Australia / India / Hong Kong / Singapore

Transcription

1 Position Title: Senior Technical Consultant ServiceNow Reporting Lines: Location: Australia / India / Hong Kong / Singapore Direct Reports: Company introduction NA Enable Professional Services is a strategic Gold Partner of ServiceNow, across services, sales and training via our Enable Learn division. We re dedicated to automating business processes via the platform, so our customers and their employees have a great experience. Enable is the winner of ServiceNow s Global Services Excellence Partner of the Year Award. Our focus is enterprise service management, and we have deep knowledge of and experience in IT service management, IT business management, IT operations management, HR, performance analytics, service portal and customer service management. Overview of role: We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, and an offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore and Hong. Enable is looking for a talented and experienced Senior Technical Consultant with strong implementation, administration and support skills with the ServiceNow platform. The Senior Technical Consultant role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.

2 Main responsibilities: The successful applicant will be responsible for ensuring the successful delivery of ServiceNow installations at various client sites. The main responsibilities of this role are: Implementation, administration and support of the ServiceNow platform Configure Workflow, Application UI and Customise ServiceNow applications, Perform minor and major enhancements requests to a client s ServiceNow instance(s), including changes to the user interface, system properties, foundation content, and modifications to existing workflows Facilitate roll out of new applications and modules in ServiceNow Identify system deficiencies, recommend solutions as a trusted advisor to clients Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, testing and production environments Experience, skills and knowledge: Mandatory Technical member of a ServiceNow project or administration team Technical member of ITSM or ESM SNOW project implementations And/or team member of other PaaS or SaaS project implementations Participation in customer requirements gathering in SNOW projects Participation in scoping the effort and requirements for a SNOW project. Participation in SNOW upgrades Participation in SNOW integration and knowledge of associated Influence and lead SNOW projects and customer stakeholders Consulting to the customer, managing expectations, technical project delivery Proven experience in managing and leading offshore delivery Proven interpersonal skills and influencing skills Led or driven SNOW upgrades and integrations Implemented enterprise service management modules ie HR, CSM, ITOM, SecOps, ITBM ~3-5 year s experience with HTML, JavaScript, Bootstrap, Ajax and other web development and UI tools ~5+ years experience with SNOW platform Professional Competencies IT Degree or relevant tertiary education in Computer Science ServiceNow CSA ITIL Certified ServiceNow SOLVE Pathway ServiceNow SAIF / SIM Training ServiceNow Technical Best Practices CIS ITSM CIS Another BU such as HR, CSM, Financial Management, Service Mapping SAFe Framework (Agile) SCRUM / Agile / SAIF Framework (ServiceNow)

3 PMI / PMBOK Certification ServiceNow SAIF Mastery ServiceNow SOLVE Mastery Working relationships: Enquiries to: Reports to Principal Consultant Liaise with external clients, internal project teams. Offshore teams. Head of People and Operations Rachel Sparkes Rachel.s@enableps.com.au

4 OUR DIFFERENCE We are a values driven business We care Our people OUR VALUES Pragmatic While respecting our heritage we are constantly in pursuit of new ideas that provide measurable benefits for our people and customers. Passionate We love what we do. We re confident that you will too. Committed We re flexible. Our approach will always be honest and real world. EMPLOYMENT VALUE PROPOSITION We are committed to an innovative, respectful and collaborative work culture. We are a company that empowers our staff to take ownership of their role and enables our people to provide input to solutions and provides staff with the tools to get the job done. We are working together to achieve the same goal and help support and inspire each other. Personal Impact Minimal red tape so you can get things done Opportunity to have an impact and drive an outcome Ability to bring change and take company forward Taking ownership of large projects and outcomes Culture Relaxed Dress Code Working with an open and collaborative team Working with a charismatic, people oriented Leadership team Multicultural environment Structured but free to be creative and provide input Committed to continuous improvement Seeing a project from start to finish Empowerment to make your own decisions No politics and friendly environment We actively create an environment of fun Product Customers are passionate about the ServiceNow product Customers are positive and want Enable to succeed Enable staff love and believe in the ServiceNow products Work with a global product brand Work with a product that is currently used by some of the world s largest companies many in the banking and finance industry

5 Salary Attractive remuneration packages Company Share Plan provided to permanent staff after 6-month tenure Training and Development Ongoing ServiceNow training and certification ServiceNow launch training for graduates and junior consultants Mentoring Program Formal Leadership Development Career Development Program Rewards & Recognition Strong culture of encouragement and recognition Employee of the Year Awards Team & Project of the Year Awards Tenure Recognition Awards Culture of Celebrating and Rewarding Certifications & Learning ServiceNow launch training for graduates and junior consultants Mentoring Program Formal Leadership Development Career Development Program Rewards & Recognition Strong culture of encouragement and recognition Employee of the Year Awards Team & Project of the Year Awards Tenure Recognition Awards Culture of Celebrating and Rewarding Certifications & Learning