recruitment, selection and induction processes Undertake project work Elective Units BSBFIM501 BSBMGT502 BSBWOR502 BSBLDR502 BSBMGT517 BSBLDR501 BSBLED504 BSBLDR503 BSBWHS501 BSBWHS501 BSBRSK501 Manage budgets and financial plans Manage people performance Lead and manage team effectiveness Lead and manage effective workplace relationships Manage operational plan Develop and use emotional intelligence Implement diversity in the workplace Communicate with influence Manage quality customer service Ensure a safe workplace Manage risk

20 BSB51915 Diploma of Leadership & Management Description & Entry Requirements The Diploma of Leadership and Management is specifically designed for people who are looking to advance within the Leadership and Management sector. Our nationally recognised Diploma of Management Qualification will allow you to advance within your career and provide you with the skills, knowledge and confidence to lead and manage teams within the workplace. This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgment in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources. This qualification is being specifically aimed at the next generation of leaders who, as yet, have attained few, if any, formal qualifications and are currently employed or may be working towards a supervisory / management position. Pathways Diploma in Business Advanced Diploma in Business Advanced Diploma in Leadership & Management Graduate Diploma of Strategic Leadership Graduate Certificate In Leadership Diversity Career Opportunities Manager Team Leader Resources Students may be required to purchase books to support their learning, available at the time of enrollment from JSW.

21 The trainer will provide a list of relevant websites to support the students learning for the various individual assessment tasks. Qualification Packaging Rules 12 Units of Competency must be selected for this qualification, comprising of: 4 core units 8 elective units Core & JSW Compulsory Elective Units BSBWOR502 BSBLDR502 BSBMGT517 BSBLDR501 Elective Units BSBWOR501 BSBFIM501 BSBMGT502 BSBADM502 BSBHRM513 BSBSUS501 BSBHRM506 BSBPMG522 BSBLED504 BSBLDR503 BSBWHS501 BSBRSK501 Lead and manage team effectiveness Lead and manage effective workplace relationships Manage operational plan Develop and use emotional intelligence Manage personal work priorities and professional development Manage budgets and financial plans Manage people performance Manage meetings Manage workforce planning Develop workplace policy and procedures for sustainability Manage recruitment, selection and induction processes Undertake project work Implement diversity in the workplace Communicate with influence Ensure a safe workplace Manage risk

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23 About JSW JSW Training & Community Services (JSW) is a not for profit organisation that has been supporting south west communities for more than 20 years. Our vision and commitment is to make a positive difference to peoples lives. We achieve this through the provision of innovative community based life skills programs; mentoring and case work of individuals; career development services and through vocation education and training. JSW Training & Community Services is a Registered Training Organisation (RTO). This means as a training organisation we are accredited to deliver nationally recognised qualifications in accordance with the Australian Quality Training Framework and recognized in every state in Australia. We have a defined scope of registration and are able to issue a range of qualifications in the industry areas of Business, Retail, Hospitality, Community Services and Horticulture. As well as providing training and assessment for entire qualifications JSW Training & Community Services can deliver short courses, workshops, seminars and classes. All training is delivered by qualified trainers and some short courses qualify for accreditation towards a full certificate. jsw TRAINING & COMMUNITY SERVICES

24 2016 Fee Schedule Please note this is an indicative guide only and final unit selection determines actual price. TRAINEE & CODE QUALIFICATION PITS RATE TRAINEE & PITS CONCESSION DIP. & EXISTING WORKER TRAINEESHIP & CONCESSION GEN. INDUS- TRY FUNDING GEN. INDUS- TRY CONCESSION SCHOOL AGED IN CLASSROOM FEE FOR SERVICE RATE SCHOOL BASED TRAINEESHIP BSB20115 Certificate II in Business $ 1, $ not available $ 1, $ $ $ 1, No Fees BSB30115 Certificate III in Business $ 1, $ not available $ 2, $ 1, $ $ 2, N/A BSB40215 Certificate IV in Business $ 1, $ $ 2, $ 32, $ 1, $ 3, N/A BSB40315 Certificate IV in Customer Engagement $ 1, $ $ 3, N/A N/A N/A $ 3, N/A BSB50215 Diploma of Business not available not available $ 2, N/A N/A N/A $3, N/A BSB42015 Certificate IV in Leadership & Management $ 1, $ $ 2, N/A N/A N/A $ 3, N/A BSB51915 Diploma of Leadership and Management not available not available $ 3, N/A N/A N/A $ 5, N/A