Thank you for you interest in working with us. This job pack contains a copy of the advert as well as the job description and person specification.

Transcription

1 Role: Scheduling Assistant Salary: 21,652-23,407 per annum ( 17,322-18,726 pro rata) Location: Edinburgh, EH14 1RL Job type: Maternity Cover Contract, 28 hours over a 7 day rota Job Ref: Closing Date: 26 June 2018 Thank you for you interest in working with us. This job pack contains a copy of the advert as well as the job description and person specification. Trust requires all external applicants to complete our Application Form. This gives us the information on candidates in a consistent way which helps standardise the shortlisting and interview processes. Your application can be ed as an attachment to jobs@trustha.org.uk or posted to: Jobs, Trust Housing Association Ltd, 12 New Mart Road, Edinburgh, EH14 1RL no later than the closing date stated. Our interview shortlist is determined by how you match up against the skills and experience the role demands and only successful applicants will be contacted again to attend the interview. May I take this opportunity to thank you for your interest in working with us and wish you every success for the future. Regards Sharon Chalmers Sharon Chalmers HR Assistant

2 Role: Scheduling Assistant Salary: 21,652-23,407 per annum ( 17,322-18,726 pro rata) Location: Edinburgh, EH14 1RL Job type: Maternity Cover to January 2019 Job Ref: Closing Date: Tuesday 26 th June 2018 Are you looking for an exciting and challenging role in a progressive Housing Association? Trust is an Investor in People Gold accredited employer, a Leader in Diversity and a great place to work. We are looking to recruit Scheduling Assistant on a temporary basis to cover for maternity leave until January 2019 and in return for your enthusiasm and commitment we will offer you: - 28 hours per week worked on a rota over 7 days including alternate weekends Competitive salary of 21,652-23,407 per annum ( 17,322-18,726 pro rata) Access to paid training & continued personal development A choice of pension scheme with employer contributions Generous holiday entitlement To ensure that we are able to offer the best service to our tenants we are looking to recruit a Scheduling Assistant to work in our in-house staff agency. You will be able to demonstrate a strong commitment to the role with an enthusiasm for working with people. Ideally, you will have knowledge and experience of working with a rota management system to schedule work load and customer services as well as an ability to demonstrate good problem solving skills. If you feel you have the skills and experience to become our Scheduling Assistant and you d like to work with a prestigious and well established company working in a personcentred culture that puts people at the heart of all we do, then we d like to hear from you. NO AGENCIES. To apply for this role please obtain a copy of our job pack which includes the full job description and person specification. Your application can be ed as an attachment or posted to: Jobs, Trust Housing Association Ltd, 12 New Mart Road, Edinburgh, EH14 1RL no later than 12 noon on Tuesday 26 th June We are an equal opportunities employer and welcome applications from all sections of the community. Please visit our website for full details of this and other vacancies with Trust Housing Association Ltd. Trust Housing Association is a Registered Scottish Charity- SC009086

3 Trust Housing Association Ltd Job Description POST: Scheduling Assistant LOCATION: Edinburgh Office PURPOSE OF JOB To operate and schedule staff and tasks within a rota management software system. To work within a team of scheduling assistants to provide a service to customers, staff and external agencies. To work with other departments and within the Customer Service Team in ensuring a high quality of service To undertake administrative tasks related to the systems and processes related to Staffing Agency MAIN DUTIES & ACTIVITIES First contact point for customers, staff and external agencies, dealing with telephone and electronic queries from new and existing customers, and from staff. Administration of services including: invoicing, payroll, business date input and update, rota input and update, processing of staff expenses. Support of frontline staff, ensuring clarity on rotas and duties. Deal with emergency and plan covered request Use of appropriate and agreed software and key documents to support customers and staff. Participation in staff meetings/briefings. Participation in training and personal development and supervision. Participation in regular performance meetings. Any other duties and responsibilities in accordance with the scope of the Scheduling Assistant role.

4 EQUALITY, DIVERSITY AND INCLUSION (EDI) Trust is an Investor in Diversity organisation and as such we seek to promote equality, inclusion and diversity in all that we do. You will be required to: Be aware of and engage with Trust EDI Strategy and Policies, IID and LID action plans surveys, induction & review sessions and focus groups. Contribute to EDI discussions in team meetings and share updates and case studies Ensure your EDI training is up to date Attend EDI learning and networking events Access where relevant, EDI information on Trust s intranet Be clear of your responsibilities for EDI as a staff team member and the expected behaviours and values set by Trust Challenge any inappropriate behaviour, bullying or harassment and discrimination and report it through the appropriate channels. REPORTING ARRANGEMENTS Reporting to the Area Manager of Staff agency

5 PERSON PROFILE AND SPECIFICATION Skills & Abilities Essential Desirable Excellent and proven communication skills, with a confident and professional approach. Experience in administrative support within a busy and varied customer facing environment. Strong ICT skills Ability to prioritise workload and meet deadlines Motivation and enthusiasm Education, Qualifications, Training & Development Essential Desirable Basic ICT skills/qualification Educational qualifications to Scottish National 4 Qualification Standard or equivalent Other factors and attributes Essential Desirable A firm commitment to, and enthusiasm for the provision of an efficient and high quality of service. A professional approach to all aspects of work and to communication with colleagues, customers and other agencies. A positive and flexible attitude towards all aspects of the role, and a commitment to continuous personal development Equal Opportunities Essential Desirable This organisation is working actively to promote equality of opportunity both in its employment practices and in the delivery of its services. It is essential that the post holder is willing to work in accordance with existing policies and Codes of Practice. Signed Dated Print Name