CASINO ESSENTIALS COURSE CATALOG.

Transcription

1 CASINO ESSENTIALS COURSE CATALOG

2 CASINO ESSENTIALS e-learning Programs Title 31 Responsible Gaming Sexual Harassment - just to name a few. All programs are customized to meet Casino compliance requirements and regularly updated to ensure compliance with Federal regulations. We are the recognized leader in online learning for the Casino industry. Programs include certificates of completion, specialty job aids, checklists, and program policy templates to reinforce learning objectives. Learning Management System Casino Essentials Learning Management System (LMS) is a web-based solution that delivers, tracks and manages the professional development and training of Casino employees. Save time and money using the LMS solution to automatically record employee testing and training. PowerPoint Conversions Expand your internal classroom training course availability by placing it online! Casino Essentials quickly converts Power- Point presentations to online training for flexible alternatives to classroom training. Now your Casino employees can train in a classroom or online using Casino Essentials Learning Management System. info@casinoessentials.com

3 PROGRAMS Table of Contents Click on the topic below to learn more. AML Compliance Cage & Credit Operations IT Compliance Customer Loyalty Food & Beverage HR Compliance HR Leadership Communication Leadership General Safety

4 4 CASINO ESSENTIALS AML Back to Program Menu r COMPLIANCE

5 COURSE CATALOG 5 TITLE 31 INTRODUCTION OVERVIEW Since 1970, Title 31 of the U.S. Code of Regulations has required financial institutions to assist U.S. government agencies to detect and prevent money laundering by keeping records of large cash transactions and to report suspicious activity that might signify money laundering, tax evasion, or other criminal activities, such as terrorist financing. Casinos are required to comply with the Title 31 regulation by reporting large currency transactions and suspicious activity reports. Understand the basics of Title 31 terms and concepts The history of Title 31, also known as the Bank Secrecy Act Government s reason for Title 31 reporting Avoid fines and penalties by following the regulation Learn what kinds of transactions and activities must be reported Audience: All Casino personnel that interact with patrons. Primary Regulations: CFR Title 31 Duration: minutes TITLE 31 REPORTING FOR OPERATIONS This course will introduce employees to the key terms related to currency transaction reporting (CTR), multiple transaction log (MTL tracking), reportable and non-reportable transactions, tracking and reporting requirements related to negotiable instruments, deposit accounts, credit accounts and patron identification requirements for large currency transaction reporting. Identify Key terms related to large currency transactions Differentiate between reportable and non-reportable transactions Know what we are allowed to say to our patrons Understand how to track transactions using Multiple Transaction Logs (MTL) Determine if an entry must be made on the Monetary Instrument Log (MIL) or Negotiable Instrument Log (NIL) Recall patron identification requirements Identify wire transfer requirements Track and report requirements for Credit Accounts Understand requirements for Deposit Accounts Obtain information required for Safekeeping Accounts Audience: This is designed for employees with primary duties that involve tracking and documenting Title 31 reportable cash transactions. Primary Regulations: CFR Title 31 Duration: minutes Code: CET31L1 Code: CET31L2

6 6 CASINO ESSENTIALS TITLE 31 SAR INCIDENT REPORT Casino employees are exposed to unusual transactions or potentially suspicious incidents that occur at the Casino. Whether they are directly involved with these transactions, or may observe reportable activities as they go about their daily tasks, it is important for them to be aware of report requirements and processes to help ensure compliance with Federal regulations. AML FOR COMPLIANCE EXECUTIVE PROFESSIONALS This course provides a high-level overview of currency transaction reporting (CTR) and suspicious activity reporting requirements (SAR) to executive level employees. This lesson offers guidelines for ensuring accurate completion of CTRs and SARs, filing deadlines, record retention requirements and responsibilities for compliance and management. Identifying suspicious or unusual activities What information is required when reporting incidents Penalties and fines associated with failing to report incidents Specific department examples of suspicious activities Disclosing suspicious or unusual activities Reporting incident details for further review Audience: All employees that interact with patrons. Primary Regulations: CFR Title 31 Related Regulations: 31 U.S.C. 5318(g), 31 U.S.C Duration: minutes Title 31 Overview Title 31 and SAR reporting requirements Filing deadlines and record retention Compliance roles and responsibilities Non-compliance fines and penalty details Audience: Directors, Executive Management and Casino owners including Board of Directors, Indian Tribal Members and Tribal Government. Primary Regulations: CFR Title 31 Duration: 45 minutes Code: CET31L4 Code: CET31L5

7 COURSE CATALOG 7 RESPONSIBLE GAMING AWARENESS Problem gambling is an urge to continuously gamble despite harmful negative consequences or a desire to stop. This course is designed to assist Casino employees with situations that occur as a result of problem gambling. This is a customizable course to meet each Casino s business and jurisdictional gaming requirement for responsible gaming education. Identify responsible gambling, problem gambling and compulsive gambling Recognize common signs and consequences associated with problem gambling Identify who is at risk Learn the proper way to assist patrons with problem gambling Audience: All employees that interact with patrons. Primary Regulations: American Gaming Association (AGA) Responsible Gaming Statutes & Regulations Duration: 40 minutes (course available in Spanish) Code: CERG

8 8 CASINO ESSENTIALS CAGE & CREDIT OPERATIONS Back to Program Menu r OFAC-OFFICE OF FOREIGN ASSETS CONTROL The Office of Foreign Assets Control (OFAC) was formally created in 1950, to administer and enforce economic and trade sanctions based on the United States foreign national security goals against targeted foreign countries and regimes, terrorist, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States. Casino employees may be exposed to transactions that are subject to OFAC regulations and should understand their role in adhering to OFAC while assisting in preventing terrorism, narcotics traffickers (drugs) and threats to the economy and national security of the United States. OFAC overview and history Key terms related to OFAC Penalties associated with non-compliance What types of transactions and persons are subject to OFAC Guidelines for tracking and reporting transactions How to ensure compliance with this regulation Audience: All employees that perform patron transactions. Primary Regulations: Department of the Treasury Office of Foreign Assets Duration: minutes Code: CEOFAC

9 COURSE CATALOG 9 COUNTERFEIT CURRENCY PREVENTION The crime of counterfeiting currency is as old as money itself. Today, the crime of counterfeiting continues to present a potential danger to national economies and financial losses to consumers. Recent developments in photographic and computer technology, as well as printing devices, have made the production of counterfeit money relatively easy, thereby increasing the potential threat. For all cash handling employees, the crime prevention angle is obvious: they need to be educated on how to detect counterfeit money. This course teaches the methods to confidently detect and deter counterfeit currency. Introduce the design and security features of U.S. currency Identification of counterfeit currency Deter counterfeiters and prevent losses Audience: All employees with cash handling responsibilities. Primary Regulations: U.S. Secret Service Title 18, Section 471, Section 510 FACTA RED FLAGS RULE (IDENTITY THEFT TRAINING) The Federal Trade Commission (FTC) enacted the Red Flags Rule under the Fair and Accurate Credit Transactions Act (FACTA) to ensure consumer protection against identity theft. Most Casinos keep sensitive information in their files in order to perform transactions or other necessary business functions. This course details how to safeguard personal information from falling into the wrong hands, which can lead to fraud, identity theft, or similar harms. Introduction of the (FTC) Red Flags Rule Identification of relevant Red Flags Procedures to keep patrons safe from identity thieves Response to Red Flag detections Audience: Any employee that interacts with patron credit, deposit accounts or patron data, or any audience that wants to learn how to protect a patron s identity. Primary Regulations: 16 C.F.R. Part 681 Duration: 30 minutes Duration: 30 minutes Code: CECNFT Code: CEFACTA

10 10 CASINO ESSENTIALS Back to Program Menu r IT COMPLIANCE

11 COURSE CATALOG 11 PCI CREDIT CARD FRAUD PREVENTION Fraud cost businesses and consumers billions of dollars annually. This course is designed to teach Casino employees to detect and prevent credit and debit card fraud so as to keep criminals from stealing and victimizing unsuspecting individuals and businesses. This course meets PCI requirements for front line staff training. PCI COMPLIANCE FOR IT PROFESSIONALS PCI security standards are technical and operational requirements set by the PCI Security Standards Council to protect cardholder data. PCI standards apply to all organizations that store, process or transmit cardholder data. Familiar with the security features of: -Visa -MasterCard -Discover -American Express Able to better identify fraudulent cards How to prevent credit card fraud Understand what action to take if you suspect fraud Audience: All employees that perform credit card transactions. Primary Regulations: PCI Security Standards Duration: 30 minutes 12 PCI DSS Requirements, who it applies to and how it affects the Casino Building and maintaining an effective network with a vulnerability management program Implementing strong access controls Protecting cardholder data Monitoring and testing your casino networks Audience: All employees that perform credit card transactions. Primary Regulations: PCI Security Standards Duration: 30 minutes Code: CEPCIF Code: CEPCIT

12 12 CASINO ESSENTIALS CUSTOMER Back to Program Menu r LOYALTY

13 COURSE CATALOG 13 CUSTOMER LOYALTY PHASE 1 CUSTOMER LOYALTY PHASE 2 Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. Remember, ensuring that your Casino has exceptional service depends on how well you welcome our customers to the casino, appreciate the opportunity to serve them, do everything you can to make their visit enjoyable, comfortable and safe. It also depends on how you provide them with respectful, patient, personalized, courteous, cheerful service in other words, with a world-class experience that will create and sustain long-term customer loyalty. Objectives Identify the different types of customers Successfully greet and close conversations with customers Understand the essential hospitality service standards Workshop Emphasis: The customer zone, 10 and 5 rule and finding answers Scenario Description: Takes place in the casino lobby while your employee assists customers as they pass by the lobby. Objectives Identify and handle customer inquiries and requests Differentiate the different types of customers Understand how to ask the right questions Workshop Emphasis: Emphasizes how to ask questions and help customer with needs. Scenario Description: Takes place in a gift shop or retail shop. Code: CECLM1 Code: CECLM2

14 14 CASINO ESSENTIALS CUSTOMER LOYALTY PHASE 3 CUSTOMER LOYALTY PHASE 4 Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. Remember, ensuring that your Casino has exceptional service depends on how well you welcome our customers to the casino, appreciate the opportunity to serve them, do everything you can to make their visit enjoyable, comfortable and safe. It also depends on how you provide them with respectful, patient, personalized, courteous, cheerful service in other words, with a world-class experience that will create and sustain long-term customer loyalty. Objective: To take pride in their appearance, attitude and work area Understand why customer safety is good service Learn what it means to sell your Casino Workshop Emphasis: Customer courtesies, face-to-face interaction and body language, 50/50 rule, appearance and attitude. Scenario Description: Takes place at a Cage cashier booth with three different cashiers. Objective: Learn why customers become upset and manage negative service experiences Learn service recovery techniques including resolving issues with LAST Handle conflict through empathy Workshop Emphasis: Reinforce methods and thought process when handling conflict Scenario Description: Takes place in a Casino environment with employees that choose the correct statements Code: CECLM3 Code: CECLM4

15 COURSE CATALOG 15 This is a blank page.

16 16 CASINO ESSENTIALS Back to Program Menu r FOOD & BEVERAGE

17 COURSE CATALOG 17 HAND SAFETY FOR RESTAURANTS FIRE SAFETY FOR RESTAURANTS Fire is historically a danger to all restaurants. This risk can be reduced with effective fire safety equipment and planning. This training course describes the fire risks present in restaurants and how to reduce them. Identify common fire hazards in the kitchen, dining room, and food preparation areas Recognize the guidelines for safe usage of equipment and tools used in restaurants Identify emergency response plans if a fire breaks out in a restaurant Audience: All employees working in a restaurant Primary Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart R Special Industries Related Regulations: OSHA 29 CFR 1910 Subpart M, Compressed gas and compressed air equipment; OSHA 29 CFR & , Process safety management of highly hazardous chemicals; OSHA 29 CFR , Hazard Communication; OSHA 29 CFR , Hazardous Waste Operations Duration: 45 minutes Code: CEFSR Hand injuries are far too common in the restaurant setting. This safety training course outlines the risks and how to minimize them. Describe the general hazards associated with hands and fingers in the workplace Identify the responsibilities of the employer and employee concerning hand safety in the workplace Identify the different types of hand injuries that can occur in the workplace Identify various types of hand protection, their uses, and under what circumstances they are and are not to be used Describe the proper care, maintenance, useful life, and disposal of various types of hand protection Explain the appropriate steps involved in dealing with a hand injury Audience: All employees using hand and power tools. Primary Regulations: OSHA 29 CFR (d)(l); OSHA 29 CFR 1926 Subpart I, Tools Hand and Power; OSHA 29 CFR , Machine Guarding Requirements; OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Related Regulations: OSHA 29 CFR (d)(l); OSHA 29 CFR 1926 Subpart I, Tools Hand and Power; OSHA 29 CFR , Machine Guarding Requirements; OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Duration: 25 minutes Code: CEHSR

18 18 CASINO ESSENTIALS SLIPS, TRIPS, AND FALLS AWARENESS Slips, trips, and falls are one of the most common causes of serious injuries at work. This course shows how workers can help each other avoid slips, trips, and falls in the workplace. RESPONSIBLE ALCOHOL SERVER AWARENESS Responsible Alcohol Server Training has been shown to help prevent over-serving customers and illegally selling to them. This course is designed for employees who have the responsibility of serving alcohol to patrons. Employees will learn ways to serve alcohol in a safe and responsible manner. Discuss the legal responsibilities for employees who serve alcohol Describe the behavioral cues that indicate degrees of intoxication Describe the factors that influence the rate and degree of intoxication Discuss the effect of BAC on intoxication and how it is measured Discuss techniques and strategies for preventing intoxication Discuss techniques and strategies for managing customers who have become intoxicated Describe laws regarding underage drinking Identify acceptable and unacceptable forms of identification Describe techniques for verifying identification Audience: Servers of alcoholic beverages Duration: 1 hour Code: CERASP Recognize the costs associated with slip, trip, and fall related injuries, and the scope of the problem Identify the leading causes for slip, trip, and fall injuries associated with the physical workplace environment Identify the leading causes for slip, trip, and fall injuries associated with employee behaviors Understand employer responsibilities associated with preventing slips, trips, and falls in the workplace Recognize actions employees should take to reduce risk for slip, trip, and fall related injuries in the workplace Audience: All personnel exposed to potential slip, trip, and fall hazards while on the job and who have the potential to use or be around ladders during the course of a routine/nonroutine workday. Primary Regulations: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1926 Subpart E, Personal Protective and Life Saving Equipment; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Man-lifts, and Vehicle-Mounted Work Platforms; OSHA 29 CFR 1926 Subpart L, Scaffolds; OSHA 29 CFR 1926 Subpart M, Fall Protection; OSHA 29 CFR 1926 Subpart P, Excavations; OSHA 29 CFR 1926 Subpart X, Stairways and Ladders Related Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart R, Special Industries Duration: 20 minutes Code: CESTF

19 COURSE CATALOG 19 SLIPS, TRIPS, AND FALLS SUPERVISOR AWARENESS A safety conscious supervisor can help prevent slips, trips, and falls from becoming a problem in your workplace. This safety training course shows how. Recognize the costs associated with slip, trip, and fall related injuries, and the importance of managing slip, trip, and fall injuries in the workplace Identify the leading causes for slip, trip, and fall injuries associated with the physical workplace environment Identify the leading causes for slip, trip, and fall injuries associated with employee behaviors Describe how supervisors can promote and enforce workplace safety measures for preventing slips, trips, and falls Describe the supervisor s role in a successful fall prevention program Audience: All personnel exposed to potential slip, trip, and fall hazards while on the job and who have the potential to use or be around ladders during the course of a routine/nonroutine workday. Primary Regulations: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1926 Subpart E, Personal Protective and Life Saving Equipment; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Man-lifts, and Vehicle-Mounted Work Platforms; OSHA 29 CFR 1926 Subpart L, Scaffolds; OSHA 29 CFR 1926 Subpart M, Fall Protection; OSHA 29 CFR 1926 Subpart P, Excavations; OSHA 29 CFR 1926 Subpart X, Stairways and Ladders Related Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart R, Special Industries Duration: 20 minutes Code: CESTFS

20 20 CASINO ESSENTIALS Back to Program Menu r HR COMPLIANCE

21 COURSE CATALOG 21 HIPAA FOR HUMAN RESOURCES HIPAA Privacy issues are specific to employees of Health Plans, Healthcare Clearinghouses, Group Health Plans, and employees who may not be directly employed in the medical field, but must still be trained in the proper handling of PHI. Although employers are not covered entities under HIPAA, this course covers the ways employers are impacted by the HIPAA Privacy Rule and is designed to cover the HIPAA Administrative Simplification standards and regulations for the handling of Protected Health Information (PHI). Describe the purpose and background of the HIPAA Privacy Rule as well as the organizations that are influenced by this rule Describe the security regulations that apply to covered entities under the HIPAA Security Standards Final Rule Identify acceptable uses and disclosures of PHI Explain summary health information and de-identifying and how they relate to the HIPAA Privacy Rule Recognize the personal rights that each individual possesses regarding his or her PHI Distinguish between what a covered entity should or should not do when handling PHI Determine in what ways an employer should be concerned with the HIPAA Privacy Rule Audience: The audience includes employees in healthcare facilities, providers of medical or health services, or any other persons or organizations that furnish, bill, or are paid for healthcare in the normal course of business. Primary Regulations: Health Insurance Portability and Accountability Act (HIPAA); 45 CFR Part 160; 45 CFR Part 162; 45 CFR Part 164 Related Regulations: None SEXUAL HARASSMENT PREVENTION REFRESHER In this 20-minute refresher course, we will define sexual harassment, provide examples of sexual harassment, and outline the steps you and your employer can take to prevent and respond to sexual harassment in your workplace. Define sexual harassment Define the two forms of sexual harassment Recognize examples of sexual harassment Identify the negative effects of sexual harassment in the workplace Specify the objectives of a workplace sexual harassment policy Specify actions you can take to prevent and respond to sexual harassment in the workplace Audience: All employers and employees. Primary Regulations: Title VII, Civil Rights Act of 1964 Related Regulations: None Duration: minutes Duration: minutes Code: CEHPA Code: CESH3

22 22 CASINO ESSENTIALS SEXUAL HARASSMENT FOR SUPERVISORS This course will define sexual harassment and outline the steps you and your employer can take to prevent and respond to sexual harassment in your workplace. This course will also discuss your responsibilities as a supervisor in creating a workplace that is free from sexual harassment. SEXUAL HARASSMENT FOR FRONT LINE This course is designed for all employees and will define sexual harassment, provide examples of sexual harassment, and outline the steps you and your employer can take to prevent and respond to sexual harassment in your workplace. Define the two forms of sexual harassment Recognize examples of sexual harassment Identify sexual harassment in the workplace Specify actions you can take to prevent and respond to sexual harassment in the workplace Audience: All supervisors and managers. Duration: 60 minutes Define sexual harassment Define the two forms of sexual harassment Recognize examples of sexual harassment Identify the negative effects of sexual harassment in the workplace Specify the objectives of a workplace sexual harassment policy Specify actions you can take to prevent and respond to sexual harassment in the workplace Audience: All employees Duration: 60 minutes Code: CESH4 Code: CESH5

23 COURSE CATALOG 23 WORKPLACE DISCRIMINATION PREVENTION In this course, we will define discrimination, provide examples of discrimination, and outline the steps an employee and the employer can take to prevent and respond to discrimination in the workplace. The course helps employees understand the impact that discrimination can have in the workplace and how to recognize steps to take if employees experience or witness discrimination in the workplace. Define discrimination Identify protected classes and the laws that apply to them Recognize discriminatory actions Recognize steps to take if you experience or witness discrimination in the workplace Audience: All supervisors and anyone who directs other employees, or has the authority (or significant influence) to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, adjust grievances, or discipline other employees. It is recommended for all supervisors. Primary Regulations: Equal Employment Opportunity Act of 1972 Related Regulations: None Duration: minutes Code: CEWDP WORKPLACE DIVERSITY GUIDELINES Today diversity is defined in broad and inclusive terms including age, ethnic origins, cultures, and personal styles. This course examines the diverse factors that employees bring to the workforce, including attitudes toward authority, motivation and teamwork. This course provides an overview of barriers to diversity and what can be done to create a more diverse workforce. Recognize opportunities resulting from a diverse workforce Recognize the non-discrimination legislation intent and language Specify objectives for a workplace diversity policy Recognize the influences of stereotypes Identify challenges of a diverse workforce Specify actions that can develop workplace diversity Audience: All employers and employees. Primary Regulations: Equal Employment Opportunity Act of 1972 Related Regulations: Equal pay act of 1963 as amended; Title VII of the Civil Rights act of 1964 as amended; Pregnancy Disability Act of 1978; The Rehabilitation Act of 1973, as amended; The Americans with Disabilities Act of 1990; Age Discrimination Act of 1967 as amended. Duration: minutes Code: CEWDG

24 24 CASINO ESSENTIALS Back to Program Menu r HR LEADERSHIP

25 COURSE CATALOG 25 DRUG-FREE WORKPLACE PROCEDURES This training course provides employees and supervisors with valuable information for promoting a drug free work environment. The course helps employees and supervisors understand the impact that drugs have on the workplace and how to help promote health and well being in the workplace. Identify the goal of a drug free workplace policy Identify the signs of employee substance abuse Specify what actions employees should take in the event of a suspected substance abuse problem Identify the stages of addiction for alcohol and drug abuse Identify the employer s policies and procedures regarding substance abuse Identify conditions or circumstances that could prompt your employer to request a drug test of an employee or potential employee Identify the role of an Employee Assistance Program Identify the supervisor s role in a drug free workplace program Audience: Employees, first-line supervisors, and department managers. Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: The Drug-Free Workplace Act of 1988 Guide to State Drug Testing Laws STRESS MANAGEMENT TRAINING This course assists in developing the skills necessary to recognize, control, and relieve stress in everyday life. This includes teaching how to recognize signs of stress, defining its effects, showing how to control and relieve stress, as well as demonstrating ways of resolving conflict. This is an overview of techniques to manage and deal with everyday stressful situations in and out of the workplace. Define the effects of stress Recognize the warning signs of stress Distinguish between the different types of stress Recognize means for controlling and relieving stress Specify ways to maintain life balance Specify ways to resolve conflict Audience: All employees and employers. Primary/Related Regulations: None Duration: minutes Duration: minutes Code: CEDFW Code: CESMT

26 26 CASINO ESSENTIALS WORKPLACE VIOLENCE PREVENTION This course is designed to inform the workplace of the second leading cause of fatal occupational injury in the United States. This course will inform the worker of the environmental conditions associated with workplace assaults and the control strategies to use in a variety of work settings. Identify examples of workplace violence Identify potential victims and perpetrators Identify violent behavior warning signs Identify stages of violent behavior and intervention options Describe how to report workplace violence incidents Describe how to help victims cope with workplace violence Audience: Anyone who works with others or with the public. Primary Regulations: NIOSH [1992]. Homicide in U.S. workplaces: a strategy for prevention and research. Morgantown, WV: U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control, National Institute for Occupational Safety and Health, DHHS (NIOSH) Publication No ; NIOSH [1993]. NIOSH Alert: request for assistance in preventing homicide in the workplace. Cincinnati, OH: U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, DHHS (NIOSH) Publication No ; NIOSH [1995]. National Traumatic Occupational Fatalities (NTOF) Surveillance System. Morgantown, WV: U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health. Related Regulations: Department of Labor s Occupational Safety and Health Administration (OSHA) Issues Recommendations for Workplace Violence Prevention in Late-Night Retail Establishments COMPREHENSIVE QUALITY MANAGEMENT This course is designed to help keep firms on track in their quality management practices. It assumes that basic quality practices are already in place. This is a refresher course, not a first time introduction. Define quality Explain the Deming approach to quality Discuss the principle of continuous improvement Explain the use of teams in quality management Explain the use of statistics in quality management Discuss some of the tools of quality management Explain the quality-cost relationship Audience: Supervisors and Managers Duration: minutes Duration: minutes Code: CEWVP Code: 00000

27 COURSE CATALOG 27 MANAGING STRESS & EMPLOYEE BURNOUT Ever watched a candle burn out? The flame flickers and cannot be reignited due to various reasons like too much wind or the wick being too short. It eventually goes out. You face stress in a variety of ways, and though you may be able to handle it in most instances, there are some times when the stress causes you to burn out. This module can help you recognize and avoid the burnout in your life. FMLA - FAMILY & MEDICAL LEAVE ACT The Family and Medical Leave Act of 1993 (FMLA) was signed into law by President Clinton on February 5, The leave requirements of the law became effective six months after the February 5, 1993 enactment date. Both employers and employees need to know their rights and obligations under the law. Explain how to recognize and locate stress Discuss the four phases of burnout Explain how to recognize when you re burned out Discuss how to take a proactive approach Describe how to implement your plan Audience: Supervisors and Managers Duration: minutes Explain why FMLA was enacted Identify employer and employee eligibility requirements Discuss benefits under the Act Provide proper notice to qualified employees Recognize circumstances where leave is due Maintain proper FMLA documentation Audience: Audience may be determined by Human Resources department Duration: minutes Code: Code: 00000

28 28 CASINO ESSENTIALS Back to Program Menu r COMMUNICATION

29 COURSE CATALOG 29 TEAMS AND COMMUNICATION This course will show you how successful employee teams communicate in today s leaner, flatter organizations. The ability to communicate within teams is vital as a lot of responsibility is delegated to work teams today. This course will present you with all the tools you will need, including listening skills, non-verbal communication, collaboration techniques and meeting skills. Examines the importance of communicating in a teamoriented environment Identifies the four phases of team development Explains the role of conflict within teams Identifies the characteristics of successful teams Explains techniques for organizing team-based presentations Appreciates the importance of listening in teams Improves non-verbal communication techniques Explains how to plan and participate in face-to-face and electronic meetings Audience: Supervisors and Managers Duration: minutes EFFECTIVE COMMUNICATION FOR PROFESSIONALS This course provides you with both the process and the products of effective communication. No matter what your current level of employment is - from CEO to front line employee - you ll find it an invaluable source of information. Not only does the course contain the fundamentals of both interpersonal and organizational communication, it also provides a solid grounding in business ethics. That s why many employees find this online course to be as valuable as their daily planner. Workplace and the importance of communication skills The process of communication Interpersonal communication and the importance of overcoming the barriers Flow of communication in organizations, including barriers and methods for overcoming those barriers Goals of ethical business communication and important tools for doing the right thing Audience: All Duration: minutes Code: Code: 00000

30 30 CASINO ESSENTIALS COMMUNICATING CROSS CULTURALLY Learn strategies for coping with differences in culture that create communication opportunities in the workplace. Most important, you will analyze your own personal culture and how your culture affects your expectations of yourself and others in the workplace. Finally, you ll learn culturally imposed elements of non-verbal communication that add to the complexity of communication in the workplace INTERPERSONAL COMMUNICATIONS This training will assist with enhancing interpersonal communication skills and develop techniques for dealing with adversarial situations. Learn to communicate effectively with your co-workers and managers through verbal and non-verbal methods. Define culture Analyze your cultural values and those of co-workers Explain how cultural values influence workplace communication Audience: All Duration: minutes Problems and misunderstandings in communication Interpersonal communication skills Adversarial situations Communicating more effectively with managers and co-workers Verbal and non-verbal messages Audience: All Duration: minutes Code: Code: 00000

31 COURSE CATALOG 31 COMMUNICATING NEGATIVE INFORMATION Not all news is good news. There are times when negative messages have to be communicated to your organization, staff and peers. This training is designed to help you learn techniques for delivering negative messages in a positive way. NON-VERBAL COMMUNICATIONS This course provides a basic understanding of the potential meaning of the signals projected through body language. These signals provide clues to attitudes and feelings that can be explored and verified with effective verbal communication. By learning the techniques presented in this course, and developing your communication skills, you can become a more effective communicator. Goals for delivering bad news Identifying potential legal problems Components of negative messages Implementing the direct and indirect pattern with bad news Strategies for refusing routine requests Delivering bad news while maintaining goodwill Managing bad news within an organization Appreciating how other cultures deliver negative messages Audience: Supervisors and Managers Duration: minutes Code: Impact your communication dramatically by incorporating appropriate non-verbal communication skills Explain the importance of first impressions Identify elements of positive non-verbal communication Avoid using negative non-verbal communication elements Explain how credibility can affect your communication Explain how to interpret basic body language Describe how to deal with negative body language messages in others Audience: All Duration: minutes Code: 00000

32 32 CASINO ESSENTIALS PROACTIVE COMMUNICATION Perhaps the single most important skill a person can develop is the ability to communicate effectively with others. Only through effective interpersonal communication can you persuasively convey an idea, overcome objections, avoid misunderstandings, and minimize arguments.this course will help you develop and improve your process of verbal communication using a step-bystep approach, focusing on basic fundamentals. Explain how to communicate an idea, a concept or a request effectively Describe how to break the communication process down into specific, identifiable parts Explain how to analyze and understand those parts Describe how to avoid misunderstanding and misconceptions Discuss how to identify and provide positive contributions to any conversation Explain how to focus upon and quickly review the results of a conversation Audience: All Duration: minutes COMMUNICATING IN A REACTIVE SITUATION This course discusses techniques to use when the person you are communicating with questions what you are saying, or doubts the information you are providing is correct. Our knee-jerk reaction is to become defensive in these situations - a reaction that can quickly destroy any hope of a positive outcome. You will learn to understand why people question or doubt and use nonconfrontational methods to clarify information and participate in constructive, positive communication. Techniques for communicating when your words are questioned Preventing knee-jerk reactions Why people question or doubt and are skeptical Rephrasing questions and doubts to ensure understanding Giving appropriate responses when questioned or doubted Minimizing conflict when you are faced with a true disagreement Probing for more information in a non-confrontational way Audience: All Code: Duration: minutes Code: 00000

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34 34 CASINO ESSENTIALS LEADERSHIP Back to Program Menu r PROGRAM

35 COURSE CATALOG 35 TEAM SERIES Back to Program Menu r CONDUCTING EFFECTIVE TEAM MEETINGS Most managers spend from 25%-80% of their time in meetings, many of which they are leading. According to some estimates, approximately 50% of this time is unproductive! There must be a better way! Explain how to spend sufficient time in preparation Describe effective meeting methods Explain how to promote participation State a framework for group decision making Describe plans for follow-up Explain how to strive for continuous improvement Audience: Supervisors and Managers Duration: minutes Code: 00000

36 36 CASINO ESSENTIALS DEVELOP HIGHLY SUCCESSFUL WORK TEAMS Developing your own strong leadership team can be a challenge as well as fun when you work diligently at building it. This course discusses: Getting to know your team members How to practice open and honest communication Working together in a team Defining roles and responsibilities Planning how to communicate Talking about how decisions will be made Developing a process for resolving issues Discuss how to know each other as people Explain how to practice open and honest communication Describe how to work together Audience: Supervisors and Managers Duration: minutes UNDERSTANDING PROBLEM SOLVING AS A TEAM Problem solving is a systematic method for defining an undesirable situation, and then identifying and eliminating the root causes. A good strategy for solving problems uses specific actions and techniques. Business managers benefit from learning how to solve all manner of common workplace problems such as missed deadlines, incorrect invoices, lost shipments, and people calling in sick Define problem solving Discuss the four absolutes of quality Explain which problems matter most Discuss techniques for selecting problems Explain organization, and how to work together to solve problems Discuss how teamwork can help in problem solving Audience: Supervisors and Managers Duration: minutes Code: Code: 00000

37 COURSE CATALOG 37 MANAGEMENT SERIES Back to Program Menu r CONDUCTING EFFECTIVE JOB INTERVIEWS Matching the right candidate with the job is a critical function for any supervisor. With a little preparation, and by following some simple guidelines, you can ensure that the time you spend interviewing job candidates is time well spent. Addresses scheduling issues Explains how to spend time preparing for the interview Explains how to establish a pleasant tone Discusses how to stay within the framework you have developed Discusses how to observe the behavior of the candidate Describes how to take notes Explains how to close the interview as planned Explains how to identify specific fits and mismatches Describes how to make a decision Discusses the follow-up with the candidate Audience: Supervisors and Managers Duration: minutes Code: 00000

38 38 CASINO ESSENTIALS DELEGATION SKILLS FOR MANAGERS & SUPERVISORS Delegation is an important part of a successful managers work strategy. Delegating tasks provides management with additional time to multi-task with other projects while providing the employee that received the delegated task with the opportunity to learn and develop professionally. It is essential to know positive delegation strategies that work. Develop employees job skills Broaden employees understanding and appreciation of work, issues and challenges Get more done in less time Share your work load with capable people Provide job enrichment opportunities for employees Define desired results Describe the context Determine competencies Plan the discussion Outline the requirements Transfer of responsibility and authority Agree on the approach Check for understanding Monitor progress Assess outcomes EFFECTIVE FEEDBACK WITH PROFESSIONALISM In today s competitive environment, organizations are committed to continually improving performance. An essential ingredient in this quest for excellence is feedback. When applied appropriately, it s a critical skill that can greatly enhance both performance and morale within an organization. Discuss the role of feedback Explain how to be sensitive to your position Explain how to acknowledge the core intent of feedback Audience: Supervisors and Managers Duration: minutes Audience: Supervisors and Managers Duration: minutes Code: Code: 00000

39 COURSE CATALOG 39 ESSENTIAL CHANGE MANAGEMENT The only constant is change. The person that first coined that cliché could not have possibly understood how true it really is! Many of us are hoping for things to get back to normal, but whatever normal is, may never return. We live in a dynamic age in which change, both for survival and for management, is a fact of life.this course will help you work with your staff to deal with changes in the workplace effectively. Explain setting goals Describe developing a strategy Discuss how to address the three phases of transition Explain dealing with resistance Describe how to demonstrate commitment to change Explain how to monitor and assess progress Audience: Supervisors and Managers Duration: minutes SUPERVISOR BASICS & FUNDAMENTALS This course will teach you to help ensure your unit s work while developing your employees and constructing your network of influence. Keeping employees focused on the organization s goals Meeting your manager s expectations and contributing to your organization s success Communicating your intentions clearly so employees will use their talents to achieve the objectives you want Motivating, coaching, and mentoring employees effectively Developing a powerful and useful network of influence among your peers, supervisors, managers, and employees Audience: Supervisors and Managers Duration: minutes Code: Code: 00000

40 40 CASINO ESSENTIALS CODE OF ETHICS Managers need to know how ethical business practices can prevent wrongdoing in their organizations, and how ethics can help employees make correct choices. This course will explain what is meant by the concept business ethics and why initiatives to develop and maintain ethical cultures in organizations are more important than ever. How to describe the concept business ethics How to explain compliance, ethics and values How to identify the drivers of the business ethics movement Business ethics and how it impacts organizations What companies think about business ethics How to understand the best business ethics models How to explain why managers should care about business ethics Audience: Supervisors and Managers Duration: minutes Code: 00000

41 COURSE CATALOG 41 PERFORMANCE SERIES Back to Program Menu r CONDUCTING PERFORMANCE APPRAISALS The core element of every manager s job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process. Understand the purposes of performance appraisal Identify the critical elements of the performance appraisal process Identify the attributes of key individual performance standards Understand the application of appraisal to groups and teams Appreciate the role of coaching in the appraisal process Recognize and avoid the most common appraisal errors Understand the most widely used performance appraisal methods Understand the basics and role of the appraisal form Identify the factors associated with effective performance appraisal Audience: This course is designed for all managers, regardless of organizational level. While the relative importance of the specific competencies required may differ across wide samples of managers, the basics of performance appraisal remain the same. Primary/Related Regulations: None Duration: minutes Code: 00000

42 42 CASINO ESSENTIALS EMPLOYEE PERFORMANCE RECOGNITION Have you ever used a boomerang? There is something magical about how you can throw it out with all your might and it comes back to you with nearly the same force! Throwing recognition to your employees can come back to you in positive ways. The more positive reinforcement you throw out, the more hard work and diligence you will get from your employees. MANAGING CONFLICT FOR IMPROVED PERFORMANCE The outcome of the conflict depends on how each party responds to the reactions and emotions in a given situation. With skilled intervention, conflict has the potential of creating an environment with enhanced communication, effective solutions, and greater empathy. Explains initiating a new process Explains how to gather information Explains identification of your own strengths Explains methods for sharpening your communication skills Describes the creation of list of awards Describes how to understand the support of your company Explains the importance of paying attention to your employees Describes how to render recognition and reinforcement Explains how to demonstrate consistency Explains how to follow-up and ask for feedback Determine your role in the conflict Explain how to neutralize the situation Explain how to promote a win-win scenario Describe how to obtain a commitment Explain how to encourage mutual respect Discuss how to end on a positive note Audience: Supervisors and Managers Duration: minutes Audience: Supervisors and Managers Duration: minutes Code: Code: 00000

43 COURSE CATALOG 43 DEVELOPING MOTIVATED EMPLOYEES In reality, you cannot motivate anyone; it is not within your power because motivation comes from within each person. You can, however, create an environment in which people can discover and experience their own motivation. This course can help you transform a group of employees into a laser-powered workforce by aligning their natural motivations and focusing them on organizational goals. PERFORMANCE REVIEWS FOR MANAGERS This course is designed to help you unleash your leadership potential. Many people that you know are effective leaders. They have tapped into their inner reserves to take a stand, achieve a goal, or motivate others. A performance review is, however, a great opportunity for you and your subordinates to develop a positive working relationship and improve productivity. Explain how to establish a positive work environment Discuss how to assess the impact of the work environment Describe how to cultivate employee autonomy Explain how to work on the roots of motivation Define leading proactively Audience: Supervisors and Managers Duration: minutes Giving feedback that lets employees know where they stand Getting first-hand information about what is going on in your work area Making sure your employees know what they are supposed to be doing Getting the employees view of the organization Giving your employees some formal recognition for jobs well done Giving the employee a sense of participation in the job Setting performance standards and expectations Code: Audience: Supervisors and Managers Duration: minutes Code: 00000

44 44 CASINO ESSENTIALS MEASURABLE PERFORMANCE EXPECTATIONS It s the end of the appraisal period, and some of your employees haven t met your expectations. How sure are you that they understand them? Many leaders think they have done a good job of defining employee performance goals and expectations, and then find out too late that they were overly optimistic. If the employees reporting to you aren t performing as well as you think they should, take some time to reflect on how well you set performance goals and expectations with them. Explain how to institute performance objectives and goals Describe how to continually refine goals and expectations Explain how to discuss objectives with employees Recognize performance and results Explain how to conduct a summary review Audience: Supervisors and Managers Duration: minutes EMPLOYEE DISCIPLINE & PERFORMANCE When it becomes clear that a situation exists where employee discipline is required, it can be difficult for a supervisor or manager to be sure he or she is reacting appropriately in the best interest of both the employee and the company. This course provides information on conducting an effective workplace investigation and discusses the common methods of discipline that exist in workplaces today. Identifies lawful reasons for discipline or termination Describes how to conduct a fair, objective investigation of an employee disciplinary incident Identifies proper practices for discharging an employee Describes how to suspend an employee in a fair and legal manner Explains how to apply work rules consistently to avoid unfair treatment of any employee Audience: Supervisors and Managers Duration: minutes Code: Code: 00000

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46 46 CASINO ESSENTIALS TIME MANAGEMENT SERIES Back to Program Menu r PRODUCTIVITY & PRIORITIZING TIME Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization s viability. If companies downsize, the jobs of the most productive employees are secure. Also, the most productive employees are the ones considered for advancement. Target your most important tasks Become a goal getter, not just a goal setter Structure your time and avoid time wasters Delegate work effectively Make more effective, efficient decisions Build and use a support network Develop teamwork with your boss Handle stress and burnout Audience: Supervisors and Managers Duration: minutes Code: 00000

47 COURSE CATALOG 47 TIME MANAGEMENT TECHNIQUES In reality, you cannot motivate anyone; it is not within your power because motivation comes from within each person. You can, however, create an environment in which people can discover and experience their own motivation. This course can help you transform a group of employees into a laser-powered workforce by aligning their natural motivations and focusing them on organizational goals. Identify goals Examine the use of your time Identify low payoff activities Explain how to write to-do lists Explain how to schedule your daily activities Explain how to manage drop-in visits Explain how to reduce telephone interruptions Explain how to increase the productivity of meetings Describe how to organize materials and surroundings Describe how to overcome procrastination Audience: Supervisors and Managers Duration: minutes Code: 00000

48 48 CASINO ESSENTIALS GENERAL SAFETY Back to Program Menu r PROGRAM

49 COURSE CATALOG 49 DEFENSIVE DRIVING SERIES Back to Program Menu r DEFENSIVE DRIVING 1 Raise employee awareness to possible road hazards and start improving worker safety today. Each part of the course can be taken separately or combined. Recognize the definition of defensive driving Recognize unsafe driving practices Recognize general methods for preventing accidents Identify safe practices for driving in various weather conditions Audience: All employees and employers Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: None Duration: 25 minutes Code: CEDD1

50 50 CASINO ESSENTIALS DEFENSIVE DRIVING 2 Raise employee awareness to possible road hazards and start improving worker safety today. Each part of the course can be taken separately or combined. DEFENSIVE DRIVING 3 Raise employee awareness to possible road hazards and start improving worker safety today. Each part of the course can be taken separately or combined. Recognize the risks associated with motor vehicle accidents and the scope of the problem Identify the important role of seatbelts in defensive driving Describe the risks associated with driving while distracted Describe the risks associated with driving while fatigued Audience: All employees and employers Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: None Recognize the dangers of drunk driving as well as the scope of the problem Identify safe alternatives to driving drunk Identify safe practices for the use of vehicles on the job Audience: All employees and employers Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: None Duration: 25 minutes Duration: 25 minutes Code: CEDD2 Code: CEDD3

51 COURSE CATALOG 51 RISK SAFETY SERIES Back to Program Menu r BLOODBORNE PATHOGEN PROCEDURES Bloodborne Pathogens are infectious materials in blood that can cause disease in humans, including Hepatitis B and C and human immunodeficiency virus, or HIV. Those exposed to these pathogens risk serious illness or death. Casinos are committed to providing a safe and healthy work environment for their employees. To accomplish this goal, the following exposure control training is provided to eliminate or minimize occupational exposure to Bloodborne Pathogens in accordance with OSHA standards. Identification of who is covered Explanation of Bloodborne Pathogens Methods of compliance Reporting exposures Audience: Any employee with patron contact or whose responsibilities include any aspect of housekeeping. Primary Regulations: Occupational Safety and Health Standards Duration: minutes Code: CEBBP

52 52 CASINO ESSENTIALS CONFINED SPACE ENTRY PROCEDURES This course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. Define a confined space Identify hazards associated with confined spaces Identify the classifying requirements of permit required and non-permit required confined spaces Define terms associated with confined space such as enclosed space, entry, authorized entrant, and attendant Define hazardous atmosphere and identify conditions that produce a hazardous atmosphere Identify equipment needed for confined space entry Specify pre-entry requirements for confined space Recognize permits posted at points of entry to a confined space and specify their purpose and use Identify the duties and responsibilities of a confined space attendant Audience: Employees who are assigned work in and around work areas that have been identified as confined spaces. Primary Regulations: OSHA 29 CFR , Permit- Required Confined Spaces Related Regulations: OSHA 29 CFR 1910 Subpart Z, Toxic and Hazardous Substances GENERAL EMPLOYEE SAFETY TRAINING OSHA requires new workers receive safety training. This course is intended for new employees or as a refresher for general safety training, and describes the importance of workplace safely and how it is every worker s responsibility to stay safe at work. Recognize the importance of working safely Describe the Occupational Safety and Health Administration (OSHA) Explain how to set up rules about safety Describe the responsibilities of the employee and employer Audience: All new employees Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: None Duration: 20 minutes Duration: minutes Code: CECSP Code: CEEST

53 COURSE CATALOG 53 HAND SAFETY BASICS ERGONOMICS FOR THE WORKPLACE This course describes how to avoid hand, wrist, neck, and back injuries that result from poor design or procedures in the workplace. Define the term ergonomics, and describe the scope of the problem of ergonomic hazards in the workplace Describe the importance of an ergonomics safety program in the workplace Identify common ergonomic injuries, including Carpal Tunnel Syndrome (CTS) Identify factors that can increase the occurrence of CTS and other ergonomic injuries Describe steps that can be taken to increase ergonomic safety in your workplace Audience: All persons who have work activities that involve physical efforts involving lifting and handling materials/ objects or activities that involve repetitive motions. Primary Regulations: OSHA 29CFR 1910, Ergonomics (Proposed) Related Regulations: None Duration: 25 minutes Code: CEEFW Hand injuries are far too common in the workplace. This safety training course outlines the risks and how to minimize them. Describe the general hazards associated with hands and fingers in the workplace Identify the responsibilities of the employer and employee concerning hand safety in the workplace Identify the different types of hand injuries that can occur in the workplace Identify various types of hand protection, their uses, and under what circumstances they are and are not to be used Describe the proper care, maintenance, useful life, and disposal of various types of hand protection Explain the appropriate steps involved in dealing with a hand injury Audience: All employees using hand and power tools. Primary Regulations: OSHA 29 CFR (d)(l); OSHA 29 CFR 1926 Subpart I, Tools Hand and Power; OSHA 29 CFR , Machine Guarding Requirements; OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Related Regulations: OSHA 29 CFR (d)(l); OSHA 29 CFR 1926 Subpart I, Tools Hand and Power; OSHA 29 CFR , Machine Guarding Requirements; OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Duration: 25 minutes Code: CEHSB

54 54 CASINO ESSENTIALS HAZARD COMMUNICATION Workers must be aware of all hazardous materials in the workplace; this safety training course describes the responsibilities of the worker and what the possible risks may be. Distinguish which chemicals are and which are not included under OSHA s labeling requirements Identify the materials that are exempted under the Hazard Communication Standard Explain the importance of labels and SDS Describe the importance of a written hazard communication program within the workplace Describe your responsibility in following safe work standards while handling or working around hazardous materials Explain the employer s responsibility in providing and maintaining a safe workplace Audience: All persons who will be in work areas where there are specific job-related hazards (flying/falling objects, hazardous materials, high noise levels, respiratory hazards, exposure to temperature extremes, potential exposure to energy sources, fall potentials, etc.) Primary Regulations: OSHA 29 CFR , Hazard Communication Related Regulations: OSHA 29 CFR Lab Standard; OSHA 29 CFR 1910 Subpart Z, Toxic and Hazardous Substances; OSHA 29 CFR , Process Safety Management; OSHA 29 CFR , Hazardous Waste Operations and Emergency Response Duration: 20 minutes HEARING SAFETY & PPE Hearing protection is a mandatory part of the OSHA rules at every workplace. This course outlines how a hearing conservation plan and personal protective equipment training can reduce hearing hazards. Describe the hazards that are associated with high noise levels Identify related responsibilities of the employer and employee, including the employer s responsibility to create a Hearing Conservation program Describe the purpose of hearing tests, and test procedures for workers in high noise level environments Identify a variety of types of hearing protectors, including their purposes, advantages, disadvantages, and attenuation Describe the process of selection, fitting, use, care, and cleaning of various hearing protection devices Audience: Individuals who work at jobs that endanger their hearing. Primary Regulations: OSHA , Occupational Noise Exposure Related Regulations: None Duration: 25 minutes Code: CEHC Code: CEHS

55 COURSE CATALOG 55 HEAT & COLD STRESS CONTROL PREVENTION This course was developed in accordance with the OSHA regulations regarding personnel exposed to temperature extremes. During this session students will learn how to identify illnesses resulting from temperature exposure, specify first aid measures, specify steps to avoid illness, and how to identify factors that affect the body s ability to withstand temperature extremes. Identify heat-related illnesses that can result from exposure to hot temperatures Specify first-aid measures for heat-related illness Specify steps to avoid or reduce heat-related illness Specify conditions and injuries that can result from exposure to cold temperatures Specify first aid measures for frostbite and hypothermia Identify individual factors that affect the body s ability to withstand cold temperatures Recognize measures for preventing injuries related to cold temperature exposure Audience: Personnel who may be exposed to temperature extremes. Primary Regulations: OSHA 29 CFR Related Regulations: OSHA 29 CFR 1926; OSHA 29 CFR e.5.i.E; OHSA 29 CFR 1918 App V (Basic Elements of a First Aid Training Program (non-mandatory) Duration: minutes Code: CEHCSC HOUSEKEEPING SAFETY Good housekeeping is a basic tenet of improving workplace safety. This course describes how to encourage a climate where good housekeeping will thrive and the dangers of poor housekeeping in the workplace. Describe the hazards that can develop from poor housekeeping Describe the housekeeping steps that must be taken to prevent fires in the workplace Describe good housekeeping cleanup procedures Describe the housekeeping steps that must be taken to ensure safe aisles and passageways Describe housekeeping practices concerning covers and guardrails Describe housekeeping practices associated with floor loading protection Audience: All persons who work in either the industrial work environment or administrative areas. Primary Regulations: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1910 Subpart E, Means of Egress; OSHA 29 CFR 1910 Subpart G, Occupational Health and Environmental Control Related Regulations: OSHA 29 CFR 1910 Subpart H, Hazardous Materials; OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart J, General Environmental Controls; OSHA 29 CFR 1910 Subpart L, Fire Protection; OSHA 29 CFR 1910 Subpart N, Materials Handling and Storage Duration: 25 minutes Code: CEHKS

56 56 CASINO ESSENTIALS LOCKOUT - TAGOUT CONTROL PROCEDURES This course provides information regarding the control of hazardous energy and work under the protection of a lockout/ tagout permit. The intent of the course is to provide basic information on lockout/tagout practices and the significance of lockout/tagout devices that help identify and control hazardous energy sources. Define lockout/tagout terms Identify the purpose and use of the lockout/tagout program Identify the general requirements of lockout/tagout Identify the limitations of tags used in the lockout/tagout program Identify the hazards and consequences of operating machines or equipment that have been locked out or tagged out Audience: All persons whose jobs will require the operation or use of a machine or equipment on which service or maintenance is to be performed, or whose duties will require that person to work in an area in which such servicing or maintenance is being performed. Primary Regulations: OSHA 29 CFR , The Control of Hazardous Energy Related Regulations: OSHA 29 CFR 1910 Subpart R, Special Industries; OSHA 29 CFR 1910 Subpart S, Electrical; OSHA 29 CFR 1910 Subpart O, Machinery and Machine Guarding Duration: minutes Code: CELT SDS - SAFETY DATA SHEETS Safety Data Sheets (SDS) must be kept in all workplaces; this safety training course describes the workers role in maintaining SDS records and how they can help to reduce workplace hazards. Distinguish which chemicals are and which are not included under OSHA s labeling requirements Identify the materials that are exempted under the Hazard Communication Standard Explain the importance of labels and SDS Describe the importance of a written hazard communication program within the workplace Describe your responsibility in following safe work standards while handling or working around hazardous materials Explain the employer s responsibility in providing and maintaining a safe workplace Audience: All persons who will be in work areas where there are specific job-related hazards (flying/falling objects, hazardous materials, high noise levels, respiratory hazards, exposure to temperature extremes, potential exposure to energy sources, fall potentials, etc.) Primary Regulations: OSHA 29 CFR , Hazard Communication Related Regulations: OSHA 29 CFR Lab Standard; OSHA 29 CFR 1910 Subpart Z, Toxic and Hazardous Substances; OSHA 29 CFR , Process Safety Management; OSHA 29 CFR , Hazardous Waste Operations and Emergency Response Duration: 20 minutes Code: CESDS

57 COURSE CATALOG 57 PERSONAL PROTECTIVE EQUIPMENT This course covers types of Personal Protective Equipment (PPE), when personal protective equipment is necessary, and the selection, use, and maintenance of personal protective equipment in the workplace. Specify when PPE is necessary Identify what PPE is necessary based upon the hazards present Understand how to properly don, doff, adjust, and wear PPE Identify the limitations of PPE Specify the proper care, maintenance, useful life, and disposal of PPE Audience: Personnel working in fields that require PPE. Primary Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Related Regulations: OSHA 29 CFR 1910 Subpart R, Special Industries; OSHA 29 CFR 1910 Subpart L, Fire Protection; OSHA 29 CFR 1910 Subpart D, Walking- Working Surfaces; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Manlifts, and Vehicle-Mounted Work Platforms Duration: minutes Code: CEPPE

58 58 CASINO ESSENTIALS ELECTRICAL SAFETY SERIES Back to Program Menu r ELECTRICAL HAZARD TRAINING This course is designed for those who regularly work with electricity or who may be exposed to live electrical wiring or devices during the course of their job. By the end of this course, learners will be able to distinguish exposed live parts from other parts of electric equipment as well as identify other electrically related safety practices. Identify the general safety-related work practices required by 29 CFR through 29 CFR that pertain to respective job assignments Identify necessary skills and techniques to distinguish exposed live parts from other parts of electric equipment Specify the clearance distances specified in 29 CFR (c) and the corresponding voltages to which the qualified person will be exposed Identify other electrically related safety practices that are not specifically addressed by 29 CFR through 29 CFR , but are necessary for safety reasons Identify the basic requirements of ground fault protection on construction sites Recognize hazardous (classified) locations Audience: All employees and employers Primary Regulations: OSHA 29CFR 1926 Subpart K, Electrical - Installation Safety Requirements; OSHA 29CFR 1910 Subpart S, Electrical - Safety-Related Work Practices Related Regulations: None Duration: minutes Code: CEEHT

59 COURSE CATALOG 59 ELECTRICAL SAFETY Working around electricity can be especially dangerous to workers who are not familiar with basic electrical hazards. This course outlines many workplace safety training tips that you can use to raise the awareness of electrical hazards in the workplace. Define the key terms used when working with electrical currents Identify the primary causes and physical effects of electric shock in the workplace List hazards in the workplace that could result in electric shock and actions to take when someone is exposed to a live current. Describe good housekeeping and workplace practices that will help prevent electric shock Audience: All employees and employers Primary Regulations: OSHA 29CFR 1926 Subpart K, Electrical - Installation Safety Requirements; OSHA 29CFR 1910 Subpart S, Electrical - Safety-Related Work Practices Related Regulations: None Duration: 20 minutes Code: CEES

60 60 CASINO ESSENTIALS INJURY PREVENTION SERIES Back to Program Menu r BACK PROTECTION & LIFTING PROCEDURES This course provides general back safety awareness information regarding job specific hazards, safe work practices, and ergonomics. Identify the extent of back injury problems in the workplace Identify the basic requirements for recognition and control of occupational ergonomic hazards Identify basic risk identification skills for supervisors Define ergonomics Recognize good practice for reducing back injuries Identify job specific hazards Identify back safety safe work practices Specify how to conduct an ergonomics assessment Identify the steps in conducting health screenings Define engineering controls and the types available for implementation Audience: All employees, to include supervisors and managers. Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: OSHA 29 CFR, Proposed Ergonomics Guidelines Duration: minutes Code: CEBPLP

61 COURSE CATALOG 61 SAFE LIFTING Back injuries are the cause of more lost workdays than any other worker injury. This safety course shows how to minimize the risks of a back injury by employing correct lifting methods. SAFE LIFTING FOR SUPERVISORS What if better back safety training could improve the productivity of your workforce? This course will show your supervisors how to implement correct lifting methods to improve machine, labor, and maintain worker back safety. Recognize the costs associated with back injuries, and the scope of the problem Identify the major factors that contribute to back injuries Identify the parts of the back that are at the highest risk for injury Identify the basic steps for safe lifting Recognize common lifting aids and their uses Audience: All employees, to include supervisors and managers. Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: OSHA 29 CFR, Proposed Ergonomics Guidelines Duration: 20 minutes Recognize the costs associated with back injuries, and the scope of the problem Identify the major factors that contribute to back injuries Identify the parts of the back that are at the highest risk for back injury Identify the basic steps for safe lifting Describe the supervisor s role in reducing the incidence of back injuries Describe elements of a successful back strain prevention program Audience: All employees, to include supervisors and managers. Primary Regulations: OSHA 29 CFR , The General Duty Clause Related Regulations: OSHA 29 CFR, Proposed Ergonomics Guidelines Duration: 25 minutes Code: CESL Code: CESLS

62 62 CASINO ESSENTIALS SLIPS, TRIPS AND FALLS Slips, trips, and falls are one of the most common causes of serious injuries at work. This course shows how workers can help each other avoid slips, trips, and falls in the workplace. SLIPS TRIPS AND FALLS FOR SUPERVISORS A safety conscious supervisor can help prevent slips, trips, and falls from becoming a problem at your workplace. This safety training course shows how to be a safety conscious supervisor. Recognize the costs associated with slip, trip, and fall related injuries, and the scope of the problem Identify the leading causes for slip, trip, and fall injuries associated with the physical workplace environment Identify the leading causes for slip, trip, and fall injuries associated with employee behaviors Understand employer responsibilities associated with preventing slips, trips, and falls in the workplace Recognize actions employees should take to reduce risk for slip, trip, and fall related injuries in the workplace Audience: All personnel exposed to a potential slip, trip, and fall hazard while on the job and who have the potential to use or be around ladders during the course of a routine/nonroutine workday. Primary Regulations: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1926 Subpart E, Personal Protective and Life Saving Equipment; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Man-lifts, and Vehicle-Mounted Work Platforms; OSHA 29 CFR 1926 Subpart L, Scaffolds; OSHA 29 CFR 1926 Subpart M, Fall Protection; OSHA 29 CFR 1926 Subpart P, Excavations; OSHA 29 CFR 1926 Subpart X, Stairways and Ladders Related Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart R, Special Industries Duration: 20 minutes Recognize the costs associated with slip, trip, and fall related injuries, and the importance of managing slip, trip, and fall injuries in the workplace Identify the leading causes for slip, trip, and fall injuries associated with the physical workplace environment Identify the leading causes for slip, trip, and fall injuries associated with employee behaviors Describe how supervisors can promote and enforce workplace safety measures for preventing slips, trips, and falls Describe the supervisor s role in a successful fall prevention program Audience: All personnel exposed to a potential slip, trip, and fall hazard while on the job and who have the potential to use or be around ladders during the course of a routine/nonroutine workday. Primary Regulations: OSHA 29 CFR 1910 Subpart D, Walking-Working Surfaces; OSHA 29 CFR 1926 Subpart E, Personal Protective and Life Saving Equipment; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Man-lifts, and Vehicle-Mounted Work Platforms; OSHA 29 CFR 1926 Subpart L, Scaffolds; OSHA 29 CFR 1926 Subpart M, Fall Protection; OSHA 29 CFR 1926 Subpart P, Excavations; OSHA 29 CFR 1926 Subpart X, Stairways and Ladders Related Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR 1910 Subpart R, Special Industries Code: CESTF Duration: 20 minutes Code: CESTFS

63 COURSE CATALOG 63 FALL PROTECTION AWARENESS This course provides basic fall protection principles to employees who might be exposed to fall hazards. Identify hazards Specify guidelines for fall protection systems Recognize methods to minimize the risk of falls Specify employer and employee roles and responsibilities in fall protection Recognize safety equipment limitations Audience: All personnel exposed to a potential slip, trip, and fall hazard while on the job and who have the potential to use or be around ladders during the course of a routine/nonroutine workday. Primary Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment Related Regulations: OSHA 29 CFR 1910 Subpart R, Special Industries; OSHA 29 CFR 1910 Subpart L, Fire Protection; OSHA 29 CFR 1910 Subpart D, Walking- Working Surfaces; OSHA 29 CFR 1910 Subpart F, Powered Platforms, Manlifts, and Vehicle-Mounted Work Platforms Duration: 20 minutes Code: CEFPA

64 64 CASINO ESSENTIALS FIRST RESPONSE SERIES Back to Program Menu r EMERGENCY EVACUATION TRAINING FOR FRONTLINE This course covers information for both employees and supervisors on safe egress. This training course provides information about planning for safe egress, communicating that plan to employees, and enforcing the plan. The course stresses the importance of preparation for evacuation situations. It includes the different responsibilities of each personnel level as it relates to ensuring proper egress in the facility. Identify various means of egress Specify the physical requirements for exit routes to comply with OSHA standards Identify the components of an emergency action plan Identify organizational training needs related to egress Distinguish between employee and employer responsibilities related to safe egress compliance Specify actions to take in case of an emergency evacuation Identify the components of a fire prevention plan Recognize egress hazards Apply safe housekeeping practices as they relate to egress Audience: All employers and employees Primary Regulations: OSHA , General Requirements; OSHA , Means of Egress, General; OSHA , Employee Emergency Plans and Fire Prevention Plans Related Regulations: OSHA General Duty Clause Duration: minutes Code: CEEEPF

65 COURSE CATALOG 65 FIRE SAFETY TRAINING EMERGENCY EVACUATION TRAINING FOR SUPERVISORS Casino employees are exposed to unusual transactions or potentially suspicious incidents that occur at the Casino. Whether they are directly involved with these transactions, or may observe reportable activities as they go about their daily tasks, it is important for them to be aware of report requirements and processes to help ensure compliance with Federal regulations. Identifying suspicious or unusual activities What information is required when reporting incidents Penalties and fines associated with failing to report incidents Specific Department Examples of Suspicious Activities Disclosing suspicious or unusual activities Reporting incident details for further review Audience: All employees that interact with patrons. Primary Regulations: CFR Title 31 Related Regulations: 31 U.S.C. 5318(g), 31 U.S.C Duration: minutes This course provides a comprehensive review of fire safety in the workplace. Learn how to recognize fire risks, why it is important to inspect fire extinguishers, and what actions to take in the event of a fire. Explain the combustion process Define the four classes of fire Identify the most common types of portable fire extinguishers Discuss the proper technique for using portable fire extinguishers Describe common fire hazards in the workplace and how to eliminate them Describe fire emergencies Audience: All employees Primary Regulations: OSHA 29 CFR 1910 Subpart I, Personal Protective Equipment; OSHA 29 CFR1910 Subpart R Special Industries Related Regulations: OSHA 29 CFR 1910 Subpart M, Compressed gas and compressed air equipment; OSHA 29 CFR & , Process safety management of highly hazardous chemicals; OSHA 29 CFR , Hazard Communication; OSHA 29 CFR , Hazardous Waste Operations Duration: 45 minutes Code: CEEEPS Code: CEFST

66 66 CASINO ESSENTIALS FIRST AID AND CPR Did you know that a majority of injuries can be resolved with basic first aid and a well stocked workplace safety kit? This training course helps motivate every worker to learn where your first aid safety kits are located and how to apply basic first aid in the workplace. Describe first aid and CPR and the employer s responsibility in first aid and CPR training Recognize situations that require first aid or CPR Identify the equipment used during first aid and CPR Identify individuals who are trained to administer first aid and CPR Describe procedures to follow if you or a colleague is injured on the job Describe actions to take in the case of serious injury, and the importance of acting quickly Audience: All employees in general industry. Primary Regulations: OSHA 29 CFR [Reserved] Subpart K, Medical and First Aid; OSHA 29 CFR , Medical Services and First Aid, Subpart K Medical and First Aid Related Regulations: OSHA 29 CFR First aid and medical attention, Subpart C General Safety and Health Provisions; OSHA 29 CFR Medical services and first aid, Subpart D Occupational Health and Environmental Controls Duration: 25 minutes Code: CEFACPR

67 COURSE CATALOG 67 FORKLIFT SERIES Back to Program Menu r FORKLIFT RE-FUELING SAFETY Refueling forklifts must only be undertaken by trained workers. This course outlines the safety training practices that must be followed to maintain safety in the workplace. Recognize different refueling methods Describe proper refueling techniques Identify the hazards associated with each fueling method Recognize proper safety equipment and safety procedures for refueling Identify the service requirements for each type of forklift Audience: Employees operating and servicing forklifts. Primary Regulations: OSHA 29 CFR , Powered Industrial Trucks Related Regulations: OSHA 29 CFR , Storage and Handling of Liquefied Petroleum Gases; OSHA 29 CFR , Handling Materials; OSHA 29 CFR , Servicing Multi-piece and Single Piece Rim Wheels; OSHA 29 CFR , Shipyard Employment; Powered Industrial Truck Operator Training Duration: 25 minutes Code: CEFRS

68 68 CASINO ESSENTIALS FORKLIFT SAFETY Forklifts can expose workers to hazards of bodily harm. This safety-training course shows a worker the procedures that need to be in place to maximize forklift safety in the workplace. FORKLIFT SAFETY FOR SUPERVISORS This safety-training course shows supervisor s how to develop the safety measures that need to be in place to minimize the chance of serious injuries to workers operating forklifts in the workplace. Describe the dangers associated with unsafe forklift use in the workplace Recognize basic forklift operation requirements Identify the rules that apply to driving forklifts Recognize the elements of daily forklift inspection Audience: Employees operating and servicing forklifts. Primary Regulations: OSHA 29 CFR , Powered Industrial Trucks Related Regulations: OSHA 29 CFR , Storage and Handling of Liquefied Petroleum Gases; OSHA 29 CFR , Handling Materials; OSHA 29 CFR , Servicing Multi-piece and Single Piece Rim Wheels; OSHA 29 CFR , Shipyard Employment; Powered Industrial Truck Operator Training Duration: 25 minutes Describe the dangers associated with unsafe forklift use in the workplace Recognize basic forklift operation requirements Recognize the supervisor s role and the elements involved in training Recognize the supervisor s responsibility in ensuring that all forklift safety rules are followed Recognize the supervisor s role in daily forklift inspections Audience: Employees operating and servicing forklifts. Primary Regulations: OSHA 29 CFR , Powered Industrial Trucks Related Regulations: OSHA 29 CFR , Storage and Handling of Liquefied Petroleum Gases; OSHA 29 CFR , Handling Materials; OSHA 29 CFR , Servicing Multi-piece and Single Piece Rim Wheels; OSHA 29 CFR , Shipyard Employment; Powered Industrial Truck Operator Training Duration: 25 minutes Code: CEFS Code: CEFSS

69 COURSE CATALOG 69 LADDER SAFETY SERIES Back to Program Menu r LADDER SAFETY Ladders expose workers to many hazards. This course teaches how to choose the right ladder for the right job to maximize Ladder Safety. Describe the general hazards associated with ladders in the workplace Recognize standards for ladder design Identify different types of ladders and their ratings Identify factors involved in choosing the right ladder for the job Recognize the main aspects of appropriate ladder use Recognize safety measures that must be taken when using ladders Audience: All employees working with ladders, stairways, and scaffolding. Primary Regulations: OSHA 29 CFR Subpart X, Stairways and Ladders; OSHA 29 CFR Subpart L, Scaffolding Related Regulations: None Duration: 20 minutes Code: CELS

70 70 CASINO ESSENTIALS LADDER SAFETY FOR SUPERVISORS If your workers are selecting the wrong ladder for the job, they have a high probability of being injured at work. Ladder safety training describes the supervisor s role in ensuring that workers know which type of ladder is suitable for each purpose and how to reduce the injuries that can result if wrong choices are made in deciding which ladder to use for a job. LADDER & SCAFFOLDING SAFETY This course trains employees to recognize the hazards associated with ladders, stairways, and the type of scaffolding that is used at worksites. This course also outlines the procedures needed to control or minimize those hazards. Describe the general hazards associated with ladders in the workplace Recognize standards for ladder design Explain ladder ratings Recognize the supervisor s responsibility to ensure that the right ladder is selected for the job Recognize the main aspects of appropriate ladder use Recognize the supervisor s responsibility to ensure that appropriate ladder safety measures are always taken Audience: All employees working with ladders, stairways, and scaffolding. Primary Regulations: OSHA 29 CFR Subpart X, Stairways and Ladders; OSHA 29 CFR Subpart L, Scaffolding Related Regulations: None Duration: 25 minutes Identify the construction, use, placement, care, and handling of ladders Describe the proper use of a ladder Specify what safety features you should look for when selecting a ladder Identify the correct procedures for erecting ladders Identify types of fall protection devices for ladders Identify the nature of scaffold hazards Specify factors to consider when erecting and moving scaffolding Identify general scaffolding requirements Describe fall and falling object protection guidelines for scaffolding Recognize electrical hazard safety guidelines Audience: All employees working with ladders, stairways, and scaffolding. Primary Regulations: OSHA 29 CFR Subpart X, Stairways and Ladders; OSHA 29 CFR Subpart L, Scaffolding Related Regulations: None Duration: minutes Code: CELSS Code: CELSR

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